Holiday Reservations
01590 648333

9am to 5pm
Ownership Team
0800 21 40 80

9am to 6pm

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Top Questions

Lost Property - What happens if I leave something behind?

Shorefield Holidays Limited is committed to ensuring the comfort and safety of all guests visiting our holiday park facilities. As part of this commitment, we have established the following Lost Property Policy to efficiently manage lost items and facilitate their return to their rightful owners.

  1. Reporting Lost Property: Customers who have misplaced or lost personal belongings during their stay at any of our holiday parks are encouraged to report the loss ASAP. Lost property can be reported at the main reception area or by contacting Reception Via phone or email.
  2. Documentation: To assist in the recovery process, customers reporting lost property will be required to provide relevant information, including:
    - Description of the lost item(s)
    - Location of where the property has been left.
    - Date & Time of loss.
    - Contact details. (Including Address if posting)
  3. Search and Retrieval: Upon receiving a report of lost property, the team will conduct a thorough search of the reported area and relevant facilities. If the lost item(s) are found, every effort will be made to contact the owner using the provided contact details.
  4. Storage of Lost Property: Found items will be securely stored at the Park (dependant on the park the item(s) were left at) for a period of 30 days from the date of retrieval. During this time, owners can claim their lost property by providing satisfactory identification and proof of ownership.
  5. Labelling of Lost property: Lost property will be labelled with owner’s Full name; the date & time the item(s) were found, and owners estimated collection date.
  6. Lost property Form: A Lost property Form will be filled out by a member of the reception team and attached to the Customers booking number for reference.
  7. Return of Lost property: Property can be posted at the Customer request; A pre-paid envelope / Shipping label will be required.
  8. Disposal of Unclaimed Items: Unclaimed lost property will be disposed of responsibly after the 30-day holding period has elapsed unless an owner requests for the property to be held for an extended period, the request will need to be sent in writing to the receptions email address.
  9. Liability: Shorefield Holidays Limited cannot accept liability for lost or misplaced items. While every reasonable effort will be made to locate and return lost property to its rightful owner, customers are advised to take necessary precautions to safeguard their personal belongings during their stay.
  10. Exclusions: This Lost Property Policy does not apply to items prohibited within our holiday park facilities, including illegal substances, weapons, and other dangerous items. Such items will be handled in accordance with relevant laws and regulations.
  11. Amendments: Shorefield Holidays Limited reserves the right to amend this Lost Property Policy at any time without prior notice. Any changes will be communicated to customers through prominent signage at reception areas and on our official website.

By choosing to stay at Shorefield Holidays Limited, customers agree to adhere to the terms outlined in this Lost Property Policy. We appreciate your cooperation in helping us maintain a safe and enjoyable environment for all visitors.

For further inquiries or assistance regarding lost property, please contact our Reception Team.

Any concerns reclaiming lost property, please contact the customer experience Team: customer.experience@shorefield.co.uk

If we arrived early would we be able to use the facilities before we check-in?

Yes, you're welcome to use the facilities on the day of your arrival before checking into your accommodation.

Do you provide towels?

Towels are provided in our hot tub accommodation, all our houses, treehouses and Select+ lodges, however we recommend bringing a spare as you never know when it may come in handy (trips to the beach or having a separate towel for use in the hot tub is ideal!) We supply one hand towel and one bath towel per person.

We do not provide towels in our range of caravan accommodation (with the exception of our Sublime Hot Tub Caravans) and therefore advise that you bring your own.

You can hire towels for your holiday and can even add these to your booking, should your accommodation not come with them as standard! A set of towels is charged at £6.50 per set and includes one hand towel and one bath towel. Simply add these to your booking when reviewing your accommodation online and they'll be ready and waiting for you when you arrive. If you would like to hire towels on arrival at reception a set is charged at £10.

We do also recommend bringing your own toiletries including soap, shower gel, shampoo and other bathroom necessities.

Will the hot tub be warm when we arrive?

All our hot tubs are emptied, cleaned and refilled with every departure/new arrival. We do endeavour to make sure these are up to temperature when you arrive, however this is not always a guarantee, especially in colder months as this will naturally take longer.

Please note: Our shepherd huts do not have hot tubs.

How far is Shorefield from Paultons Park?

Our Shorefield Country Park site is only a 40 minute drive from Paultons Park. Offering luxury lodge accommodation for your family alongside fun facilities such as an indoor swimming pool with and nightly entertainment. Perfect for a fun-filled family weekend visiting Paultons Park!

Are your holiday parks pet friendly?

Yes, all our parks are pet friendly and welcome well behaved pets in designated pet-friendly accommodation. Just add your pet(s) to your booking when you search. We do request that dogs are kept on a lead at all times whilst on the park. If you specifically require pet free accommodation it is best to call our Reservations Team directly on 01590 648333.

Is my holiday protected if I can't make it?

Do you offer holiday insurance if I need to cancel?

Should you need to cancel due to any unforeseen illness or injury, require medical or emergency assistance while on holiday or suffer travel disruption, you are bound by our standard holiday terms and conditions. For peace of mind, we would recommend purchasing holiday insurance through a third party provider.

Is there Wi-Fi? What is the phone reception like?

Complimentary Wi-Fi is available around the parks and inside your accommodation at Swanage Coastal Park, Oakdene Forest Park*, Shorefield Country Park (including Downton Holiday Park), Merley Court Holiday Park and Forest Edge Holiday Park. Complimentary Wi-Fi is also available throughout the main facility buildings across these parks.

Please be aware that the Wi-Fi service is suitable for light browsing and checking emails, but during peak times may be limited. Streaming/gaming/video conferencing is not guaranteed.

Unfortunately, mobile phone reception and network is dependent on your mobile phone provider and therefore is out of our control. Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time. There is usually no problem at Swanage Coastal Park or Merley Court Holiday Park.

Do you have Electric Vehicle charging at your parks?

Yes, we have public Electric Vehicle charging points at all of our self-catering holiday parks.

Simply download the Pod-Point® App, sign up, plug in, pay via your phone and enjoy all our parks have to offer while your car charges. Tariffs are available to view in the app.

Can you do Paultons Park in a Day?

Paultons Park has over 70 rides and attractions plus it’s exciting Peppa Pig World. To enjoy the whole park you’re recommended to have two days to see the whole park. Make it a long weekend or short break by choosing to stay at Shorefield. You’ll get to enjoy all our facilities such as swimming pools, games areas, bar and nightly entertainment as well as having a place to rest after a fun day at the park!

Do I need to stay in a hotel near Paultons Park?

There are a few hotels in the area, but why choose a single room when you can choose a luxury lodge with a hot tub or a spacious self-catering caravan. With swimming pools, activities, kids clubs, bars, restaurants and nightly entertainment as part of the price? Make it a break to remember with Shorefield Holidays.

When does the outdoor swimming pool open?

The outdoor pools across all our parks open from Saturday 25th May 2024 and their opening is subject to park specific opening times and is weather dependent.

We have outdoor swimming pools at Shorefield Country Park, Oakdene Forest Park and Wilksworth Caravan Park. To check specific opening times for a particular park, please give the park's reception a call.

At Shorefield Country Park, we allow entry to 15 people every 15 minutes for a 1 hour swim session. The last hour swim session is 4:45 – 5:45, with last entry at 5:00pm for a 45 minute session.

Please make sure that you have park passes or individual QR codes ready to be shown on entry.

Where is Peppa Pig World?

Peppa Pig World is at Paultons Park Theme Park in Romsey, Hampshire. Just off Junction 2 of the M27. Only 25 minutes away from our Oakdene Forest Park accommodation.

Where is Paultons Park?

Paultons Park Theme Park is in Romsey, Hampshire. Just off Junction 2 of the M27. Only 40 minutes away from our Shorefield Country Park accommodation.

What if it rains at Peppa Pig World?

If you’ve chosen to stay with us you can look at choosing a sunnier day of your break to visit Peppa Pig World - then on the rainier day, you can enjoy our indoor pools, exciting activities, kids clubs and evening entertainment! The rain never stops the fun at Shorefield Holidays!

Where should I stay when going to Peppa Pig World?

There are many different hotels near Peppa Pig World, however, for a magical family experience, you can enjoy a luxury lodge or caravan break at one of our parks. Not only do you have a bed for the night, but you can enjoy our pools, activities and evening entertainment. Perfect for a fun-filled weekend away!

Is one day enough for Peppa Pig World?

One day is enough to enjoy all of Peppa Pig world - however, if you want to visit Paulton’s Park you will want to look at a second day for the main park. Make a weekend of your visit by staying overnight at one of our holiday parks - and enjoy a swim in our pools and nightly entertainment as well!

How far away from Peppa Pig World is Oakdene Forest Park?

Our Oakdene Forest Park is only 25 minutes drive from Peppa Pig World. Offering luxury caravan accommodation for your family alongside fun facilities such as an indoor swimming pool with flume, outdoor activities and nightly entertainment. Perfect for a fun-filled family weekend visiting Peppa Pig!

Can you stay at Paultons Park?

Paultons Park doesn’t have its own hotel or accommodation. However, you can enjoy an overnight stay at one of our Shorefield parks. Oakdene Forest Park is the closest, only 25 minutes away - but we have many other parks across The New Forest, Hampshire & Dorset to choose from.

Can we make an appointment to speak to an ownership advisor?

Absolutely, please visit our enquiry page or call 0800 214080

Can I have guests who aren’t staying on park visit for the day?

You are welcome to have day guests who aren't staying on park visit you during your stay with us. If your guests will be accessing any of our facilities though they will need to purchase guest passes, these are available for short breaks and 7 night stays.

Are electric scooters permitted on park?

As per our site rules, we regret that the use of powered scooters are not permitted anywhere on park.

Most of the roads throughout our holiday parks are public highways, therefore you are not legally allowed to ride electric or powered scooters on any of these. Anyone who does so is committing an offence and any guests seen doing so on park may be subject to a fine from local authorities.

We therefore kindly ask that you please leave your electric scooters at home when staying with us... Just think of all the space you'll save in your boot!

I booked my holiday through Hoseasons, who do I need to speak to?

You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.

Oakhaven Hospice Prize Draw

For every £1 donated when purchasing any short break or holiday directly with us, the booking lead will receive one entry into our fantastic prize draw to win a short break for up to 6 people in one of our Signature Hot Tub Lodges.

