Frequently Asked Questions
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Still can’t find the answer you’re looking for? Please contact us.
If your arrival date is before the 4th July 2020, a member of our team will be in touch with you directly to discuss your options.
Any holiday arriving before 4th July can be moved to a future date free of charge*.
All 2020 holidays booked with us are covered by our Booking Guarantee, letting you move your booking free of charge, provided you give us 4 weeks notice. You can move your holiday to any date up until the end of 2021*.
(*Charges may apply if your holiday is moved to a date with an increased tariff period). Please check our Booking Guarantee page for details of alternative dates available. Any holidays outside 4 weeks of arrival are bound by our normal T&Cs.
The following facilities are currently open across our parks, all with new social distancing measures in place:
Unfortunately, following the latest Government announcement on Friday 31st July, we are not yet able to reopen our entertainment venues.
For your safety we regret that closures will therefore still apply for our saunas and steam rooms, Oakdene's Escape Rooms and Go Active+ until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways' in 2020.
We will keep you updated if the Government make any announcements that allow us to open our remaining facilities sooner.
You can book a session to use our swimming pools online up to 48 hours in advance.
Sessions will be 45 minutes long and we request that you come ‘swim-ready’ as there will be no changing facilities available in order to minimise the use of shared facilities and high-risk touch points. There will also be no lockers in use so please ensure you bring a bag to safely keep all of your belongings in.
To ensure you can safely keep your distance in our pools we will be operating a reduced occupancy. We therefore kindly ask you to respect others and book no more than two sessions per day.
Staying at Oakdene Forest Park or Shorefield Country Park? You can book your slot from our handy app too, so you can book at any time on park or whilst on the go. Our app can be downloaded from the App Store or Google Play (Oakdene and Shorefield only).
In the interest of fairness we do not release sessions more than 48 hours in advance.
Whilst it is not compulsory for businesses to pass on the 15% off, we're passing the savings on to you! To save 15% on any holiday booked before the 12th January 2021, use the discount code VAT15 when booking and we'll take off the extra 15%!
The balance of your holiday must be paid in full by 12th January 2021 to receive the full 15% off.
Any new booking with an outstanding balance after this date will be increased by 15%, back to the original VAT rate, unless you choose to pay the balance of your holiday before the 12th January. In this case, the VAT saving will still apply.
If you booked your holiday before the 15th July 2020 with a just deposit and therefore have an outstanding balance, your outstanding balance will be reduced by 15% in line with the reduction in tourism VAT.
The balance of your holiday must be paid before 12th January 2021 to receive the full 15% off. Any outstanding amount due after the 12th January 2021 will have the balance increased by 15%, back to the original VAT rate.
Unfortunately we regret that any holiday paid in full before the 15th July 2020 does not qualify for any saving.
Complimentary Wi-Fi is available around the parks and inside your accommodation at Swanage Coastal Park, Oakdene Forest Park, Shorefield Country Park, Merley Court Holiday Park and Forest Edge Holiday Park. Complimentary Wi-Fi is also available throughout the main facility buildings across these parks.
There is limited Wi-Fi at Lytton Lawn and Wilksworth.
Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time. There is usually no problem at Swanage Coastal Park or Merley Court Holiday Park.
All our hot tubs are emptied, cleaned and refilled with every departure/new arrival. We do endeavour to make sure these are up to temperature when you arrive, however this is not always a guarantee, especially in colder months as this will naturally take longer.
As an added precautionary measure, we will no longer provide towels, tea towels or oven gloves in our accommodation in order to minimise the risk to you as guests. We therefore recommend that you bring your own towels, tea towels and possibly oven gloves for your holiday.
Please note that we also ask that you bring your own toiletries including soap, shower gel shampoo and other bathroom necessities.
Yes, all of our parks are pet friendly and welcome well behaved pets. Just add your pet(s) to your booking when you search. We do request that dogs are kept on a lead at all times whilst on the park.
Absolutely, please visit our enquiry page or call 0800 214080
You can pay any remaining balance on your holiday at any time via our Guest Portal. To log in, you will simply need your Reservation Number or email, the Surname the holiday was booked under, as well as your arrival date.
If you would prefer to make a payment over the phone, you can give our Reservations Team a call on 01590 648 333. Please note that due to the high number of calls we are currently experiencing, we ask that you bear with us and appreciate your patience.
You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.
Our holiday homes are no closer than 5 metres to each other, meaning there is plenty of open space between you and your neighbour.
If your arrival date is before the 4th July 2020, a member of our team will be in touch with you directly to discuss your options.
Any holiday arriving before 4th July can be moved to a future date free of charge*.
All 2020 holidays booked with us are covered by our Booking Guarantee, letting you move your booking free of charge, provided you give us 4 weeks notice. You can move your holiday to any date up until the end of 2021*.
