Need to reach us? Please use our LIVE chat function on these pages, where you can speak with the Guest Experience team, ask them any questions you may have or alert us of any problems from the comfort of your own holiday home. Nothing is too much trouble, you just need to ask. They will be available 09:00 - 17:00. You can still leave them a message out of hours and they will get back to you as soon as they can! Keep updated with all the latest announcements and changes, join our private Facebook group exclusively for our owners across all our holiday parks.
We hope this will help to keep you informed and easily bring you new information, so you don't miss any announcements. We will of course still be sending out regular communication to all owners via email, in addition to updating any new information here on your Owners Information Portal. Search for 'Shorefield Ambassadors' in the Facebook app
Should you wish to speak with someone, please contact the Park Warden for out-of-hours assistance.
To access facilities across parks your guests will need one of our new digital park passes. There are two options for you as an owner:
We strongly recommend downloading our Shorefield Eats app & linking your loyalty account before your visit. That way, you’re all set to receive your discount from your first order. Don't have a smartphone? No problem! Just ask a member of the team when on the premises and we can assist. You can even register up to 10 family and friends for discounts in our bars and restaurants!
APPLE DOWNLOAD | ANDROID DOWNLOAD
You should have received an email (to the primary account holder's email address) with all the details for registering your Ambassador's discount to the new food ordering app. If you haven't received this or are having issues, please be sure to contact a member of our teams who will be more than happy to help.
Want to register a friend or family member for discounts in our bars and restaurants? Simply register their details using this form. As a reminder, you can register up to 10 family and friends.
Whilst our operations may be a little different to normal, our full table service allows you to order food and drinks directly to your table, so no queuing and more importantly, no contact! Simply order, pay, sit back and we will take care of the rest. If you don’t want to venture out, take advantage of our delivery service straight to your holiday home (subject to availability and staffing).
Please note, our Shorefield Eats app is different to our Shorefield Holidays app, which contains useful park information and booking for the facilities.Read moreHide
Opening dates for our holiday parks vary per park, but are typically open for 11 months of the year. Here is a reminder of each park's opening dates...
Whilst your park is closed, day visits should be between 10am - 4pm and should be for essential maintenance/cleaning/checks only. The availability of park services such as water, electricity etc. can not be guaranteed.Read moreHide
Here is a list of just some of our exclusive benefits for owners:
Please note that all events are subject to change due to Covid-19 restrictions. Booking opens on the 1st February. Numbers are limited, book in advance to guarantee entry. A small booking fee may apply.
You are welcome to have day guests who aren't staying on park visit you during your stay with us.
We ask that you make the park reception aware of all visitors.
From 01 February 2022 onwards, park passes for the facilities are required for anyone staying in privately rented accommodation that wish to use the park facilities. We will be reverting back to providing 10 complimentary passes per holiday home.
For those who sublet or have more than 10 people using your holiday home, your guests will need to purchase entertainment and park passes to access the facilities. There are two options for you as an owner, either:
The outdoor pools across all our parks will be open from Saturday 28th May until Sunday 4th September 2022.
The opening of all our outdoor pools is weather dependent.
We have outdoor swimming pools at Shorefield Country Park, Oakdene Forest Park, Wilksworth Caravan Park and Merley Court. To check specific opening times for a particular park, please give the park's reception a call.
We have many of our Ambassadors enquire about moving holiday parks within our group for various reasons, please contact your on-park ownership team to help.
If you see another plot on park that you, and thinking about possibly upgrading, please speak to your on park holiday home ownership team who can give you details on how upgrading your holiday home can also give you options on relocating plot.
Woof's Workshop is full of daytime activities for the younger ones, including our fantastic Slime School, Sand Art and Pottery Painting at Shorefield Country Park and Oakdene Forest Park. You can book any of these in advance via our app or online from here, as well as our ever-popular character breakfast!
Please note that masks are required for all our indoor entertainment and tables in our Showbars are socially distanced, seating a maximum of 6 per table. Don't forget to check in using the NHS contact tracing app when visiting any of our facilities!