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Welcome Holiday Home Ambassadors To Your Owner’s Information Portal

Owners Portal

Welcome to your owner’s information portal, providing you with all the essential information for enjoying & maintaining your holiday home with us.

We hope this will help to keep you informed and easily bring you new information, so you don't miss any announcements. We will of course still be sending out regular communication to all owners via email, in addition to updating any new information here on your Owners Information Portal. Need to reach us? Please use our LIVE chat function on these pages, where you can speak with the Guest Experience team, ask them any questions you may have or alert us of any problems from the comfort of your own holiday home. Nothing is too much trouble, you just need to ask. They will be available 09:00 - 17:00. You can still leave them a message out of hours and they will get back to you as soon as they can!

Owner Updates

Read all our latest updates and important notifications for you, our holiday home owners, from across all our parks here.

See all Updates
See all Updates

Just some of our Ambassador Club benefits

Up to 10 family members, including yourselves, will qualify for a whole host of benefits & discounts as Ambassador Club members.
10% off bar & food prices
15% off holidays for friends
Exclusive owners events & offers
FREE Go Active activities
Holiday home maintenance
FREE personal training

Exclusive Owners Events

Our owner events offer a great chance to meet fellow owners and our team.

Due to various occasions of non-attendance and bookings not being cancelled in previous years, we have decided that all of our ambassador events will now be subject to a small booking fee of £5 per person payable at the time of booking to ensure commitment. The booking fee paid will be added to your loyalty card AFTER attending the event. This means it won't actually cost you anything to attend our fantastic events, and it makes sure that everyone has the chance to book a place.

Event Booking Terms & Conditions:

The booking fee is non-refundable, should you not attend the event, you will not have the fee returned on to your loyalty account. ALL 2023 owners events may only be attended by the named owners and places are limited to two people. Unfortunately extended family and friends are not permitted. We do of course allow children to some events, however please contact the complex team for further information.

Event times and venues will be released onto Ambassadors Portal event calendar one month prior to the event (if not stated), which then are pre bookable via sf.events@shorefield.co.uk, or od.events@shorefield.co.uk depending on your park. (May events will be bookable from 01 April and close on the last day of April and so on). At time of booking please provide your Unit number and a contact number.

Places will be limited & Once events are full there will be a reserve list available and you will be contacted once a space becomes available. You will not be charged if on the reserve list, however once promoted on to the event list, payment will be required to secure your place. Any no-shows to an event without notification will be exempt from further bookings. Events are subject to change and cancellation & weather permitting.

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  • Event subject to £5 per person booking fee
  • Fee added back to your loyalty account
  • Tickets released on first of that month on first come first serve basis
  • Spaces limited
  • Shorefield events contact sf.events@shorefield.co.uk
  • Oakdene events contact od.events@shorefield.co.uk
  • See moreHide
Owners Events Party Cheers

All our ambassador events will now be subject to a small booking fee of £5pp

Our Wi-Fi Services

Exclusively for our owners

As a Holiday Home Owner you will either have access to our VIP wireless network, or your own dedicated Private Network.

You can find more information about our differnet networks, how to contact us if you are experiencing issues and what you can expect from our networks using the link below.

  • Quick start guides
  • Service expectations
  • Troubleshooting
Owners Holiday Home Wifi

Exclusive Wi-Fi access for our owners

Park Passes for 2024

To access facilities across parks your guests will need one of our new digital park passes. There are two options for you as an owner:

  • Choose to purchase our Holiday Home Ambassador Seasonal Subletting Membership: This will cover ALL your sublet guests, family and friends for the whole season, (01 January to 31 December) meaning your guests won't have to individually pay for passes to access all the facilities. (you will then need to register their details online prior to their stay so that they may obtain their digital passes).
  • Alternatively your guests can individually register for and purchase a park pass themselves: Pass prices will vary depending on season, length of stay and the number of people. You can check the pass price list here
  • Pay a one off fee of £645 to cover ALL your guests
  • Safer digital passes with no need for physical touch points
  • Reducing waste by eliminating physical cards
Ambassadors passes

