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Welcome Holiday Home Ambassadors To Your Owner’s Information Portal

Owners Portal

Welcome to your owner’s information portal, providing you with all the essential information for enjoying & maintaining your holiday home with us.

We hope this will help to keep you informed and easily bring you new information, so you don't miss any announcements. We will of course still be sending out regular communication to all owners via email, in addition to updating any new information here on your Owners Information Portal. Need to reach us? Please use our LIVE chat function on these pages, where you can speak with the Guest Experience team, ask them any questions you may have or alert us of any problems from the comfort of your own holiday home. Nothing is too much trouble, you just need to ask. They will be available 09:00 - 17:00. You can still leave them a message out of hours and they will get back to you as soon as they can!

Owner Updates

Read all our latest updates and important notifications for you, our holiday home owners, from across all our parks here.

See all Updates

Join our private Owners Facebook group
See all Updates

Just some of our Ambassador Club benefits

Up to 10 family members, including yourselves, will qualify for a whole host of benefits & discounts as Ambassador Club members.
10% off bar & food prices
15% off holidays for friends
Exclusive owners events & offers
FREE Go Active activities
Holiday home maintenance
FREE personal training

Exclusive Owners Events

Our owner events offer a great chance to meet fellow owners and our team.

We host two main events each year at Oakdene Forest Park and Shorefield Country Park: the start of season and end of season parties. To book your place at Oakdene parties, please email od.events@shorefield.co.uk. For Shorefield events, you can reserve your spot here.

Additionally, our ownership team hosts smaller gatherings throughout the year at the Sales Office at both Oakdene and Shorefield. These events provide a great opportunity to meet other owners and the ownership team. You can find these events listed on our owners' event calendar below, and there's no need to book—just come along!

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  • Opening and closing events
  • Spaces limited at owner's events
  • Ownership hosted events throughout the year
Owners Events Party Cheers

A great chance to meet fellow owners and our team

Our Wi-Fi Services

Exclusively for our owners

As a Holiday Home Owner you will either have access to our VIP wireless network, or your own dedicated Private Network.

You can find more information about our differnet networks, how to contact us if you are experiencing issues and what you can expect from our networks using the link below.

  • Quick start guides
  • Service expectations
  • Troubleshooting
Owners Holiday Home Wifi

Exclusive Wi-Fi access for our owners

Park Passes for 2025

To access facilities across parks your guests will need one of our new digital park passes. There are two options for you as an owner:

  • Choose to purchase our Holiday Home Ambassador Seasonal Subletting Membership: This will cover ALL your sublet guests, family and friends for the whole season, (01 January to 31 December) meaning your guests won't have to individually pay for passes to access all the facilities. (you will then need to register their details online prior to their stay so that they may obtain their digital passes).
  • Alternatively your guests can individually register for and purchase a park pass themselves: Pass prices will vary depending on season, length of stay and the number of people. You can check the pass price list here
  • Pay a one off fee of £685 to cover ALL your guests
  • Safer digital passes with no need for physical touch points
  • Reducing waste by eliminating physical cards
Ambassadors passes

We no longer issue physical cards so your guests will need a digital pass

Dining at Shorefield & Oakdene

We strongly recommend downloading our Shorefield Eats app & linking your loyalty account before your visit. That way, you’re all set to receive your discount from your first order. Don't have a smartphone? No problem! Just ask a member of the team when on the premises and we can assist. You can even register up to 10 family and friends for discounts in our bars and restaurants!
APPLE DOWNLOAD | ANDROID DOWNLOAD

You should have received an email (to the primary account holder's email address) with all the details for registering your Ambassador's discount to the new food ordering app. If you haven't received this or are having issues, please be sure to contact a member of our teams who will be more than happy to help.

Want to register a friend or family member for discounts in our bars and restaurants? Simply register their details using this form. As a reminder, you can register up to 10 family and friends.

Our table service, via our app, allows you to order drinks and snacks directly to your table, so no queuing! Simply order, pay, sit back and we will take care of the rest. Please note, our Shorefield Eats app is different to our Shorefield Holidays app, which contains useful park information and booking for the facilities.

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  • Exclusive discounts for owners - just be sure to register your account!
  • Register up to 10 family and friends for discount in our bars and restaurants
  • Order straight from your smartphone
Shorefield Eats App DownloadOwners 10% discount

Order from your phone for table service

Park Opening Dates

All our parks have a maximum 10 and a half to 11 month season.

Opening dates for our holiday parks vary per park, but are typically open for 11 months of the year. Here is a reminder of each park's opening dates...

Whilst your park is closed, day visits should be between 10am - 4pm and should be for essential maintenance/cleaning/checks only. The availability of park services such as water, electricity etc. can not be guaranteed.

