FAQ's
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Still can’t find the answer you’re looking for? Please contact us.
Last updated 15th June 2021: We are delighted have safely reopened many of our fantastic facilities, all with new social distancing measures in place. What we will be able to offer will depend on the date of your arrival, as well as the latest announcements as a result of the government's reviews.
Currently, the following facilities have now safely reopened across our parks:
We regret that we are not yet able to reopen our dancefloors or saunas and steam rooms until further notice. Unfortunately the Retreat Bar and Gym at Merley Court also remain closed until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways'.
Rest assured we are working hard to ensure we can offer you as much of the Shorefield Holidays Experience as possible on your staycation.
We will keep you updated if the Government make any announcements that indicate whether we will be permitted to re-open our facilities and any changes that may take place.
All our hot tubs are emptied, cleaned and refilled with every departure/new arrival. We do endeavour to make sure these are up to temperature when you arrive, however this is not always a guarantee, especially in colder months as this will naturally take longer.
Complimentary Wi-Fi is available around the parks and inside your accommodation at Swanage Coastal Park, Oakdene Forest Park*, Shorefield Country Park, Merley Court Holiday Park and Forest Edge Holiday Park. Complimentary Wi-Fi is also available throughout the main facility buildings across these parks.
There is limited Wi-Fi at Lytton Lawn and Wilksworth.
Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time. There is usually no problem at Swanage Coastal Park or Merley Court Holiday Park.
*Please note that there is no Wi-Fi access from the summer camping pitches at Oakdene Forest Park. Complimentary Wi-Fi can still be accessed from the park's main facility buildings.
Towels are provided in our hot tub accommodation, all our houses and Select+ lodges, however we recommend bringing a spare as you never know when it may come in handy (trips to the beach or having a separate towel for use in the hot tub is ideal!) We supply one hand towel and one bath towel per person. Please bring your own tea towels.
We therefore do not provide towels or tea towels in our Select lodges or our range of caravan accommodation (with the exception of our Sublime Hot Tub Caravans) and therefore advise that you bring your own.
We also recommend bringing your own toiletries including soap, shower gel, shampoo and other bathroom necessities.
All 2021 holidays booked with us are covered by our Booking Guarantee.
If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.
If your home region is locked down further by the Government or Government restrictions prevent you from arriving for your holiday, you can move your booking to an equivalent date free of charge† or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.
If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†
You also have the option to redeem your credit at a later date against any future holiday if you're not yet sure when you would want to visit us.
†Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for full details and alternative dates available. Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs. Please refer here for your rights to cancel and receive a refund under any other circumstances.
You can book a session to use our swimming pools online up to 48 hours in advance.
Sessions will be 45 minutes long and we request that you come ‘swim-ready’. There will also be no lockers in use so please ensure you bring a bag to safely keep all of your belongings in.
To ensure you can safely keep your distance in our pools we will be operating with reduced occupancy. We therefore kindly ask you to respect others and book no more than two sessions per day. If you no longer require your swimming session please ensure you cancel your slot to make your space available to other guests. We currently have extremely limited slots available in our pools and sessions are booking up fast, doing so will enable others to enjoy these facilities when you are no longer able to or simply change your mind.
You can also book your slot from our handy app, so you can book at any time on park or whilst on the go. Our app can be downloaded from the App Store or Google Play.
You will also receive information including all the links to our booking systems for our facilities in your pre-arrival email, shortly before you are due to arrive.
In the interest of fairness we do not release sessions more than 48 hours in advance.
The outdoor pools across all our parks* will be open from Saturday May 29th until Sunday 5th September 2021.
All pools will be running 45 minute sessions which will need to be pre-booked online no more than 48 hours in advance.
The opening of all our outdoor pools is weather dependent and subject to government guidance.
We have outdoor swimming pools at Shorefield Country Park, Oakdene Forest Park, Wilksworth Caravan Park* and Merley Court. To check specific opening times for a particular park, please give the park's reception a call.
*Please note that due to essential maintenance, we regret the outdoor pool at Wilksworth Caravan Park will be closed between 7th and 11th June 2021.
Yes, all our parks are pet friendly and welcome well behaved pets in designated pet-friendly accommodation. Just add your pet(s) to your booking when you search. We do request that dogs are kept on a lead at all times whilst on the park.
Absolutely, please visit our enquiry page or call 0800 214080
Whilst we would normally welcome guests who aren't staying on park to visit you during your stay with us, this will depend on the latest government guidance at the time of your holiday.
We kindly request that social distancing is adhered to, leaving at least 2 metres between you and anyone not from your household or support bubble, including when using any of our facilities or restaurants*.
All visitors will also need to check into the NHS Track and Trace app when visiting any of our parks.
*Some facilities may have limited numbers or remain closed dependent on government requirements.
You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.
Our holiday homes are no closer than 5 metres to each other, meaning there is plenty of open space between you and your neighbour.
Our treehouses are set within a secluded gated area of our Milford on Sea park, exclusive to treehouse guests, meaning you'll feel a million miles away.
Last updated 15th June 2021: We are delighted have safely reopened many of our fantastic facilities, all with new social distancing measures in place. What we will be able to offer will depend on the date of your arrival, as well as the latest announcements as a result of the government's reviews.
Currently, the following facilities have now safely reopened across our parks:
We regret that we are not yet able to reopen our dancefloors or saunas and steam rooms until further notice. Unfortunately the Retreat Bar and Gym at Merley Court also remain closed until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways'.
Rest assured we are working hard to ensure we can offer you as much of the Shorefield Holidays Experience as possible on your staycation.
We will keep you updated if the Government make any announcements that indicate whether we will be permitted to re-open our facilities and any changes that may take place.
All 2021 holidays booked with us are covered by our Booking Guarantee.
If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.
If your home region is locked down further by the Government or Government restrictions prevent you from arriving for your holiday, you can move your booking to an equivalent date free of charge† or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.
If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†
You also have the option to redeem your credit at a later date against any future holiday if you're not yet sure when you would want to visit us.
†Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for full details and alternative dates available. Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs. Please refer here for your rights to cancel and receive a refund under any other circumstances.
You can book a session to use our swimming pools online up to 48 hours in advance.
