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Welcome Holiday Home Ambassadors To Your Owner’s Information Portal

Owners Information Portal

Welcome to your owner’s information portal, providing you with all the essential information for enjoying and maintaining your holiday home with us. We hope that you find this area of our website useful.

COVID-19 Updates

Updated: 12th April 2021 - Welcome back! Boris Johnson’s announcement to the House of Commons states that self-contained accommodation is open from 12th April, but people can only stay with members of their household. We are looking forward to welcoming you back for overnight stays once again!

We have put together our guide to what facilities we hope to reopen in-line with the latest four-step plan to give you a little more idea on what might be available to you as owners across our parks and when.

As promised previously, now that we have a confirmed date to re-open our parks and have been able to assess the impact on our business, we are able to announce further details on what we we will be offering as a result of the latest National lockdowns to you via email.

Should you have any requests, questions or queries, please email Customer Experience via customer.experience@shorefield.co.uk

Please stay safe everyone and follow all Government guidelines to help minimise the spread of the virus. You can read more information and advice on what you can and cannot currently do on the Government website here.

Need to reach us? Please use our LIVE chat function on these pages, where you can speak with the Guest Experience team, ask them any questions you may have or alert us of any problems from the comfort of your own holiday home. Nothing is too much trouble, you just need to ask. They will be available 09:00 - 17:00 and up until 19:00 on arrival days. You can still leave them a message out of hours and they will get back to you as soon as they can!

Should you wish to speak with someone, please contact the Park Warden for out of hours assistance.

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  • Welcome back! Parks are now open for overnight stays with your household/support bubble
  • Please follow Government guidance to help us keep everyone safe

Latest updates for owners across all our parks

Dining & Delivery

Introducing our brand new APP – Shorefield Eats, offering a dining and delivery service at Shorefield Country Park and Oakdene Forest Park.

Whilst our operations may be a little different to normal, our full outdoor table service allows you to order food and drinks directly to your safely spaced table, so no queuing and more importantly, no contact! Simply order, pay, sit back and we will take care of the rest. If you don’t want to venture out, take advantage of our delivery service straight to your holiday home.

We strongly recommend downloading the APP & linking your loyalty account before your visit. That way, you’re all set to receive your discount from your 1st order! Don't have a smartphone? No problem! Simply ask a member of the team when on the premises, and we can assist.

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  • Table service system for food & drinks
  • Safely distanced outdoor seating
  • Delivery straight to your holiday home
  • Order straight from your smartphone
  • Indoor seating as soon as we are permitted (currently 17th May at the earliest)
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Shorefield Eats App DownloadOwners 20% discount

Order from your phone for delivery or table service outside

Booking the Gym, Swimming or Outdoor Courts

Our swimming pools across all our parks have now all safely reopened. As a reminder, to ensure you can safely keep your distance in our pools and gyms, we will be operating with reduced occupancy. Due to this, all sessions will need to be booked in advance. You can book a session here to use our swimming pools, outdoor courts or gyms, up to 48 hours in advance.

Swimming sessions are 45 minutes long and we request that you come ‘swim-ready’ as the changing facilities will remain closed, in order to minimise the use of shared facilities and high-risk touch points. There will also be no lockers in use so please ensure you bring a bag to safely keep all of your belongings in.

Our tennis courts and football pitch at Shorefield Country Park will also require a pre-booked session. These will be one hour long and a maximum of four people can use the tennis courts per session, or a maximum of six on our outdoor football court.

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1 A Young Girl Riding The Flume At Oakdene Forest Park

You must book in advance to use our swimming pools, gyms or outdoor courts

Park Opening Dates

All our parks have a maximum 10 and a half to 11 month season.

Opening dates for our holiday parks very per park, but are typically open for 11 months of the year. The parks are closed in January and therefore you are unable to stay overnight in your holiday home during this period. Here is a reminder of each park's opening dates...

  • Oakdene Forest Park: Open from 1st February to 1st January
  • Forest Edge Holiday Park: Open from 5th February to 5th January
  • New Forest Lodge Retreat: Open from 10th February to 5th January
  • Shorefield Country Park: Open from 10th February to 5th January
  • Swanage Coastal Park: Open from 1st March to 5th January
  • Wilksworth Caravan Park: Open from 1st March to 15th January
  • Merley Court Holiday Park: Open from 7th February to 7th January
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Family Holiday Home Tree Exterior

Our opening dates vary per park

Join Our Owners Facebook Group

Keep updated with all the latest announcements and changes.

Join our private Facebook group, exclusively for owners across all our holiday parks. We hope this will help to keep you informed and easily bring you new information, so you don't miss any announcements. We will of course still be sending out regular communication to all owners via email, in addition to updating any new information here on your Owners Information Portal.


Search for 'Shorefield Ambassadors' in the Facebook app

Owners Benefits

Don’t forget that as a holiday home owner at any of our holiday parks, you are welcome to use any of the facilities and services across all our parks.

