Welcome back owners! Check out this month's ownership offers just for you
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Welcome Holiday Home Ambassadors To Your Owner’s Information Portal

Owners Information Portal

Welcome to your owner’s information portal, providing you with all the essential information for enjoying and maintaining your holiday home with us. We hope that you find this area of our website useful.

Latest Updates

Updated: 26th September 2021 - Welcome back! Self-contained accommodation is now open for overnight stays with no limit to the number of households that can mix. We look forward to welcoming you back to your happy place!

2021 Owners Events: Our complex teams at Oakdene and Shorefield are delighted to announce the return of some exclusive owners events! We understand that some of you may still feel a little uncomfortable with the returning of inside events and meeting in larger groups with people you don’t know too well, therefore we are offering a range of events that you can enjoy from the comfort of your own holiday home. Please take a look here or check the Owners Events Calendar below for details of what we are offering to owners at Shorefield Country Park and Oakdene Forest Park. At this time, we would ask that you book a maximum of 2 deliveries/exclusive owners events as we would like to do our best to ensure that every holiday home owner has the opportunity to participate in these deliveries. We will return to indoor group events for 2022 (subject to government restrictions).

Facilities: We have now safely reopened all our usual facilities, in line with the current guidance. This now includes our dancefloors and indoor entertainment, our bars and restaurants, and our changing facilities at our swimming pools! We have also introduced a brand new range of daytime activities for kids with Woof's Workshop, including our Slime School, Pottery Painting and Sand Art! Activities must be booked online in advance.

Please note that we are no longer operating a pre-booked system for sessions in our swimming pools at Shorefield Country Park and Oakdene Forest Park, following feedback from you as owners. Instead, simply head to your chosen pool for entry. We will be operating a band system for our pools and entry will be staggered in 15-minute intervals.

We still have our booking system in place for the pools at Merley Court Holiday Park and Wilksworth Caravan Park, as well as all our gyms sports courts.

Music weekenders: We will be hosting a number of music weekenders at Shorefield Country Park, details of which can all be found on our on-park events page. Please note that these weekenders will take over our entertainment venues, therefore there will be no other entertainment (including children's entertainment or our usual shows and cabarets) over the course of these weekends. These events are for those aged 18 and over tickets are required for entry to our Showbars. Aside from no entertainment our leisure facilities, including our swimming pools and gyms, will be open as usual.

As promised previously, now that we have re-opened our parks and have been able to assess the impact on our business, we have announced further details on what we will be offering as a result of the latest National lockdowns to you via email. Should you have any requests, questions or queries, please email Customer Experience via customer.experience@shorefield.co.uk

Please stay safe everyone and follow guidelines to help minimise the spread of the virus.

Need to reach us? Please use our LIVE chat function on these pages, where you can speak with the Guest Experience team, ask them any questions you may have or alert us of any problems from the comfort of your own holiday home. Nothing is too much trouble, you just need to ask. They will be available 09:00 - 17:00 and up until 19:00 on arrival days. You can still leave them a message out of hours and they will get back to you as soon as they can!

Should you wish to speak with someone, please contact the Park Warden for out-of-hours assistance.

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  • Owners events are set to return for this year! More details in your Owners Events Calendar or blog below
  • Outdoor swimming pools at all parks are now closed until 2022
  • Our indoor restaurants and entertainment venues are now open
  • We encourage guests and owners to continue to wear face coverings when visiting or moving through our indoor facilities
  • Please follow guidance to help us keep everyone safe
  • See moreHide
Merley-court-stunning-woodland-ownership-park

Latest updates for owners across all our parks

Dining & Delivery

We strongly recommend downloading our Shorefield Eats app & linking your loyalty account before your visit. That way, you’re all set to receive your discount from your first order. Don't have a smartphone? No problem! Just ask a member of the team when on the premises and we can assist. You can even register up to 10 family and friends for discounts in our bars and restaurants!
APPLE DOWNLOAD | ANDROID DOWNLOAD

You should have received an email (to the primary account holder's email address) with all the details for registering your Ambassador's discount to the new food ordering app. If you haven't received this or are having issues, please be sure to contact a member of our teams who will be more than happy to help.

Want to register a friend or family member for discounts in our bars and restaurants? Simply register their details using this form. As a reminder, you can register up to 10 family and friends.

Whilst our operations may be a little different to normal, our full table service allows you to order food and drinks directly to your table, so no queuing and more importantly, no contact! Simply order, pay, sit back and we will take care of the rest. If you don’t want to venture out, take advantage of our delivery service straight to your holiday home (subject to availability and staffing).

Please note, our Shorefield Eats app is different to our Shorefield Holidays app, which contains useful park information and booking for the facilities.

