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0800 21 40 80

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Woman on decking of holiday home
Welcome Holiday Home Ambassadors To Your Owner’s Information Portal

Owners Portal

Welcome to your owner’s information portal, providing you with all the essential information for enjoying & maintaining your holiday home with us.

We hope this will help to keep you informed and easily bring you new information, so you don't miss any announcements. We will of course still be sending out regular communication to all owners via email, in addition to updating any new information here on your Owners Information Portal. Need to reach us? Please use our LIVE chat function on these pages, where you can speak with the Guest Experience team, ask them any questions you may have or alert us of any problems from the comfort of your own holiday home. Nothing is too much trouble, you just need to ask. They will be available 09:00 - 17:00. You can still leave them a message out of hours and they will get back to you as soon as they can!

Owner Updates

Read all our latest updates and important notifications for you, our holiday home owners, from across all our parks here.

See all Updates

Join our private Owners Facebook group
See all Updates

Just some of our Ambassador Club benefits

Up to 10 family members, including yourselves, will qualify for a whole host of benefits & discounts as Ambassador Club members.
10% off bar & food prices
15% off holidays for friends
Exclusive owners events & offers
FREE Go Active activities
Holiday home maintenance
FREE personal training

Exclusive Owners Events

Our owner events offer a great chance to meet fellow owners and our team.

We host two main events each year at Oakdene Forest Park and Shorefield Country Park: the start of season and end of season parties. To book your place at Oakdene parties, please email od.events@shorefield.co.uk. For Shorefield events, you can reserve your spot here.

Additionally, our ownership team hosts smaller gatherings throughout the year at the Sales Office at both Oakdene and Shorefield. These events provide a great opportunity to meet other owners and the ownership team. You can find these events listed on our owners' event calendar below, and there's no need to book—just come along!

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  • Opening and closing events
  • Spaces limited at owner's events
  • Ownership hosted events throughout the year
Owners Events Party Cheers

A great chance to meet fellow owners and our team

Our Wi-Fi Services

Exclusively for our owners

As a Holiday Home Owner you will either have access to our VIP wireless network, or your own dedicated Private Network.

You can find more information about our differnet networks, how to contact us if you are experiencing issues and what you can expect from our networks using the link below.

  • Quick start guides
  • Service expectations
  • Troubleshooting
Owners Holiday Home Wifi

Exclusive Wi-Fi access for our owners

Park Passes for 2025

To access facilities across parks your guests will need one of our new digital park passes. There are two options for you as an owner:

  • Choose to purchase our Holiday Home Ambassador Seasonal Subletting Membership: This will cover ALL your sublet guests, family and friends for the whole season, (01 January to 31 December) meaning your guests won't have to individually pay for passes to access all the facilities. (you will then need to register their details online prior to their stay so that they may obtain their digital passes).
  • Alternatively your guests can individually register for and purchase a park pass themselves: Pass prices will vary depending on season, length of stay and the number of people. You can check the pass price list here
  • Pay a one off fee of £685 to cover ALL your guests
  • Safer digital passes with no need for physical touch points
  • Reducing waste by eliminating physical cards
Ambassadors passes

We no longer issue physical cards so your guests will need a digital pass

Dining at Shorefield & Oakdene

We strongly recommend downloading our Shorefield Eats app & linking your loyalty account before your visit. That way, you’re all set to receive your discount from your first order. Don't have a smartphone? No problem! Just ask a member of the team when on the premises and we can assist. You can even register up to 10 family and friends for discounts in our bars and restaurants!
APPLE DOWNLOAD | ANDROID DOWNLOAD

You should have received an email (to the primary account holder's email address) with all the details for registering your Ambassador's discount to the new food ordering app. If you haven't received this or are having issues, please be sure to contact a member of our teams who will be more than happy to help.

Want to register a friend or family member for discounts in our bars and restaurants? Simply register their details using this form. As a reminder, you can register up to 10 family and friends.

