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Welcome Holiday Home Ambassadors To Your Owner’s Information Portal

Owners Information Portal

Welcome to your owner’s information portal, providing you with all the essential information for enjoying and maintaining your holiday home with us. We hope that you find this area of our website useful.

COVID-19 Updates

Updated: 23rd September 2020 - Welcome back Ambassadors! Our holiday parks are now open to owners and we're excited to welcome you back to your happy place. We're delighted that many of our facilities are now able to reopen for you to make use of too. More details are below.

Groups of six - The Government has recently stated that as of Monday 14th September 2020, groups larger than six people will not be permitted to gather socially, neither indoors nor outdoors. This includes when subletting your holiday home, as well as guests visiting you at your happy place. By allowing more than six people you will be breaking the law and you may be subject to a fine. Please note, households and support bubbles bigger than six people are unaffected, for example a family of eight who all live together.

Facilities reopening - We're thrilled that the Government has now announced that indoor entertainment is now back! Our entertainment venues are now open from 6pm-10pm every night, with safely distanced family fun and live music. Our Gyms, Reflections Day Spa and swimming pools are also already open! You are now required to wear a face covering when entering or walking through any of our facilities or sales offices.

As a handy guide, this therefore means that the following facilities are open across our parks, all with social distancing measures in place:

Outdoor swimming pools across all our parks (pre-booking required)
Entertainment at Oakdene Forest Park and Shorefield Country Park
Indoor swimming pools*
(pre-booking required)
On-site shops
across all parks
Launderettes
at all of our holiday parks
Outdoor play parks
at all parks
Indoor bars and restaurants
with table service only, at Oakdene Forest Park and Shorefield Country Park
Outdoor Dining
at Oakdene Forest Park and Shorefield Country Park
Gyms
at Oakdene Forest Park and Shorefield Country Park (pre-booking required)
Outdoor tennis and football courts at Shorefield Country Park (pre-booking required)
Adventure Golf
at Oakdene Forest Park
Food delivery service
at Oakdene Forest Park & Shorefield Country Park
Indoor arcades
at Oakdene Forest Park and Shorefield Country Park
Reflections Day Spa
at Shorefield Country Park (pre-booking required)
*
Please note that our saunas and steam rooms remain closed until further notice

For your safety and following Government advice, closures will therefore still apply for our saunas and steam rooms, Go Active+ and Oakdene's Escape Room until further notice.

2020 Ambassador Events - In light of the situation surrounding Coronavirus, we have sadly taken the difficult decision to cancel all our 2020 Ambassadors Events across our parks, including the closing party. This is for your well-being as well as that of our teams in such difficult and uncertain times. If you have paid in advance for any of our owners events, you will receive a credit against your account that can be used in future.

Need to reach us? Please use our LIVE chat function on these pages, where you can speak with the Guest Experience team, ask them any questions you may have or alert us of any problems from the comfort of your own holiday home. Nothing is too much trouble, you just need to ask. They will be available 09:00 - 17:00 and up until 19:00 on arrival days. You can still leave them a message out of hours and they will get back to you as soon as they can!

Should you wish to speak with someone, please phone your park's Reception or alternatively please contact the Park Warden for out of hours assistance.

Read moreHide
  • Entertainment is back! 6pm-10pm every night
  • Swimming pools and gyms now open, please book a session in advance
  • Reflections Day Spa at Shorefield Country Park has reopened!
Lodge Holiday Home in scenic woodland

Latest updates for owners across all our parks

Booking the Gym, Swimming or Outdoor Courts

Our swimming pools across all our parks are now open! To ensure you can safely keep your distance in our pools and gyms, we will be operating a reduced occupancy. Due to this, all sessions will need to be booked in advance. You can book a session here to use our swimming pools, outdoor courts or gyms, up to 48 hours in advance.

Swimming sessions are 45 minutes long and we request that you come ‘swim-ready’ as there will be no changing facilities available in order to minimise the use of shared facilities and high-risk touch points. There will also be no lockers in use so please ensure you bring a bag to safely keep all of your belongings in.

Our tennis courts and football pitch at Shorefield Country Park will also require a pre-booked session. These will be one hour long and a maximum of four people can use the tennis courts per session, or a maximum of six on our outdoor football court.

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Outdoor Pool Kids Swimming

You must book in advance to use our swimming pools, gyms or outdoor courts

Dining & Delivery

Introducing our brand new dining and delivery system at Shorefield Country Park and Oakdene Forest Park. Whilst our operations may be a little different to normal, you can still enjoy a 'socially distanced' meal inside or a spot of Al Fresco wining and dining when the sun is shining. If you don’t want to venture out, take advantage of our delivery service straight to your holiday home.