  • The Prize is for a Short Break (3 nights arriving on a Friday, or 4 nights arriving on a Monday) for up to six people, staying in a Signature Hot Tub Lodge at Shorefield Country Park, Oakdene Forest Park or Merley Court Holiday Park. Subject to availability and excluding School Holiday and Bank Holiday dates.
  • The Prize is for accommodation only and does not include food or transport costs. The Prize winner is therefore responsible for any additional arrangements such as these.
  • Closing date for entries as part of a donation when booking a holiday is at 11.59pm on Sunday 30 November 2025. Donations made after this time will be added and counted towards our draw the following year.
  • The winner will be announced via the Shorefield Holidays Facebook page on Monday 01 December 2025 and contacted directly via email. If no response is received within a reasonable timeframe, Shorefield Holidays reserves the right to select a new winner.
  • Prize must be taken by 27 November 2026.
  • By entering you give Shorefield Holidays consent to publish your name publicly.
  • The Competition is open to UK residents aged 18 and above. Employees of Shorefield Holidays are not eligible to participate.
  • No purchase is necessary, and no cash alternative will be given.
  • Entry into the competition will be deemed as acceptance of these terms and conditions.
  • All those who have already donated to be entered.
I have booked accommodation with EV charging, how do I access/use it?

If you have booked accommodation with a private electric charging point and wish to make use of it, you will need to register your details with us on our system, in order to be able to access/use the charger via the Pod Point App during your stay. Tariffs are available to view in the app.

Register your details with us prior to your stay by calling our reservations team on 01590 648331, alternatively, you can register on park at reception.

On the rare instance that we have to change the unit you have booked, we will always try to ensure that we move you to accommodation like for like that has an EV charging point as booked. However, occasionally this may not be possible, in which case you will be contacted and made aware of such changes. We do have other public Electric Vehicle charging points on the park.

Does any of your accommodation have Electric Vehicle charging?

Yes, a number of our accommodation offerings are fitted with private electric charging points so you can top up your car when you need to or do a full charge overnight.

You can check availability for our holiday accommodation fitted with a private EV charging point using the holiday search and selecting 'Accommodation with EV charging.' Alternatively you can speak to a member of our friendly Reservations team on 01590 648331 to check availbility and book accommodation with an EV charging point.

Accommodation

Lost Property - What happens if I leave something behind?

Shorefield Holidays Limited is committed to ensuring the comfort and safety of all guests visiting our holiday park facilities. As part of this commitment, we have established the following Lost Property Policy to efficiently manage lost items and facilitate their return to their rightful owners.

  1. Reporting Lost Property: Customers who have misplaced or lost personal belongings during their stay at any of our holiday parks are encouraged to report the loss ASAP. Lost property can be reported at the main reception area or by contacting Reception Via phone or email.
  2. Documentation: To assist in the recovery process, customers reporting lost property will be required to provide relevant information, including:
    - Description of the lost item(s)
    - Location of where the property has been left.
    - Date & Time of loss.
    - Contact details. (Including Address if posting)
  3. Search and Retrieval: Upon receiving a report of lost property, the team will conduct a thorough search of the reported area and relevant facilities. If the lost item(s) are found, every effort will be made to contact the owner using the provided contact details.
  4. Storage of Lost Property: Found items will be securely stored at the Park (dependant on the park the item(s) were left at) for a period of 30 days from the date of retrieval. During this time, owners can claim their lost property by providing satisfactory identification and proof of ownership.
  5. Labelling of Lost property: Lost property will be labelled with owner’s Full name; the date & time the item(s) were found, and owners estimated collection date.
  6. Lost property Form: A Lost property Form will be filled out by a member of the reception team and attached to the Customers booking number for reference.
  7. Return of Lost property: Property can be posted at the Customer request; A pre-paid envelope / Shipping label will be required.
  8. Disposal of Unclaimed Items: Unclaimed lost property will be disposed of responsibly after the 30-day holding period has elapsed unless an owner requests for the property to be held for an extended period, the request will need to be sent in writing to the receptions email address.
  9. Liability: Shorefield Holidays Limited cannot accept liability for lost or misplaced items. While every reasonable effort will be made to locate and return lost property to its rightful owner, customers are advised to take necessary precautions to safeguard their personal belongings during their stay.
  10. Exclusions: This Lost Property Policy does not apply to items prohibited within our holiday park facilities, including illegal substances, weapons, and other dangerous items. Such items will be handled in accordance with relevant laws and regulations.
  11. Amendments: Shorefield Holidays Limited reserves the right to amend this Lost Property Policy at any time without prior notice. Any changes will be communicated to customers through prominent signage at reception areas and on our official website.

By choosing to stay at Shorefield Holidays Limited, customers agree to adhere to the terms outlined in this Lost Property Policy. We appreciate your cooperation in helping us maintain a safe and enjoyable environment for all visitors.

For further inquiries or assistance regarding lost property, please contact our Reception Team.

Any concerns reclaiming lost property, please contact the customer experience Team: customer.experience@shorefield.co.uk

If we arrived early would we be able to use the facilities before we check-in?

Yes, you're welcome to use the facilities on the day of your arrival before checking into your accommodation.

What are your check-in and check-out times for self-catering accommodation?

Check-in will vary depending on the accommodation you have booked.

Check-out is by 10am on the day of departure. Note: Sunday departures for two night breaks are by 7pm.

You are welcome to arrive earlier and make use of any of the parks facilities, but please do not head to your accommodation until you have received your text confirming that it is all ready for you.

Do you provide towels?

Towels are provided in our hot tub accommodation, all our houses, treehouses and Select+ lodges, however we recommend bringing a spare as you never know when it may come in handy (trips to the beach or having a separate towel for use in the hot tub is ideal!) We supply one hand towel and one bath towel per person.

We do not provide towels in our range of caravan accommodation (with the exception of our Sublime Hot Tub Caravans) and therefore advise that you bring your own.

You can hire towels for your holiday and can even add these to your booking, should your accommodation not come with them as standard! A set of towels is charged at £6.50 per set and includes one hand towel and one bath towel. Simply add these to your booking when reviewing your accommodation online and they'll be ready and waiting for you when you arrive. If you would like to hire towels on arrival at reception a set is charged at £10.

We do also recommend bringing your own toiletries including soap, shower gel, shampoo and other bathroom necessities.

Will the hot tub be warm when we arrive?

All our hot tubs are emptied, cleaned and refilled with every departure/new arrival. We do endeavour to make sure these are up to temperature when you arrive, however this is not always a guarantee, especially in colder months as this will naturally take longer.

Please note: Our shepherd huts do not have hot tubs.

How far is Shorefield from Paultons Park?

Our Shorefield Country Park site is only a 40 minute drive from Paultons Park. Offering luxury lodge accommodation for your family alongside fun facilities such as an indoor swimming pool with and nightly entertainment. Perfect for a fun-filled family weekend visiting Paultons Park!

Are your holiday parks pet friendly?

Yes, all our parks are pet friendly and welcome well behaved pets in designated pet-friendly accommodation. Just add your pet(s) to your booking when you search. We do request that dogs are kept on a lead at all times whilst on the park. If you specifically require pet free accommodation it is best to call our Reservations Team directly on 01590 648333.

Is there Wi-Fi? What is the phone reception like?

Complimentary Wi-Fi is available around the parks and inside your accommodation at Swanage Coastal Park, Oakdene Forest Park*, Shorefield Country Park (including Downton Holiday Park), Merley Court Holiday Park and Forest Edge Holiday Park. Complimentary Wi-Fi is also available throughout the main facility buildings across these parks.

Please be aware that the Wi-Fi service is suitable for light browsing and checking emails, but during peak times may be limited. Streaming/gaming/video conferencing is not guaranteed.

Unfortunately, mobile phone reception and network is dependent on your mobile phone provider and therefore is out of our control. Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time. There is usually no problem at Swanage Coastal Park or Merley Court Holiday Park.

Do you have Electric Vehicle charging at your parks?

Yes, we have public Electric Vehicle charging points at all of our self-catering holiday parks.

Simply download the Pod-Point® App, sign up, plug in, pay via your phone and enjoy all our parks have to offer while your car charges. Tariffs are available to view in the app.

Can you do Paultons Park in a Day?

Paultons Park has over 70 rides and attractions plus it’s exciting Peppa Pig World. To enjoy the whole park you’re recommended to have two days to see the whole park. Make it a long weekend or short break by choosing to stay at Shorefield. You’ll get to enjoy all our facilities such as swimming pools, games areas, bar and nightly entertainment as well as having a place to rest after a fun day at the park!

Do I need to stay in a hotel near Paultons Park?

There are a few hotels in the area, but why choose a single room when you can choose a luxury lodge with a hot tub or a spacious self-catering caravan. With swimming pools, activities, kids clubs, bars, restaurants and nightly entertainment as part of the price? Make it a break to remember with Shorefield Holidays.

Where is Peppa Pig World?

Peppa Pig World is at Paultons Park Theme Park in Romsey, Hampshire. Just off Junction 2 of the M27. Only 25 minutes away from our Oakdene Forest Park accommodation.

Where is Paultons Park?

Paultons Park Theme Park is in Romsey, Hampshire. Just off Junction 2 of the M27. Only 40 minutes away from our Shorefield Country Park accommodation.

What if it rains at Peppa Pig World?

If you’ve chosen to stay with us you can look at choosing a sunnier day of your break to visit Peppa Pig World - then on the rainier day, you can enjoy our indoor pools, exciting activities, kids clubs and evening entertainment! The rain never stops the fun at Shorefield Holidays!

Where should I stay when going to Peppa Pig World?

There are many different hotels near Peppa Pig World, however, for a magical family experience, you can enjoy a luxury lodge or caravan break at one of our parks. Not only do you have a bed for the night, but you can enjoy our pools, activities and evening entertainment. Perfect for a fun-filled weekend away!

Is one day enough for Peppa Pig World?

One day is enough to enjoy all of Peppa Pig world - however, if you want to visit Paulton’s Park you will want to look at a second day for the main park. Make a weekend of your visit by staying overnight at one of our holiday parks - and enjoy a swim in our pools and nightly entertainment as well!

How far away from Peppa Pig World is Oakdene Forest Park?

Our Oakdene Forest Park is only 25 minutes drive from Peppa Pig World. Offering luxury caravan accommodation for your family alongside fun facilities such as an indoor swimming pool with flume, outdoor activities and nightly entertainment. Perfect for a fun-filled family weekend visiting Peppa Pig!

Can you stay at Paultons Park?

Paultons Park doesn’t have its own hotel or accommodation. However, you can enjoy an overnight stay at one of our Shorefield parks. Oakdene Forest Park is the closest, only 25 minutes away - but we have many other parks across The New Forest, Hampshire & Dorset to choose from.