(*Charges may apply if your holiday is moved to a date with an increased tariff period). Please check our Booking Guarantee page for details of alternative dates available. Any holidays outside 4 weeks of arrival are bound by our normal T&Cs.
The following facilities are currently open across our parks, all with new social distancing measures in place:
Unfortunately, following the latest Government announcement on Friday 31st July, we are not yet able to reopen our entertainment venues.
For your safety we regret that closures will therefore still apply for our saunas and steam rooms, Oakdene's Escape Rooms and Go Active+ until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways' in 2020.
We will keep you updated if the Government make any announcements that allow us to open our remaining facilities sooner.
You can book a session to use our swimming pools online up to 48 hours in advance.
Sessions will be 45 minutes long and we request that you come ‘swim-ready’ as there will be no changing facilities available in order to minimise the use of shared facilities and high-risk touch points. There will also be no lockers in use so please ensure you bring a bag to safely keep all of your belongings in.
To ensure you can safely keep your distance in our pools we will be operating a reduced occupancy. We therefore kindly ask you to respect others and book no more than two sessions per day.
Staying at Oakdene Forest Park or Shorefield Country Park? You can book your slot from our handy app too, so you can book at any time on park or whilst on the go. Our app can be downloaded from the App Store or Google Play (Oakdene and Shorefield only).
In the interest of fairness we do not release sessions more than 48 hours in advance.
Whilst it is not compulsory for businesses to pass on the 15% off, we're passing the savings on to you! To save 15% on any holiday booked before the 12th January 2021, use the discount code VAT15 when booking and we'll take off the extra 15%!
The balance of your holiday must be paid in full by 12th January 2021 to receive the full 15% off.
Any new booking with an outstanding balance after this date will be increased by 15%, back to the original VAT rate, unless you choose to pay the balance of your holiday before the 12th January. In this case, the VAT saving will still apply.
If you booked your holiday before the 15th July 2020 with a just deposit and therefore have an outstanding balance, your outstanding balance will be reduced by 15% in line with the reduction in tourism VAT.
The balance of your holiday must be paid before 12th January 2021 to receive the full 15% off. Any outstanding amount due after the 12th January 2021 will have the balance increased by 15%, back to the original VAT rate.
Unfortunately we regret that any holiday paid in full before the 15th July 2020 does not qualify for any saving.
As an added precautionary measure, we will no longer provide towels, tea towels or oven gloves in our accommodation in order to minimise the risk to you as guests. We therefore recommend that you bring your own towels, tea towels and possibly oven gloves for your holiday.
Please note that we also ask that you bring your own toiletries including soap, shower gel shampoo and other bathroom necessities.
As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.
Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
Your safety and that of our team is of utmost importance, however we still want you to feel relaxed on your visit to the spa.
Clients visiting the spa will be required to wear a face mask for the duration of your visit. Please bring your own as these will not be supplied.
Our spa team will wear PPE throughout your treatment. We also now have a hand sanitising station at the entrance to the Spa and we kindly request you use this before entering.
Appointments will be staggered to ensure a limited number of people in the spa at any one time. Extra time will be allocated between treatments and after each client to ensure a thoroughly clean and sterile treatment rooms, as well as equipment.
We regret that for your well-being, the Relaxation Room and changing rooms will be closed until further notice.
The spa will temporarily no longer be offering drinks during your visit, however you are more than welcome to bring your own bottle of water with you.
Appointments will need to be pre-booked over the phone 01590 648 339 or via email reflections@shorefield.co.uk. Please arrive to your appointment on time and alone.
We will be carrying out a COVID-19 questionnaire at time of booking and on the day of your treatment - if you or a member of your household are showing any symptoms of COVID-19, please call us and we will be more than happy to rearrange your appointment.
If you or one of your guests feel unwell whilst staying with us or suspect that you have contracted Coronavirus we advise that you seek medical advice and return home immediately.
Please call our Customer Experience Team on 01590 648 369 to inform us that you have departed, as this will allow us to ensure that your holiday home is isolated in line with current guidelines.
We would encourage you not to visit our reception or engage with any of our staff in person, but instead give us a call or use our app to let us know that you have left. Simply tell us your holiday home's location and number and we'll do the rest.
The safety of our guests and teams are our number one priority. We are doing everything we can in line with Government guidance to keep our parks safe for everyone and we must ask that you do the same.
Yes. The Government's latest announcement gives us permission to reopen our shared shower and toilet facilities from the 4th July, provided they have suitable cleaning procedures. We will therefore be opening these when we reopen our doors on the 4th July, with enhanced and increased cleaning schedules, as well as a focus on touch points.
We do however ask that you make use of your own 'on board' facilities in your motorhome or tourer where possible.
Yes! We're delighted that Government guidance states that all our hot tubs on our self-catering accommodation are once again available for guests to use. So you can relax, unwind and melt all your worries away in your very own hot tub whilst staying with us.
Holidaymakers may have day guests visit them at the parks and we kindly request that social distancing advice is adhered to, leaving at least 2 metres between you and anyone not from your household.
