Welcome back owners! Check out this month's ownership offers just for you
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Welcome Holiday Home Ambassadors To Your Owner’s Information Portal

Owners Information Portal

Welcome to your owner’s information portal, providing you with all the essential information for enjoying and maintaining your holiday home with us. We hope that you find this area of our website useful.

COVID-19 Updates

Updated: 28th May 2021 - Welcome back! Self-contained accommodation is now open for overnight stays with either two households or up to six guests. We are looking forward to welcoming you back to your happy place!

2021 Owners Events: Our complex teams at Oakdene and Shorefield are delighted to announce the return of some exclusive owners events! We understand that some of you may still feel a little uncomfortable with the returning of inside events and meeting in larger groups with people you don’t know too well, therefore we are offering a range of events that you can enjoy from the comfort of your own holiday home. Please take a look here or check the Owners Events Calendar below for details of what we are offering to owners at Shorefield Country Park and Oakdene Forest Park or check the calendar below.

Facilities: We have now safely reopened many of our facilities, in line with the current guidance and restrictions. This now includes socially distanced indoor seating in our bars and restaurants, as well as our entertainment venues! We have also introduced a brand new range of daytime activities for kids with Woof's Workshop, including our Slime School, Pottery Painting and Sand Art! Activities must be booked online in advance.

As promised previously, now that we have re-opened our parks and have been able to assess the impact on our business, we have announced further details on what we we will be offering as a result of the latest National lockdowns to you via email. Should you have any requests, questions or queries, please email Customer Experience via customer.experience@shorefield.co.uk

Please stay safe everyone and follow all Government guidelines to help minimise the spread of the virus. You can read more information and advice on what you can and cannot currently do on the Government website here.

Need to reach us? Please use our LIVE chat function on these pages, where you can speak with the Guest Experience team, ask them any questions you may have or alert us of any problems from the comfort of your own holiday home. Nothing is too much trouble, you just need to ask. They will be available 09:00 - 17:00 and up until 19:00 on arrival days. You can still leave them a message out of hours and they will get back to you as soon as they can!

Should you wish to speak with someone, please contact the Park Warden for out of hours assistance.

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  • Owners events are set to return for this year! More details in your Owners Events Calendar or blog below
  • Welcome back! Parks are now open for overnight stays with two households or up to six guests sharing accommodation
  • Outdoor swimming pools at all parks are now open until the 5th September
  • Our indoor restaurants and entertainment venues are now open
  • Please follow Government guidance to help us keep everyone safe
  • See moreHide
Merley-court-stunning-woodland-ownership-park

Latest updates for owners across all our parks

Dining & Delivery

Introducing our brand new food app – Shorefield Eats, offering a dining and delivery service at Shorefield Country Park and Oakdene Forest Park.
APPLE DOWNLOAD | ANDROID DOWNLOAD

Whilst our operations may be a little different to normal, our full table service allows you to order food and drinks directly to your safely spaced table, so no queuing and more importantly, no contact! Simply order, pay, sit back and we will take care of the rest. If you don’t want to venture out, take advantage of our delivery service straight to your holiday home.

We strongly recommend downloading the app & linking your loyalty account before your visit. That way, you’re all set to receive your discount from your 1st order! Don't have a smartphone? No problem! Simply ask a member of the team when on the premises, and we can assist. Please note, this is different to our Shorefield Holidays app, which contains useful park information and where you can book the facilities.

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  • Indoor seating is now available!
  • Table service system for food & drinks
  • Delivery straight to your holiday home
  • Safely distanced outdoor seating
  • Order straight from your smartphone
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Shorefield Eats App DownloadOwners 20% discount

Order from your phone for delivery or table service outside

Booking the Gym, Swimming or Outdoor Courts

Our gyms and indoor swimming pools across all our parks have now all safely reopened. As a reminder, to ensure you can safely keep your distance in our pools and gyms, we will be operating with reduced occupancy. Due to this, all sessions will need to be booked in advance. You can book a session here to use our swimming pools, outdoor courts or gyms, up to 48 hours in advance.