Sessions will be 45 minutes long and we request that you come ‘swim-ready’. There will also be no lockers in use so please ensure you bring a bag to safely keep all of your belongings in.
To ensure you can safely keep your distance in our pools we will be operating with reduced occupancy. We therefore kindly ask you to respect others and book no more than two sessions per day. If you no longer require your swimming session please ensure you cancel your slot to make your space available to other guests. We currently have extremely limited slots available in our pools and sessions are booking up fast, doing so will enable others to enjoy these facilities when you are no longer able to or simply change your mind.
You can also book your slot from our handy app, so you can book at any time on park or whilst on the go. Our app can be downloaded from the App Store or Google Play.
You will also receive information including all the links to our booking systems for our facilities in your pre-arrival email, shortly before you are due to arrive.
In the interest of fairness we do not release sessions more than 48 hours in advance.
Our shared shower and toilet blocks at our campsites will be reopening in line with government guidelines. We do however advise that you make use of your own 'on board' facilities in your motorhome or tourer as much as possible where available.
As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.
Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
Following latest advice, face coverings must be worn AT ALL TIMES when entering or walking through any of our facilities. You may remove your face mask once seated at your table within our bars and restaurants, however you must replace your face mask when leaving your table at any time. We also request that all guests wear a face covering when visiting our swimming pool facilities and only remove this when entering the pool area.
Children under 11 years of age and those with health conditions or other physical or mental illness, impairment or disability are exempt from wearing face coverings as stated by the Government.
We are also ensuring that all team members across our parks wear a face covering at all times in public areas for your safety and peace of mind. This includes within our restaurants and bars, receptions, shops and walking between any of these areas indoors. Exceptions apply for our lifeguard teams in the pool areas.
As a handy guide, we are therefore asking gusts to wear face coverings in the following areas at our parks:
If you or one of your guests feel unwell whilst staying with us or suspect that you have contracted Coronavirus we advise that you seek medical advice and return home immediately.
Please call our Customer Experience Team on 01590 648 369 to inform us that you have departed, as this will allow us to ensure that your holiday home is isolated in line with current guidelines.
We would encourage you not to visit our reception or engage with any of our staff in person, but instead give us a call or use our app to let us know that you have left. Simply tell us your holiday home's location and number and we'll do the rest.
The safety of our guests and teams are our number one priority. We are doing everything we can in line with Government guidance to keep our parks safe for everyone and we must ask that you do the same.
Your safety and that of our team is of utmost importance, however we still want you to feel relaxed on your visit to the spa.
Clients visiting the spa will be required to wear a face mask for the duration of your visit. Please bring your own as these will not be supplied.
Our spa team will wear PPE throughout your treatment. We also now have a hand sanitising station at the entrance to the Spa and we kindly request you use this before entering.
Appointments will be staggered to ensure a limited number of people in the spa at any one time. Extra time will be allocated between treatments and after each client to ensure a thoroughly clean and sterile treatment rooms, as well as equipment.
We regret that for your well-being, the Relaxation Room and changing rooms will be closed until further notice.
The spa will temporarily no longer be offering drinks during your visit, however you are more than welcome to bring your own bottle of water with you.
Appointments will need to be pre-booked over the phone 01590 648 339 or via email reflections@shorefield.co.uk. Please arrive to your appointment on time and alone.
We will be carrying out a COVID-19 questionnaire at time of booking and on the day of your treatment - if you or a member of your household are showing any symptoms of COVID-19, please call us and we will be more than happy to rearrange your appointment.
The Government's current roadmap advises the following for mixing households in the same accommodation:
- No more than two households OR the rule of 6 for arrivals between the 17th May – 21st June 2021 (subject to review).
For bookings with an arrival between the 17th May and 21st June: If your booking has more than two households OR more than 6 people (rule of 6) from multiple households sharing the same accommodation, please contact our Reservations Team nearer the time of your arrival.
Due to the increased demand at present, it may take a little longer than usual for our teams to respond to your requests or calls. We kindly ask that you bear with us whilst we work through affected bookings and appreciate your patience whilst we get back to you.
As a reminder, all 2021 holidays are covered by our Booking Guarantee.
Whilst we would normally welcome guests who aren't staying on park to visit you during your stay with us, this will depend on the latest government guidance at the time of your holiday.
We kindly request that social distancing is adhered to, leaving at least 2 metres between you and anyone not from your household or support bubble, including when using any of our facilities or restaurants*.
All visitors will also need to check into the NHS Track and Trace app when visiting any of our parks.
*Some facilities may have limited numbers or remain closed dependent on government requirements.
The Government's current roadmap advises the following for mixing households in the same accommodation or holiday home:
- No more than two households OR the rule of 6 for arrivals between the 17th May – 21st June 2021 (subject to review).
The limits on the number of households per self-contained accommodation applies to you as owners as well as when subletting your holiday home to guests. It is your responsibility to ensure your guests/private lettings are adhering to government guidance. We therefore ask that you ensure your guests do not share with more households than set out in the guidance set out by the government, dependent on the date of their stay and that you contacting any affected private bookings.
Updated 17.05.2021, following the government's easing of restrictions
You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.
Your chosen holiday home or preferred plot will be reserved for you until restrictions are eased you are able to come visit us in person, whenever that may be. This gives you reassurance that your first choice of holiday home or plot will be waiting for you once we are permitted to reopen and won't get snapped up by anyone else.
The Government's current roadmap advises the following for mixing households in the same accommodation, tent or holiday home:
For any holiday arriving between the 17th May and 19th July, bookings sharing the same accommodation will be limited to either two households or six people.
If you have already booked a holiday with us and are due to arrive between the 21st June and 19th July, but your booking has more than two households or six guests due to stay in the same accommodation, please contact our Reservations Team as soon as possible on 01590 648 333 to discuss your options. This applies to both our self-catering accommodation and our camping/touring pitches.
Please note that this is dependent on government advice and reviews, therefore may be subject to change.
Last updated 15.06.2021 following the government's announcement on the14.06.2021
Check-in is from 4pm on the day of your arrival across all our accommodation. Please note that due to the enhanced cleaning procedures, we cannot always guarantee that your accommodation will be ready at 4pm. We therefore advise that check-in may be any time between 4pm and 4.30pm.
