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Woman on decking of holiday home
Welcome Holiday Home Ambassadors To Your Owner’s Information Portal

Owners Information Portal

Welcome to your owner’s information portal, providing you with all the essential information for enjoying and maintaining your holiday home with us. We hope that you find this area of our website useful.

Latest Updates

WiFi Works at Shorefield Country Park: Our Shorefield team continue works to provide the best Wi-Fi service possible across the parks. Find out more here.

2022 Music weekenders: Unfortunately the Cool Britannia Mod & Indie Weekender taking place at Oakdene Forest Park on the 11th - 12th March 2022, has been cancelled.

We will be hosting a number of music weekenders at Shorefield Country Park, details of which can all be found on our on-park events page. Please note that these weekenders will take over our entertainment venues, therefore there will be no other entertainment (including children's entertainment or our usual shows and cabarets) over the course of these weekends. These events are for those aged 18 and over tickets are required for entry to our Showbars. Aside from no entertainment our leisure facilities, including our swimming pools and gyms, will be open as usual.

Need to reach us? Please use our LIVE chat function on these pages, where you can speak with the Guest Experience team, ask them any questions you may have or alert us of any problems from the comfort of your own holiday home. Nothing is too much trouble, you just need to ask. They will be available 09:00 - 17:00 and up until 19:00 on arrival days. You can still leave them a message out of hours and they will get back to you as soon as they can!

Should you wish to speak with someone, please contact the Park Warden for out-of-hours assistance.

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  • WiFi works continue across parks
  • Park passes have gone digital - ensure you register your guests for their pass

Latest updates for owners across all our parks

The Queen's Platinum Jubilee

Brits across the country will be celebrating the Queen's 70 years of service with a 4 day bank holiday weekend!

We're getting stuck in here at Shorefield Holidays with street parties, cream teas, BBQ's, live music, entertainment and so much more! Find out what's happening on each park using our entertainment calendar to browse through the dates from the 2nd June.

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  • Street Parties
  • BBQ's
  • Live Entertainment
  • and so much more!
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Afternoon tea bunting

The Queen's Platinum Jubilee

Park Passes for 2022

To access facilities across parks your guests will need one of our new digital park passes. There are two options for you as an owner:

  • Choose to purchase our Holiday Home Ambassador Seasonal Subletting Membership at a cost of £550: This will cover ALL your sublet guests, family and friends for the whole season, meaning your guests won't have to individually pay for passes to access all the facilities. (you will then need to register their details online prior to their stay so that they may obtain their digital passes).
  • Alternatively your guests can individually register for and purchase a park pass themselves: Pass prices will vary depending on season, length of stay and the number of people. You can check the pass price list here.
  • Pay a one off fee to cover ALL your guests
  • Safer digital passes with no need for physical touch points
  • Reducing waste by eliminating physical cards
Ambassadors passes

We no longer issue physical cards so your guests will need a digital pass

Dining & Delivery

We strongly recommend downloading our Shorefield Eats app & linking your loyalty account before your visit. That way, you’re all set to receive your discount from your first order. Don't have a smartphone? No problem! Just ask a member of the team when on the premises and we can assist. You can even register up to 10 family and friends for discounts in our bars and restaurants!

You should have received an email (to the primary account holder's email address) with all the details for registering your Ambassador's discount to the new food ordering app. If you haven't received this or are having issues, please be sure to contact a member of our teams who will be more than happy to help.

Want to register a friend or family member for discounts in our bars and restaurants? Simply register their details using this form. As a reminder, you can register up to 10 family and friends.

Whilst our operations may be a little different to normal, our full table service allows you to order food and drinks directly to your table, so no queuing and more importantly, no contact! Simply order, pay, sit back and we will take care of the rest. If you don’t want to venture out, take advantage of our delivery service straight to your holiday home (subject to availability and staffing).

Please note, our Shorefield Eats app is different to our Shorefield Holidays app, which contains useful park information and booking for the facilities.

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  • Exclusive discounts for owners - just be sure to register your account!
  • Register up to 10 family and friends for discount in our bars and restaurants
  • Delivery straight to your holiday home
  • Order straight from your smartphone
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Shorefield Eats App DownloadOwners 20% discount

Order from your phone for delivery or table service outside

Booking the Leisure Facilities

Our gyms and indoor swimming pools across all our parks have now all safely reopened. We are no longer operating pre-booked sessions in our swimming pools at Oakdene or Shorefield and instead you simply need to head to your chosen pool to await a band for entry. Pre-booking for our gyms and outdoor sports courts remain in place. In addition, the pool at Wilksworth will still be operating with pre-booked sessions. You can book a session here for any of these facilities, up to 48 hours in advance.

Swimming sessions are 60 minutes long. The outdoor pools are open from Saturday May 28th until Sunday 4th September 2022 across all our parks (with the exception of Wilksworth Caravan Park. The outdoor pool at Wilksworth will remain open on weekends only until the 26th September).

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1 A Young Girl Riding The Flume At Oakdene Forest Park

We no longer operate pre-booked sessions for our pools at Oakdene and Shorefield

Park Opening Dates

All our parks have a maximum 10 and a half to 11 month season.

Opening dates for our holiday parks vary per park, but are typically open for 11 months of the year. Here is a reminder of each park's opening dates...

Whilst your park is closed, day visits should be between 10am - 4pm and should be for essential maintenance/cleaning/checks only. The availability of park services such as water, electricity etc. can not be guaranteed.