Our table service, via our app, allows you to order drinks and snacks directly to your table, so no queuing! Simply order, pay, sit back and we will take care of the rest. Please note, our Shorefield Eats app is different to our Shorefield Holidays app, which contains useful park information and booking for the facilities.

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  • Exclusive discounts for owners - just be sure to register your account!
  • Register up to 10 family and friends for discount in our bars and restaurants
  • Order straight from your smartphone
Shorefield Eats App DownloadOwners 10% discount

Order from your phone for table service

Park Opening Dates

All our parks have a maximum 10 and a half to 11 month season.

Opening dates for our holiday parks vary per park, but are typically open for 11 months of the year. Here is a reminder of each park's opening dates...

Whilst your park is closed, day visits should be between 10am - 4pm and should be for essential maintenance/cleaning/checks only. The availability of park services such as water, electricity etc. can not be guaranteed.

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  • The complex and facilities at both Oakdene & Shorefield will be closed Christmas Day & Boxing Day for our teams to enjoy time with their families
  • Oakdene Forest Park: Open from 1st February to 1st January
  • Forest Edge Holiday Park: Open from 5th February to 5th January
  • New Forest Lodge Retreat: Open from 1st February to 31st December
  • Shorefield Country Park: Open from 10th February to 5th January
  • Swanage Coastal Park: Open from 1st March to 5th January
  • Wilksworth Caravan Park: Open from 1st March to 15th January
  • Merley Court Holiday Park: Open from 7th February to 7th January
  • See moreHide
Family Holiday Home Tree Exterior

Our opening dates vary per park

Owners Benefits & Events

Don’t forget that as a holiday home owner at any of our holiday parks, you are welcome to use any of the facilities and services across all our parks.

Here is a list of just some of our exclusive benefits for owners:

  • 10%* off bar and food prices
  • Exclusive owners events throughout the year
  • 11 FREE Go Active vouchers per holiday home (All parks- Each voucher includes a max of 4 people per session)
  • Up to 10 Health & Fitness Club memberships
  • An hour’s FREE personal training with our fitness instructors every month
  • 15% off holidays for your friends and family (off brochure price)
  • See moreHide
Discounts to holiday home owners in our restaurants

Exclusive savings for our owners in our on-site bars and restaurants

Events & Headline Acts

Check out our exclusive owner events, that give you the chance to get together and meet your neighbours and some of our headline acts & shows that we don’t think you will want to miss.
30 July 2025
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Ritchie Austin

From

ichie has become one of the most highly rated entertainers, performing Comedy Magic and Illusion shows all over the world. Entertaining tens of thousands of people with his hilarious mixture of 'Magic and Mayhem'.
Oakdene Forest Park
Matt Grindley

Matt Grindley

From

🎩✨ Matt Grindley – Comedy Magician & Illusionist! Get ready for an unforgettable show packed with jaw-dropping illusions, hilarious comedy, and non-stop entertainment for all ages! 🎉🎭
Shorefield Country Park
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Reyoncé

From

🎤✨ Reyoncé is the ultimate Beyoncé tribute, delivering powerhouse vocals, iconic choreography, and all the Queen Bey energy you love! Get ready for a fierce, unforgettable show! 🎶👑🔥
Shorefield Country Park
DWM

Dance With Me Tonight

From

UK Top Olly Murrs tribute With this fantastic show with explosive dancers is guaranteed to get you to dance with him tonight!
Oakdene Forest Park
Yankee rose

Yankee Rose

From

A 80's rock band who will have you all rocking out and singing along to these rock classics!
Oakdene Forest Park
Ultimate Party Band

Ultimate Party Band

From

🎉🚂 Ultimate Party Band takes you on a high-energy ride through the biggest hits of the 80s, 90s, 00s, and now—plus iconic movie soundtracks! Get ready for a non-stop party packed with your favorite tunes! 🎶🔥
Shorefield Country Park
Kids Party Live 3 logo

Kids Party Live

From

🎶💃 Dance, sing, and party with our high-energy show! Featuring TikTok hits and chart-toppers from Taylor Swift, Dua Lipa, Ed Sheeran & more! Big disco finale – don’t miss it! 🎉
Shorefield Country Park
Aladdin 2025 Logo

Aladdin

From

Join Aladdin on a magical adventure filled with laughter, music, and fun for the whole family! 🎶 With a wish-granting genie 🧞 and plenty of panto mischief, this spectacular show is one you won’t want to miss! 🌟
Shorefield Country Park
Boomin

BOOMIN!