We no longer issue physical cards so your guests will need a digital pass

Dining & Delivery

We strongly recommend downloading our Shorefield Eats app & linking your loyalty account before your visit. That way, you’re all set to receive your discount from your first order. Don't have a smartphone? No problem! Just ask a member of the team when on the premises and we can assist. You can even register up to 10 family and friends for discounts in our bars and restaurants!
APPLE DOWNLOAD | ANDROID DOWNLOAD

You should have received an email (to the primary account holder's email address) with all the details for registering your Ambassador's discount to the new food ordering app. If you haven't received this or are having issues, please be sure to contact a member of our teams who will be more than happy to help.

Want to register a friend or family member for discounts in our bars and restaurants? Simply register their details using this form. As a reminder, you can register up to 10 family and friends.

Whilst our operations may be a little different to normal, our full table service allows you to order food and drinks directly to your table, so no queuing and more importantly, no contact! Simply order, pay, sit back and we will take care of the rest. If you don’t want to venture out, take advantage of our delivery service straight to your holiday home (subject to availability and staffing).

Please note, our Shorefield Eats app is different to our Shorefield Holidays app, which contains useful park information and booking for the facilities.

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  • Exclusive discounts for owners - just be sure to register your account!
  • Register up to 10 family and friends for discount in our bars and restaurants
  • Delivery straight to your holiday home
  • Order straight from your smartphone
  • See moreHide
Shorefield Eats App DownloadOwners 10% discount

Order from your phone for delivery or table service outside

Park Opening Dates

All our parks have a maximum 10 and a half to 11 month season.

Opening dates for our holiday parks vary per park, but are typically open for 11 months of the year. Here is a reminder of each park's opening dates...

Whilst your park is closed, day visits should be between 10am - 4pm and should be for essential maintenance/cleaning/checks only. The availability of park services such as water, electricity etc. can not be guaranteed.

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  • The complex and facilities at both Oakdene & Shorefield will be closed Christmas Day & Boxing Day for our teams to enjoy time with their families
  • Oakdene Forest Park: Open from 1st February to 1st January
  • Forest Edge Holiday Park: Open from 5th February to 5th January
  • New Forest Lodge Retreat: Open from 1st February to 31st December
  • Shorefield Country Park: Open from 10th February to 5th January
  • Swanage Coastal Park: Open from 1st March to 5th January
  • Wilksworth Caravan Park: Open from 1st March to 15th January
  • Merley Court Holiday Park: Open from 7th February to 7th January
  • See moreHide
Family Holiday Home Tree Exterior

Our opening dates vary per park

Owners Benefits & Events

Don’t forget that as a holiday home owner at any of our holiday parks, you are welcome to use any of the facilities and services across all our parks.

Here is a list of just some of our exclusive benefits for owners:

  • 10%* off bar and food prices
  • Exclusive owners events throughout the year
  • 11 FREE Go Active vouchers per holiday home (All parks- Each voucher includes a max of 6 people per session)
  • Up to 10 Health & Fitness Club memberships
  • An hour’s FREE personal training with our fitness instructors
  • 15% off holidays for your friends and family (off brochure price)
  • 5% off supermarket prices (Shorefield only)
  • *20% discount off bar & food prices for owners purchasing prior 31 January 2022
  • See moreHide
Discounts to holiday home owners in our restaurants

Exclusive savings for our owners in our on-site bars and restaurants

Exclusive Owners Events

Exclusively for our owners to get together and meet your neighbours! To book please email sf.events@shorefield.co.uk (for Shorefield) or od.events@shorefield.co.uk (for Oakdene). Spaces for each event are limited.
24 May 2024
Pats Pool Party 3

Oakdene Pool Party

Our annual pre peak season, owners pool party and BBQ. Meet at the outdoor pool to welcome the summer in true fashion! Booking opens 1st April 2024, email od.events@shorefield.co.uk to book your place.
Pats Pool Party 3