Do you accept large parties of guests?

We do welcome groups at our parks and are taking future bookings for larger parties. For any specific requests please speak to a member of our Reservations Team.

Large single sex and young mixed groups will need to seek prior approval from Shorefield Holidays and we will usually ask for a returnable security deposit.

Are prices per person or per holiday?

Prices are for the holiday, for the full duration of your stay, but there is a limit (sleeps x) to how many people can stay in each type of accommodation. Please only take into account all people over the age of two when calculating accommodation berths.

If your holiday is more than 4 weeks away you only need to pay a deposit, which is clearly displayed in the bookings process.

What can I expect out of season?

The locations of our parks make them the ideal choice for a holiday outside of the main summer holiday months. The area is beautiful at all times of year with many local tourist attractions staying open for a large part of the year.

At Shorefield Country Park and Oakdene Forest Park, our leisure facilities and indoor pools remain open throughout the year (with the exception of Christmas Day & Boxing Day).

Entertainment at Shorefield Country Park and Oakdene Forest Park will be less frequent outside of peak holiday periods, but there is regular entertainment and activities all year round. You can view what's on in our entertainment calendars online or in our app!

Some facilities such as the outdoor pools are only open in the warmer summer months.

Please note all our facilities across our parks will be closed on Christmas Day to give our teams some well-deserved time off with their families. This includes our swimming pools, gyms, entertainment, bars and restaurants.

Do I need to bring an iron?

Irons are provided in all lodge and house accommodation. You can hire irons from reception, for any of our caravans or other accommodation, at a cost of £20.

Are there hairdryers?

There are no hair dryers in any of the caravans or lodges.

Each bathroom & shower room has a hairdryer in Wisteria House and Lavender House.

How do I check in at Merley Court?

Check-in less and holiday more. We no longer operate a reception at Merley Court Holiday Park. All our wonderful accommodation features online check-in with your keys waiting for you securely upon arrival. Here's what you can expect:

  • Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
  • On the day of your arrival, we’ll send you a text (and an email) when your holiday home is ready and to let you know your accommodation number, as well as details of how to find your accommodation on park.
  • Simply head to our woodland lodges, approach the barrier and use the button to call our team, who will let you in. Your accommodations keys will be waiting for you in our secure key box. Attached to the keys will be a barrier fob, so that you can come and go as you please during your stay.
  • Please do not head to your accommodation until you have received your text confirming that it is all ready for you. Once you have settled in, you will be prompted to check-in via our online portal.
  • In the unlikely event of experiencing any difficulties or something’s not quite right, our onsite Warden is on hand throughout your stay.
What is online check-in?

All of our accommodation feature 'online check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation.

Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.

On the day of your arrival, we’ll send you a text when your holiday home is ready and to let you know your accommodation number, as well as details of how to find your accommodation on park.

Is bed linen provided?

Yes, we provide the bed linen in all units and the beds are made up for your arrival.

Please note we do not provide bedding or mattresses for cots.

Is any of the accommodation adapted for disabled guests?

Yes, have a specifically adapted three-bedroom Select Lodge at Shorefield Country Park, as well as wheelchair-accessible Serene Caravans at both Oakdene and Shorefield Country Park. To find out more please see our accessible accommodation page and access statement.

Some of our other units are suitable for those with limited mobility. Whilst not specifically adapted for wheelchair users, our treehouses are accessed via a sloping timber walkway and have one downstairs bedroom (the other two bedrooms in Silvertree and Coppertree are located upstairs), making them suitable for those with reduced mobility. As our treehouses have not been specifically designed to cater for wheelchair users, they may not be suitable for those looking for fully accessible accommodation.

If you require accommodation near to the facilities or with level access, please state this at the time of booking and we will do our best to help find you something to suit your requirements. If you have any questions regarding accessibility, feel free to give our Reservations Team a call on 01590 648333 who will be happy to assist.

Can I hire a cot?

Yes we can provide cots, high chairs and bed guards, all of which are available to hire as part of your holiday. Simply add these to your holiday from the extras page when booking online (available when an infant has been added to the booking/holiday search) and they will be ready and waiting for you in your accommodation on arrival.

If you have already booked your holiday with us and would like to amend your booking to add any of these extras, please call our Reservations Team on 01590 648 333 and we would be more than happy to help.

Please be aware we do not provide bedding or mattresses for cots. Please therefore bring your own bedding and cot mattress when hiring these as part of your booking.

Will my baby’s travel cot fit in the bedroom?

The main double bedroom in the majority of modern holiday home caravans is often too small to also accommodate a Travel Cot unless it is a very small cot. Travel Cots can fit in the other bedrooms where we maybe able to remove a single bed when we are aware in advance of your requirement.

If you have any concerns about the use of cots, and your infants sleeping arrangements it is best to call the reservations team who can discuss your specific requirements and see what accommodation would be the most suitable.

How can I get a brochure?

In line with our green policy to reduce unnecessary use of paper, plastic and other materials, we no longer print a brochure. All of the information and pricing is on the website, but to answer any specific questions please phone our reservations team on 01590 648333

I'm privately booking my caravan, do I need entertainment passes and how much are they?

Entertainment passes for the facilities are mandatory for anyone staying in privately rented accommodation. Prices will vary depending on season, length of stay and the number of people. You can view our pass prices here.

As a reminder, sessions in some of our facilities will need to be booked in advance.

How many cars can be parked next to caravans and is there a car park for extra cars?

There is usually room for one car next to your accommodation, however this is not guaranteed. There are additional car parks, usually near reception, where you can park any additional cars.

Are the caravans and lodges you see in the photos the actual units available?

Yes they are photos of our own accommodation across each and every category available. Our photos are taken on the park in question.

Do all lodges have a dishwasher?

Not all lodges have dishwashers, please call our reservations team to request a lodge with a dishwasher.

Do you have any houses instead of caravan accommodation?

We have a total of five houses across our parks, three near or within Shorefield Country Park in Milford on Sea, one situated on our Forest Edge Holiday Park in Ringwood and one in Wimborne at Wilksworth Caravan Park. Take a look at our Houses and Cottages section to find out more about each one! We also have our amazing treehouses available at Shorefield Country Park.

Is all the accommodation non smoking?

Yes, we have a strict no smoking policy in all our accommodation.

Can we arrange a supermarket delivery to our accommodation?

Yes, you are more than welcome to have supermarket deliveries once you have checked in. Please ensure you are available and at your accommodation at the time of delivery to accept your order. You will also need to provide the delivery driver with your holiday home number and directions to your accommodation.

Can I have guests who aren’t staying on park visit for the day?

You are welcome to have day guests who aren't staying on park visit you during your stay with us. If your guests will be accessing any of our facilities though they will need to purchase guest passes, these are available for short breaks and 7 night stays.

I booked my holiday through Hoseasons, who do I need to speak to?

You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.

Do all caravans and lodges have a hot tub?

Only our Sublime, Superior, Superior+ and Signature accommodation have hot tubs.

However, you can enjoy the communal hot tubs in our indoor pool areas at Oakdene and Shorefield.

Is the hot tub inside or outside the accommodation?

Your very own hot tub is located on the outside decking of your caravan, lodge or treehouse. For our houses, the hot tubs are located either on the outdoor decking or within the private garden. For all our accommodation the hot tubs are easily reachable from the entrance to your holiday home and just a short walk to the door.

Where are your parks located?

Our parks are located on the south coast of the UK, in the stunning counties of Hampshire and Dorset.

We have three locations in Hampshire, whether you're looking to own a Hampshire holiday home or are after somewhere to stay for a Hampshire holiday:

  • Lytton Lawn Touring Park
  • New Forest Lodge Retreat
  • Shorefield Country Park

Six of our parks are located in Dorset, including a stunning range of ways to stay on a Dorset holiday and a range of Dorset Holiday homes to own:

  • Forest Edge Holiday Park
  • Merley Coury Holiday Park
  • Oakdene Forest Park
  • Swanage Coastal Park
  • Wilksworth Caravan Park
Are BBQs allowed at your self-catering parks?

BBQ stands are fitted to the decking of our Sublime caravans, Select+ lodges, Superior lodges, Superior+ lodges and Signature lodges (therefore these are not available on Statement caravans, Sensation caravans, Seaside caravans, Serene caravans, or Select lodges). These are for use with disposable BBQs.

You may make use of your own BBQs at our self-catering parks with caution. We recommend that they are not used in the separation distance between holiday homes as this poses a fire risk.

If using a disposable BBQ, these must be raised off the ground and should not be used on any surface that poses a fire risk or risk of scorching, such as decking or grass.

I have booked accommodation with EV charging, how do I access/use it?

If you have booked accommodation with a private electric charging point and wish to make use of it, you will need to register your details with us on our system, in order to be able to access/use the charger via the Pod Point App during your stay. Tariffs are available to view in the app.

Register your details with us prior to your stay by calling our reservations team on 01590 648331, alternatively, you can register on park at reception.

On the rare instance that we have to change the unit you have booked, we will always try to ensure that we move you to accommodation like for like that has an EV charging point as booked. However, occasionally this may not be possible, in which case you will be contacted and made aware of such changes. We do have other public Electric Vehicle charging points on the park.

Does any of your accommodation have Electric Vehicle charging?

Yes, a number of our accommodation offerings are fitted with private electric charging points so you can top up your car when you need to or do a full charge overnight.

You can check availability for our holiday accommodation fitted with a private EV charging point using the holiday search and selecting 'Accommodation with EV charging.' Alternatively you can speak to a member of our friendly Reservations team on 01590 648331 to check availbility and book accommodation with an EV charging point.

What pets can I bring with me to your dog-friendly holiday parks?

You can bring any household pet with you on your holiday, such as a dog, cat, reptile, bird or rodent.

How many pets can I bring with me to the holiday home?

You can bring a maximum of three pets per holiday home booking.

Can pets be left unattended in the holiday home?

Pets should not be left unattended at any time in our pet-friendly holiday homes.

Is there a charge to bring pets to your holiday homes?

To bring animals to your pet-friendly holiday home, a supplement of £9 per pet, per day applies in self-catering accommodation and £3 per pet, per day in our camping and touring parks. Registered assistance dogs are not charged. Please note, you must add any pets to your booking at the time of booking.

Pets

Are your holiday parks pet friendly?

Yes, all our parks are pet friendly and welcome well behaved pets in designated pet-friendly accommodation. Just add your pet(s) to your booking when you search. We do request that dogs are kept on a lead at all times whilst on the park. If you specifically require pet free accommodation it is best to call our Reservations Team directly on 01590 648333.