Our new full table service allows you to order food and drinks directly to your safely spaced dining table, so no queuing and more importantly, no contact!

Read moreHide
  • New table service system for food & drinks
  • Order straight from your smartphone
  • Inside & outside safely distanced seating
  • Delivery straight to your holiday home
  • See moreHide
Tides acorn food ordering appOwners 20% discount

Our brand new dining and delivery system

Park Opening Dates

All our parks have a maximum 10 and a half to 11 month season.

This means we are closed in January and therefore you are unable to stay overnight in your holiday home during this period. You can visit your home during 'working hours' (10am-4pm) to carry out any maintenance. Here is a reminder of each park's opening dates...

  • Oakdene Forest Park: Open from 1st February to 1st January
  • Forest Edge Holiday Park: Open from 5th February to 5th January
  • New Forest Lodge Retreat: Open from 10th February to 5th January
  • Shorefield Country Park: Open from 10th February to 5th January
  • Swanage Coastal Park: Open from 1st March to 5th January
  • Wilksworth Caravan Park: Open from 1st March to 15th January
  • Merley Court Holiday Park: Open from 7th February to 7th January
  • See moreHide
Family Holiday Home Tree Exterior

Our opening dates vary per park

Join Our Owners Facebook Group

Keep updated with all the latest announcements and changes.

Join our private Facebook group, exclusively for owners across all our holiday parks. We hope this will help to keep you informed and easily bring you new information, so you don't miss any announcements. We will of course still be sending out regular communication to all owners via email, in addition to updating any new information here on your Owners Information Portal.

Holiday-home-lodge-overlooking-Swanage-Bay-join-the-Shorefield-private-Facebook-group

Search for 'Shorefield Ambassadors' in the Facebook app

Owners Benefits

Don’t forget that as a holiday home owner at any of our holiday parks, you are welcome to use any of the facilities and services across all our parks.

Here is a list of just some of our exclusive benefits for owners:

  • 20% off bar and food prices
  • Exclusive owners events throughout the year - Starting again in 2021
  • 20% off treatments in Reflections Day Spa at Shorefield Country Park
  • 10% off Go Active+ activities at Oakdene Forest Park
  • Up to 10 Health & Fitness Club memberships
  • An hour’s FREE personal training with our fitness instructors
  • 15% off† holidays for your friends and family (†off brochure price)
  • 2.5% off supermarket prices (Shorefield only)
  • A host of discounts to local attractions
  • See moreHide
Las Vegas Themed Night Ownership Benefits Events

Some exclusive benefits & savings for our owners

Ownership Blog

Take a look at some of our latest updates to you, our holiday home owners

Exclusive Owners Events

Due to the current situation we have taken the difficult decision to cancel all our 2020 Owners Events. If you have paid for these in advance you'll receive a credit against your account that you can use in future.
March 2021 All Parks
Craig-Charles-funk-and-soul-club

Mr Kyps Soul Funk Weekender

Enjoy an incredible music weekend featuring Craig Charles Soul Funk DJ set, The Real Thing & more! Tickets required for entry. 18+ only.
Northern-Soul-and-Motown-Weekender-at-Oakdene-Forest-Park

Mr Kyps Northern Soul & Motown Weekender

Perfect for any Northern Soul or Motown fan! Enjoy an incredible music weekend featuring The Signatures & more.
Ska-mod-and-reggae-festival-at-Shorefield-Country-Park

Mr Kyps Ska Music Weekender

Enjoy a two-day weekend of Ska, Mod and Reggae at our music festival! Enjoy incredible acts such as Bad Manners, The Dualers & The Jams. Tickets required for entry. 18+ only.
Shorefield-Rock-Weekender

Shorefield Rock Weekender

Are you ready to rock? Enjoy an incredible music weekend at Shorefield Country Park with acts such as The Freddie & Queen Experience, Bon Giovi, Voodoo Vegas & more! Tickets required for entry. Weekend ticket just £37.80

Frequently Asked Questions

How will the new 'Rule of Six' affect me, as a holiday home owner?

As of Monday 14th September 2020, groups larger than six people will not be permitted to gather socially, neither indoors nor outdoors.

In doing so, you will be breaking the law and you may be subject to a fine.

You can therefore still enjoy use of your holiday home, as well as having guests visit you or stay in your happy place, provided your group does not exceed six people at any time.

This includes when subletting and it is your responsibility to ensure your guests/private lettings are adhering to this rule. We advise that contacting any private bookings with more than six people due to stay in your holiday home.