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  • Indoor seating is now available!
  • Exclusive discounts for owners - just be sure to register your account!
  • Register up to 10 family and friends for discount in our bars and restaurants
  • Delivery straight to your holiday home
  • Safely distanced outdoor seating
  • Order straight from your smartphone
  • See moreHide
Shorefield Eats App DownloadOwners 20% discount

Order from your phone for delivery or table service outside

Booking the Leisure Facilities

Our gyms and indoor swimming pools across all our parks have now all safely reopened. We are no longer operating pre-booked sessions in our swimming pools at Oakdene or Shorefield and instead you simply need to head to your chosen pool to await a band for entry. Pre-booking for our gyms and outdoor sports courts remain in place. In addition, the pool at Wilksworth will still be operating with pre-booked sessions. You can book a session here for any of these facilities, up to 48 hours in advance.

Swimming sessions are 60 minutes long. The outdoor pools are open from Saturday May 29th until Sunday 5th September 2021 across all our parks (with the exception of Wilksworth Caravan Park. The outdoor pool at Wilksworth will remain open on weekends only until the 26th September).

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1 A Young Girl Riding The Flume At Oakdene Forest Park

We no longer operate pre-booked sessions for our pools at Oakdene and Shorefield

Park Opening Dates

All our parks have a maximum 10 and a half to 11 month season.

Opening dates for our holiday parks very per park, but are typically open for 11 months of the year. The parks are closed in January and therefore you are unable to stay overnight in your holiday home during this period. Here is a reminder of each park's opening dates...

  • Oakdene Forest Park: Open from 1st February to 1st January
  • Forest Edge Holiday Park: Open from 5th February to 5th January
  • New Forest Lodge Retreat: Open from 10th February to 5th January
  • Shorefield Country Park: Open from 10th February to 5th January
  • Swanage Coastal Park: Open from 1st March to 5th January
  • Wilksworth Caravan Park: Open from 1st March to 15th January
  • Merley Court Holiday Park: Open from 7th February to 7th January
  • See moreHide
Family Holiday Home Tree Exterior

Our opening dates vary per park

Join Our Owners Facebook Group

Keep updated with all the latest announcements and changes.

Join our private Facebook group, exclusively for owners across all our holiday parks. We hope this will help to keep you informed and easily bring you new information, so you don't miss any announcements. We will of course still be sending out regular communication to all owners via email, in addition to updating any new information here on your Owners Information Portal.

Holiday-home-lodge-overlooking-Swanage-Bay-join-the-Shorefield-private-Facebook-group

Search for 'Shorefield Ambassadors' in the Facebook app

Owners Benefits

Don’t forget that as a holiday home owner at any of our holiday parks, you are welcome to use any of the facilities and services across all our parks.

Here is a list of just some of our exclusive benefits for owners:

  • 20% off bar and food prices
  • Exclusive owners events throughout the year - Starting again in 2021
  • 20% off treatments in Reflections Day Spa at Shorefield Country Park
  • 10% off Go Active+ activities at Oakdene Forest Park
  • Up to 10 Health & Fitness Club memberships
  • An hour’s FREE personal training with our fitness instructors
  • 15% off holidays for your friends and family (off brochure price)
  • 2.5% off supermarket prices (Shorefield only)
  • A host of discounts to local attractions
  • See moreHide
Discounts to holiday home owners in our restaurants

Exclusive savings for our owners in our on-site bars and restaurants

Ownership Blog

Take a look at some of our latest updates to you, our holiday home owners

Halloween in Hampshire & Dorset

Looking for spooktacular things to do this Halloween? Here's our top picks of activities, from days out in Hampshire & Dorset to trick or treating at our parks.

Exclusive Owners Events 2021

Sarah Jones, Sharon Dean and all their team within the Shorefield and Oakdene complexes would like to welcome you all back by starting off with some upcoming events for you to enjoy.

Exclusive Owners Events

Our 2021 deliveries can be enjoyed from the comfort of your own Holiday Home! At this time, we would ask that you book a maximum of 2 deliveries to help us give every owner the opportunity to participate.
17 October 2021
Owners carvery fully booked

Owners Sunday Carvery

NOW FULLY BOOKED. Complimentary carvery for our owners at Oakdene. Delivery from 12 onwards.
Carvery

Owners Sunday Carvery

Complimentary carvery for our owners at Shorefield. Delivery from 12 noon onwards. Bookings will be taken from the 1st of October and will close 5 days prior to the event date. Email sf.events@shorefield.co.uk to book.
Pumpkin carving

Owners Pumpkin Carving at Oakdene

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Free for owners! Spaces MUST be booked in advance by 12 noon on Friday 15th October. Book your space at Reception. One booking per family, includes one pumpkin and a carving kit for the session.
Best dressed caravan