Shorefield Pool Party

Our annual pre peak season, owners pool party and BBQ. Meet at the outdoor pool to welcome the summer in true fashion! Booking opens 1st April 2024, email sf.events@shorefield.co.uk to book your place.
Sangria Tapas

Tapas and Sangria

From

Light bites to eat, with a red wine treat! Meet us in the show bar for our Spanish themed afternoon. 2-4pm. Booking opens 1st May 2024, email od.events@shorefield.co.uk to book your place.
The beachcomber offers cocktail pitchers

Cocktail Making Masterclass

Join us and learn to make your favourite cocktails! Booking opens 1st May 2024, email sf.events@shorefield.co.uk to book your place.
Chips Takeaway

Fish & Chips

Join us for a Fish & Chip lunch in the beachcomber. Booking opens 1st May 2024, email sf.events@shorefield.co.uk to book your place.
Line Dancing

Amel's Line Dancing Classes

From beginner to advanced, join Amel for her line dancing extravaganza in the show bar! Booking opens 1st May 2024, email od.events@shorefield.co.uk to book your place.
Burger

American Food & Shakes

Join Sharon and the team in the show bar for an all American themed afternoon! Everything from ice cream shakes, to chilli dogs and cakes! Booking opens 1st June 2024, email od.events@shorefield.co.uk to book your place.
Ambassadors wine tasting cheers

Wine & Charcuterie

From

Our Wine and Charcuterie afternoon between 4pm and 6pm in the Beachcomber. Booking opens 1st June 2024, email sf.events@shorefield.co.uk to book your place.
Strawberries

Strawberries & Fizz

Celebrate the summer sun with strawberries & fizz at the sales office. Booking opens 1st June 2024, email sf.events@shorefield.co.uk to book your place.
Country Western

Hoe Down

Howdy partner! It’s finally here! All that practice will now pay off! An afternoon of country music and line dancing. Booking opens 1st August 2024, email od.events@shorefield.co.uk to book your place.
Breakfast

Shorefield Owner's Breakfast

Get down to The Beachcomber nice and early and join us for breakfast. This date is for Dane Park, Dane Stream, Rosewood & Amberwood. Booking opens 1st August 2024, email sf.events@shorefield.co.uk to book your place.
Golf Owners

Golf

Back by request, we are holding an annual golf day. Course and prices to be confirmed. Speak to Chris Weymouth for more information. Booking opens 1st August 2024, email od.events@shorefield.co.uk to book your place.
Breakfast

Shorefield Owner's Breakfast

Get down to The Beachcomber and join us for breakfast. This date is for Woodland View, New Forest Lodge Retreat & Jubilee Gardens. Booking opens 1st August 2024, email sf.events@shorefield.co.uk to book your place.
Breakfast

Shorefield Owner's Breakfast

Get down to The Beachcomber nice and early and join us for breakfast. This date is for Seabreeze & Warren Park. Booking opens 1st August 2024, email sf.events@shorefield.co.uk to book your place.
Line Dancing

Amel's Line Dancing Classes

From beginner to advanced, join Amel for her line dancing extravaganza in the show bar! Booking opens 1st August 2024, email od.events@shorefield.co.uk to book your place.
Breakfast

Shorefield Owner's Breakfast

Get down to The Beachcomber nice and early and join us for breakfast. This date is for B-J Rows. Booking opens 1st August 2024, email sf.events@shorefield.co.uk to book your place.
Bavarian Owner Event

Bavarian Brunch

Guten Tag! Beer and Bratwurst on offer today! Booking opens 1st September 2024, email od.events@shorefield.co.uk to book your place.
Delicious Pizza Freshly Prepared Beachcomber

Pizza & Peroni/Prosecco

Come and indulge in our Pizza & Peroni/Prosecco night and meet fellow owners. Booking opens 1st September 2024, email sf.events@shorefield.co.uk to book your place.
Halloween Blog Amb

Halloween Buffet

From

Come and join us for a spooky buffet in the Landing Stage. Booking opens 1st September 2024, email sf.events@shorefield.co.uk to book your place.
Party