Are the bars and restaurants pet friendly?

Well behaved dogs are welcome in Pooch Corner in the main complex at Shorefield Country Park, as well as in 'The Atrium' at Oakdene Forest Park. Here, you can enjoy a refreshing drink or a bite to eat in the company of your canine companion. We regret that dogs are not permitted in the main areas of The Beachcomber (Shorefield) or the Acorn Bar and Restaurant (Oakdene). We do ask that dogs are kept on a lead at all times whilst on park and that pet owners are responsible for their dogs at all times.

What pets can I bring with me to your dog-friendly holiday parks?

You can bring any household pet with you on your holiday, such as a dog, cat, reptile, bird or rodent.

How many pets can I bring with me to the holiday home?

You can bring a maximum of three pets per holiday home booking.

Can pets be left unattended in the holiday home?

Pets should not be left unattended at any time in our pet-friendly holiday homes.

Is there a charge to bring pets to your holiday homes?

To bring animals to your pet-friendly holiday home, a supplement of £9 per pet, per day applies in self-catering accommodation and £3 per pet, per day in our camping and touring parks. Registered assistance dogs are not charged. Please note, you must add any pets to your booking at the time of booking.

Camping & Touring

What if I arrive and pitch something different to that of which I initially booked?

It is important that you ensure you have booked a pitch that is suitable for the type of tent, tourer or motorhome that you are intending to bring. If you arrive on park in/with something other that was stated at the time of booking, you may be refused entry to your allocated pitch and asked to leave the park without refund.

Whilst we appreciate that circumstances can change, please contact our Reservations Team on 01590 648333, who can discuss any changes to an existing booking with us.

If we arrived early would we be able to use the facilities before we check-in?

Yes, you're welcome to use the facilities on the day of your arrival before checking into your accommodation.

Are your holiday parks pet friendly?

Yes, all our parks are pet friendly and welcome well behaved pets in designated pet-friendly accommodation. Just add your pet(s) to your booking when you search. We do request that dogs are kept on a lead at all times whilst on the park. If you specifically require pet free accommodation it is best to call our Reservations Team directly on 01590 648333.

Is there Wi-Fi? What is the phone reception like?

Complimentary Wi-Fi is available around the parks and inside your accommodation at Swanage Coastal Park, Oakdene Forest Park*, Shorefield Country Park (including Downton Holiday Park), Merley Court Holiday Park and Forest Edge Holiday Park. Complimentary Wi-Fi is also available throughout the main facility buildings across these parks.

Please be aware that the Wi-Fi service is suitable for light browsing and checking emails, but during peak times may be limited. Streaming/gaming/video conferencing is not guaranteed.

Unfortunately, mobile phone reception and network is dependent on your mobile phone provider and therefore is out of our control. Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time. There is usually no problem at Swanage Coastal Park or Merley Court Holiday Park.

Can I park on or near to my pitch?

Yes, the pitch price allows for one vehicle so please allow for this when calculating the pitch size required. Additional vehicles are chargeable at £4 per night and will usually have to be kept in the shared car park. We regret that commercial vehicles are not allowed on our parks.

What is the difference between touring pitch types?

Standard Pitches (Coastal Heights at Swanage Coastal Park) do not have any electric hook up.

Serviced Grass Pitches are on grass with electric hook-up (Available at Lytton Lawn Touring Park & Wilksworth Caravan Park)

Serviced Hard-Standing Pitches (available at Wilksworth Caravan Park) are on a hard-standing surface such as tarmac or gravel, making them ideal for motorhomes, campervans and touring caravans. They all have electric hook-up.

Premier Pitches (available at Lytton Lawn Touring Park) and Executive Pitches (available at Wilksworth Caravan Park) come with electric hook-up, plus water and drainage.

Are BBQs allowed?

Use of BBQs and Chimineas are permitted at our touring & camping parks, as long as they are raised well off the ground on a fixed stand and all safety rules are observed.

Can we have a fire pit?

We're sorry, but open fires or campfires are not allowed at any of our parks at any time.

Do you accept organised rallies?

We warmly welcome Rallies and offer specific discounts and special offers please call us on 01590 648333 to discuss your requirements.

Large single sex and young mixed groups will need to seek prior approval from Shorefield Holidays and we will usually ask for a returnable security deposit.

What can I expect out of season?

The locations of our parks make them the ideal choice for a holiday outside of the main summer holiday months. The area is beautiful at all times of year with many local tourist attractions staying open for a large part of the year.

At Shorefield Country Park and Oakdene Forest Park, our leisure facilities and indoor pools remain open throughout the year (with the exception of Christmas Day & Boxing Day).

Entertainment at Shorefield Country Park and Oakdene Forest Park will be less frequent outside of peak holiday periods, but there is regular entertainment and activities all year round. You can view what's on in our entertainment calendars online or in our app!

Some facilities such as the outdoor pools are only open in the warmer summer months.

Please note all our facilities across our parks will be closed on Christmas Day to give our teams some well-deserved time off with their families. This includes our swimming pools, gyms, entertainment, bars and restaurants.

What are your check-in and check-out times for touring and camping?

Check-in is from 12 NOON on the day of arrival, and check-out is at 11AM on the day of departure.

What is included in the pitch price?

At Shorefield Holidays we have a simplified pricing structure for touring and camping. Pitch price includes up to six people; one car; one tent, caravan or motorhome with awning and all the leisure and entertainment facilities at any of our parks. There are additional charges for pets, extra cars, pup tents and gazebos. We do not charge extra for the unlimited hot water in the showers.

Please note that we do not allow more than one tent or tourer on each pitch. You will need to book one pitch for each tent, caravan or motorhome.

What is “electric hook-up”?

An electric hook-up allows access to electricity on a serviced pitch. It is a specialist unit available from most reputable camping and caravan outlets for around £50 – £70 and is not a standard domestic extension lead.

  • We recommend that you have a minimum length of electrical cable of 25m, as some of our pitches around park will require the full 25m.
  • The voltage at our parks is generally 16 amp on hardstanding pitches and 10 amp on grass.
How can I get a brochure?

In line with our green policy to reduce unnecessary use of paper, plastic and other materials, we no longer print a brochure. All of the information and pricing is on the website, but to answer any specific questions please phone our reservations team on 01590 648333

Do you offer caravan storage?

Yes, we offer caravan storage at Merley Court Holiday Park. This service is ideal for anyone who is a frequent visitor to our parks or just for someone who needs a half way point to save towing for long journeys. We offer our storage service at Merley 365 days a year, allowing you to access your caravan whenever you need it.

To contact us about caravan & motorhome storage at Merley Court please call the main park reception on 01202 881484 and the team will be delighted to help.

Can you tell me more about seasonal pitches at Lytton Lawn?

Lytton Lawn, near Lymington, offers a range of seasonal pitches with variable lengths of usage, from 3 months on electric hook up pitches. The park is close to the New Forest and the coast at Milford on Sea so this is an ideal base for a seasonal pitch.

To contact us about our seasonal pitches at Lytton Lawn please call the main park reception on 01590 643339 and the team will be delighted to help.

What are your pitch sizes?

They are either 6,7,or 8 metres, this will vary by park and pitch size. Please choose a pitch size that is suitable for your needs taking into account both the size of your tourer / tent, and your car. By choosing a pitch size, only pitches of that size will show. If you have any concerns please call the team on 01590 648333, and they can identify a suitable pitch for you.

Can I have guests who aren’t staying on park visit for the day?

You are welcome to have day guests who aren't staying on park visit you during your stay with us. If your guests will be accessing any of our facilities though they will need to purchase guest passes, these are available for short breaks and 7 night stays.

Are electric scooters permitted on park?

As per our site rules, we regret that the use of powered scooters are not permitted anywhere on park.

Most of the roads throughout our holiday parks are public highways, therefore you are not legally allowed to ride electric or powered scooters on any of these. Anyone who does so is committing an offence and any guests seen doing so on park may be subject to a fine from local authorities.

We therefore kindly ask that you please leave your electric scooters at home when staying with us... Just think of all the space you'll save in your boot!

Where are your parks located?

Our parks are located on the south coast of the UK, in the stunning counties of Hampshire and Dorset.

We have three locations in Hampshire, whether you're looking to own a Hampshire holiday home or are after somewhere to stay for a Hampshire holiday:

  • Lytton Lawn Touring Park
  • New Forest Lodge Retreat
  • Shorefield Country Park

Six of our parks are located in Dorset, including a stunning range of ways to stay on a Dorset holiday and a range of Dorset Holiday homes to own:

  • Forest Edge Holiday Park
  • Merley Coury Holiday Park
  • Oakdene Forest Park
  • Swanage Coastal Park
  • Wilksworth Caravan Park
What pets can I bring with me to your dog-friendly holiday parks?

You can bring any household pet with you on your holiday, such as a dog, cat, reptile, bird or rodent.

How many pets can I bring with me to the holiday home?

You can bring a maximum of three pets per holiday home booking.

Can pets be left unattended in the holiday home?

Pets should not be left unattended at any time in our pet-friendly holiday homes.

Is there a charge to bring pets to your holiday homes?

To bring animals to your pet-friendly holiday home, a supplement of £9 per pet, per day applies in self-catering accommodation and £3 per pet, per day in our camping and touring parks. Registered assistance dogs are not charged. Please note, you must add any pets to your booking at the time of booking.

Booking & Payments

Book Before You Leave - Terms & Conditions

Secure your first choice of accommodation & take advantage of our price guarantee and save 15% on your next break with us, plus receive a price difference
refund if you see the same break for sale at a lower price.

  • Offer is available on all accommodation types, pitch types and on any breaks booked at reception during your current stay.
  • You must state at the time of booking that you are opting for the ‘Book Before You Leave Price Guarantee’ so this can be noted on your booking. (If not advised at the point of booking then you will not be eligible for a price adjustment).
  • Offer valid for up to 3 accommodation units/pitches per booking.
  • Price Guarantee: Once your next break is booked, should you see the same break, (park, accommodation grade/pitch type and arrival date) for sale at a lower price, please call 01590 648333 or email: holidays@shorefield.co.uk to adjust a price on your booking.
  • The offer must still be live at the point of requesting.
  • Adjustments to price must be requested by yourself and must be more than 4 weeks prior to your arrival date.
  • Offer cannot be transferred to an existing booking or used in conjunction with any other offer.
  • Offer may not be applied to extensions of any current break in progress.
  • If any mid-term adjustments have been made then the Book Before You Leave terms are forfeited.
  • Only one price adjustment can be made per booking. This offer can be withdrawn at any time.
  • Our full booking terms and conditions are as outlined on our website and our cancellation policy outlined in our terms and conditions still applies.
Is my holiday protected if I can't make it?