Check-out is by 10am on the day of departure. Note: Sunday departures for two night breaks are by 7pm.
In order to maintain social distancing, we kindly ask that you DO NOT arrive any earlier than the assigned check-in time of 4pm.
All our hot tubs are emptied, cleaned and refilled with every departure/new arrival. We do endeavour to make sure these are up to temperature when you arrive, however this is not always a guarantee, especially in colder months as this will naturally take longer.
We do welcome groups at our parks and are taking future bookings for larger parties. For any specific requests please speak to a member of our Reservations Team.
Please note that the Government's current roadmap outlines that mixing of more than two households in the same accommodation will be possible from 21st June at the earliest.
As a guide, the government are advising that:
- One household or support bubble only for arrivals before the 17th May.
- No more than two households OR the rule of 6 for arrivals between the 17th May – 21st June (subject to review).
Large single sex and young mixed groups will need to seek prior approval from Shorefield Holidays and we will usually ask for a returnable security deposit.
Prices are for the holiday, for the full duration of your stay, but there is a limit (sleeps x) to how many people can stay in each type of accommodation. Please only take into account all people over the age of two when calculating accommodation berths.
If your holiday is more than 4 weeks away you only need to pay a deposit, which is clearly displayed in the bookings process.
Complimentary Wi-Fi is available around the parks and inside your accommodation at Swanage Coastal Park, Oakdene Forest Park*, Shorefield Country Park, Merley Court Holiday Park and Forest Edge Holiday Park. Complimentary Wi-Fi is also available throughout the main facility buildings across these parks.
There is limited Wi-Fi at Lytton Lawn and Wilksworth.
Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time. There is usually no problem at Swanage Coastal Park or Merley Court Holiday Park.
*Please note that there is no Wi-Fi access from the summer camping pitches at Oakdene Forest Park. Complimentary Wi-Fi can still be accessed from the park's main facility buildings.
Towels are provided in our hot tub accommodation, all our houses and Select+ lodges, however we recommend bringing a spare as you never know when it may come in handy (trips to the beach or having a separate towel for use in the hot tub is ideal!) We supply one hand towel and one bath towel per person. Please bring your own tea towels.
We therefore do not provide towels or tea towels in our Select lodges or our range of caravan accommodation (with the exception of our Sublime Hot Tub Caravans) and therefore advise that you bring your own.
We also recommend bringing your own toiletries including soap, shower gel, shampoo and other bathroom necessities.
All 2021 holidays booked with us are covered by our Booking Guarantee.
If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.
If your home region is locked down further by the Government or Government restrictions prevent you from arriving for your holiday, you can move your booking to an equivalent date free of charge† or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.
If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†
You also have the option to redeem your credit at a later date against any future holiday if you're not yet sure when you would want to visit us.
†Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for full details and alternative dates available. Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs. Please refer here for your rights to cancel and receive a refund under any other circumstances.
Irons are provided in all lodge and house accommodation. You can hire irons from reception, a £10 deposit is required and then it is a £3.10 per day charge.
There are no hair dryers in any of the caravans or lodges.
Each bathroom & shower room has a hairdryer in Wisteria House and Lavender House.
As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.
Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
Yes, we provide the bed linen in all units and the beds are made up for your arrival.
Please note we do not provide bedding or mattresses for cots.
Yes, have a specifically adapted three-bedroom Select Lodge at Shorefield Country Park, as well as wheelchair accessible Serene Caravans at both Oakdene and Shorefield Country Park. To find out more please see our accessible accommodation page and access statement.
Some of our other units are suitable for those with limited mobility. Whilst not specifically adapted for wheelchair users, our treehouses are accessed via a sloping timber walkway and have one downstairs bedroom (the other two bedrooms in Silvertree and Coppertree are located upstairs), making them suitable for those with reduced mobility. As our treehouses have not been specifically designed to cater for wheelchair users, they may not be suitable for those looking for fully-accessible accommodation.
If you require accommodation with level access or near to the facilities, please state this at the time of booking and we will do our best to help find your something to suit your requirements. If you have any questions regarding accessibility, feel free to give our Reservations Team a call on 01590 648333 who be happy to assist.
Yes we can provide cots, high chairs and bed guards, all of which are available to hire as part of your holiday. Simply add these to your holiday from the extras page when booking online (available when an infant has been added to the booking/holiday search) and they will be ready and waiting for you in your accommodation on arrival.
If you have already booked your holiday with us and would like to amend your booking to add any of these extras, please call our Reservations Team on 01590 648 333 and we would be more than happy to help.
Please be aware we do not provide bedding or mattresses for cots. Please therefore bring your own bedding and cot mattress when hiring these as part of your booking.
The main double bedroom in the majority of modern holiday home caravans is often too small to also accommodate a Travel Cot unless it is a very small cot. Travel Cots can fit in the other bedrooms where we maybe able to remove a single bed when we are aware in advance of your requirement.
If you have any concerns about the use of cots, and your infants sleeping arrangements it is best to call the reservations team who can discuss your specific requirements and see what accommodation would be the most suitable.
The locations of our parks make them the ideal choice for a holiday outside of the main summer holiday months. The area is beautiful at all times of year with many local tourist attractions staying open for a large part of the year and at Shorefield Country Park and Oakdene Forest Park leisure facilities remain open throughout the year.
Entertainment at Shorefield Country Park and Oakdene Forest Park will be less frequent outside of peak holiday periods, but there is regular entertainment all year round.
Some facilities such as the outdoor pools are only open in the warmer summer months.
In line with our green policy to reduce unnecessary use of paper, plastic and other materials, we no longer print a brochure. All of the information and pricing is on the website, but to answer any specific questions please phone our reservations team on 01590 648333
Yes, all our parks are pet friendly and welcome well behaved pets in designated pet-friendly accommodation. Just add your pet(s) to your booking when you search. We do request that dogs are kept on a lead at all times whilst on the park.
Due to the current situation surrounding Coronavirus, we are temporarily no longer issuing leisure/entertainment passes, however you will still need to provide proof that you are staying in a caravan or lodge on site in order to gain access to the leisure facilities. This can be in the form of a booking confirmation or email from the owner of the holiday home you are staying in, and should include the dates of your stay as well as the holiday home number. Simply present this to our teams when arriving for your session!
