As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.
Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
Yes, absolutely! Our treehouse accommodation all feature opulent interiors and are equipped with your everyday comforts such as heating and showers, letting you relax in a woodland setting without compromising on luxury and comfort. What's more, you'll also find the added indulgence of your own hot tub on the outdoor decking, making them ideal for a special occasion.
Some of our luxury treehouses are really built in the trees, whilst others are built at a more modest height, just above the ground.
Silvertree and Coppertree House are set on timber stilts with sloping walkways. They are our most luxurious treehouse accommodation and provide a retreat in a treetop setting.
The Shrubbery however is raised just above the ground, much like our lodges, and is surrounded by trees in a woodland area of the park.
Check-in is from 5pm on the day of your arrival across all our accommodation. Please note that due to the enhanced cleaning procedures, we cannot always guarantee that your accommodation will be ready at 5pm. We therefore advise that check-in may be any time between 5pm and 5.30pm.
Check-out is by 10am on the day of departure. Note: Sunday departures for two night breaks are by 7pm.
In order to maintain social distancing, we kindly ask that you DO NOT arrive any earlier than the assigned check-in time of 5pm.
Towels and tea towels are provided in our hot tub accommodation, all our houses and Select+ lodges, however we recommend bringing a spare as you never know when it may come in handy (trips to the beach or having a separate towel for use in the hot tub is ideal!) We supply one hand towel and one bath towel per person.
We therefore do not provide towels or tea towels in our Select lodges or our range of caravan accommodation (with the exception of our Sublime Hot Tub Caravans) and therefore advise that you bring your own.
We also recommend bringing your own toiletries including soap, shower gel, shampoo and other bathroom necessities.