Swimming sessions are 45 minutes long and we request that you come ‘swim-ready’ as the changing facilities will remain closed, in order to minimise the use of shared facilities and high-risk touch points. There will also be no lockers in use so please ensure you bring a bag to safely keep all of your belongings in.

Our tennis courts and football pitch at Shorefield Country Park will also require a pre-booked session. These will be one hour long and a maximum of four people can use the tennis courts per session, or a maximum of six on our outdoor football court.

The outdoor pools will be open from Saturday May 29th until Sunday 5th September 2021 across our parks! You will still need to pre-book your session online no more than 48 hours in advance.

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1 A Young Girl Riding The Flume At Oakdene Forest Park

You must book in advance to use our swimming pools, gyms or outdoor courts

Park Opening Dates

All our parks have a maximum 10 and a half to 11 month season.

Opening dates for our holiday parks very per park, but are typically open for 11 months of the year. The parks are closed in January and therefore you are unable to stay overnight in your holiday home during this period. Here is a reminder of each park's opening dates...

  • Oakdene Forest Park: Open from 1st February to 1st January
  • Forest Edge Holiday Park: Open from 5th February to 5th January
  • New Forest Lodge Retreat: Open from 10th February to 5th January
  • Shorefield Country Park: Open from 10th February to 5th January
  • Swanage Coastal Park: Open from 1st March to 5th January
  • Wilksworth Caravan Park: Open from 1st March to 15th January
  • Merley Court Holiday Park: Open from 7th February to 7th January
  • See moreHide
Family Holiday Home Tree Exterior

Our opening dates vary per park

Join Our Owners Facebook Group

Keep updated with all the latest announcements and changes.

Join our private Facebook group, exclusively for owners across all our holiday parks. We hope this will help to keep you informed and easily bring you new information, so you don't miss any announcements. We will of course still be sending out regular communication to all owners via email, in addition to updating any new information here on your Owners Information Portal.

Holiday-home-lodge-overlooking-Swanage-Bay-join-the-Shorefield-private-Facebook-group

Search for 'Shorefield Ambassadors' in the Facebook app

Owners Benefits

Don’t forget that as a holiday home owner at any of our holiday parks, you are welcome to use any of the facilities and services across all our parks.

Here is a list of just some of our exclusive benefits for owners:

  • 20% off bar and food prices
  • Exclusive owners events throughout the year - Starting again in 2021
  • 20% off treatments in Reflections Day Spa at Shorefield Country Park
  • 10% off Go Active+ activities at Oakdene Forest Park
  • Up to 10 Health & Fitness Club memberships
  • An hour’s FREE personal training with our fitness instructors
  • 15% off holidays for your friends and family (off brochure price)
  • 2.5% off supermarket prices (Shorefield only)
  • A host of discounts to local attractions
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Discounts to holiday home owners in our restaurants

Exclusive savings for our owners in our on-site bars and restaurants

Ownership Blog

Take a look at some of our latest updates to you, our holiday home owners

Exclusive Owners Events 2021

Sarah Jones, Sharon Dean and all their team within the Shorefield and Oakdene complexes would like to welcome you all back by starting off with some upcoming events for you to enjoy.

The New Forest Tour Returns

Go car-free and care-free from Saturday 29 May. The ever-popular New Forest Tour bus will be calling at Shorefield Country Park throughout summer to take passengers on a magical journey through New Forest landscapes.

Adult Only Swim Sessions

We have listened to your feedback and are pleased to announce the introduction of more adult only swim sessions at both Oakdene and Shorefield.