All visitors will also need to complete our short track and trace form online when visiting any of our parks.
Following current guidelines, please do not invite members of other households into your accommodation or have social gatherings.
You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.
If your arrival date is before the 4th July 2020, a member of our team will be in touch with you directly to discuss your options.
Any holiday arriving before 4th July can be moved to a future date free of charge*.
All 2020 holidays booked with us are covered by our Booking Guarantee, letting you move your booking free of charge, provided you give us 4 weeks notice. You can move your holiday to any date up until the end of 2021*.
(*Charges may apply if your holiday is moved to a date with an increased tariff period). Please check our Booking Guarantee page for details of alternative dates available. Any holidays outside 4 weeks of arrival are bound by our normal T&Cs.
Standard Pitches (Coastal Heights at Swanage) do not have any electric hook up.
Serviced Grass Pitches are on grass with electric hook-up (Available at Lytton Lawn Touring Park, Merley Court Holiday Park & Wilksworth Caravan Park)
Serviced Hard-Standing Pitches (available at Merley Court Holiday Park & Wilksworth Caravan Park) are on a hard-standing surface such as tarmac or gravel, making them ideal for motorhomes, campervans and touring caravans. They all have electric hook-up.
Premier Pitches (available at Lytton Lawn Touring Park) and Executive Pitches (available at Merley Court Holiday Park & Wilksworth Caravan Park) come with electric hook-up, plus water and drainage.
Yes, the pitch price allows for one vehicle so please allow for this when calculating the pitch size required. Additional vehicles are chargeable at £4 per night and will usually have to be kept in the car park. We regret that commercial vehicles are not allowed on our parks.
Use of BBQs are permitted at our touring & camping parks, as long as they are raised well off the ground on a fixed stand and all safety rules are observed.
We're sorry, but open fires or campfires are not allowed at any of our parks at any time.
We warmly welcome Rallies and offer specific discounts and special offers please call us on 01590 648333 to discuss your requirements.
Large single sex and young mixed groups will need to seek prior approval from Shorefield Holidays and we will usually ask for a returnable security deposit.
Prices are for the holiday, for the full duration of your stay, but there is a limit (sleeps x) to how many people can stay in each type of accommodation. Please only take into account all people over the age of two when calculating accommodation berths. If your holiday is more than 4 weeks ahead you only need to pay a deposit, which is clearly displayed in the bookings process.
Complimentary Wi-Fi is available around the parks and inside your accommodation at Swanage Coastal Park, Oakdene Forest Park, Shorefield Country Park, Merley Court Holiday Park and Forest Edge Holiday Park. Complimentary Wi-Fi is also available throughout the main facility buildings across these parks.
There is limited Wi-Fi at Lytton Lawn and Wilksworth.
Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time. There is usually no problem at Swanage Coastal Park or Merley Court Holiday Park.
Check-in is from 12 NOON on the day of arrival, and check-out is at 11AM on the day of departure.
The locations of our parks make them the ideal choice for a holiday outside of the main summer holiday months. The area is beautiful at all times of year with many local tourist attractions staying open for a large part of the year and at Shorefield Country Park and Oakdene Forest Park leisure facilities remain open throughout the year.
Entertainment at Shorefield Country Park and Oakdene Forest Park will be less frequent outside of peak holiday periods, but there is entertainment on daily all year round.
Some facilities such as the outdoor pools are only open in the warmer summer months
Yes. The Government's latest announcement gives us permission to reopen our shared shower and toilet facilities from the 4th July, provided they have suitable cleaning procedures. We will therefore be opening these when we reopen our doors on the 4th July, with enhanced and increased cleaning schedules, as well as a focus on touch points.
We do however ask that you make use of your own 'on board' facilities in your motorhome or tourer where possible.
At Shorefield Holidays we have a simplified pricing structure for touring and camping. Pitch price includes up to six people; one car; one tent, caravan or motorhome with awning and all the leisure and entertainment facilities at any of our parks. There are additional charges for pets, extra cars, pup tents and gazebos. We do not charge extra for the unlimited hot water in the showers.
Please note that we do not allow more than one tent or tourer on each pitch. You will need to book one pitch for each tent, caravan or motorhome.
An electric hook-up allows access to electricity on a serviced pitch. It is a specialist unit available from most reputable camping and caravan outlets for around £50 – £70 and is not a standard domestic extension lead. The voltage at our parks is generally 16 amp on hardstanding and 10 amp on grass.
In line with our green policy to reduce unnecessary use of paper, plastic and other materials, we no longer print a brochure. All of the information and pricing is on the website, but to answer any specific questions please phone our reservations team on 01590 648333
The Merley Court storage is ideal for anyone who is a frequent visitor to our parks or just for someone who needs a half way point to save towing for long journeys. We offer our storage service 365 days a year, allowing you to access your caravan whenever you need it.