Best Dressed Caravan

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Give your holiday home a spooky makeover! Our team members will be coming around the park to judge all your fang-tastic creations from 4pm...
Best dressed caravan

Best Dressed Caravan

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Give your holiday home a spooky makeover! Our team members will be coming around the park to judge all your fang-tastic creations between 5pm and 6pm...
Fancy dress

Fancy Dress Competitions

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Dress to impress! We'll select winners in 3 categories: Best Dressed Under 11 (announced during Lets Go Nuts), Best Dressed Teen (12 – 17 announced after the show) & Best Dressed Adult (over 18s announced after the show)
Best Dressed Halloween Table

Best Dressed Table

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Decorate your table in our Oak Showbar, make it as spooky as you want and our team will decide the winner. Winner will be announced during the evening entertainment. Open to all guests on park!
Best dressed caravan

Best Dressed Caravan

From

Give your holiday home a spooky makeover! Our team members will be coming around the park to judge all your fang-tastic creations from 4pm...
Best dressed caravan

Best Dressed Caravan

From

Give your holiday home a spooky makeover! Our team members will be coming around the park to judge all your fang-tastic creations between 5pm and 6pm...
Fancy dress

Fancy Dress Competitions

From

Dress to impress! We'll select winners in 3 categories: Best Dressed Under 11 (announced during Lets Go Nuts), Best Dressed Teen (12 – 17 announced after the show) & Best Dressed Adult (over 18s announced after the show)
Best Dressed Halloween Table

Best Dressed Table

From

Decorate your table in our Oak Showbar, make it as spooky as you want and our team will decide the winner. Winner will be announced during the evening entertainment. Open to all guests on park!
Craig-Charles-funk-and-soul-club

Mr Kyps Soul Funk Weekender

Enjoy an incredible music weekend featuring Craig Charles Soul Funk DJ set, The Real Thing & more! Tickets required for entry. 18+ only.
Shorefield-Rock-Weekender

Shorefield Rock Weekender

Are you ready to rock? Enjoy an incredible music weekend at Shorefield Country Park with acts such as The Freddie & Queen Experience, Bon Giovi, Voodoo Vegas & more! Tickets required for entry. Weekend ticket just £37.80
Long ole winter music weekend calendar 800x600

Long Ole Winter Music Weekend

Shake off those winter blues with a weekend of live music! Featuring Marquis Drive, The Butterfly Collective, Orange Street, The Corsaires, The Modules and more! Tickets required for entry. Weekend tickets £25.00.

Frequently Asked Questions

Can I have guests who aren’t staying on park visit for the day?

You are welcome to have day guests who aren't staying on park visit you during your stay with us.

We ask that you make the park reception aware of all visitors. In addition, we ask that any visitors or guests make use of the NHS Contact Tracing app whilst on park.

Do I need to wear a face mask/face covering?

We continue to encourage the use of face coverings when visiting any of our indoor facilities or moving through busy areas in which there are people you would not normally socialise with, even though masks and face coverings are no longer compulsory. Our staff and team members will continue to wear masks in public areas where divider screens aren't present and our spa team will wear face coverings for your treatment.

As a handy guide, we are therefore currently advising guests wear face coverings in the following areas at our parks:

  • Arcades
  • Receptions
  • Sales Offices
  • Shops
  • Bars and Restaurants

Thank you for helping us keep everyone safe.

When does the outdoor swimming pool open?

The outdoor pools across all our parks* will be open from Saturday 29th May until Sunday 5th September 2021.

*The outdoor pool at Wlksworth Caravan Park will remain open at weekends only until the 26th September 2021.

The opening of all our outdoor pools is weather dependent.

We have outdoor swimming pools at Shorefield Country Park, Oakdene Forest Park, Wilksworth Caravan Park* and Merley Court. To check specific opening times for a particular park, please give the park's reception a call.

I have seen online that you have different holiday parks that I may prefer to be on, how can I move to another one of Shorefield Holidays parks?

We have many of our Ambassadors enquire about moving holiday parks within our group for various reasons, please contact your on-park ownership team to help.

How can I move pitches?

If you see another plot on park that you, and thinking about possibly upgrading, please speak to your on park holiday home ownership team who can give you details on how upgrading your holiday home can also give you options on relocating plot.

How do I book a daytime entertainment activity?

Woof's Workshop is full of daytime activities for the younger ones, including our fantastic Slime School, Sand Art and Pottery Painting at Shorefield Country Park and Oakdene Forest Park. You can book any of these in advance via our app or online from here, as well as our ever-popular character breakfast!

Please note that masks are required for all our indoor entertainment and tables in our Showbars are socially distanced, seating a maximum of 6 per table. Don't forget to check in using the NHS contact tracing app when visiting any of our facilities!

More frequently asked questions