Exclusive Owners Events

We understand you may still feel a little uncomfortable with the returning of inside events and meeting in larger groups. With this in mind, our 2021 deliveries can be enjoyed from the comfort of your own Holiday Home!
24 July 2021
Pizza and wine or beer

Two Pizzas and Beer or Wine

Delivery from 3pm onwards. Bookings will be taken from the 1st of July and will close 5 days prior to the event date. Email sf.events@shorefield.co.uk to book.
Pizza and wine or beer

Two Pizzas and Beer or Wine

Delivery from 3pm onwards. Bookings will be taken from the 1st of July and will close 5 days prior to the event date. Email sf.events@shorefield.co.uk to book.
Northern-Soul-and-Motown-Weekender-at-Oakdene-Forest-Park

Mr Kyps Northern Soul & Motown Weekender

Perfect for any Northern Soul or Motown fan! Enjoy an incredible music weekend featuring The Signatures & more. Tickets required for entry. Day tickets from £25, weekend tickets £50.
Breakfast

Owners Breakfast

Complimentary breakfast for our holiday home owners. Delivery from 8am onwards. Bookings will be taken from the 1st of September and will close 5 days prior to the event date. Email sf.events@shorefield.co.uk to book.
Breakfast

Owners Breakfast

Complimentary breakfast for our holiday home owners. Delivery from 8am onwards. Bookings will be taken from the 1st of September and will close 5 days prior to the event date. Email od.events@shorefield.co.uk to book.
Ska-mod-and-reggae-festival-at-Shorefield-Country-Park

Mr Kyps Ska Music Weekender

Enjoy a two-day weekend of Ska, Mod and Reggae at our music festival! Enjoy incredible acts such as Bad Manners, The Dualers & The Jams. Tickets required for entry. 18+ only. Weekend tickets £58.55.
Carvery

Owners Sunday Carvery

Complimentary carvery for our holiday home owners. Delivery from 12 noon onwards. Bookings will be taken from the 1st of October and will close 5 days prior to the event date. Email sf.events@shorefield.co.uk to book.
Carvery

Owners Sunday Carvery

Complimentary carvery for our holiday home owners. Delivery from 12 onwards. Bookings will be taken from the 1st of October and will close 5 days prior to the event date. Email od.events@shorefield.co.uk to book.
Craig-Charles-funk-and-soul-club

Mr Kyps Soul Funk Weekender

Enjoy an incredible music weekend featuring Craig Charles Soul Funk DJ set, The Real Thing & more! Tickets required for entry. 18+ only.
Shorefield-Rock-Weekender

Shorefield Rock Weekender

Are you ready to rock? Enjoy an incredible music weekend at Shorefield Country Park with acts such as The Freddie & Queen Experience, Bon Giovi, Voodoo Vegas & more! Tickets required for entry. Weekend ticket just £37.80
Long ole winter music weekend calendar 800x600

Long Ole Winter Music Weekend

Shake off those winter blues with a weekend of live music! Featuring Marquis Drive, The Butterfly Collective, Orange Street, The Corsaires, The Modules and more! Tickets required for entry. Weekend tickets £25.00.

Frequently Asked Questions

How will the 'Rule of Six' and one household rules affect me, as a holiday home owner?

The Government's current roadmap advises the following for mixing households in the same accommodation or holiday home:
- No more than two households OR the rule of 6 for arrivals between the 17th May – 21st June 2021 (subject to review).

The limits on the number of households per self-contained accommodation applies to you as owners as well as when subletting your holiday home to guests. It is your responsibility to ensure your guests/private lettings are adhering to government guidance. We therefore ask that you ensure your guests do not share with more households than set out in the guidance set out by the government, dependent on the date of their stay and that you contacting any affected private bookings.

Updated 17.05.2021, following the government's easing of restrictions

Can I have guests who aren’t staying on park visit for the day?

Whilst we would normally welcome guests who aren't staying on park to visit you during your stay with us, this will depend on the latest government guidance at the time of your holiday.

We kindly request that social distancing is adhered to, leaving at least 2 metres between you and anyone not from your household or support bubble, including when using any of our facilities or restaurants*.

All visitors will also need to check into the NHS Track and Trace app when visiting any of our parks.

*Some facilities may have limited numbers or remain closed dependent on government requirements.

Do I need to wear a face mask/face covering?

Following latest advice, face coverings must be worn AT ALL TIMES when entering or walking through any of our facilities. You may remove your face mask once seated at your table within our bars and restaurants, however you must replace your face mask when leaving your table at any time. We also request that all guests wear a face covering when visiting our swimming pool facilities and only remove this when entering the pool area.