Do you offer holiday insurance if I need to cancel?

Should you need to cancel due to any unforeseen illness or injury, require medical or emergency assistance while on holiday or suffer travel disruption, you are bound by our standard holiday terms and conditions. For peace of mind, we would recommend purchasing holiday insurance through a third party provider.

Do you accept large parties of guests?

We do welcome groups at our parks and are taking future bookings for larger parties. For any specific requests please speak to a member of our Reservations Team.

Large single sex and young mixed groups will need to seek prior approval from Shorefield Holidays and we will usually ask for a returnable security deposit.

Are prices per person or per holiday?

Prices are for the holiday, for the full duration of your stay, but there is a limit (sleeps x) to how many people can stay in each type of accommodation. Please only take into account all people over the age of two when calculating accommodation berths.

If your holiday is more than 4 weeks away you only need to pay a deposit, which is clearly displayed in the bookings process.

Do you offer discounts?

We do have promotions and offers on throughout the year, but these are always shown on our special offers page to help you find the best deal. You will always receive a great price when booking directly with Shorefield Holidays.

How do I check in at Merley Court?

Check-in less and holiday more. We no longer operate a reception at Merley Court Holiday Park. All our wonderful accommodation features online check-in with your keys waiting for you securely upon arrival. Here's what you can expect:

  • Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
  • On the day of your arrival, we’ll send you a text (and an email) when your holiday home is ready and to let you know your accommodation number, as well as details of how to find your accommodation on park.
  • Simply head to our woodland lodges, approach the barrier and use the button to call our team, who will let you in. Your accommodations keys will be waiting for you in our secure key box. Attached to the keys will be a barrier fob, so that you can come and go as you please during your stay.
  • Please do not head to your accommodation until you have received your text confirming that it is all ready for you. Once you have settled in, you will be prompted to check-in via our online portal.
  • In the unlikely event of experiencing any difficulties or something’s not quite right, our onsite Warden is on hand throughout your stay.
What is online check-in?

All of our accommodation feature 'online check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation.

Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.

On the day of your arrival, we’ll send you a text when your holiday home is ready and to let you know your accommodation number, as well as details of how to find your accommodation on park.

Can I hire a cot?

Yes we can provide cots, high chairs and bed guards, all of which are available to hire as part of your holiday. Simply add these to your holiday from the extras page when booking online (available when an infant has been added to the booking/holiday search) and they will be ready and waiting for you in your accommodation on arrival.

If you have already booked your holiday with us and would like to amend your booking to add any of these extras, please call our Reservations Team on 01590 648 333 and we would be more than happy to help.

Please be aware we do not provide bedding or mattresses for cots. Please therefore bring your own bedding and cot mattress when hiring these as part of your booking.

What is included in the pitch price?

At Shorefield Holidays we have a simplified pricing structure for touring and camping. Pitch price includes up to six people; one car; one tent, caravan or motorhome with awning and all the leisure and entertainment facilities at any of our parks. There are additional charges for pets, extra cars, pup tents and gazebos. We do not charge extra for the unlimited hot water in the showers.

Please note that we do not allow more than one tent or tourer on each pitch. You will need to book one pitch for each tent, caravan or motorhome.

Can you please advise how much the cancellation fee is?

Please visit our terms and conditions page for detailed information on cancellation fees.

What do you offer at Christmas?

We have a full festive programme throughout December, with themed entertainment and pantomimes. Staying over the Christmas holidays is only for returning guests, who we ask to call to book.

How do I get a discount code?

Please see our special offers page for our up to date offers and any applicable discount codes

Are your parks open all year? If not, when are your parks closed?

Most of our holiday parks are open for 11 months of the year, however this can vary depending on the park. All of our parks are closed from early January until early February. Specific opening dates for each of our parks are:

  • Oakdene Forest Park: Closed from the 1st January to 1st February
  • Forest Edge Holiday Park: Closed from 5th January to 5th February
  • New Forest Lodge Retreat: Closed from 5th January to 10th February
  • Shorefield Country Park: Closed from 5th January to 10th February (our houses remain open throughout)
  • Swanage Coastal Park: Closed from 5th January to 1st March
  • Wilksworth Caravan Park: Closed from 15th January to 1st March
  • Merley Court Park: Closed from 7th January to 7th February
How can I pay the outstanding balance on my holiday?

You can pay any remaining balance on your holiday at any time via our Guest Portal. To log in, you will simply need your Reservation Number or email, the Surname the holiday was booked under, as well as your arrival date.

If you would prefer to make a payment over the phone, you can give our Reservations Team a call on 01590 648 333. Please note that due to the high number of calls we are currently experiencing, we ask that you bear with us and appreciate your patience.

I booked my holiday through Hoseasons, who do I need to speak to?

You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.

I am trying to check out, why does my booking show an outstanding amount?

If you have booked your holiday through Hoseasons, rather than directly with us, your booking in our Guest Portal may still show an outstanding balance when you check out.

Rest assured, this is nothing to worry about! Your payments and outstanding balance will have been settled before your arrival, however due to the way payments for Hoseasons bookings work an outstanding amount can still show.

If you are struggling to check-out as a result, please feel free to inform us of your departure via our Guest Live Chat feature instead.

Facilities

If we arrived early would we be able to use the facilities before we check-in?

Yes, you're welcome to use the facilities on the day of your arrival before checking into your accommodation.

Will the hot tub be warm when we arrive?

All our hot tubs are emptied, cleaned and refilled with every departure/new arrival. We do endeavour to make sure these are up to temperature when you arrive, however this is not always a guarantee, especially in colder months as this will naturally take longer.

Please note: Our shepherd huts do not have hot tubs.

How far is Shorefield from Paultons Park?

Our Shorefield Country Park site is only a 40 minute drive from Paultons Park. Offering luxury lodge accommodation for your family alongside fun facilities such as an indoor swimming pool with and nightly entertainment. Perfect for a fun-filled family weekend visiting Paultons Park!

Is there Wi-Fi? What is the phone reception like?

Complimentary Wi-Fi is available around the parks and inside your accommodation at Swanage Coastal Park, Oakdene Forest Park*, Shorefield Country Park (including Downton Holiday Park), Merley Court Holiday Park and Forest Edge Holiday Park. Complimentary Wi-Fi is also available throughout the main facility buildings across these parks.

Please be aware that the Wi-Fi service is suitable for light browsing and checking emails, but during peak times may be limited. Streaming/gaming/video conferencing is not guaranteed.

Unfortunately, mobile phone reception and network is dependent on your mobile phone provider and therefore is out of our control. Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time. There is usually no problem at Swanage Coastal Park or Merley Court Holiday Park.

Do you have Electric Vehicle charging at your parks?

Yes, we have public Electric Vehicle charging points at all of our self-catering holiday parks.

Simply download the Pod-Point® App, sign up, plug in, pay via your phone and enjoy all our parks have to offer while your car charges. Tariffs are available to view in the app.

Can you do Paultons Park in a Day?

Paultons Park has over 70 rides and attractions plus it’s exciting Peppa Pig World. To enjoy the whole park you’re recommended to have two days to see the whole park. Make it a long weekend or short break by choosing to stay at Shorefield. You’ll get to enjoy all our facilities such as swimming pools, games areas, bar and nightly entertainment as well as having a place to rest after a fun day at the park!

Do I need to stay in a hotel near Paultons Park?

There are a few hotels in the area, but why choose a single room when you can choose a luxury lodge with a hot tub or a spacious self-catering caravan. With swimming pools, activities, kids clubs, bars, restaurants and nightly entertainment as part of the price? Make it a break to remember with Shorefield Holidays.

When does the outdoor swimming pool open?

The outdoor pools across all our parks open from Saturday 25th May 2024 and their opening is subject to park specific opening times and is weather dependent.

We have outdoor swimming pools at Shorefield Country Park, Oakdene Forest Park and Wilksworth Caravan Park. To check specific opening times for a particular park, please give the park's reception a call.

At Shorefield Country Park, we allow entry to 15 people every 15 minutes for a 1 hour swim session. The last hour swim session is 4:45 – 5:45, with last entry at 5:00pm for a 45 minute session.

Please make sure that you have park passes or individual QR codes ready to be shown on entry.

Where is Peppa Pig World?

Peppa Pig World is at Paultons Park Theme Park in Romsey, Hampshire. Just off Junction 2 of the M27. Only 25 minutes away from our Oakdene Forest Park accommodation.

Where is Paultons Park?

Paultons Park Theme Park is in Romsey, Hampshire. Just off Junction 2 of the M27. Only 40 minutes away from our Shorefield Country Park accommodation.

What if it rains at Peppa Pig World?

If you’ve chosen to stay with us you can look at choosing a sunnier day of your break to visit Peppa Pig World - then on the rainier day, you can enjoy our indoor pools, exciting activities, kids clubs and evening entertainment! The rain never stops the fun at Shorefield Holidays!

Where should I stay when going to Peppa Pig World?

There are many different hotels near Peppa Pig World, however, for a magical family experience, you can enjoy a luxury lodge or caravan break at one of our parks. Not only do you have a bed for the night, but you can enjoy our pools, activities and evening entertainment. Perfect for a fun-filled weekend away!

Is one day enough for Peppa Pig World?

One day is enough to enjoy all of Peppa Pig world - however, if you want to visit Paulton’s Park you will want to look at a second day for the main park. Make a weekend of your visit by staying overnight at one of our holiday parks - and enjoy a swim in our pools and nightly entertainment as well!

How far away from Peppa Pig World is Oakdene Forest Park?

Our Oakdene Forest Park is only 25 minutes drive from Peppa Pig World. Offering luxury caravan accommodation for your family alongside fun facilities such as an indoor swimming pool with flume, outdoor activities and nightly entertainment. Perfect for a fun-filled family weekend visiting Peppa Pig!

Can you stay at Paultons Park?

Paultons Park doesn’t have its own hotel or accommodation. However, you can enjoy an overnight stay at one of our Shorefield parks. Oakdene Forest Park is the closest, only 25 minutes away - but we have many other parks across The New Forest, Hampshire & Dorset to choose from.

What can I expect out of season?

The locations of our parks make them the ideal choice for a holiday outside of the main summer holiday months. The area is beautiful at all times of year with many local tourist attractions staying open for a large part of the year.