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  • The complex and facilities at both Oakdene & Shorefield will be closed Christmas Day & Boxing Day for our teams to enjoy time with their families
  • Oakdene Forest Park: Open from 1st February to 1st January
  • Forest Edge Holiday Park: Open from 5th February to 5th January
  • New Forest Lodge Retreat: Open from 1st February to 31st December
  • Shorefield Country Park: Open from 10th February to 5th January
  • Swanage Coastal Park: Open from 1st March to 5th January
  • Wilksworth Caravan Park: Open from 1st March to 15th January
  • Merley Court Holiday Park: Open from 7th February to 7th January
  • See moreHide
Family Holiday Home Tree Exterior

Our opening dates vary per park

Owners Benefits & Events

Don’t forget that as a holiday home owner at any of our holiday parks, you are welcome to use any of the facilities and services across all our parks.

Here is a list of just some of our exclusive benefits for owners:

  • 10%* off bar and food prices
  • Exclusive owners events throughout the year
  • 11 FREE Go Active vouchers per holiday home (All parks- Each voucher includes a max of 4 people per session)
  • Up to 10 Health & Fitness Club memberships
  • An hour’s FREE personal training with our fitness instructors every month
  • 15% off holidays for your friends and family (off brochure price)
  • See moreHide
Discounts to holiday home owners in our restaurants

Exclusive savings for our owners in our on-site bars and restaurants

Events & Headline Acts

Check out our exclusive owner events, that give you the chance to get together and meet your neighbours and some of our headline acts & shows that we don’t think you will want to miss.
20 September 2025
Wine Cheese

Ploughman's

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Oakdene & Forest Edge Ambassadors can enjoy a hearty Ploughman's with us - with delicious cheese, crusty bread & all the classic accompaniments for a perfect, relaxed lunch. No need to book this event just simply turn up
Oakdene Forest Park
Wine Cheese

Ploughman's

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Oakdene & Forest Edge Ambassadors can enjoy a hearty Ploughman's with us - with delicious cheese, crusty bread & all the classic accompaniments for a perfect, relaxed lunch. No need to book this event just simply turn up
Oakdene Forest Park
Cream Tea

Cream Tea

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Join us in the Beachcomber at Shorefield for a delightful cream tea, complete with fresh scones, clotted cream, and the perfect cup of tea! No need to book this event just simply turn up.
Shorefield Country Park
Jubilee Gardens Open Day

Jubilee Gardens Open Day

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Join us on Saturday 11 October 2025, between 11-4pm, for an exclusive look at our most prestigious development to date! We will be showcasing some of the finest lodge homes from all the leading manufacturers.
Discover more
Aladdin 2025 Logo

Aladdin - Pantomime

From

Join Aladdin on a magical adventure filled with laughter, music, and fun for the whole family! 🎶 With a wish-granting genie 🧞 and plenty of panto mischief, this spectacular show is one you won’t want to miss! 🌟
Shorefield Country Park
Thumbnail Trevor Cline

Trevor Cline

From

Prepare to be amazed by Trevor Cline’s mind-blowing magic, captivating illusions, and incredible balloon art! With charm, creativity, and plenty of surprises, it’s a magical experience you won’t forget.
Oakdene Forest Park
Cheese and Wine Owners

Wine & Cheese

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Savor a curated selection of exquisite wines paired perfectly with a variety of artisanal cheeses at the Sales Office at Oakdene and Shorefield. No need to book this event just simply turn up.
Sneaky Blinders

Sneaky Blinders!

From

Ultimate party band who will have you up dancing partying the night away!
Oakdene Forest Park
Mad 4 animals

Mad 4 Animals

From

Time to meet some of our animal friends but not the fluffy kind! Join us while we learn through fun and laughter in this incredible live animal show
Oakdene Forest Park
Aladdin 2025 Logo

Aladdin

From

Join Aladdin on a magical adventure filled with laughter, music, and fun for the whole family! With a wish-granting genie and plenty of panto mischief, this spectacular show is one you won’t want to miss!
Oakdene Forest Park
Halloween

Halloween Fancy Dress Parade

From

Get your spook on and join our fang-tastic fancy dress parade—open to all ages! From creepy costumes to magical makeovers, show off your Halloween style for a fun-filled celebration. 🕷️✨
Shorefield Country Park
Thumbnail Trevor Cline

Trevor Cline

From

🎩✨ Prepare to be amazed by Trevor Cline! With mind-blowing magic, captivating illusions, and incredible balloon art, his charm and creativity make every show a magical experience you won’t forget! 🎈🎶
Shorefield Country Park
Aladdin 2025 Logo