Under the new rules our facilities are still permitted to open and therefore you can still make full use of our swimming pools, gyms and restaurants, you simply cannot mix with other households or gather in groups larger than six when doing so.

Please note, households and support bubbles bigger than six people are unaffected, for example a family of eight who all live together.

Due to COVID-19, what facilities will be open?

The following facilities are currently open across our parks, all with new social distancing measures in place:

  • Entertainment venues at Oakdene Forest Park and Shorefield Country Park*
  • Indoor bars and restaurants with table service only, at Oakdene Forest Park and Shorefield Country Park
  • Outdoor Dining at Oakdene Forest Park and Shorefield Country Park
  • Indoor Swimming Pools at all parks
  • Outdoor Swimming Pools at all parks
  • Tennis & Football Courts at Shorefield Country Park
  • Indoor arcades at Oakdene Forest Park and Shorefield Country Park
  • Adventure Golf at Oakdene Forest Park
  • Food delivery service at Oakdene Forest Park & Shorefield Country Park
  • On-site shops across all parks
  • Launderettes at all of our holiday parks
  • Outdoor play parks at all parks
  • Gyms at Oakdene Forest Park and Shorefield Country Park
  • Reflections Day Spa at Shorefield Country Park

*Please note that our entertainment venues will be open every evening from 6pm - 10pm with safely distanced family fun.

Face coverings must be worn AT ALL TIMES when entering or walking through any of our facilities. You may remove your face mask once seated at your table within our bars and restaurants, however you must replace your face mask when leaving your table at any time. We also request that all guests wear a face covering when visiting our swimming pool facilities and only remove this when entering the pool area. Children under 11 years of age and those with health conditions or other impairment are exempt from wearing face coverings as stated by the Government.

For your safety we regret that closures will therefore still apply for our saunas and steam rooms, Oakdene's Escape Rooms and Go Active+ until further notice. Unfortunately the Retreat Bar and Gym at Merley Court also remain closed for 2020 Getaways until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways' in 2020.

We will keep you updated if the Government make any announcements that allow us to open our remaining facilities sooner.

Can I have guests who aren’t staying on park visit for the day?

Holidaymakers may have day guests visit them at the parks, provided your group size does not exceed more than six people in total. We kindly request that social distancing advice is adhered to, leaving at least 2 metres between you and anyone not from your household or support bubble.

All visitors will also need to complete our short track and trace form online when visiting any of our parks.

Following current guidelines, please do not invite members of other households into your accommodation or have social gatherings.

Do I need to wear a face mask/face covering?

Following latest advice, face coverings must be worn AT ALL TIMES when entering or walking through any of our facilities. You may remove your face mask once seated at your table within our bars and restaurants, however you must replace your face mask when leaving your table at any time. We also request that all guests wear a face covering when visiting our swimming pool facilities and only remove this when entering the pool area.

Children under 11 years of age and those with health conditions or other physical or mental illness, impairment or disability are exempt from wearing face coverings as stated by the Government.

We are also ensuring that all team members across our parks wear a face covering at all times in public areas for your safety and peace of mind. This includes within our restaurants and bars, receptions, shops and walking between any of these areas indoors. Exceptions apply for our entertainers whilst performing on stage, in addition to our lifeguard teams in the pool areas.

As a handy guide, we are therefore asking gusts to wear face coverings in the following areas at our parks:

  • Arcades
  • Receptions
  • Sales Offices
  • Shops
  • Bars and Restaurants - If you're moving around our bar and restaurant areas you must be wearing a face mask until you are seated. You may then take it off to eat/drink. Should you need to leave your table for any reason, you will need to replace your face covering.
My circumstances have changed this year and I need help with covering the yearly running costs, what are my options?

We have a fully managed sublet service that can help with this, we cannot guarantee with how often we can sublet your holiday home out, but your best chances to help with this would be to give us as many peak periods like Easter, school summer holidays to give you the best chance. Our charge for this is 25% of the holiday price, plus VAT. Our Reservations team will be happy to help you can contact them on 01590 648333.

I have seen online that you have different holiday parks that I may prefer to be on, how can I move to another one of Shorefield Holidays parks?

We have many of our Ambassadors enquire about moving holiday parks within our group for various reasons, please contact your on-park ownership team to help.

How can I move pitches?

If you see another plot on park that you, and thinking about possibly upgrading, please speak to your on park holiday home ownership team who can give you details on how upgrading your holiday home can also give you options on relocating plot.

More frequently asked questions