To contact us about caravan & motorhome storage at Merley Court please call the main park reception on 01202 881484 and the team will be delighted to help.
Lytton Lawn, near Lymington, offers a range of seasonal pitches with variable lengths of usage, from 3 months on electric hook up pitches. The park is close to the New Forest and the coast at Milford on Sea so this is an ideal base for a seasonal pitch.
To contact us about our seasonal pitches at Lytton Lawn please call the main park reception on 01590 643339 and the team will be delighted to help.
Yes, all of our parks are pet friendly and welcome well behaved pets. Just add your pet(s) to your booking when you search. We do request that dogs are kept on a lead at all times whilst on the park.
Please visit our terms and conditions page, there is a link at the bottom of the page
We have outdoor swimming pools at Shorefield Country Park, Oakdene Forest Park, Wilksworth Caravan Park and Merley Court. The opening times will vary seasonally, however these tend to be fully open during the school summer holidays, as well as at weekends in early summer as the weather improves. The opening of all our outdoor pools is weather dependent. To check specific opening dates for a particular park, please give the park's reception a call.
They are either 6,7,or 8 metres, this will vary by park and pitch size. Please choose a pitch size that is suitable for your needs taking into account both the size of your tourer / tent, and your car. By choosing a pitch size, only pitches of that size will show. If you have any concerns please call the team on 01590 648333, and they can identify a suitable pitch for you.
Holidaymakers may have day guests visit them at the parks and we kindly request that social distancing advice is adhered to, leaving at least 2 metres between you and anyone not from your household.
All visitors will also need to complete our short track and trace form online when visiting any of our parks.
Following current guidelines, please do not invite members of other households into your accommodation or have social gatherings.
Our holiday homes are no closer than 5 metres to each other, meaning there is plenty of open space between you and your neighbour.
If your arrival date is before the 4th July 2020, a member of our team will be in touch with you directly to discuss your options.
Any holiday arriving before 4th July can be moved to a future date free of charge*.
All 2020 holidays booked with us are covered by our Booking Guarantee, letting you move your booking free of charge, provided you give us 4 weeks notice. You can move your holiday to any date up until the end of 2021*.
(*Charges may apply if your holiday is moved to a date with an increased tariff period). Please check our Booking Guarantee page for details of alternative dates available. Any holidays outside 4 weeks of arrival are bound by our normal T&Cs.
Check-in is from 5pm on the day of your arrival across all our accommodation. Please note that due to the enhanced cleaning procedures, we cannot always guarantee that your accommodation will be ready at 5pm. We therefore advise that check-in may be any time between 5pm and 5.30pm.
Check-out is by 10am on the day of departure. Note: Sunday departures for two night breaks are by 7pm.
In order to maintain social distancing, we kindly ask that you DO NOT arrive any earlier than the assigned check-in time of 5pm.
We do welcome groups at our parks. For any specific requests please speak to a member of our reservations team.
Large single sex and young mixed groups will need to seek prior approval from Shorefield Holidays and we will usually ask for a returnable security deposit
Prices are for the holiday, for the full duration of your stay, but there is a limit (sleeps x) to how many people can stay in each type of accommodation. Please only take into account all people over the age of two when calculating accommodation berths. If your holiday is more than 4 weeks ahead you only need to pay a deposit, which is clearly displayed in the bookings process.
Complimentary Wi-Fi is available around the parks and inside your accommodation at Swanage Coastal Park, Oakdene Forest Park, Shorefield Country Park, Merley Court Holiday Park and Forest Edge Holiday Park. Complimentary Wi-Fi is also available throughout the main facility buildings across these parks.
There is limited Wi-Fi at Lytton Lawn and Wilksworth.
Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time. There is usually no problem at Swanage Coastal Park or Merley Court Holiday Park.
All our hot tubs are emptied, cleaned and refilled with every departure/new arrival. We do endeavour to make sure these are up to temperature when you arrive, however this is not always a guarantee, especially in colder months as this will naturally take longer.
As an added precautionary measure, we will no longer provide towels, tea towels or oven gloves in our accommodation in order to minimise the risk to you as guests. We therefore recommend that you bring your own towels, tea towels and possibly oven gloves for your holiday.
Please note that we also ask that you bring your own toiletries including soap, shower gel shampoo and other bathroom necessities.
Irons are provided in all lodge and house accommodation. You can hire irons from reception, a £10 deposit is required and then it is a £3.10 per day charge.
There are no hair dryers in any of the caravans or lodges.
Each bathroom & shower room has a hairdryer in Wisteria House and Lavender House.
As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.
Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
Yes, we provide the bed linen in all units and the beds are made up for your arrival.
Please note we do not provide bedding for cots.
Yes, our Serene Caravans are specially adapted. We have an adapted Serene caravan and an adapted lodge at Shorefield Country Park, as well an adapted Serene Caravan at Oakdene Forest Park, all of which are specially adapted for wheelchair users. To find out more please see our accommodation page and access statement.