Here is a list of just some of our exclusive benefits for owners:

  • 20% off bar and food prices
  • Exclusive owners events throughout the year - Starting again in 2021
  • 20% off treatments in Reflections Day Spa at Shorefield Country Park
  • 10% off Go Active+ activities at Oakdene Forest Park
  • Up to 10 Health & Fitness Club memberships
  • An hour’s FREE personal training with our fitness instructors
  • 15% off holidays for your friends and family (off brochure price)
  • 2.5% off supermarket prices (Shorefield only)
  • A host of discounts to local attractions
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Discounts to holiday home owners in our restaurants

Exclusive savings for our owners in our on-site bars and restaurants

Ownership Blog

Take a look at some of our latest updates to you, our holiday home owners

Ambassador Facility Reopening Guide

An update to owners of what we hope the parks’ opening roadmap will look like, including key dates and details on what facilities we hope to reopen across our parks.

Frequently Asked Questions

How will the 'Rule of Six' and one household rules affect me, as a holiday home owner?

The Government's current roadmap advises the following for mixing households in the same accommodation or holiday home:

- One household or support bubble only for arrivals before the 17th May 2021.
- No more than two households OR the rule of 6 for arrivals between the 17th May – 21st June 2021 (subject to review).

The limits on the number of households per self-contained accommodation applies to you as owners as well as when subletting your holiday home to guests. It is your responsibility to ensure your guests/private lettings are adhering to government guidance. We therefore ask that you ensure your guests do not share with more households than set out in the guidance set out by the government, dependent on the date of their stay and that you contacting any affected private bookings.

Updated 25.02.2021, following the government's roadmap released on 22.02.2021

Can I have guests who aren’t staying on park visit for the day?

Whilst we would normally welcome guests who aren't staying on park to visit you during your stay with us, this will depend on the latest government guidance at the time of your holiday.

We kindly request that social distancing is adhered to, leaving at least 2 metres between you and anyone not from your household or support bubble, including when using any of our facilities or restaurants*.

All visitors will also need to check into the NHS Track and Trace app when visiting any of our parks.

*Some facilities may have limited numbers or remain closed dependent on government requirements.

Do I need to wear a face mask/face covering?

Following latest advice, face coverings must be worn AT ALL TIMES when entering or walking through any of our facilities. You may remove your face mask once seated at your table within our bars and restaurants, however you must replace your face mask when leaving your table at any time. We also request that all guests wear a face covering when visiting our swimming pool facilities and only remove this when entering the pool area.

Children under 11 years of age and those with health conditions or other physical or mental illness, impairment or disability are exempt from wearing face coverings as stated by the Government.

We are also ensuring that all team members across our parks wear a face covering at all times in public areas for your safety and peace of mind. This includes within our restaurants and bars, receptions, shops and walking between any of these areas indoors. Exceptions apply for our lifeguard teams in the pool areas.

As a handy guide, we are therefore asking gusts to wear face coverings in the following areas at our parks:

  • Arcades
  • Receptions
  • Sales Offices
  • Shops
  • Bars and Restaurants - If you're moving around our bar and restaurant areas you must be wearing a face mask until you are seated. You may then take it off to eat/drink. Should you need to leave your table for any reason, you will need to replace your face covering.
I have seen online that you have different holiday parks that I may prefer to be on, how can I move to another one of Shorefield Holidays parks?

We have many of our Ambassadors enquire about moving holiday parks within our group for various reasons, please contact your on-park ownership team to help.

How can I move pitches?

If you see another plot on park that you, and thinking about possibly upgrading, please speak to your on park holiday home ownership team who can give you details on how upgrading your holiday home can also give you options on relocating plot.

Due to COVID-19, what facilities will be open?

Last updated 7th April 2021: We were delighted to be able to safely reopen many of our fantastic facilities following the first lockdown, all with new social distancing measures in place. What we will be able to offer will depend on the date of your arrival, as well as the latest announcements as a result of the government's reviews.

Currently, this roadmap outlines that the following facilities will be able to open no earlier than 12th April:

  • Indoor swimming pools at all parks (with reduced capacity, pre-booking required)
  • Outdoor dining and food delivery service to your accommodation at Oakdene Forest Park and Shorefield Country Park
  • On-site shops across all parks
  • Gyms at Oakdene Forest Park and Shorefield Country Park (with reduced capacity, pre-booking required)
  • Go Active+ Activities at Oakdene Forest Park (pre-booking required)
  • Adventure Golf at Oakdene Forest Park
  • Outdoor play areas
  • Outdoor sports courts at Shorefield Country Park (pre-booking required)
  • Reflections Day Spa at Shorefield Country Park (open from 13th April)

Whilst we’d love to be able to open all our usual facilities, some will remain closed for your safety until any changes are announced by the Government. We've put together our handy guide with what we hope to reopen and when, following the government's roadmap.

We regret that we are not yet able to reopen saunas and steam rooms, entertainment, indoor bars and restaurants, Reflections Day Spa, arcades or Oakdene's Escape Rooms until further notice. Unfortunately the Retreat Bar and Gym at Merley Court also remain closed until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways'.

Rest assured we are working hard to ensure we can offer you as much of the Shorefield Holidays Experience as possible on your staycation.

We will keep you updated if the Government make any announcements that indicate whether we will be permitted to re-open our facilities and any changes that may take place.

More frequently asked questions