Children under 11 years of age and those with health conditions or other physical or mental illness, impairment or disability are exempt from wearing face coverings as stated by the Government.

We are also ensuring that all team members across our parks wear a face covering at all times in public areas for your safety and peace of mind. This includes within our restaurants and bars, receptions, shops and walking between any of these areas indoors. Exceptions apply for our lifeguard teams in the pool areas.

As a handy guide, we are therefore asking gusts to wear face coverings in the following areas at our parks:

  • Arcades
  • Receptions
  • Sales Offices
  • Shops
  • Bars and Restaurants - If you're moving around our bar and restaurant areas you must be wearing a face mask until you are seated. You may then take it off to eat/drink. Should you need to leave your table for any reason, you will need to replace your face covering.
When does the outdoor swimming pool open?

The outdoor pools across all our parks* will be open from Saturday May 29th until Sunday 5th September 2021.

All pools will be running 45 minute sessions which will need to be pre-booked online no more than 48 hours in advance.

The opening of all our outdoor pools is weather dependent and subject to government guidance.

We have outdoor swimming pools at Shorefield Country Park, Oakdene Forest Park, Wilksworth Caravan Park* and Merley Court. To check specific opening times for a particular park, please give the park's reception a call.

*Please note that due to essential maintenance, we regret the outdoor pool at Wilksworth Caravan Park will be closed between 7th and 11th June 2021.

I have seen online that you have different holiday parks that I may prefer to be on, how can I move to another one of Shorefield Holidays parks?

We have many of our Ambassadors enquire about moving holiday parks within our group for various reasons, please contact your on-park ownership team to help.

How can I move pitches?

If you see another plot on park that you, and thinking about possibly upgrading, please speak to your on park holiday home ownership team who can give you details on how upgrading your holiday home can also give you options on relocating plot.

Due to COVID-19, what facilities will be open?

Last updated 15th June 2021: We are delighted have safely reopened many of our fantastic facilities, all with new social distancing measures in place. What we will be able to offer will depend on the date of your arrival, as well as the latest announcements as a result of the government's reviews.

Currently, the following facilities have now safely reopened across our parks:

  • Indoor swimming pools at all parks (with reduced capacity, pre-booking required)
  • Outdoor play areas
  • On-site shops across all parks
  • Socially distanced, seated entertainment at Oakdene Forest Park and Shorefield Country Park
  • Indoor or outdoor dining at our bars and restaurants at Oakdene Forest Park and Shorefield Country Park
  • Food delivery service to your accommodation at Oakdene Forest Park and Shorefield Country Park
  • Gyms at Oakdene Forest Park and Shorefield Country Park (with reduced capacity, pre-booking required)
  • Indoor arcades at Oakdene Forest Park and Shorefield Country Park
  • Go Active+ Activities at Oakdene Forest Park (pre-booking required)
  • Adventure Golf at Oakdene Forest Park
  • The Treehouse Escape Room at Oakdene Forest Park (pre-booking required)
  • Outdoor sports courts at Shorefield Country Park (pre-booking required)
  • Reflections Day Spa at Shorefield Country Park

We regret that we are not yet able to reopen our dancefloors or saunas and steam rooms until further notice. Unfortunately the Retreat Bar and Gym at Merley Court also remain closed until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways'.

Rest assured we are working hard to ensure we can offer you as much of the Shorefield Holidays Experience as possible on your staycation.

We will keep you updated if the Government make any announcements that indicate whether we will be permitted to re-open our facilities and any changes that may take place.

How do I book a daytime entertainment activity?

Woof's Workshop is full of daytime activities for the younger ones, including our fantastic Slime School, Sand Art and Pottery Painting. You can book any of these in advance via our app or online from here, as well as our ever-popular character breakfast!

Please note that masks are required for all our indoor entertainment and tables in our Showbars are socially distanced, seating a maximum of 6 per table. Don't forget to check in using the NHS contact tracing app when visiting any of our facilities!

More frequently asked questions