Our parks are now closed to holidaymakers until 2nd December

My Booking

Recall your booking, view your holiday details, check-in and out online.

Use our Guest Portal to check the current status of your booking, pay balances and add your group's details for contact-less check-in.

Frequently Asked Questions

I am trying to check out, why does my booking show an outstanding amount?

If you have booked your holiday through Hoseasons, rather than directly with us, your booking in our Guest Portal may still show an outstanding balance when you check out.

Rest assured, this is nothing to worry about! Your payments and outstanding balance will have been settled before your arrival, however due to the way payments for Hoseasons bookings work an outstanding amount can still show.

If you are struggling to check-out as a result, please feel free to inform us of your departure via our Guest Live Chat feature instead.

More frequently asked questions