Some of our other units are suitable for those with limited mobility. If you require accommodation with level access or near to the facilities, please state this at the time of booking and we will do our best to help you. If you have any questions regarding accessibility, feel free to give our Reservations Team a call on 01590 648333 who be happy to assist.
Yes we can provide cots, high chairs and bed guards, all of which are available to hire as part of your holiday. Simply add these to your booking from the extras page when booking online and they will be ready and waiting for you in your accommodation on arrival.
If you have already booked your holiday with us and would like to amend your booking to add any of these extras, please call our Reservations Team on 01590 648 333 and we would be more than happy to help.
Please note, we do not provide bedding for cots.
The main double bedroom in the majority of modern holiday home caravans is often too small to also accommodate a Travel Cot unless it is a very small cot. Travel Cots can fit in the other bedrooms where we maybe able to remove a single bed when we are aware in advance of your requirement.
If you have any concerns about the use of cots, and your infants sleeping arrangements it is best to call the reservations team who can discuss your specific requirements and see what accommodation would be the most suitable.
The locations of our parks make them the ideal choice for a holiday outside of the main summer holiday months. The area is beautiful at all times of year with many local tourist attractions staying open for a large part of the year and at Shorefield Country Park and Oakdene Forest Park leisure facilities remain open throughout the year.
Entertainment at Shorefield Country Park and Oakdene Forest Park will be less frequent outside of peak holiday periods, but there is entertainment on daily all year round.
Some facilities such as the outdoor pools are only open in the warmer summer months
In line with our green policy to reduce unnecessary use of paper, plastic and other materials, we no longer print a brochure. All of the information and pricing is on the website, but to answer any specific questions please phone our reservations team on 01590 648333
Yes, all of our parks are pet friendly and welcome well behaved pets. Just add your pet(s) to your booking when you search. We do request that dogs are kept on a lead at all times whilst on the park.
The family pass for entertainment and facilities is mandatory for anyone staying in privately rented accommodation. Passes will need to be purchased at reception, to allow access to any of the facilities, including, pools, bars, restaurants, entertainment etc. Prices will vary depending on season, length of stay and number of people. View our prices and download a form here
There is usually room for one car next to your accommodation, however there are car parks usually near the reception of each park.
Yes they are photos of our own accommodation across each and every category available. Our photos are taken on the park in question.
Not all lodges have dishwashers, please call our reservations team to request a lodge with a dishwasher.
Please visit our terms and conditions page, there is a link at the bottom of the page
We have three houses near and within Shorefield Country Park and one in Wimborne at Wilksworth Caravan Park, have a look at our Houses and Cottages section
We have outdoor swimming pools at Shorefield Country Park, Oakdene Forest Park, Wilksworth Caravan Park and Merley Court. The opening times will vary seasonally, however these tend to be fully open during the school summer holidays, as well as at weekends in early summer as the weather improves. The opening of all our outdoor pools is weather dependent. To check specific opening dates for a particular park, please give the park's reception a call.
We have a full festive programme throughout December, with themed entertainment and pantomimes. Staying over the Christmas holidays is only for returning guests, who we ask to call to book.
Yes, we have a strict no smoking policy in all our accommodation.
Yes! We're delighted that Government guidance states that all our hot tubs on our self-catering accommodation are once again available for guests to use. So you can relax, unwind and melt all your worries away in your very own hot tub whilst staying with us.
Yes, you are more than welcome to have supermarket deliveries once you have checked in. Please ensure you are available and at your accommodation at the time of delivery to accept your order. You will also need to provide the delivery driver with your holiday home number and directions to your accommodation.
Holidaymakers may have day guests visit them at the parks and we kindly request that social distancing advice is adhered to, leaving at least 2 metres between you and anyone not from your household.
All visitors will also need to complete our short track and trace form online when visiting any of our parks.
Following current guidelines, please do not invite members of other households into your accommodation or have social gatherings.
You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.
Only our Sublime, Superior, Superior+ and Signature accommodation have hot tubs.
However, you can enjoy the communal hot tubs in our indoor pool areas at Oakdene and Shorefield.
Your very own hot tub is located on the outside decking of your caravan or lodge. For our houses, the hot tubs are located either on the outdoor decking or within the private garden. For all our accommodation the hot tubs are easily reachable from the entrance to your holiday home and just a short walk to the door.
You can spend as long as you like in the hot tub, but we recommend that you stay no longer than 15 minutes a time. We recommend that children over 8 stay in for a maximum of 10 minutes.
Remember, you can always get back in your hot tub again later after you’ve cooled off!
If your arrival date is before the 4th July 2020, a member of our team will be in touch with you directly to discuss your options.
Any holiday arriving before 4th July can be moved to a future date free of charge*.
All 2020 holidays booked with us are covered by our Booking Guarantee, letting you move your booking free of charge, provided you give us 4 weeks notice. You can move your holiday to any date up until the end of 2021*.