As a reminder, all swimming, or sessions for our outdoor courts need to be booked in advance. This can be done up to 48 hours ahead.
At any other times of year, entertainment passes for the facilities are mandatory for anyone staying in privately rented accommodation. Passes will need to be purchased at reception to grant you access to any of the facilities, including, pools, bars, restaurants and entertainment. Prices will vary depending on season, length of stay and the number of people. You can view our prices and download a form here.
There is usually room for one car next to your accommodation, however this is not guaranteed. There are additional car parks, usually near reception, where you can park any additional cars.
Yes they are photos of our own accommodation across each and every category available. Our photos are taken on the park in question.
Not all lodges have dishwashers, please call our reservations team to request a lodge with a dishwasher.
We have a total of four houses across our parks, three near or within Shorefield Country Park in Milford on Sea and one in Wimborne at Wilksworth Caravan Park. Take a look at our Houses and Cottages section to find out more about each one!
We have a full festive programme throughout December, with themed entertainment and pantomimes. Staying over the Christmas holidays is only for returning guests, who we ask to call to book.
Yes, we have a strict no smoking policy in all our accommodation.
Yes, you are more than welcome to have supermarket deliveries once you have checked in. Please ensure you are available and at your accommodation at the time of delivery to accept your order. You will also need to provide the delivery driver with your holiday home number and directions to your accommodation.
Whilst we would normally welcome guests who aren't staying on park to visit you during your stay with us, this will depend on the latest government guidance at the time of your holiday.
We kindly request that social distancing is adhered to, leaving at least 2 metres between you and anyone not from your household or support bubble, including when using any of our facilities or restaurants*.
All visitors will also need to check into the NHS Track and Trace app when visiting any of our parks.
*Some facilities may have limited numbers or remain closed dependent on government requirements.
You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.
Only our Sublime, Superior, Superior+ and Signature accommodation have hot tubs.
However, you can enjoy the communal hot tubs in our indoor pool areas at Oakdene and Shorefield.
Your very own hot tub is located on the outside decking of your caravan, lodge or treehouse. For our houses, the hot tubs are located either on the outdoor decking or within the private garden. For all our accommodation the hot tubs are easily reachable from the entrance to your holiday home and just a short walk to the door.
Our parks are located on the south coast of the UK, in the stunning counties of Hampshire and Dorset.
We have three locations in Hampshire, whether you're looking to own a Hampshire holiday home or are after somewhere to stay for a Hampshire holiday:
Six of our parks are located in Dorset, including a stunning range of ways to stay on a Dorset holiday and a range of Dorset Holiday homes to own:
Standard Pitches (Coastal Heights at Swanage) do not have any electric hook up.
Serviced Grass Pitches are on grass with electric hook-up (Available at Lytton Lawn Touring Park, Merley Court Holiday Park & Wilksworth Caravan Park)
Serviced Hard-Standing Pitches (available at Merley Court Holiday Park & Wilksworth Caravan Park) are on a hard-standing surface such as tarmac or gravel, making them ideal for motorhomes, campervans and touring caravans. They all have electric hook-up.
Premier Pitches (available at Lytton Lawn Touring Park) and Executive Pitches (available at Merley Court Holiday Park & Wilksworth Caravan Park) come with electric hook-up, plus water and drainage.
Yes, the pitch price allows for one vehicle so please allow for this when calculating the pitch size required. Additional vehicles are chargeable at £4 per night and will usually have to be kept in the car park. We regret that commercial vehicles are not allowed on our parks.
Use of BBQs are permitted at our touring & camping parks, as long as they are raised well off the ground on a fixed stand and all safety rules are observed.
We're sorry, but open fires or campfires are not allowed at any of our parks at any time.
We warmly welcome Rallies and offer specific discounts and special offers please call us on 01590 648333 to discuss your requirements.
Large single sex and young mixed groups will need to seek prior approval from Shorefield Holidays and we will usually ask for a returnable security deposit.
Complimentary Wi-Fi is available around the parks and inside your accommodation at Swanage Coastal Park, Oakdene Forest Park*, Shorefield Country Park, Merley Court Holiday Park and Forest Edge Holiday Park. Complimentary Wi-Fi is also available throughout the main facility buildings across these parks.
There is limited Wi-Fi at Lytton Lawn and Wilksworth.
Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time. There is usually no problem at Swanage Coastal Park or Merley Court Holiday Park.
*Please note that there is no Wi-Fi access from the summer camping pitches at Oakdene Forest Park. Complimentary Wi-Fi can still be accessed from the park's main facility buildings.
All 2021 holidays booked with us are covered by our Booking Guarantee.
If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.
If your home region is locked down further by the Government or Government restrictions prevent you from arriving for your holiday, you can move your booking to an equivalent date free of charge† or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.
If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†
You also have the option to redeem your credit at a later date against any future holiday if you're not yet sure when you would want to visit us.
†Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for full details and alternative dates available. Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs. Please refer here for your rights to cancel and receive a refund under any other circumstances.
Check-in is from 12 NOON on the day of arrival, and check-out is at 11AM on the day of departure.
Our shared shower and toilet blocks at our campsites will be reopening in line with government guidelines. We do however advise that you make use of your own 'on board' facilities in your motorhome or tourer as much as possible where available.
The locations of our parks make them the ideal choice for a holiday outside of the main summer holiday months. The area is beautiful at all times of year with many local tourist attractions staying open for a large part of the year and at Shorefield Country Park and Oakdene Forest Park leisure facilities remain open throughout the year.
Entertainment at Shorefield Country Park and Oakdene Forest Park will be less frequent outside of peak holiday periods, but there is regular entertainment all year round.
Some facilities such as the outdoor pools are only open in the warmer summer months.
At Shorefield Holidays we have a simplified pricing structure for touring and camping. Pitch price includes up to six people; one car; one tent, caravan or motorhome with awning and all the leisure and entertainment facilities at any of our parks. There are additional charges for pets, extra cars, pup tents and gazebos. We do not charge extra for the unlimited hot water in the showers.
Please note that we do not allow more than one tent or tourer on each pitch. You will need to book one pitch for each tent, caravan or motorhome.