From

🎸Boomin is the ultimate party band, delivering high-energy mash-ups, mega-mixes, and electrifying performances! With over a decade of experience, they turn every event into an unforgettable night of music and mayhem! 🎉
Shorefield Country Park
Afternoon-tea

Afternoon Tea

—

Join us for a charming afternoon tea, where you can enjoy a selection of teas and delicious accompaniments in great company at the Sales Office at Oakdene and Shorefield. No need to book this event just simply turn up.
Jubilee Gardens Open Day

Jubilee Gardens Open Day

—

Join us on Saturday 09 August 2025, between 11-3pm, for an exclusive look at our most prestigious development to date! We will be showcasing some of the finest lodge homes from all the leading manufacturers.
Discover more
Spoils

The Spoils

From

The Spoils are a high energy pop, rock and funk band who guarantee to get the crowd dancing with their excellent and professional performances
Oakdene Forest Park
Jump

Jump! Party Showband

From

Get ready to dance and sing along as Jump Party Band brings the energy with an electrifying mix of party anthems and crowd-favorite hits! A night of non-stop fun awaits—don’t miss it! 🎤✨
Shorefield Country Park
Dino mite

Dino-Mite

From

Get ready for a roaring good time with Dino-Mite, the UK’s most exciting live dinosaur show for children and families! Join our energetic host Dina and her two lovable dino pals, Trixie and Dizzee.
Oakdene Forest Park
Aladdin 2025 Logo

Aladdin

From

Join Aladdin on a magical adventure filled with laughter, music, and fun for the whole family! With a wish-granting genie and plenty of panto mischief, this spectacular show is one you won’t want to miss!
Oakdene Forest Park
Jetset

Jet Set Band

From

Jet Set, the ultimate party function band established in 2001, Recognized for our versatility
Oakdene Forest Park
Take that experience

Take That Experience

From

🎤✨ Take That Experience brings you the ultimate tribute to the UK’s biggest boyband! With stunning vocals, authentic choreography, and all the biggest hits, get ready for a night of pure Take That magic! 🎶🔥
Shorefield Country Park
Megaslam logo

Megaslam Wrestling!

From

The #1 Live Experience for Families! This show provides family spectacular live action experience. We cannot wait to see you AND hear you chanting - Megaslam, Megaslam, Megaslam!
Oakdene Forest Park
Jump

Jump!

From

The excitement soars as the Jump! Party Showband takes the stage, delivering a high-energy performance packed with party hits to get everyone dancing!
Oakdene Forest Park
Britpop Live

Britpop Live

From

Step back into the 90s with the ultimate celebration of Britpop! 🎤 Featuring anthems from Oasis, Blur, Pulp, Suede, and more, this high-energy show is packed with nostalgia, swagger, and singalong hits! 🇬🇧✨
Shorefield Country Park
Aladdin 2025 Logo

Aladdin

From

Join Aladdin on a magical adventure filled with laughter, music, and fun for the whole family! 🎶 With a wish-granting genie 🧞 and plenty of panto mischief, this spectacular show is one you won’t want to miss! 🌟
Shorefield Country Park
2-fat-4-that

2 Fat 4 That

From

🎤🤣 Get ready to laugh and sing along with 2 Fat 4 That – the vocal comedy group bringing you powerhouse vocals, hilarious moments, and non-stop entertainment! A show full of fun, energy, and unexpected surprises! 🎶
Shorefield Country Park
Jubilee Gardens Open Day

