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Welcome Holiday Home Ambassadors To Your Owner’s Information Portal

Owners Information Portal

Welcome to your owner’s information portal, providing you with all the essential information you will require for enjoying and maintaining your holiday home with us. We hope that you find this area of our website useful.

Park Opening Times

All our parks have a maximum 10.5 to 11 month season.

This means we are closed in January and therefore you are unable to stay overnight in your holiday home during this period. You can visit your home during 'working hours' (10am-4pm).

  • Shorefield Country Park | Open from 10th February to 5th January
  • Oakdene Forest Park | Open from 1st February to 1st January
  • Merley Court Holiday Park | Open from 7th February to 7th January
  • Swanage Coastal Park | Open from 1st March to 5th January
  • Forest Edge Holiday Park | Open from 5th February to 5th January
  • Wilksworth Caravan Park | Open from 1st March to 15th January
  • See moreHide
Family Holiday Home Tree Exterior

The dates that our parks are open varies.

Owners Benefits

Don’t forget that as an owner at any of our holiday parks you are welcome to use any of the facilities and services across our parks.

Here is a list of just some of our owners Benefits:

  • 10% off bar and food prices
  • Exclusive owners’ events throughout the year
  • 15% off holidays for your friends and family
  • 20% off treatments in our Day Spa
  • 10% off Go Active activities at Oakdene
  • 2.5% off supermarket prices (Shorefield only)
  • Up to 10 Health & Fitness Club memberships
  • An hour’s FREE personal training with our fitness instructors
  • A host of local attraction discounts
  • See moreHide
Las Vegas Themed Night Ownership Benefits Events

Some exclusive benefits & savings for our owners

Exclusive Owners Events

Our owner exclusive events are held throughout the year and offer a great chance to meet fellow owners and the teams across our parks.
May 2019

Pool Party & BBQ

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For all ages! Join us at the outdoor pool from 6pm. For more information or to book a place please email marie-pierre.cottam@shorefield.co.uk

Pool Party

For all ages! Join us at the outdoor pool from 6pm. Free to ambassadors but must be booked in advance via reception. Please note this event will be dependent on weather permitting.

REN Skincare Event at Reflections Day Spa

Join us at Reflections Day Spa for another fantastic evening of skincare tips, advice and relaxation. Tickets cost £10 (redeemable when you buy two REN products) & booking is essential. Call 01590 648 339 to book.

Wine & Cheese Night

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This time we are sampling what Spain has to offer. Held in the Beech Bar. For more information or to book a place please email marie-pierre.cottam@shorefield.co.uk

Ambassadors Breakfast

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Come and enjoy a delicious breakfast with your fellow holiday home owners.

Children's Character Breakfast

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Featuring a visit from Cyril, Cybil and Pat! Cost £5 and must be booked in advance via reception.

Adults Prize Archery

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Free event for ambassadors, please book in advance via reception.

Pamper Afternoon

Let the Reflections Day Spa team massage away your stress… If that doesn't work, the prosecco will!

Strawberries & Fizz on the Decking

Join us and enjoy an afternoon with strawberries and fizz. Free to Ambassadors but must be booked in advance via reception.

Ambassadors Carvery

Free to Ambassadors. Join us between 2pm and 4pm. For more information or to book a place please email marie-pierre.cottam@shorefield.co.uk

Ambassadors Bingo

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Eyes down for owners bingo! Join us in the Showbar. For more information or to book a place please email marie-pierre.cottam@shorefield.co.uk

Quiz Night

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For all you quizzy rascals! Prizes to be won. Join us in the Beech Bar. For more information or to book a place please email marie-pierre.cottam@shorefield.co.uk

Afternoon Chocolate Party

Time TBC. For more information or to book please ask at reception.

Ale & Pie Night

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For those that don't like wine! Held in the Beech Bar. For more information or to book a place please email marie-pierre.cottam@shorefield.co.uk

Five-a-side Football

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For all ages and abilities! Join us at the Sports Court.

Ambassadors Breakfast

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Come and enjoy a delicious breakfast with your fellow holiday home owners.

Hog Roast & Pimms on the Showground

Join us on the Ownership Showground for a delicious hog roast. If that doesn't tempt you, maybe the Pimms will! Free to Ambassadors but must be booked in advance via reception.