(*Charges may apply if your holiday is moved to a date with an increased tariff period). Please check our Booking Guarantee page for details of alternative dates available. Any holidays outside 4 weeks of arrival are bound by our normal T&Cs.
Check-in is from 5pm on the day of your arrival across all our accommodation. Please note that due to the enhanced cleaning procedures, we cannot always guarantee that your accommodation will be ready at 5pm. We therefore advise that check-in may be any time between 5pm and 5.30pm.
Check-out is by 10am on the day of departure. Note: Sunday departures for two night breaks are by 7pm.
In order to maintain social distancing, we kindly ask that you DO NOT arrive any earlier than the assigned check-in time of 5pm.
Complimentary Wi-Fi is available around the parks and inside your accommodation at Swanage Coastal Park, Oakdene Forest Park, Shorefield Country Park, Merley Court Holiday Park and Forest Edge Holiday Park. Complimentary Wi-Fi is also available throughout the main facility buildings across these parks.
There is limited Wi-Fi at Lytton Lawn and Wilksworth.
Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time. There is usually no problem at Swanage Coastal Park or Merley Court Holiday Park.
All our hot tubs are emptied, cleaned and refilled with every departure/new arrival. We do endeavour to make sure these are up to temperature when you arrive, however this is not always a guarantee, especially in colder months as this will naturally take longer.
As an added precautionary measure, we will no longer provide towels, tea towels or oven gloves in our accommodation in order to minimise the risk to you as guests. We therefore recommend that you bring your own towels, tea towels and possibly oven gloves for your holiday.
Please note that we also ask that you bring your own toiletries including soap, shower gel shampoo and other bathroom necessities.
Irons are provided in all lodge and house accommodation. You can hire irons from reception, a £10 deposit is required and then it is a £3.10 per day charge.
There are no hair dryers in any of the caravans or lodges.
Each bathroom & shower room has a hairdryer in Wisteria House and Lavender House.
Yes, we provide the bed linen in all units and the beds are made up for your arrival.
Please note we do not provide bedding for cots.
Yes we can provide cots, high chairs and bed guards, all of which are available to hire as part of your holiday. Simply add these to your booking from the extras page when booking online and they will be ready and waiting for you in your accommodation on arrival.
If you have already booked your holiday with us and would like to amend your booking to add any of these extras, please call our Reservations Team on 01590 648 333 and we would be more than happy to help.
Please note, we do not provide bedding for cots.
The locations of our parks make them the ideal choice for a holiday outside of the main summer holiday months. The area is beautiful at all times of year with many local tourist attractions staying open for a large part of the year and at Shorefield Country Park and Oakdene Forest Park leisure facilities remain open throughout the year.
Entertainment at Shorefield Country Park and Oakdene Forest Park will be less frequent outside of peak holiday periods, but there is entertainment on daily all year round.
Some facilities such as the outdoor pools are only open in the warmer summer months
Please visit our terms and conditions page, there is a link at the bottom of the page
We have outdoor swimming pools at Shorefield Country Park, Oakdene Forest Park, Wilksworth Caravan Park and Merley Court. The opening times will vary seasonally, however these tend to be fully open during the school summer holidays, as well as at weekends in early summer as the weather improves. The opening of all our outdoor pools is weather dependent. To check specific opening dates for a particular park, please give the park's reception a call.
We have a full festive programme throughout December, with themed entertainment and pantomimes. Staying over the Christmas holidays is only for returning guests, who we ask to call to book.
Yes, we have a strict no smoking policy in all our accommodation.
Yes! We're delighted that Government guidance states that all our hot tubs on our self-catering accommodation are once again available for guests to use. So you can relax, unwind and melt all your worries away in your very own hot tub whilst staying with us.
Yes, you are more than welcome to have supermarket deliveries once you have checked in. Please ensure you are available and at your accommodation at the time of delivery to accept your order. You will also need to provide the delivery driver with your holiday home number and directions to your accommodation.
You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.
Your very own hot tub is located on the outside decking of your caravan or lodge. For our houses, the hot tubs are located either on the outdoor decking or within the private garden. For all our accommodation the hot tubs are easily reachable from the entrance to your holiday home and just a short walk to the door.
You can spend as long as you like in the hot tub, but we recommend that you stay no longer than 15 minutes a time. We recommend that children over 8 stay in for a maximum of 10 minutes.
Remember, you can always get back in your hot tub again later after you’ve cooled off!
If your arrival date is before the 4th July 2020, a member of our team will be in touch with you directly to discuss your options.
Any holiday arriving before 4th July can be moved to a future date free of charge*.
All 2020 holidays booked with us are covered by our Booking Guarantee, letting you move your booking free of charge, provided you give us 4 weeks notice. You can move your holiday to any date up until the end of 2021*.