Jubilee Gardens Open Day

—

Join us on Saturday 13 September 2025, between 11-4pm, for an exclusive look at our most prestigious development to date! We will be showcasing some of the finest lodge homes from all the leading manufacturers.
Discover more
Wine Cheese

Ploughman's

—

Come enjoy a hearty Ploughman's with us - with delicious cheese, crusty bread and all the classic accompaniments for a perfect, relaxed lunch. No need to book this event just simply turn up.
Jubilee Gardens Open Day

Jubilee Gardens Open Day

—

Join us on Saturday 11 October 2025, between 11-4pm, for an exclusive look at our most prestigious development to date! We will be showcasing some of the finest lodge homes from all the leading manufacturers.
Discover more
Cheese and Wine Owners

Wine & Cheese

—

Savor a curated selection of exquisite wines paired perfectly with a variety of artisanal cheeses at the Sales Office at Oakdene and Shorefield. No need to book this event just simply turn up.
Coffee and Cake

Coffee & Cake

—

Join us for an afternoon of coffee, cake - come and relax with us at the Sales Office at both Shorefield and Oakdene. No need to book this event just simply turn up.
Mulled Wine Mince Pies

Mince Pies & Mulled Wine

—

Warm up with us this season for a cozy gathering featuring mulled wine and delicious mince pies at the Sales Office at Oakdene and Shorefield. No need to book this event just simply turn up.

Frequently Asked Questions

Can I have guests who aren’t staying on park visit for the day?

You are welcome to have day guests who aren't staying on park visit you during your stay with us. If your guests will be accessing any of our facilities though they will need to purchase guest passes, these are available for short breaks and 7 night stays.

I am an owner and I sublet my caravan, do my guests need entertainment passes and how much are they?

Park passes for the facilities are required for anyone staying in privately rented accommodation that wish to use the park facilities. We provide 10 complimentary park passes per holiday home for friends and family, as an owner you will need to register these people with reception.

For those who sublet or have more than 10 people using your holiday home, your guests will need to purchase entertainment and park passes to access the facilities. There are two options for you as an owner, either:

  • Choose to purchase our Holiday Home Ambassador 'Seasonal Subletting Membership at a cost of £685: This will cover ALL your sublet guests, family and friends for the whole season, meaning your guests won't have to individually pay for passes to access the facilities (you will then need to register their details online prior to their stay so that they may obtain their digital passes).
  • Your guests can individually register for and purchase a park pass themselves: Pass prices will vary depending on season, length of stay and the number of people. You can check the pass price list here.
When does the outdoor swimming pool open?

The outdoor pools across all our parks open from Saturday 24th May 2025 and their opening is subject to park specific opening times and is weather dependent.

We have outdoor swimming pools at Shorefield Country Park, Oakdene Forest Park and Wilksworth Caravan Park. To check specific opening times for a particular park, please give the park's reception a call.

At Shorefield Country Park, we allow entry to 15 people every 15 minutes for a 1 hour swim session. The last hour swim session is 4:45 – 5:45, with last entry at 5:00pm for a 45 minute session.

Please make sure that you have park passes or individual QR codes ready to be shown on entry.

I have seen online that you have different holiday parks that I may prefer to be on, how can I move to another one of Shorefield Holidays parks?

We have many of our Ambassadors enquire about moving holiday parks within our group for various reasons, please contact your on-park ownership team to help.

How can I move pitches?

If you see another plot on park that you, and thinking about possibly upgrading, please speak to your on park holiday home ownership team who can give you details on how upgrading your holiday home can also give you options on relocating plot.

How do I book a daytime entertainment activity?

Woof's Workshop is full of daytime activities for the younger ones, including our fantastic Slime School, Sand Art and Pottery Painting at Shorefield Country Park and Oakdene Forest Park.

If you prefer to make a splash in our indoor pools, we also have Pat's Pool Sports, choose from Aqua Paddlers or Sea Scooters.

You can book any of these in advance via our app or online, as well as our ever-popular character breakfast! Book here for Oakdene Forest Park Activities, and here for Shorefield Country Park.

More frequently asked questions

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