An electric hook-up allows access to electricity on a serviced pitch. It is a specialist unit available from most reputable camping and caravan outlets for around £50 – £70 and is not a standard domestic extension lead. The voltage at our parks is generally 16 amp on hardstanding pitches and 10 amp on grass.
In line with our green policy to reduce unnecessary use of paper, plastic and other materials, we no longer print a brochure. All of the information and pricing is on the website, but to answer any specific questions please phone our reservations team on 01590 648333
Yes, we offer caravan storage at Merley Court Holiday Park. This service is ideal for anyone who is a frequent visitor to our parks or just for someone who needs a half way point to save towing for long journeys. We offer our storage service at Merley 365 days a year, allowing you to access your caravan whenever you need it.
To contact us about caravan & motorhome storage at Merley Court please call the main park reception on 01202 881484 and the team will be delighted to help.
Lytton Lawn, near Lymington, offers a range of seasonal pitches with variable lengths of usage, from 3 months on electric hook up pitches. The park is close to the New Forest and the coast at Milford on Sea so this is an ideal base for a seasonal pitch.
To contact us about our seasonal pitches at Lytton Lawn please call the main park reception on 01590 643339 and the team will be delighted to help.
Yes, all our parks are pet friendly and welcome well behaved pets in designated pet-friendly accommodation. Just add your pet(s) to your booking when you search. We do request that dogs are kept on a lead at all times whilst on the park.
They are either 6,7,or 8 metres, this will vary by park and pitch size. Please choose a pitch size that is suitable for your needs taking into account both the size of your tourer / tent, and your car. By choosing a pitch size, only pitches of that size will show. If you have any concerns please call the team on 01590 648333, and they can identify a suitable pitch for you.
Whilst we would normally welcome guests who aren't staying on park to visit you during your stay with us, this will depend on the latest government guidance at the time of your holiday.
We kindly request that social distancing is adhered to, leaving at least 2 metres between you and anyone not from your household or support bubble, including when using any of our facilities or restaurants*.
All visitors will also need to check into the NHS Track and Trace app when visiting any of our parks.
*Some facilities may have limited numbers or remain closed dependent on government requirements.
Our parks are located on the south coast of the UK, in the stunning counties of Hampshire and Dorset.
We have three locations in Hampshire, whether you're looking to own a Hampshire holiday home or are after somewhere to stay for a Hampshire holiday:
Six of our parks are located in Dorset, including a stunning range of ways to stay on a Dorset holiday and a range of Dorset Holiday homes to own:
We do welcome groups at our parks and are taking future bookings for larger parties. For any specific requests please speak to a member of our Reservations Team.
Please note that the Government's current roadmap outlines that mixing of more than two households in the same accommodation will be possible from 21st June at the earliest.
As a guide, the government are advising that:
- One household or support bubble only for arrivals before the 17th May.
- No more than two households OR the rule of 6 for arrivals between the 17th May – 21st June (subject to review).
Large single sex and young mixed groups will need to seek prior approval from Shorefield Holidays and we will usually ask for a returnable security deposit.
Prices are for the holiday, for the full duration of your stay, but there is a limit (sleeps x) to how many people can stay in each type of accommodation. Please only take into account all people over the age of two when calculating accommodation berths.
If your holiday is more than 4 weeks away you only need to pay a deposit, which is clearly displayed in the bookings process.
All 2021 holidays booked with us are covered by our Booking Guarantee.
If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.
If your home region is locked down further by the Government or Government restrictions prevent you from arriving for your holiday, you can move your booking to an equivalent date free of charge† or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.
If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†
You also have the option to redeem your credit at a later date against any future holiday if you're not yet sure when you would want to visit us.
†Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for full details and alternative dates available. Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs. Please refer here for your rights to cancel and receive a refund under any other circumstances.
We do have promotions and offers on throughout the year, but these are always shown on our special offers page to help you find the best deal. You will always receive a great price when booking directly with Shorefield Holidays.
As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.
Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
Yes we can provide cots, high chairs and bed guards, all of which are available to hire as part of your holiday. Simply add these to your holiday from the extras page when booking online (available when an infant has been added to the booking/holiday search) and they will be ready and waiting for you in your accommodation on arrival.
If you have already booked your holiday with us and would like to amend your booking to add any of these extras, please call our Reservations Team on 01590 648 333 and we would be more than happy to help.
Please be aware we do not provide bedding or mattresses for cots. Please therefore bring your own bedding and cot mattress when hiring these as part of your booking.
At Shorefield Holidays we have a simplified pricing structure for touring and camping. Pitch price includes up to six people; one car; one tent, caravan or motorhome with awning and all the leisure and entertainment facilities at any of our parks. There are additional charges for pets, extra cars, pup tents and gazebos. We do not charge extra for the unlimited hot water in the showers.
Please note that we do not allow more than one tent or tourer on each pitch. You will need to book one pitch for each tent, caravan or motorhome.
The Government's current roadmap advises the following for mixing households in the same accommodation:
- No more than two households OR the rule of 6 for arrivals between the 17th May – 21st June 2021 (subject to review).
For bookings with an arrival between the 17th May and 21st June: If your booking has more than two households OR more than 6 people (rule of 6) from multiple households sharing the same accommodation, please contact our Reservations Team nearer the time of your arrival.
Due to the increased demand at present, it may take a little longer than usual for our teams to respond to your requests or calls. We kindly ask that you bear with us whilst we work through affected bookings and appreciate your patience whilst we get back to you.
As a reminder, all 2021 holidays are covered by our Booking Guarantee.
Please visit our terms and conditions page for detailed information on cancellation fees.
Please see our special offers page for our up to date offers and any applicable discount codes
You can pay any remaining balance on your holiday at any time via our Guest Portal. To log in, you will simply need your Reservation Number or email, the Surname the holiday was booked under, as well as your arrival date.
If you would prefer to make a payment over the phone, you can give our Reservations Team a call on 01590 648 333. Please note that due to the high number of calls we are currently experiencing, we ask that you bear with us and appreciate your patience.
You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.
If you have booked your holiday through Hoseasons, rather than directly with us, your booking in our Guest Portal may still show an outstanding balance when you check out.