(*Charges may apply if your holiday is moved to a date with an increased tariff period). Please check our Booking Guarantee page for details of alternative dates available. Any holidays outside 4 weeks of arrival are bound by our normal T&Cs.
Whilst it is not compulsory for businesses to pass on the 15% off, we're passing the savings on to you! To save 15% on any holiday booked before the 12th January 2021, use the discount code VAT15 when booking and we'll take off the extra 15%!
The balance of your holiday must be paid in full by 12th January 2021 to receive the full 15% off.
Any new booking with an outstanding balance after this date will be increased by 15%, back to the original VAT rate, unless you choose to pay the balance of your holiday before the 12th January. In this case, the VAT saving will still apply.
If you booked your holiday before the 15th July 2020 with a just deposit and therefore have an outstanding balance, your outstanding balance will be reduced by 15% in line with the reduction in tourism VAT.
The balance of your holiday must be paid before 12th January 2021 to receive the full 15% off. Any outstanding amount due after the 12th January 2021 will have the balance increased by 15%, back to the original VAT rate.
Unfortunately we regret that any holiday paid in full before the 15th July 2020 does not qualify for any saving.
We do welcome groups at our parks. For any specific requests please speak to a member of our reservations team.
Large single sex and young mixed groups will need to seek prior approval from Shorefield Holidays and we will usually ask for a returnable security deposit
Prices are for the holiday, for the full duration of your stay, but there is a limit (sleeps x) to how many people can stay in each type of accommodation. Please only take into account all people over the age of two when calculating accommodation berths. If your holiday is more than 4 weeks ahead you only need to pay a deposit, which is clearly displayed in the bookings process.
We do have promotions and offers on throughout the year, but these are always shown on our special offers page to help you find the best deal. You will always receive a great price when booking directly with Shorefield Holidays.
As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.
Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
Yes we can provide cots, high chairs and bed guards, all of which are available to hire as part of your holiday. Simply add these to your booking from the extras page when booking online and they will be ready and waiting for you in your accommodation on arrival.
If you have already booked your holiday with us and would like to amend your booking to add any of these extras, please call our Reservations Team on 01590 648 333 and we would be more than happy to help.
Please note, we do not provide bedding for cots.
Please visit our terms and conditions page, there is a link at the bottom of the page
Please see our special offers page for our up to date offers and any applicable discount codes
You can pay any remaining balance on your holiday at any time via our Guest Portal. To log in, you will simply need your Reservation Number or email, the Surname the holiday was booked under, as well as your arrival date.
If you would prefer to make a payment over the phone, you can give our Reservations Team a call on 01590 648 333. Please note that due to the high number of calls we are currently experiencing, we ask that you bear with us and appreciate your patience.
You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.
The following facilities are currently open across our parks, all with new social distancing measures in place:
Unfortunately, following the latest Government announcement on Friday 31st July, we are not yet able to reopen our entertainment venues.
For your safety we regret that closures will therefore still apply for our saunas and steam rooms, Oakdene's Escape Rooms and Go Active+ until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways' in 2020.
We will keep you updated if the Government make any announcements that allow us to open our remaining facilities sooner.
You can book a session to use our swimming pools online up to 48 hours in advance.
Sessions will be 45 minutes long and we request that you come ‘swim-ready’ as there will be no changing facilities available in order to minimise the use of shared facilities and high-risk touch points. There will also be no lockers in use so please ensure you bring a bag to safely keep all of your belongings in.
To ensure you can safely keep your distance in our pools we will be operating a reduced occupancy. We therefore kindly ask you to respect others and book no more than two sessions per day.
Staying at Oakdene Forest Park or Shorefield Country Park? You can book your slot from our handy app too, so you can book at any time on park or whilst on the go. Our app can be downloaded from the App Store or Google Play (Oakdene and Shorefield only).
In the interest of fairness we do not release sessions more than 48 hours in advance.
Complimentary Wi-Fi is available around the parks and inside your accommodation at Swanage Coastal Park, Oakdene Forest Park, Shorefield Country Park, Merley Court Holiday Park and Forest Edge Holiday Park. Complimentary Wi-Fi is also available throughout the main facility buildings across these parks.
There is limited Wi-Fi at Lytton Lawn and Wilksworth.
Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time. There is usually no problem at Swanage Coastal Park or Merley Court Holiday Park.
Shorefield Country Park and Oakdene Forest Park have cash points in the Reception area.
Your safety and that of our team is of utmost importance, however we still want you to feel relaxed on your visit to the spa.
Clients visiting the spa will be required to wear a face mask for the duration of your visit. Please bring your own as these will not be supplied.
Our spa team will wear PPE throughout your treatment. We also now have a hand sanitising station at the entrance to the Spa and we kindly request you use this before entering.
Appointments will be staggered to ensure a limited number of people in the spa at any one time. Extra time will be allocated between treatments and after each client to ensure a thoroughly clean and sterile treatment rooms, as well as equipment.