At Shorefield Country Park and Oakdene Forest Park, our leisure facilities and indoor pools remain open throughout the year (with the exception of Christmas Day & Boxing Day).

Entertainment at Shorefield Country Park and Oakdene Forest Park will be less frequent outside of peak holiday periods, but there is regular entertainment and activities all year round. You can view what's on in our entertainment calendars online or in our app!

Some facilities such as the outdoor pools are only open in the warmer summer months.

Please note all our facilities across our parks will be closed on Christmas Day to give our teams some well-deserved time off with their families. This includes our swimming pools, gyms, entertainment, bars and restaurants.

How do I cancel my session for the facilities?

You should have received an email confirmation with details of your session. Within this email, you'll find a link to cancel your booking.

Alternatively, you can cancel your session from the booking system.

You will then be able to sign in to your account using the 'Sign In' button (a yellow icon of a person, found above the sessions). Once signed in, you'll be able to view and amend your sessions via the 'Your Bookings' section:

Your Bookings within the facilties booking system

YOU MUST cancel your session if you are no longer able to attend or simply change your mind. Doing so will make your space available to other guests and prevent the facilities being fully booked, despite nobody making use of them.

Can non-guests use the facilities at any of the parks?

Holidaymakers may have day guests visit them at the parks, however for day guests to have the use of the leisure and entertainment facilities at our parks they will need to purchase a park pass. You can check the pass price list here. The exceptions to this being the Go Active activities and Escape Rooms at Oakdene Forest Park, as well as the outdoor sports courts at Shorefield Country Park.

Please be aware that sessions for all of the above must be pre-booked.

Which of the parks have a cash point?

Shorefield Country Park and Oakdene Forest Park have cash points in the Reception area.

Do you rent bikes?

No we don't rent bikes, however please feel free to ask at reception and our team will be more than happy to advise the best places to do so locally.

I'm privately booking my caravan, do I need entertainment passes and how much are they?

Entertainment passes for the facilities are mandatory for anyone staying in privately rented accommodation. Prices will vary depending on season, length of stay and the number of people. You can view our pass prices here.

As a reminder, sessions in some of our facilities will need to be booked in advance.

Can you please advise if you have a wheelchair entrance to the swimming pool?

Both Shorefield Country Park (Milford on Sea) and Oakdene Forest Park (St Leonards, Dorset) have wheelchair access to the swimming pool.

When entering the indoor swimming pool at Shorefield Country Park there is a beached area which gradually slopes to the deeper end of the pool.

To enter the indoor swimming pool at Oakdene Forest Park there is a beached area to the shallow pool section, then steps with a handrail.

What do you offer at Christmas?

We have a full festive programme throughout December, with themed entertainment and pantomimes. Staying over the Christmas holidays is only for returning guests, who we ask to call to book.

Are the bars and restaurants pet friendly?

Well behaved dogs are welcome in Pooch Corner in the main complex at Shorefield Country Park, as well as in 'The Atrium' at Oakdene Forest Park. Here, you can enjoy a refreshing drink or a bite to eat in the company of your canine companion. We regret that dogs are not permitted in the main areas of The Beachcomber (Shorefield) or the Acorn Bar and Restaurant (Oakdene). We do ask that dogs are kept on a lead at all times whilst on park and that pet owners are responsible for their dogs at all times.

Are electric scooters permitted on park?

As per our site rules, we regret that the use of powered scooters are not permitted anywhere on park.

Most of the roads throughout our holiday parks are public highways, therefore you are not legally allowed to ride electric or powered scooters on any of these. Anyone who does so is committing an offence and any guests seen doing so on park may be subject to a fine from local authorities.

We therefore kindly ask that you please leave your electric scooters at home when staying with us... Just think of all the space you'll save in your boot!

How do I book a daytime entertainment activity?

Woof's Workshop is full of daytime activities for the younger ones, including our fantastic Slime School, Sand Art and Pottery Painting at Shorefield Country Park and Oakdene Forest Park.

If you prefer to make a splash in our indoor pools, we also have Pat's Pool Sports, choose from Aqua Paddlers or Sea Scooters.

You can book any of these in advance via our app or online, as well as our ever-popular character breakfast! Book here for Oakdene Forest Park Activities, and here for Shorefield Country Park.

What is the terrain like at your parks?

The terrain at our holiday parks can vary by location and whilst some areas of our parks may have inclines, most of our parks are relatively flat parkland with well-maintained roads and paths throughout. We also have level-access facilities at both Oakdene Forest Park and Shorefield Country Park.

Some parks also feature lakes or ponds, therefore please ensure you are aware of these in advance.

Please note that due to the hillside location of Swanage Coastal Park, we do not recommend this location for guests with mobility issues or walking difficulties.

For more details or if you have any questions about the holiday park you are looking to book, please call our Reservations Team on 01590 648 333 or take a look at our Access Statement.

Can I use the facilities at another park?

Yes, guests and owners staying at any of our parks can make use of any of the facilities across all our locations.

I have booked accommodation with EV charging, how do I access/use it?

If you have booked accommodation with a private electric charging point and wish to make use of it, you will need to register your details with us on our system, in order to be able to access/use the charger via the Pod Point App during your stay. Tariffs are available to view in the app.

Register your details with us prior to your stay by calling our reservations team on 01590 648331, alternatively, you can register on park at reception.

On the rare instance that we have to change the unit you have booked, we will always try to ensure that we move you to accommodation like for like that has an EV charging point as booked. However, occasionally this may not be possible, in which case you will be contacted and made aware of such changes. We do have other public Electric Vehicle charging points on the park.

Does any of your accommodation have Electric Vehicle charging?

Yes, a number of our accommodation offerings are fitted with private electric charging points so you can top up your car when you need to or do a full charge overnight.

You can check availability for our holiday accommodation fitted with a private EV charging point using the holiday search and selecting 'Accommodation with EV charging.' Alternatively you can speak to a member of our friendly Reservations team on 01590 648331 to check availbility and book accommodation with an EV charging point.

Is there a band system at your swimming pools?

During the school holidays and the peak season, our lifeguards may have to admit entry via a band system.

At Shorefield Country Park, we allow entry to 15 people every 15 minutes for a 1 hour swim session. The last hour swim session is 4:45 – 5:45, with last entry at 5:00pm for a 45 minute session.

Please make sure that you have park passes or individual QR codes ready to be shown on entry.

Hot Tubs

Do you provide towels?

Towels are provided in our hot tub accommodation, all our houses, treehouses and Select+ lodges, however we recommend bringing a spare as you never know when it may come in handy (trips to the beach or having a separate towel for use in the hot tub is ideal!) We supply one hand towel and one bath towel per person.

We do not provide towels in our range of caravan accommodation (with the exception of our Sublime Hot Tub Caravans) and therefore advise that you bring your own.

You can hire towels for your holiday and can even add these to your booking, should your accommodation not come with them as standard! A set of towels is charged at £6.50 per set and includes one hand towel and one bath towel. Simply add these to your booking when reviewing your accommodation online and they'll be ready and waiting for you when you arrive. If you would like to hire towels on arrival at reception a set is charged at £10.

We do also recommend bringing your own toiletries including soap, shower gel, shampoo and other bathroom necessities.

Will the hot tub be warm when we arrive?

All our hot tubs are emptied, cleaned and refilled with every departure/new arrival. We do endeavour to make sure these are up to temperature when you arrive, however this is not always a guarantee, especially in colder months as this will naturally take longer.

Please note: Our shepherd huts do not have hot tubs.

Do all caravans and lodges have a hot tub?

Only our Sublime, Superior, Superior+ and Signature accommodation have hot tubs.

However, you can enjoy the communal hot tubs in our indoor pool areas at Oakdene and Shorefield.

Is the hot tub inside or outside the accommodation?

Your very own hot tub is located on the outside decking of your caravan, lodge or treehouse. For our houses, the hot tubs are located either on the outdoor decking or within the private garden. For all our accommodation the hot tubs are easily reachable from the entrance to your holiday home and just a short walk to the door.

How long should I spend in a hot tub?

You can spend as long as you like in the hot tub, but we recommend that you stay no longer than 15 minutes a time. We recommend that children over 8 stay in for a maximum of 10 minutes.

Remember, you can always get back in your hot tub again later after you’ve cooled off!

Check In & Check Out

Lost Property - What happens if I leave something behind?

Shorefield Holidays Limited is committed to ensuring the comfort and safety of all guests visiting our holiday park facilities. As part of this commitment, we have established the following Lost Property Policy to efficiently manage lost items and facilitate their return to their rightful owners.

  1. Reporting Lost Property: Customers who have misplaced or lost personal belongings during their stay at any of our holiday parks are encouraged to report the loss ASAP. Lost property can be reported at the main reception area or by contacting Reception Via phone or email.
  2. Documentation: To assist in the recovery process, customers reporting lost property will be required to provide relevant information, including:
    - Description of the lost item(s)
    - Location of where the property has been left.
    - Date & Time of loss.
    - Contact details. (Including Address if posting)
  3. Search and Retrieval: Upon receiving a report of lost property, the team will conduct a thorough search of the reported area and relevant facilities. If the lost item(s) are found, every effort will be made to contact the owner using the provided contact details.
  4. Storage of Lost Property: Found items will be securely stored at the Park (dependant on the park the item(s) were left at) for a period of 30 days from the date of retrieval. During this time, owners can claim their lost property by providing satisfactory identification and proof of ownership.
  5. Labelling of Lost property: Lost property will be labelled with owner’s Full name; the date & time the item(s) were found, and owners estimated collection date.
  6. Lost property Form: A Lost property Form will be filled out by a member of the reception team and attached to the Customers booking number for reference.
  7. Return of Lost property: Property can be posted at the Customer request; A pre-paid envelope / Shipping label will be required.
  8. Disposal of Unclaimed Items: Unclaimed lost property will be disposed of responsibly after the 30-day holding period has elapsed unless an owner requests for the property to be held for an extended period, the request will need to be sent in writing to the receptions email address.
  9. Liability: Shorefield Holidays Limited cannot accept liability for lost or misplaced items. While every reasonable effort will be made to locate and return lost property to its rightful owner, customers are advised to take necessary precautions to safeguard their personal belongings during their stay.
  10. Exclusions: This Lost Property Policy does not apply to items prohibited within our holiday park facilities, including illegal substances, weapons, and other dangerous items. Such items will be handled in accordance with relevant laws and regulations.
  11. Amendments: Shorefield Holidays Limited reserves the right to amend this Lost Property Policy at any time without prior notice. Any changes will be communicated to customers through prominent signage at reception areas and on our official website.