Rest assured, this is nothing to worry about! Your payments and outstanding balance will have been settled before your arrival, however due to the way payments for Hoseasons bookings work an outstanding amount can still show.
If you are struggling to check-out as a result, please feel free to inform us of your departure via our Guest Live Chat feature instead.
Last updated 15th June 2021: We are delighted have safely reopened many of our fantastic facilities, all with new social distancing measures in place. What we will be able to offer will depend on the date of your arrival, as well as the latest announcements as a result of the government's reviews.
Currently, the following facilities have now safely reopened across our parks:
We regret that we are not yet able to reopen our dancefloors or saunas and steam rooms until further notice. Unfortunately the Retreat Bar and Gym at Merley Court also remain closed until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways'.
Rest assured we are working hard to ensure we can offer you as much of the Shorefield Holidays Experience as possible on your staycation.
We will keep you updated if the Government make any announcements that indicate whether we will be permitted to re-open our facilities and any changes that may take place.
Complimentary Wi-Fi is available around the parks and inside your accommodation at Swanage Coastal Park, Oakdene Forest Park*, Shorefield Country Park, Merley Court Holiday Park and Forest Edge Holiday Park. Complimentary Wi-Fi is also available throughout the main facility buildings across these parks.
There is limited Wi-Fi at Lytton Lawn and Wilksworth.
Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time. There is usually no problem at Swanage Coastal Park or Merley Court Holiday Park.
*Please note that there is no Wi-Fi access from the summer camping pitches at Oakdene Forest Park. Complimentary Wi-Fi can still be accessed from the park's main facility buildings.
You can book a session to use our swimming pools online up to 48 hours in advance.
Sessions will be 45 minutes long and we request that you come ‘swim-ready’. There will also be no lockers in use so please ensure you bring a bag to safely keep all of your belongings in.
To ensure you can safely keep your distance in our pools we will be operating with reduced occupancy. We therefore kindly ask you to respect others and book no more than two sessions per day. If you no longer require your swimming session please ensure you cancel your slot to make your space available to other guests. We currently have extremely limited slots available in our pools and sessions are booking up fast, doing so will enable others to enjoy these facilities when you are no longer able to or simply change your mind.
You can also book your slot from our handy app, so you can book at any time on park or whilst on the go. Our app can be downloaded from the App Store or Google Play.
You will also receive information including all the links to our booking systems for our facilities in your pre-arrival email, shortly before you are due to arrive.
In the interest of fairness we do not release sessions more than 48 hours in advance.
Shorefield Country Park and Oakdene Forest Park have cash points in the Reception area.
The outdoor pools across all our parks* will be open from Saturday May 29th until Sunday 5th September 2021.
All pools will be running 45 minute sessions which will need to be pre-booked online no more than 48 hours in advance.
The opening of all our outdoor pools is weather dependent and subject to government guidance.
We have outdoor swimming pools at Shorefield Country Park, Oakdene Forest Park, Wilksworth Caravan Park* and Merley Court. To check specific opening times for a particular park, please give the park's reception a call.
*Please note that due to essential maintenance, we regret the outdoor pool at Wilksworth Caravan Park will be closed between 7th and 11th June 2021.
Following latest advice, face coverings must be worn AT ALL TIMES when entering or walking through any of our facilities. You may remove your face mask once seated at your table within our bars and restaurants, however you must replace your face mask when leaving your table at any time. We also request that all guests wear a face covering when visiting our swimming pool facilities and only remove this when entering the pool area.
Children under 11 years of age and those with health conditions or other physical or mental illness, impairment or disability are exempt from wearing face coverings as stated by the Government.
We are also ensuring that all team members across our parks wear a face covering at all times in public areas for your safety and peace of mind. This includes within our restaurants and bars, receptions, shops and walking between any of these areas indoors. Exceptions apply for our lifeguard teams in the pool areas.
As a handy guide, we are therefore asking gusts to wear face coverings in the following areas at our parks:
The locations of our parks make them the ideal choice for a holiday outside of the main summer holiday months. The area is beautiful at all times of year with many local tourist attractions staying open for a large part of the year and at Shorefield Country Park and Oakdene Forest Park leisure facilities remain open throughout the year.
Entertainment at Shorefield Country Park and Oakdene Forest Park will be less frequent outside of peak holiday periods, but there is regular entertainment all year round.
Some facilities such as the outdoor pools are only open in the warmer summer months.
Your safety and that of our team is of utmost importance, however we still want you to feel relaxed on your visit to the spa.
Clients visiting the spa will be required to wear a face mask for the duration of your visit. Please bring your own as these will not be supplied.
Our spa team will wear PPE throughout your treatment. We also now have a hand sanitising station at the entrance to the Spa and we kindly request you use this before entering.
Appointments will be staggered to ensure a limited number of people in the spa at any one time. Extra time will be allocated between treatments and after each client to ensure a thoroughly clean and sterile treatment rooms, as well as equipment.
We regret that for your well-being, the Relaxation Room and changing rooms will be closed until further notice.
The spa will temporarily no longer be offering drinks during your visit, however you are more than welcome to bring your own bottle of water with you.
Appointments will need to be pre-booked over the phone 01590 648 339 or via email reflections@shorefield.co.uk. Please arrive to your appointment on time and alone.
We will be carrying out a COVID-19 questionnaire at time of booking and on the day of your treatment - if you or a member of your household are showing any symptoms of COVID-19, please call us and we will be more than happy to rearrange your appointment.
No we don't rent bikes, however please feel free to ask at reception and our team will be more than happy to advise the best places to do so locally.
Due to the current situation surrounding Coronavirus, we are temporarily no longer issuing leisure/entertainment passes, however you will still need to provide proof that you are staying in a caravan or lodge on site in order to gain access to the leisure facilities. This can be in the form of a booking confirmation or email from the owner of the holiday home you are staying in, and should include the dates of your stay as well as the holiday home number. Simply present this to our teams when arriving for your session!
As a reminder, all swimming, or sessions for our outdoor courts need to be booked in advance. This can be done up to 48 hours ahead.
At any other times of year, entertainment passes for the facilities are mandatory for anyone staying in privately rented accommodation. Passes will need to be purchased at reception to grant you access to any of the facilities, including, pools, bars, restaurants and entertainment. Prices will vary depending on season, length of stay and the number of people. You can view our prices and download a form here.
