Owners 20% discountThis means we are closed in January and therefore you are unable to stay overnight in your holiday home during this period. You can visit your home during 'working hours' (10am-4pm) to carry out any maintenance. Here is a reminder of each park's opening dates...
Join our private Facebook group, exclusively for owners across all our holiday parks. We hope this will help to keep you informed and easily bring you new information, so you don't miss any announcements. We will of course still be sending out regular communication to all owners via email, in addition to updating any new information here on your Owners Information Portal.
Here is a list of just some of our exclusive benefits for owners:
As of Monday 14th September 2020, groups larger than six people will not be permitted to gather socially, neither indoors nor outdoors.
In doing so, you will be breaking the law and you may be subject to a fine.
You can therefore still enjoy use of your holiday home, as well as having guests visit you or stay in your happy place, provided your group does not exceed six people at any time.
This includes when subletting and it is your responsibility to ensure your guests/private lettings are adhering to this rule. We advise that contacting any private bookings with more than six people due to stay in your holiday home.
Under the new rules our facilities are still permitted to open and therefore you can still make full use of our swimming pools, gyms and restaurants, you simply cannot mix with other households or gather in groups larger than six when doing so.
Please note, households and support bubbles bigger than six people are unaffected, for example a family of eight who all live together.
The following facilities are currently open across our parks, all with new social distancing measures in place:
*Please note that our entertainment venues will be open every evening from 6pm - 10pm with safely distanced family fun.
Face coverings must be worn AT ALL TIMES when entering or walking through any of our facilities. You may remove your face mask once seated at your table within our bars and restaurants, however you must replace your face mask when leaving your table at any time. We also request that all guests wear a face covering when visiting our swimming pool facilities and only remove this when entering the pool area. Children under 11 years of age and those with health conditions or other impairment are exempt from wearing face coverings as stated by the Government.
For your safety we regret that closures will therefore still apply for our saunas and steam rooms, Oakdene's Escape Rooms and Go Active+ until further notice. Unfortunately the Retreat Bar and Gym at Merley Court also remain closed for 2020 Getaways until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways' in 2020.
We will keep you updated if the Government make any announcements that allow us to open our remaining facilities sooner.
Holidaymakers may have day guests visit them at the parks, provided your group size does not exceed more than six people in total. We kindly request that social distancing advice is adhered to, leaving at least 2 metres between you and anyone not from your household or support bubble.
All visitors will also need to complete our short track and trace form online when visiting any of our parks.
Following current guidelines, please do not invite members of other households into your accommodation or have social gatherings.
Following latest advice, face coverings must be worn AT ALL TIMES when entering or walking through any of our facilities. You may remove your face mask once seated at your table within our bars and restaurants, however you must replace your face mask when leaving your table at any time. We also request that all guests wear a face covering when visiting our swimming pool facilities and only remove this when entering the pool area.
Children under 11 years of age and those with health conditions or other physical or mental illness, impairment or disability are exempt from wearing face coverings as stated by the Government.
We are also ensuring that all team members across our parks wear a face covering at all times in public areas for your safety and peace of mind. This includes within our restaurants and bars, receptions, shops and walking between any of these areas indoors. Exceptions apply for our entertainers whilst performing on stage, in addition to our lifeguard teams in the pool areas.
As a handy guide, we are therefore asking gusts to wear face coverings in the following areas at our parks:
We have a fully managed sublet service that can help with this, we cannot guarantee with how often we can sublet your holiday home out, but your best chances to help with this would be to give us as many peak periods like Easter, school summer holidays to give you the best chance. Our charge for this is 25% of the holiday price, plus VAT. Our Reservations team will be happy to help you can contact them on 01590 648333.
We have many of our Ambassadors enquire about moving holiday parks within our group for various reasons, please contact your on-park ownership team to help.
If you see another plot on park that you, and thinking about possibly upgrading, please speak to your on park holiday home ownership team who can give you details on how upgrading your holiday home can also give you options on relocating plot.