By choosing to stay at Shorefield Holidays Limited, customers agree to adhere to the terms outlined in this Lost Property Policy. We appreciate your cooperation in helping us maintain a safe and enjoyable environment for all visitors.

For further inquiries or assistance regarding lost property, please contact our Reception Team.

Any concerns reclaiming lost property, please contact the customer experience Team: customer.experience@shorefield.co.uk

If we arrived early would we be able to use the facilities before we check-in?

Yes, you're welcome to use the facilities on the day of your arrival before checking into your accommodation.

What are your check-in and check-out times for self-catering accommodation?

Check-in will vary depending on the accommodation you have booked.

Check-out is by 10am on the day of departure. Note: Sunday departures for two night breaks are by 7pm.

You are welcome to arrive earlier and make use of any of the parks facilities, but please do not head to your accommodation until you have received your text confirming that it is all ready for you.

What are your check-in and check-out times for touring and camping?

Check-in is from 12 NOON on the day of arrival, and check-out is at 11AM on the day of departure.

How do I check in at Merley Court?

Check-in less and holiday more. We no longer operate a reception at Merley Court Holiday Park. All our wonderful accommodation features online check-in with your keys waiting for you securely upon arrival. Here's what you can expect:

  • Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
  • On the day of your arrival, we’ll send you a text (and an email) when your holiday home is ready and to let you know your accommodation number, as well as details of how to find your accommodation on park.
  • Simply head to our woodland lodges, approach the barrier and use the button to call our team, who will let you in. Your accommodations keys will be waiting for you in our secure key box. Attached to the keys will be a barrier fob, so that you can come and go as you please during your stay.
  • Please do not head to your accommodation until you have received your text confirming that it is all ready for you. Once you have settled in, you will be prompted to check-in via our online portal.
  • In the unlikely event of experiencing any difficulties or something’s not quite right, our onsite Warden is on hand throughout your stay.
What is online check-in?

All of our accommodation feature 'online check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation.

Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.

On the day of your arrival, we’ll send you a text when your holiday home is ready and to let you know your accommodation number, as well as details of how to find your accommodation on park.

I am trying to check out, why does my booking show an outstanding amount?

If you have booked your holiday through Hoseasons, rather than directly with us, your booking in our Guest Portal may still show an outstanding balance when you check out.

Rest assured, this is nothing to worry about! Your payments and outstanding balance will have been settled before your arrival, however due to the way payments for Hoseasons bookings work an outstanding amount can still show.

If you are struggling to check-out as a result, please feel free to inform us of your departure via our Guest Live Chat feature instead.

Ownership

What happens if my circumstances quickly change, or I no longer get the use out of my holiday home after I have purchased it?

Our holiday home caravans and lodges are a lifestyle option and are intended to be enjoyed over an extended period of years, we would never recommend a buyer to proceed if they intended to re-sell the holiday caravan after only a brief period, as it would be very unlikely that you would achieve the price paid initially, similar to that when purchasing a new car. If you would like to know more regarding your options, should you wish to sell your holiday home, please see our ‘We may need to look at selling our holiday home, what are my options?’ question.

Can I move my current holiday home to one of your holiday parks?

Yes of course. You can choose to move your current holiday home from anywhere in the UK to either Shorefield Country Park or Oakdene Forest Park, on selected pitches that are suitable.

  • Your holiday home must be 2015 or newer.
  • £10,000 one off premium to be paid upon joining.
  • Pro-rata site fees & rates to be paid upon joining.
  • Anyone choosing to join us after 31 August will be required to pay the first half of site fees for the next season by 31 October.
  • Any transport, siting, connection and safety costs are to be paid upon joining.
  • Options to bring your holiday home to Shorefield Country Park & Oakdene Forest Park only.
  • External and internal photos will be required before a bring on is agreed.
  • We may ask your current park for a reference on you as a holiday home owner.
  • Any decking can NOT be moved across.
  • All steps must be UPVC and of good condition.
  • No warranty will be offered for siting the holiday home.
  • Pitches are subject to limited availability and vairy in size.

Our ownership team can go through the process in detail with you. Get in touch with them today.

Can I chose a holiday home and plot now?

Yes you can, at the point of the developments being released to us you can get in early and have more choice around plot location and type of holiday home that can be sited.

How much would deposit would be needed to reserve a plot?

We normally ask for 10% of the total sales price of the holiday home, this would come off the balance due before completion.

Are there new developments every year?

Unfortunately not, we are limited to space on each Holiday Park that we can fit these new developments on to. Land isn’t something we can easily grow or replicate each year.

What is the best way for us to see if any of these developments are right for us?

We recommend enquiring through one of the enquiry links above, and tick which developments you are interested in, then our experienced Ownership team will be to send you all the information and answer any questions you may have. Then once you are ready to visit we can book you in for an appointment to view the development in person to get a true understanding in person. These appointments are no pressure viewings.

How long can I stay on park for?

Our Merley Court park now offers Residential Licences, so if you are looking for a park home that you can live in all year round, please get in touch here

All our other parks have holiday park licences, therefore they cannot be used to live on (Residential), but you can mainly come and go as and when you like during the 10 - 11 months (depending on the park) we are open. Our parks are subject to a 56 day maximum length of stay, with at least 7 days where you will need to be off park prior to returning. Typically, our parks are closed early January to early February.

Is it possible to let my holiday home?

Yes, subletting your holiday home when you’re not using it can be a great way to earn extra income to offset your running costs. You can do this yourself if you wish. As a leading holiday operator, we invest in extensive national and online marketing campaigns. This ensures that we attract thousands of holidaymakers each year, many of whom will be looking to let out a property like yours. Our fully managed letting service will allow you to remain in control at all times.

Find out more about subletting your holiday home here.

Please Note: Subletting of your holiday home is not permitted at Wilksworth Caravan Park

Can my family and friends come and visit?

We find that more and more purchasers now are not just only thinking of how the holiday park could work for them but also for their children, grandkids and friends. You will receive Ownership passes that can be allocated to these so they can either come and visit you when you are at your holiday home or use it when you are busy and cannot make it down.

Do holiday homes come with a warranty?

Yes; when it comes to brand new holiday homes, a warranty is always included. There is some variation between manufacturers, but you can expect to receive between 1 and 5 years warranty

Can we make an appointment to speak to an ownership advisor?

Absolutely, please visit our enquiry page or call 0800 214080

Do you sell residential lodges at your sites to live in?

Yes, we are delighted to be able to offer residential park homes to purchase at Merley Court. Find out more

We don't offer residential accommodation at any of our other parks as they are licenced as a holiday park and therefore must adhere to the conditions of that licences.

I am interested in finding more out about owning a holiday home and wanted to drop by one of the parks sometime?

Sure thing! You can either fill out this form or call our office on 0800 214080 to arrange a visit. We are currently only accepting visits by appointment only, in order to manage numbers and help us keep you safe whilst social distancing. We kindly ask that as per Government guidelines you ensure that face coverings are worn whilst in our ownership offices and on your park tour. You can find out more details on all our ownership locations and available holiday homes on our About Ownership page.

What identification do I need to provide when purchasing a holiday home?

To ensure that customers are purchasing these for Holiday use only, we ask for the following from each customer: One proof of name i.e. Driving licence or Passport & Two proof of address i.e. Utility bill, bank statement or current year council tax bill (dated within 3 months). We will also ask for these yearly.

I'm looking into buying a pre-owned static caravan near Bournemouth?

We offer pre-owned caravans at all our parks, please fill out our contact form, or give us a call to speak to a member of our ownership team.

I am interested in purchasing a Shorefield holiday home but unsure on which park?

To help narrow down your choice please visit our holiday home ownership locations page, where you can see what each park has to offer or get in touch using our quick enquiry form.

I am thinking about buying a holiday home and would like it near the sea?

Some of our parks are walking distance from the sea, some are a short drive! Please visit our ownership locations page for further details or give our ownership team a call.

How do I upgrade or sell my holiday home?

At any point you can upgrade your holiday home, or sell it if you no longer wish to be an owner. We can assist you with the sale, or viewings you may have, or even offer to buy it from you.

Are the bars and restaurants pet friendly?

Well behaved dogs are welcome in Pooch Corner in the main complex at Shorefield Country Park, as well as in 'The Atrium' at Oakdene Forest Park. Here, you can enjoy a refreshing drink or a bite to eat in the company of your canine companion. We regret that dogs are not permitted in the main areas of The Beachcomber (Shorefield) or the Acorn Bar and Restaurant (Oakdene). We do ask that dogs are kept on a lead at all times whilst on park and that pet owners are responsible for their dogs at all times.

Are your parks open all year? If not, when are your parks closed?

Most of our holiday parks are open for 11 months of the year, however this can vary depending on the park. All of our parks are closed from early January until early February. Specific opening dates for each of our parks are:

  • Oakdene Forest Park: Closed from the 1st January to 1st February
  • Forest Edge Holiday Park: Closed from 5th January to 5th February
  • New Forest Lodge Retreat: Closed from 5th January to 10th February
  • Shorefield Country Park: Closed from 5th January to 10th February (our houses remain open throughout)
  • Swanage Coastal Park: Closed from 5th January to 1st March
  • Wilksworth Caravan Park: Closed from 15th January to 1st March
  • Merley Court Park: Closed from 7th January to 7th February
What are site fees and running costs?

As with owning any home, there are running costs. These include annual site fees, rates, gas, electricity and insurance. Naturally, these change from year to year. Site fees depend on your park location and they not only cover things like general park maintenance, but your entrance to all the park venues and facilities, alongside the right to site your holiday home on our park. Other things are included in your site fees too, like grass cutting and general park upkeep. Rates are also billed annually and include refuse collection, local rates, water and wastage.

  • All site fees displayed on our website are reflective of the normal rate of VAT (20%) being applied. 2023/2024 site fees are included pro-rata in all new customer purchases. The price of the holiday home has no reflection on the VAT rate of site fees.

Site Fees & rates may be paid over 6 or 12 months by direct debit with an additional interest charge, direct debit is provided through premium credit. Gas and electricity are metered and invoiced twice yearly.

Which parks have caravans for sale in the Bournemouth area?

We have six holiday home ownership parks in Dorset & Hampshire, with two a short drive from Bournemouth town. These are Wilksworth Caravan Park in Wimborne and Oakdene Forest Park in Ringwood.