Rock & Roll Bingo

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Eyes down, it's Rock & Roll Bingo this time! Join us in the Showbar. For more information or to book a place please email marie-pierre.cottam@shorefield.co.uk

Fantasy Football League

Ambassadors fantasy football league from August onwards. £5 entry, with prizes for 1st, 2nd & 3rd. For more information please ask at reception.

Darts Competition

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A fun competition for all ages, to be held in the arcade.

Breakfast & Golf

Join us for breakfast in the Acorn Bar, followed by golf. Price TBC. More information coming soon! To book or find out more please ask at reception.

Ambassadors Breakfast

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Come and enjoy a delicious breakfast with your fellow holiday home owners.

Ambassadors Bingo

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Caravan, lodge or HOUSE! Join us in the Showbar. For more information or to book a place please email marie-pierre.cottam@shorefield.co.uk

Ambassadors Breakfast

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Come and enjoy a delicious breakfast with your fellow holiday home owners.

Ambassadors Coffee Morning

To be held in the Ownership Sales Office. To book please speak to reception.

Afternoon Tea & Dance

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Join us in the Showbar for an old-time afternoon tea dance. For more information or to book a place please email marie-pierre.cottam@shorefield.co.uk

Cocktail Making

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And most importantly, trying! Join us in the Beech Bar for your masterclass. For more information or to book a place please email marie-pierre.cottam@shorefield.co.uk

Curry and Quiz Night

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Join us in the Beech Bar. For more information or to book a place please email marie-pierre.cottam@shorefield.co.uk

Murder Mystery Night

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Whodunnit… Not me! For more information or to book a place please email marie-pierre.cottam@shorefield.co.uk

Ambasadors Breakfast (Rows A-N)

Come and enjoy a delicious breakfast with your fellow holiday home ambassadors. For rows A-N. To book please speak to reception.

Ambassadors Breakfast

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Come and enjoy a delicious breakfast with your fellow holiday home owners.

Ambassadors Breakfast (Rows O-W)

Come and enjoy a delicious breakfast with your fellow holiday home ambassadors. For rows O-W. To book please speak to reception.

Afternoon Prize Bingo

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Eyes down for owners bingo, just at an earlier time in the day!

Pumpkin Carving

For all our holiday home owners. Time TBC. For more information please ask at reception.

Wine & Cheese Night

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There's French wine and cheese to sample this time! Join us in the Beech Bar. For more information or to book a place please email marie-pierre.cottam@shorefield.co.uk

Ambassadors Party (Adults Only)

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Under the Sea theme - you won't want to miss it! £5 deposit per person. Please book and pay at reception in advance.

Curry & Pint

Free to Ambassadors. Join us between 6pm and 8pm. For more information or to book a place please speak to reception.

Curry Night

Free to Ambassadors. For more information or to book a place please email marie-pierre.cottam@shorefield.co.uk

Frequently Asked Questions

My circumstances have changed this year and I need help with covering the yearly running costs, what are my options?

We have a fully managed sublet service that can help with this, we cannot guarantee with how often we can sublet your holiday home out, but your best chances to help with this would be to give us as many peak periods like Easter, school summer holidays to give you the best chance. Our charge for this is 25% of the holiday price, plus VAT. Our Reservations team will be happy to help you can contact them on 01590 648333.

I have seen online that you have different holiday parks that I may prefer to be on, how can I move to another one of Shorefield Holidays parks?

We have many of our Ambassadors enquire about moving holiday parks within our group for various reasons, please contact your on-park ownership team to help.

We may need to look at selling our holiday home, what are my options?

You have various options to you, the best option to get the most back will be to sell your holiday home privately, this may take longer but will get you back the highest value for your holiday home as customers like yourself are buying not only the holiday home but also the lifestyle you brought into, we do have first refusal on the sale price to match your figure after the transfer fee, so please bear this in mind. the 2nd option is to look at selling your holiday home offsite, there are many traders out there that you can arrange to visit your holiday home and quote you a price, you then need to let the park know who can arrange to send you out a ‘Owner removal form’ and give you an idea of disconnection costs, which can vary depending on if you have a veranda. Lastly, we could look to offer you a buy-in price, which will not involve any disconnection costs or commission, we will just arrange with the accounts team to raise any final bills that are due.

How can I move pitches?

If you see another plot on park that you, and thinking about possibly upgrading, please speak to your on park holiday home ownership team who can give you details on how upgrading your holiday home can also give you options on relocating plot.

More frequently asked questions