Both Shorefield Country Park (Milford on Sea) and Oakdene Forest Park (St Leonards, Dorset) have wheelchair access to the swimming pool.
When entering the indoor swimming pool at Shorefield Country Park there is a beached area which gradually slopes to the deeper end of the pool.
To enter the indoor swimming pool at Oakdene Forest Park there is a beached area to the shallow pool section, then steps with a handrail.
Well behaved dogs are welcome in 'The Milford Room' in the main complex at Shorefield Country Park, as well as in 'The Atrium' at Oakdene Forest Park. Here, you can enjoy a refreshing drink or a bite to eat in the company of your canine companion. Dogs are also welcome in 'The Atrium at Merley Court Holiday Park. We do ask that dogs are kept on a lead at all times whilst on park and that pet owners are responsible for their dogs at all times.
Woof's Workshop is full of daytime activities for the younger ones, including our fantastic Slime School, Sand Art and Pottery Painting. You can book any of these in advance via our app or online from here, as well as our ever-popular character breakfast!
Please note that masks are required for all our indoor entertainment and tables in our Showbars are socially distanced, seating a maximum of 6 per table. Don't forget to check in using the NHS contact tracing app when visiting any of our facilities!
The terrain at our holiday parks can vary by location and whilst some areas of our parks may have inclines, most of our parks are relatively flat parkland with well-maintained roads and paths throughout. We also have level-access facilities at both Oakdene Forest Park and Shorefield Country Park.
Some parks also feature lakes or ponds, therefore please ensure you are aware of these in advance.
Please note that due to the hillside location of Swanage Coastal Park, we do not recommend this location for guests with mobility issues or walking difficulties.
For more details or if you have any questions about the holiday park you are looking to book, please call our Reservations Team on 01590 648 333 or take a look at our Access Statement.
All our hot tubs are emptied, cleaned and refilled with every departure/new arrival. We do endeavour to make sure these are up to temperature when you arrive, however this is not always a guarantee, especially in colder months as this will naturally take longer.
Only our Sublime, Superior, Superior+ and Signature accommodation have hot tubs.
However, you can enjoy the communal hot tubs in our indoor pool areas at Oakdene and Shorefield.
Your very own hot tub is located on the outside decking of your caravan, lodge or treehouse. For our houses, the hot tubs are located either on the outdoor decking or within the private garden. For all our accommodation the hot tubs are easily reachable from the entrance to your holiday home and just a short walk to the door.
You can spend as long as you like in the hot tub, but we recommend that you stay no longer than 15 minutes a time. We recommend that children over 8 stay in for a maximum of 10 minutes.
Remember, you can always get back in your hot tub again later after you’ve cooled off!
Check-in is from 4pm on the day of your arrival across all our accommodation. Please note that due to the enhanced cleaning procedures, we cannot always guarantee that your accommodation will be ready at 4pm. We therefore advise that check-in may be any time between 4pm and 4.30pm.
Check-out is by 10am on the day of departure. Note: Sunday departures for two night breaks are by 7pm.
In order to maintain social distancing, we kindly ask that you DO NOT arrive any earlier than the assigned check-in time of 4pm.
Check-in is from 12 NOON on the day of arrival, and check-out is at 11AM on the day of departure.
As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.
Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
If you have booked your holiday through Hoseasons, rather than directly with us, your booking in our Guest Portal may still show an outstanding balance when you check out.
Rest assured, this is nothing to worry about! Your payments and outstanding balance will have been settled before your arrival, however due to the way payments for Hoseasons bookings work an outstanding amount can still show.
If you are struggling to check-out as a result, please feel free to inform us of your departure via our Guest Live Chat feature instead.
We do welcome groups at our parks and are taking future bookings for larger parties. For any specific requests please speak to a member of our Reservations Team.
Please note that the Government's current roadmap outlines that mixing of more than two households in the same accommodation will be possible from 21st June at the earliest.
As a guide, the government are advising that:
- One household or support bubble only for arrivals before the 17th May.
- No more than two households OR the rule of 6 for arrivals between the 17th May – 21st June (subject to review).
Large single sex and young mixed groups will need to seek prior approval from Shorefield Holidays and we will usually ask for a returnable security deposit.
We have a total of four houses across our parks, three near or within Shorefield Country Park in Milford on Sea and one in Wimborne at Wilksworth Caravan Park. Take a look at our Houses and Cottages section to find out more about each one!
We have a full festive programme throughout December, with themed entertainment and pantomimes. Staying over the Christmas holidays is only for returning guests, who we ask to call to book.
Most of our holiday parks are open for 11 months of the year, however this can vary depending on the park. All of our parks are closed from early January until early February. Specific opening dates for each of our parks are:
All our parks have holiday park licences, therefore they cannot be used to live on (Residential), but you can mainly come and go as and when you like during the 10 - 11 months (depending on the park) we are open. Our parks are subject to a 56 day maximum length of stay, with at least 7 days where you will need to be off park prior to returning. Typically, our parks are closed early January to early February.
Yes, subletting your holiday home when you’re not using it can be a great way to earn extra income to offset your running costs. You can do this yourself if you wish. As a leading holiday operator, we invest in extensive national and online marketing campaigns. This ensures that we attract thousands of holidaymakers each year, many of whom will be looking to let out a property like yours. Our fully managed letting service will allow you to remain in control at all times.
Find out more about subletting your holiday home here.
Please Note: Subletting of your holiday home is not permitted at Wilksworth Caravan Park
We find that more and more purchasers now are not just only thinking of how the holiday park could work for them but also for their children, grandkids and friends. You will receive Ownership passes that can be allocated to these so they can either come and visit you when you are at your holiday home or use it when you are busy and cannot make it down.
Yes; when it comes to brand new holiday homes, a warranty is always included. There is some variation between manufacturers, but you can expect to receive between 1 and 5 years warranty
Absolutely, please visit our enquiry page or call 0800 214080
No, we don't offer residential accommodation as we are licenced as a holiday park and therefore must adhere to the conditions of our licences.