We also have our residential ownership park, Merley Court Park in Wimborne, Dorset.

How far away are Shorefield’s caravans for sale from Bournemouth?

Our Wimborne park is a short 25-minute drive away and our Ringwood park is only a 17-minute drive away. Making them the perfect locations for visiting Bournemouth and exploring the south coast!

Which parks have caravans for sale in the Poole area?

We have six ownership parks in Dorset & Hampshire, with two a short drive from Poole town. These are Wilksworth Caravan Park in Wimborne and Oakdene Forest Park & Forest Edge in Ringwood.

How far away are Shorefield’s caravans for sale from Poole?

Our Wimborne park is a short 25-minute drive away and our Ringwood parks are only a 17-minute drive away. Making them the perfect locations for visiting Poole and exploring the south coast!

I'm looking into buying a pre-owned static caravan near Poole?

We offer pre-owned caravans at all our parks, please fill out our contact form, or give us a call to speak to a member of our ownership team.

How long is a holiday home license?

With all new 12ft wide holiday homes costing under £60,000, you will receive a 15 year licence, whilst 12ft holiday homes over £60,000 are licenced for 20 Years.

If you purchase one of our company pre-owned caravans, we will issue a licence period depending on its age and condition. Typically, these licences will range from 12 to 18 years.

Our luxury lodges tend to come with a 30-year licence, but again this is dependent on the size and specification of the lodge purchased.

Lodges on our exclusive development, Jubilee Gardens, receive a 40-year licence.

Find out more in our guide to buying a holiday home.

Are there age restrictions at Merley Court?

Yes, Merley Court residential homes are for those aged 45 years and over. This is a requirement of the site license for anyone residing in the property. Visitors are welcome at any time and can stay with you for shorter periods of time throughout the year. Please contact us for more information.

Can I get a traditional mortgage on a residential park home?

Unfortunately, due to the classification of the homes and the nature of the tenure, you cannot secure a mortgage to purchase.

Can I live in your homes all year round?

Yes, these are residential homes built to a BS3632 standard with planning permission for full a residential license, meaning they are for permanent use only.

What is the lifespan of your homes?

A BS:3632 residentially built home can last decades with proper care and maintenance. According to Goldshield Warranty, a new residential park home could last between 70 – 80 years when correctly maintained. All of our homes are UK built and will be BS: 3632 standard, so will come with a 10 year Insurance backed guarantee on the structure, just like a new build house. To find out more, please visit our website.

Owner's information

What happens if my circumstances quickly change, or I no longer get the use out of my holiday home after I have purchased it?

Our holiday home caravans and lodges are a lifestyle option and are intended to be enjoyed over an extended period of years, we would never recommend a buyer to proceed if they intended to re-sell the holiday caravan after only a brief period, as it would be very unlikely that you would achieve the price paid initially, similar to that when purchasing a new car. If you would like to know more regarding your options, should you wish to sell your holiday home, please see our ‘We may need to look at selling our holiday home, what are my options?’ question.

How can I keep up to date with latest owners news?

We have our dedicated Owners Information Portal, exclusively for you as a holiday home owner. Here you can keep up to date with the changes across all our parks and find lots of useful information. We'll also be updating this page with all the latest announcements from our Ambassador Facebook group within the 'Ownership Blog' section, meaning you can stay updated even if you don't have a Facebook account!

Here, you can also use the dedicated owners Live Chat on the page to speak directly to one of our team should you have any questions or require advice. We hope this feature will let you reach us more efficiently and help you get the answers you're looking for as soon as possible!

How do I cancel my session for the facilities?

You should have received an email confirmation with details of your session. Within this email, you'll find a link to cancel your booking.

Alternatively, you can cancel your session from the booking system.

You will then be able to sign in to your account using the 'Sign In' button (a yellow icon of a person, found above the sessions). Once signed in, you'll be able to view and amend your sessions via the 'Your Bookings' section:

Your Bookings within the facilties booking system

YOU MUST cancel your session if you are no longer able to attend or simply change your mind. Doing so will make your space available to other guests and prevent the facilities being fully booked, despite nobody making use of them.

I am an owner and I sublet my caravan, do my guests need entertainment passes and how much are they?

Park passes for the facilities are required for anyone staying in privately rented accommodation that wish to use the park facilities. We provide 10 complimentary park passes per holiday home for friends and family, as an owner you will need to register these people with reception.

For those who sublet or have more than 10 people using your holiday home, your guests will need to purchase entertainment and park passes to access the facilities. There are two options for you as an owner, either:

  • Choose to purchase our Holiday Home Ambassador 'Seasonal Subletting Membership at a cost of £685: This will cover ALL your sublet guests, family and friends for the whole season, meaning your guests won't have to individually pay for passes to access the facilities (you will then need to register their details online prior to their stay so that they may obtain their digital passes).
  • Your guests can individually register for and purchase a park pass themselves: Pass prices will vary depending on season, length of stay and the number of people. You can check the pass price list here.
How can I move pitches?

If you see another plot on park that you, and thinking about possibly upgrading, please speak to your on park holiday home ownership team who can give you details on how upgrading your holiday home can also give you options on relocating plot.

I have seen online that you have different holiday parks that I may prefer to be on, how can I move to another one of Shorefield Holidays parks?

We have many of our Ambassadors enquire about moving holiday parks within our group for various reasons, please contact your on-park ownership team to help.

We may need to look at selling our holiday home, what are my options?

You have various options to you, the best option to get the most back will be to sell your holiday home privately, this may take longer but will get you back the highest value for your holiday home as customers like yourself are buying not only the holiday home but also the lifestyle you brought into, we do have first refusal on the sale price to match your figure after the transfer fee, so please bear this in mind. the 2nd option is to look at selling your holiday home offsite, there are many traders out there that you can arrange to visit your holiday home and quote you a price, you then need to let the park know who can arrange to send you out a ‘Owner removal form’ and give you an idea of disconnection costs, which can vary depending on if you have a veranda. Lastly, we could look to offer you a buy-in price, which will not involve any disconnection costs or commission, we will just arrange with the accounts team to raise any final bills that are due.

Are your parks open all year? If not, when are your parks closed?

Most of our holiday parks are open for 11 months of the year, however this can vary depending on the park. All of our parks are closed from early January until early February. Specific opening dates for each of our parks are:

  • Oakdene Forest Park: Closed from the 1st January to 1st February
  • Forest Edge Holiday Park: Closed from 5th January to 5th February
  • New Forest Lodge Retreat: Closed from 5th January to 10th February
  • Shorefield Country Park: Closed from 5th January to 10th February (our houses remain open throughout)
  • Swanage Coastal Park: Closed from 5th January to 1st March
  • Wilksworth Caravan Park: Closed from 15th January to 1st March
  • Merley Court Park: Closed from 7th January to 7th February
Are electric scooters permitted on park?

As per our site rules, we regret that the use of powered scooters are not permitted anywhere on park.

Most of the roads throughout our holiday parks are public highways, therefore you are not legally allowed to ride electric or powered scooters on any of these. Anyone who does so is committing an offence and any guests seen doing so on park may be subject to a fine from local authorities.

We therefore kindly ask that you please leave your electric scooters at home when staying with us... Just think of all the space you'll save in your boot!

Refer a friend terms and conditions
  • The Referral Site Fee credit will be added to your Owner account upon Shorefield Holidays invoicing for your future year site fee deposit or balance.
  • You must be a current owner when your referral is posted to your account, this credit cannot be exchanged for a cash alternative, or be used against any other invoice or charge.
  • You must have completed a referral form prior to your referral completing on their sale, completion means before handover date.
  • This offer does not apply to any purchaser whose name does not appear on a referral form.
  • Shorefield Holidays Ltd reserves the right to terminate this ‘Refer a Friend’ scheme at any time.
  • In the event of any dispute, the decision of Shorefield Holidays Limited will be final.
  • There is no limit to how many friends or family you can refer.
  • All owners’ accounts must be up to date, prior to any credit being made.
  • Your credit will only apply if your referral results in the sale of a company owned used or new caravan or lodge.
Subletting Requirements

If you let your holiday home out yourself or through another agent we strongly recommend that you are aware of, and comply with the legislation as the safety of your guests is your responsibility.

In order to sublet you must make sure the following compulsory items are in place:

  • Landlords Gas Safety Record
  • All electrical equipment must be PAT tested
  • Smoke Alarms, CO Alarm and Fire Extinguishers fitted & are serviced annually
  • Full appliance service
  • Fixed wire testing (every 3 years)

To enquire about these services and get your holiday home ready to sublet, please ask a member of our team or ask at reception.

Park Passes Tariff

If you choose not to take a seasonal membership but still sublet your holiday home, your guests must purchase a Park Pass (suitable for their party size and duration) to enjoy the use of the swimming pools, gym and other leisure facilities together with the bars, restaurant, daytime and evening entertainment at Shorefield and Oakdene.

  • We offer a choice of short break (3 & 4 day) and weekly passes based on accommodation occupancy. (Children under 5 are free).

Guests can apply for Park Passes online and upon payment, passes will be sent directly to their inbox. View the full passes tariff here

Can I use the facilities at another park?

Yes, guests and owners staying at any of our parks can make use of any of the facilities across all our locations.

EV Charging

Do you have Electric Vehicle charging at your parks?

Yes, we have public Electric Vehicle charging points at all of our self-catering holiday parks.

Simply download the Pod-Point® App, sign up, plug in, pay via your phone and enjoy all our parks have to offer while your car charges. Tariffs are available to view in the app.

I have booked accommodation with EV charging, how do I access/use it?

If you have booked accommodation with a private electric charging point and wish to make use of it, you will need to register your details with us on our system, in order to be able to access/use the charger via the Pod Point App during your stay. Tariffs are available to view in the app.

Register your details with us prior to your stay by calling our reservations team on 01590 648331, alternatively, you can register on park at reception.

On the rare instance that we have to change the unit you have booked, we will always try to ensure that we move you to accommodation like for like that has an EV charging point as booked. However, occasionally this may not be possible, in which case you will be contacted and made aware of such changes. We do have other public Electric Vehicle charging points on the park.

Does any of your accommodation have Electric Vehicle charging?

Yes, a number of our accommodation offerings are fitted with private electric charging points so you can top up your car when you need to or do a full charge overnight.

You can check availability for our holiday accommodation fitted with a private EV charging point using the holiday search and selecting 'Accommodation with EV charging.' Alternatively you can speak to a member of our friendly Reservations team on 01590 648331 to check availbility and book accommodation with an EV charging point.

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