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  • Oakdene Forest Park: Open from 1st February to 1st January
  • Forest Edge Holiday Park: Open from 5th February to 5th January
  • New Forest Lodge Retreat: Open from 10th February to 5th January
  • Shorefield Country Park: Open from 10th February to 5th January
  • Swanage Coastal Park: Open from 1st March to 5th January
  • Wilksworth Caravan Park: Open from 1st March to 15th January
  • Merley Court Holiday Park: Open from 7th February to 7th January
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Family Holiday Home Tree Exterior

Our opening dates vary per park

Join Our Owners Facebook Group

Keep updated with all the latest announcements and changes.

Join our private Facebook group, exclusively for owners across all our holiday parks. We hope this will help to keep you informed and easily bring you new information, so you don't miss any announcements. We will of course still be sending out regular communication to all owners via email, in addition to updating any new information here on your Owners Information Portal.


Search for 'Shorefield Ambassadors' in the Facebook app

Owners Benefits

Don’t forget that as a holiday home owner at any of our holiday parks, you are welcome to use any of the facilities and services across all our parks.

Here is a list of just some of our exclusive benefits for owners:

  • 20%* off bar and food prices
  • Exclusive owners events throughout the year - Back for 2021
  • 20% off treatments in Reflections Day Spa at Shorefield Country Park
  • 10% off Go Active+ activities at Oakdene Forest Park
  • Up to 10 Health & Fitness Club memberships
  • An hour’s FREE personal training with our fitness instructors
  • 15% off holidays for your friends and family (off brochure price)
  • 5% off supermarket prices (Shorefield only)
  • *10% discount for owners purchasing after 31st January 2022
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Discounts to holiday home owners in our restaurants

Exclusive savings for our owners in our on-site bars and restaurants

Ownership Blog

Take a look at some of our latest updates to you, our holiday home owners

The New Forest Tour Returns

Go car-free and care-free from Saturday 25 June. The ever-popular New Forest Tour bus will be calling at Shorefield Country Park throughout summer to take passengers on a magical journey through New Forest landscapes.

Exclusive Owners Events

Our in person group events are back! Exclusively for you, our owners, to get together and meet your neighbours! To book please email sf.events@shorefield.co.uk (for Shorefield) or od.events@shorefield.co.uk (for Oakdene)
02 July 2022

Strawberries & Fizz

Sun it up on the terrace with bubbles and fruit.

Strawberries & Fizz


Sun it up on our decking area with bubbles and fruit. THIS IS NOW FULLY BOOKED

Coffee & Cake


Join the team at the sales office for some lovely cake! THIS IS NOW FULLY BOOKED.

Wine & Cheese

Wine and cheese – No hidden parties here! Come along and test that palette.

Wine & Cheese


Wine and cheese – No hidden parties here! Come along and test that palette. THIS IS NOW FULLY BOOKED

Carvery Delivery

Warm roast dinner delivered straight to your door. THIS EVENT IS NOW FULLY BOOKED

Halloween Buffet

Spooky treats in the Showbar. THIS IS NOW FULLY BOOKED.

End of Season Party


Our owners show piece event. Theme to be confirmed at a later point.
Mince pies

Mulled Wine & Mince Pies

Get in the festive mood with mulled wine and mince pies.

Festive Lunch


Come along and enjoy a Festive Lunch with all the Decorations! THIS IS NOW FULLY BOOKED

Frequently Asked Questions

Can I have guests who aren’t staying on park visit for the day?

You are welcome to have day guests who aren't staying on park visit you during your stay with us.

We ask that you make the park reception aware of all visitors.

I am an owner and I sublet my caravan, do my guests need entertainment passes and how much are they?

From 01 February 2022 onwards, park passes for the facilities are required for anyone staying in privately rented accommodation that wish to use the park facilities. We will be reverting back to providing 10 complimentary passes per holiday home.

For those who sublet or have more than 10 people using your holiday home, your guests will need to purchase entertainment and park passes to access the facilities. There are two options for you as an owner, either:

  • Choose to purchase our Holiday Home Ambassador 'Seasonal Subletting Membership at a cost of £550: This will cover ALL your sublet guests, family and friends for the whole season, meaning your guests won't have to individually pay for passes to access the facilities (you will then need to register their details online prior to their stay so that they may obtain their digital passes).
  • Your guests can individually register for and purchase a park pass themselves: Pass prices will vary depending on season, length of stay and the number of people. You can check the pass price list here.
When does the outdoor swimming pool open?

The outdoor pools across all our parks will be open from Saturday 28th May until Sunday 4th September 2022.

The opening of all our outdoor pools is weather dependent.

We have outdoor swimming pools at Shorefield Country Park, Oakdene Forest Park, Wilksworth Caravan Park and Merley Court. To check specific opening times for a particular park, please give the park's reception a call.

I have seen online that you have different holiday parks that I may prefer to be on, how can I move to another one of Shorefield Holidays parks?

We have many of our Ambassadors enquire about moving holiday parks within our group for various reasons, please contact your on-park ownership team to help.

How can I move pitches?

If you see another plot on park that you, and thinking about possibly upgrading, please speak to your on park holiday home ownership team who can give you details on how upgrading your holiday home can also give you options on relocating plot.

How do I book a daytime entertainment activity?

Woof's Workshop is full of daytime activities for the younger ones, including our fantastic Slime School, Sand Art and Pottery Painting at Shorefield Country Park and Oakdene Forest Park. You can book any of these in advance via our app or online from here, as well as our ever-popular character breakfast!

Please note that masks are required for all our indoor entertainment and tables in our Showbars are socially distanced, seating a maximum of 6 per table. Don't forget to check in using the NHS contact tracing app when visiting any of our facilities!

More frequently asked questions