Sure thing! You can either fill out this form or call our office on 0800 214080 to arrange a visit. We are currently only accepting visits by appointment only, in order to manage numbers and help us keep you safe whilst social distancing. We kindly ask that as per Government guidelines you ensure that face coverings are worn whilst in our ownership offices and on your park tour. You can find out more details on all our ownership locations and available holiday homes on our About Ownership page.
To ensure that customers are purchasing these for Holiday use only, we ask for the following from each customer: One proof of name i.e. Driving licence or Passport & Two proof of address i.e. Utility bill, bank statement or current year council tax bill (dated within 3 months). We will also ask for these yearly.
We offer pre-owned caravans at all our parks, please fill out our contact form, or give us a call to speak to a member of our ownership team.
To help narrow down your choice please visit our holiday home ownership locations page, where you can see what each park has to offer, or get in touch using our quick enquiry form.
Some of our parks are walking distance from the sea, some are a short drive! Please visit our ownership locations page for further details or give our ownership team a call.
At any point you can upgrade your holiday home, or sell it if you no longer wish to be an owner. We can assist you with the sale, or viewings you may have, or even offer to buy it from you.
Well behaved dogs are welcome in 'The Milford Room' in the main complex at Shorefield Country Park, as well as in 'The Atrium' at Oakdene Forest Park. Here, you can enjoy a refreshing drink or a bite to eat in the company of your canine companion. Dogs are also welcome in 'The Atrium at Merley Court Holiday Park. We do ask that dogs are kept on a lead at all times whilst on park and that pet owners are responsible for their dogs at all times.
Most of our holiday parks are open for 11 months of the year, however this can vary depending on the park. All of our parks are closed from early January until early February. Specific opening dates for each of our parks are:
No, our Reserve Now Stay Later service for holiday home ownership is a risk-free option that allows you to reserve your preferred holiday home or plot with a 100% refundable deposit, or you can change to an alternative holiday home of your choice or any of our other locations.
Your chosen holiday home or preferred plot will be reserved for you until restrictions are eased you are able to come visit us in person, whenever that may be. This gives you reassurance that your first choice of holiday home or plot will be waiting for you once we are permitted to reopen and won't get snapped up by anyone else.
Last updated 15th June 2021: We are delighted have safely reopened many of our fantastic facilities, all with new social distancing measures in place. What we will be able to offer will depend on the date of your arrival, as well as the latest announcements as a result of the government's reviews.
Currently, the following facilities have now safely reopened across our parks:
We regret that we are not yet able to reopen our dancefloors or saunas and steam rooms until further notice. Unfortunately the Retreat Bar and Gym at Merley Court also remain closed until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways'.
Rest assured we are working hard to ensure we can offer you as much of the Shorefield Holidays Experience as possible on your staycation.
We will keep you updated if the Government make any announcements that indicate whether we will be permitted to re-open our facilities and any changes that may take place.
We have our dedicated Owners Information Portal, exclusively for you as a holiday home owner. Here you can keep up to date with the changes across all our parks in relation to COVID-19 and find lots of useful information. We'll also be updating this page with all the latest announcements from our Ambassador Facebook group within the 'Ownership Blog' section, meaning you can stay updated even if you don't have a Facebook account!
Here, you can also use the dedicated owners Live Chat on the page to speak directly to one of our team should you have any questions or require advice. We hope this feature will let you reach us more efficiently and help you get the answers you're looking for as soon as possible!
Following latest advice, face coverings must be worn AT ALL TIMES when entering or walking through any of our facilities. You may remove your face mask once seated at your table within our bars and restaurants, however you must replace your face mask when leaving your table at any time. We also request that all guests wear a face covering when visiting our swimming pool facilities and only remove this when entering the pool area.
Children under 11 years of age and those with health conditions or other physical or mental illness, impairment or disability are exempt from wearing face coverings as stated by the Government.
We are also ensuring that all team members across our parks wear a face covering at all times in public areas for your safety and peace of mind. This includes within our restaurants and bars, receptions, shops and walking between any of these areas indoors. Exceptions apply for our lifeguard teams in the pool areas.
As a handy guide, we are therefore asking gusts to wear face coverings in the following areas at our parks:
If you see another plot on park that you, and thinking about possibly upgrading, please speak to your on park holiday home ownership team who can give you details on how upgrading your holiday home can also give you options on relocating plot.
We know how important our holiday home owners are and understand that many of you have had concerns as a result of not being able to make use of your holiday home whilst the parks are closed. We have sent further details on what we will be offering as a result of the National lockdowns to you via email. For any questions or more details in relation to these, please contact our Customer Experience Team on 01590 648 369 or emailing customer.experience@shorefield.co.uk
We appreciate your patience and support during these unsettling times and hope to welcome you back to your happy place as soon as we can.
We have many of our Ambassadors enquire about moving holiday parks within our group for various reasons, please contact your on-park ownership team to help.
You have various options to you, the best option to get the most back will be to sell your holiday home privately, this may take longer but will get you back the highest value for your holiday home as customers like yourself are buying not only the holiday home but also the lifestyle you brought into, we do have first refusal on the sale price to match your figure after the transfer fee, so please bear this in mind. the 2nd option is to look at selling your holiday home offsite, there are many traders out there that you can arrange to visit your holiday home and quote you a price, you then need to let the park know who can arrange to send you out a ‘Owner removal form’ and give you an idea of disconnection costs, which can vary depending on if you have a veranda. Lastly, we could look to offer you a buy-in price, which will not involve any disconnection costs or commission, we will just arrange with the accounts team to raise any final bills that are due.
Most of our holiday parks are open for 11 months of the year, however this can vary depending on the park. All of our parks are closed from early January until early February. Specific opening dates for each of our parks are:
The Government's current roadmap advises the following for mixing households in the same accommodation or holiday home:
- No more than two households OR the rule of 6 for arrivals between the 17th May – 21st June 2021 (subject to review).
The limits on the number of households per self-contained accommodation applies to you as owners as well as when subletting your holiday home to guests. It is your responsibility to ensure your guests/private lettings are adhering to government guidance. We therefore ask that you ensure your guests do not share with more households than set out in the guidance set out by the government, dependent on the date of their stay and that you contacting any affected private bookings.
Updated 17.05.2021, following the government's easing of restrictions