Aladdin

From

Join Aladdin on a magical adventure filled with laughter, music, and fun for the whole family! 🎶 With a wish-granting genie 🧞 and plenty of panto mischief, this spectacular show is one you won’t want to miss! 🌟
Shorefield Country Park
Reyonce 2024 copy jpg copy

Reyoncé

From

Reyoncé is the ultimate Beyoncé tribute, delivering powerhouse vocals, iconic choreography, and all the Queen Bey energy you love! Get ready for a fierce, unforgettable show!
Oakdene Forest Park
Halloween

Halloween Fancy Dress Parade

From

Get your spook on and join our fang-tastic fancy dress parade—open to all ages! From creepy costumes to magical makeovers, show off your Halloween style for a fun-filled celebration. 🕷️✨
Shorefield Country Park
Total One Direction

Total One Direction

From

Get ready to relive the 1D magic! Total One Direction brings all the hits, energy, and excitement in a tribute show full of nostalgia, sing-alongs, and non-stop fun!
Oakdene Forest Park
Party

Oakdene End of Season Owner's Party

THE MAIN EVENT OF THE YEAR!! Join Stuart and the team for our annual highlight! The theme this year will be 60s extravaganza. email od.events@shorefield.co.uk to book your place.
Oakdene Forest Park
Coffee and Cake

Coffee & Cake

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Join us for an afternoon of coffee, cake - come and relax with us at the Sales Office at both Shorefield and Oakdene. No need to book this event just simply turn up.
Mulled Wine Mince Pies

Mince Pies & Mulled Wine

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Warm up with us this season for a cozy gathering featuring mulled wine and delicious mince pies at the Sales Office at Oakdene. No need to book this event just simply turn up.
Oakdene Forest Park
Party

Shorefield End of Season Owners Party

From

We finish off the season with our fantastic end of season party, the theme this year will be Rock n Roll Christmas. Book your space with the link below.
Visit the website
Shorefield Country Park

Frequently Asked Questions

Can I have guests who aren’t staying on park visit for the day?

You are welcome to have day guests who aren't staying on park visit you during your stay with us. If your guests will be accessing any of our facilities though they will need to purchase guest passes, these are available for short breaks and 7 night stays.

I am an owner and I sublet my caravan, do my guests need entertainment passes and how much are they?

Park passes for the facilities are required for anyone staying in privately rented accommodation that wish to use the park facilities. We provide 10 complimentary park passes per holiday home for friends and family, as an owner you will need to register these people with reception.

For those who sublet or have more than 10 people using your holiday home, your guests will need to purchase entertainment and park passes to access the facilities. There are two options for you as an owner, either:

  • Choose to purchase our Holiday Home Ambassador 'Seasonal Subletting Membership at a cost of £685: This will cover ALL your sublet guests, family and friends for the whole season, meaning your guests won't have to individually pay for passes to access the facilities (you will then need to register their details online prior to their stay so that they may obtain their digital passes).
  • Your guests can individually register for and purchase a park pass themselves: Pass prices will vary depending on season, length of stay and the number of people. You can check the pass price list here.
When does the outdoor swimming pool open?

The outdoor pools across all our parks open from Saturday 24th May 2025 and their opening is subject to park specific opening times and is weather dependent.

We have outdoor swimming pools at Shorefield Country Park, Oakdene Forest Park and Wilksworth Caravan Park. To check specific opening times for a particular park, please give the park's reception a call.

At Shorefield Country Park, we allow entry to 15 people every 15 minutes for a 1 hour swim session. The last hour swim session is 4:45 – 5:45, with last entry at 5:00pm for a 45 minute session.

Please make sure that you have park passes or individual QR codes ready to be shown on entry.

I have seen online that you have different holiday parks that I may prefer to be on, how can I move to another one of Shorefield Holidays parks?

We have many of our Ambassadors enquire about moving holiday parks within our group for various reasons, please contact your on-park ownership team to help.

How can I move pitches?

If you see another plot on park that you, and thinking about possibly upgrading, please speak to your on park holiday home ownership team who can give you details on how upgrading your holiday home can also give you options on relocating plot.

How do I book a daytime entertainment activity?

Woof's Workshop is full of daytime activities for the younger ones, including our fantastic Slime School, Sand Art and Pottery Painting at Shorefield Country Park and Oakdene Forest Park.

If you prefer to make a splash in our indoor pools, we also have Pat's Pool Sports, choose from Aqua Paddlers or Sea Scooters.

You can book any of these in advance via our app or online, as well as our ever-popular character breakfast! Book here for Oakdene Forest Park Activities, and here for Shorefield Country Park.

More frequently asked questions

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