End of Season Owner's Party

THE MAIN EVENT OF THE YEAR!! Join Stuart and the team for our annual highlight! Theme to be announce closer to the date! Booking opens 1st October 2024, email od.events@shorefield.co.uk to book your place.
Bingo Time

Bingo & Bubbles

From

Eyes down for Bingo & Bubbles! Booking opens 1st October 2024, email sf.events@shorefield.co.uk to book your place.
Roast Dinner

Owner's Roast

Join us in the Acorn restaurant for a scrumptious roast! You can book either date, however, bookings are limited to one per holiday home. Booking opens 1st October 2024, od.events@shorefield.co.uk to book your place.
Party

End of Season Owners Party

From

We finish off the season with our fantastic end of season party (adults only). Theme tbc. Booking opens 1st May - 31st October 2024, email sf.events@shorefield.co.uk to book your place.
Roast Dinner

Owner's Roast

Join us in the Acorn restaurant for a scrumptious roast! You can book either date, however, bookings are limited to one per holiday home. Booking opens 1st October 2024, od.events@shorefield.co.uk to book your place.
Christmas Crafts

Christmas Crafts

Festive fun with your entertainment team. Meet in the show bar for some festive crafts to get the season of good will going! Booking opens 1st October 2024, email od.events@shorefield.co.uk to book your place.
Family Christmas Accommodation Dinner

Festive Lunch

Kick off your Christmas celebrations with us in The Landing Stage! Booking opens 1st November 2024, email sf.events@shorefield.co.uk to book your place.

Frequently Asked Questions

Can I have guests who aren’t staying on park visit for the day?

You are welcome to have day guests who aren't staying on park visit you during your stay with us. If your guests will be accessing any of our facilities they will need to purchase guest passes.

I am an owner and I sublet my caravan, do my guests need entertainment passes and how much are they?

Park passes for the facilities are required for anyone staying in privately rented accommodation that wish to use the park facilities. We provide 10 complimentary park passes per holiday home for friends and family, as an owner you will need to register these people with reception.

For those who sublet or have more than 10 people using your holiday home, your guests will need to purchase entertainment and park passes to access the facilities. There are two options for you as an owner, either:

  • Choose to purchase our Holiday Home Ambassador 'Seasonal Subletting Membership at a cost of £615: This will cover ALL your sublet guests, family and friends for the whole season, meaning your guests won't have to individually pay for passes to access the facilities (you will then need to register their details online prior to their stay so that they may obtain their digital passes).
  • Your guests can individually register for and purchase a park pass themselves: Pass prices will vary depending on season, length of stay and the number of people. You can check the pass price list here.
When does the outdoor swimming pool open?

The outdoor pools across all our parks will be open from Saturday 27th May 2023.

The opening of all our outdoor pools is weather dependent.

We have outdoor swimming pools at Shorefield Country Park, Oakdene Forest Park, Wilksworth Caravan Park and Merley Court. To check specific opening times for a particular park, please give the park's reception a call.

I have seen online that you have different holiday parks that I may prefer to be on, how can I move to another one of Shorefield Holidays parks?

We have many of our Ambassadors enquire about moving holiday parks within our group for various reasons, please contact your on-park ownership team to help.

How can I move pitches?

If you see another plot on park that you, and thinking about possibly upgrading, please speak to your on park holiday home ownership team who can give you details on how upgrading your holiday home can also give you options on relocating plot.

How do I book a daytime entertainment activity?

Woof's Workshop is full of daytime activities for the younger ones, including our fantastic Slime School, Sand Art and Pottery Painting at Shorefield Country Park and Oakdene Forest Park.

If you prefer to make a splash in our indoor pools, we also have Pat's Pool Sports, choose from Mini Jet Skis, Aqua Paddlers or Sea Scooters.

You can book any of these in advance via our app or online, as well as our ever-popular character breakfast! Book here for Oakdene Forest Park Activities, and here for Shorefield Country Park.

More frequently asked questions