Updated: 12th April 2021 - Welcome back! Boris Johnson’s announcement to the House of Commons states that self-contained accommodation is open from 12th April, but people can only stay with members of their household. We are looking forward to welcoming you back for overnight stays once again!
We have put together our guide to what facilities we hope to reopen in-line with the latest four-step plan to give you a little more idea on what might be available to you as owners across our parks and when.
As promised previously, now that we have a confirmed date to re-open our parks and have been able to assess the impact on our business, we are able to announce further details on what we we will be offering as a result of the latest National lockdowns to you via email.
Should you have any requests, questions or queries, please email Customer Experience via firstname.lastname@example.org
Please stay safe everyone and follow all Government guidelines to help minimise the spread of the virus. You can read more information and advice on what you can and cannot currently do on the Government website here.
Need to reach us? Please use our LIVE chat function on these pages, where you can speak with the Guest Experience team, ask them any questions you may have or alert us of any problems from the comfort of your own holiday home. Nothing is too much trouble, you just need to ask. They will be available 09:00 - 17:00 and up until 19:00 on arrival days. You can still leave them a message out of hours and they will get back to you as soon as they can!
Should you wish to speak with someone, please contact the Park Warden for out of hours assistance.
Whilst our operations may be a little different to normal, our full outdoor table service allows you to order food and drinks directly to your safely spaced table, so no queuing and more importantly, no contact! Simply order, pay, sit back and we will take care of the rest. If you don’t want to venture out, take advantage of our delivery service straight to your holiday home.
We strongly recommend downloading the APP & linking your loyalty account before your visit. That way, you’re all set to receive your discount from your 1st order! Don't have a smartphone? No problem! Simply ask a member of the team when on the premises, and we can assist.Read moreHide
Our swimming pools across all our parks have now all safely reopened. As a reminder, to ensure you can safely keep your distance in our pools and gyms, we will be operating with reduced occupancy. Due to this, all sessions will need to be booked in advance. You can book a session here to use our swimming pools, outdoor courts or gyms, up to 48 hours in advance.
Swimming sessions are 45 minutes long and we request that you come ‘swim-ready’ as the changing facilities will remain closed, in order to minimise the use of shared facilities and high-risk touch points. There will also be no lockers in use so please ensure you bring a bag to safely keep all of your belongings in.
Our tennis courts and football pitch at Shorefield Country Park will also require a pre-booked session. These will be one hour long and a maximum of four people can use the tennis courts per session, or a maximum of six on our outdoor football court.
Opening dates for our holiday parks very per park, but are typically open for 11 months of the year. The parks are closed in January and therefore you are unable to stay overnight in your holiday home during this period. Here is a reminder of each park's opening dates...
Join our private Facebook group, exclusively for owners across all our holiday parks. We hope this will help to keep you informed and easily bring you new information, so you don't miss any announcements. We will of course still be sending out regular communication to all owners via email, in addition to updating any new information here on your Owners Information Portal.
Here is a list of just some of our exclusive benefits for owners:
The Government's current roadmap advises the following for mixing households in the same accommodation or holiday home:
- One household or support bubble only for arrivals before the 17th May 2021.
- No more than two households OR the rule of 6 for arrivals between the 17th May – 21st June 2021 (subject to review).
The limits on the number of households per self-contained accommodation applies to you as owners as well as when subletting your holiday home to guests. It is your responsibility to ensure your guests/private lettings are adhering to government guidance. We therefore ask that you ensure your guests do not share with more households than set out in the guidance set out by the government, dependent on the date of their stay and that you contacting any affected private bookings.
Updated 25.02.2021, following the government's roadmap released on 22.02.2021
Whilst we would normally welcome guests who aren't staying on park to visit you during your stay with us, this will depend on the latest government guidance at the time of your holiday.
We kindly request that social distancing is adhered to, leaving at least 2 metres between you and anyone not from your household or support bubble, including when using any of our facilities or restaurants*.
All visitors will also need to check into the NHS Track and Trace app when visiting any of our parks.
*Some facilities may have limited numbers or remain closed dependent on government requirements.
Following latest advice, face coverings must be worn AT ALL TIMES when entering or walking through any of our facilities. You may remove your face mask once seated at your table within our bars and restaurants, however you must replace your face mask when leaving your table at any time. We also request that all guests wear a face covering when visiting our swimming pool facilities and only remove this when entering the pool area.
Children under 11 years of age and those with health conditions or other physical or mental illness, impairment or disability are exempt from wearing face coverings as stated by the Government.
We are also ensuring that all team members across our parks wear a face covering at all times in public areas for your safety and peace of mind. This includes within our restaurants and bars, receptions, shops and walking between any of these areas indoors. Exceptions apply for our lifeguard teams in the pool areas.
As a handy guide, we are therefore asking gusts to wear face coverings in the following areas at our parks:
We have many of our Ambassadors enquire about moving holiday parks within our group for various reasons, please contact your on-park ownership team to help.
If you see another plot on park that you, and thinking about possibly upgrading, please speak to your on park holiday home ownership team who can give you details on how upgrading your holiday home can also give you options on relocating plot.
Last updated 7th April 2021: We were delighted to be able to safely reopen many of our fantastic facilities following the first lockdown, all with new social distancing measures in place. What we will be able to offer will depend on the date of your arrival, as well as the latest announcements as a result of the government's reviews.
Currently, this roadmap outlines that the following facilities will be able to open no earlier than 12th April:
Whilst we’d love to be able to open all our usual facilities, some will remain closed for your safety until any changes are announced by the Government. We've put together our handy guide with what we hope to reopen and when, following the government's roadmap.
We regret that we are not yet able to reopen saunas and steam rooms, entertainment, indoor bars and restaurants, Reflections Day Spa, arcades or Oakdene's Escape Rooms until further notice. Unfortunately the Retreat Bar and Gym at Merley Court also remain closed until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways'.
Rest assured we are working hard to ensure we can offer you as much of the Shorefield Holidays Experience as possible on your staycation.
We will keep you updated if the Government make any announcements that indicate whether we will be permitted to re-open our facilities and any changes that may take place.