We regret that for your well-being, the Relaxation Room and changing rooms will be closed until further notice.
The spa will temporarily no longer be offering drinks during your visit, however you are more than welcome to bring your own bottle of water with you.
Appointments will need to be pre-booked over the phone 01590 648 339 or via email reflections@shorefield.co.uk. Please arrive to your appointment on time and alone.
We will be carrying out a COVID-19 questionnaire at time of booking and on the day of your treatment - if you or a member of your household are showing any symptoms of COVID-19, please call us and we will be more than happy to rearrange your appointment.
Yes, our Serene Caravans are specially adapted. We have an adapted Serene caravan and an adapted lodge at Shorefield Country Park, as well an adapted Serene Caravan at Oakdene Forest Park, all of which are specially adapted for wheelchair users. To find out more please see our accommodation page and access statement.
Some of our other units are suitable for those with limited mobility. If you require accommodation with level access or near to the facilities, please state this at the time of booking and we will do our best to help you. If you have any questions regarding accessibility, feel free to give our Reservations Team a call on 01590 648333 who be happy to assist.
The locations of our parks make them the ideal choice for a holiday outside of the main summer holiday months. The area is beautiful at all times of year with many local tourist attractions staying open for a large part of the year and at Shorefield Country Park and Oakdene Forest Park leisure facilities remain open throughout the year.
Entertainment at Shorefield Country Park and Oakdene Forest Park will be less frequent outside of peak holiday periods, but there is entertainment on daily all year round.
Some facilities such as the outdoor pools are only open in the warmer summer months
No we don't rent bikes, however please feel free to ask at reception and our team will be more than happy to advise the best places to do so locally.
The family pass for entertainment and facilities is mandatory for anyone staying in privately rented accommodation. Passes will need to be purchased at reception, to allow access to any of the facilities, including, pools, bars, restaurants, entertainment etc. Prices will vary depending on season, length of stay and number of people. View our prices and download a form here
The parks that have wheelchair access to the swimming pool are Oakdene and Shorefield
We have outdoor swimming pools at Shorefield Country Park, Oakdene Forest Park, Wilksworth Caravan Park and Merley Court. The opening times will vary seasonally, however these tend to be fully open during the school summer holidays, as well as at weekends in early summer as the weather improves. The opening of all our outdoor pools is weather dependent. To check specific opening dates for a particular park, please give the park's reception a call.
Well behaved dogs are welcome in 'The Milford Room' in the main complex at Shorefield Country Park, as well as in 'The Atrium' at Oakdene Forest Park. Here, you can enjoy a refreshing drink or a bite to eat in the company of your canine companion. Dogs are also welcome in 'The Atrium at Merley Court Holiday Park. We do ask that dogs are kept on a lead at all times whilst on park and that pet owners are responsible for their dogs at all times.
Yes! We're delighted that Government guidance states that all our hot tubs on our self-catering accommodation are once again available for guests to use. So you can relax, unwind and melt all your worries away in your very own hot tub whilst staying with us.
Check-in is from 5pm on the day of your arrival across all our accommodation. Please note that due to the enhanced cleaning procedures, we cannot always guarantee that your accommodation will be ready at 5pm. We therefore advise that check-in may be any time between 5pm and 5.30pm.
Check-out is by 10am on the day of departure. Note: Sunday departures for two night breaks are by 7pm.
In order to maintain social distancing, we kindly ask that you DO NOT arrive any earlier than the assigned check-in time of 5pm.
Check-in is from 12 NOON on the day of arrival, and check-out is at 11AM on the day of departure.
As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.
Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
We do welcome groups at our parks. For any specific requests please speak to a member of our reservations team.
Large single sex and young mixed groups will need to seek prior approval from Shorefield Holidays and we will usually ask for a returnable security deposit
We have three houses near and within Shorefield Country Park and one in Wimborne at Wilksworth Caravan Park, have a look at our Houses and Cottages section
We have a full festive programme throughout December, with themed entertainment and pantomimes. Staying over the Christmas holidays is only for returning guests, who we ask to call to book.
Most of our holiday parks are open for 11 months of the year, however this can vary depending on the park. All of our parks are closed from early January until early February. Specific opening dates for each of our parks are:
All of our parks have holiday park licences, therefore they cannot be used to live on (Residential), but you can mainly come and go as and when you like during the 10 - 11 months (depending on the park) we are open. Our parks are subject to a 56 day maximum length of stay, with at least 7 days where you will nee to be off park prior to returning. Typically, our parks are closed early January to early February.
Yes; subletting your holiday home when you’re not using it can be a great way to earn extra income to offset your running costs. You can do this yourself if you wish. As a leading holiday operator, we invest in extensive national and online marketing campaigns. This ensures that we attract thousands of holidaymakers each year, many of whom will be looking to let out a property like yours. Our fully managed letting service will allow you to remain in control at all times.
Please Note: Subletting of your holiday home is not permitted at Wilksworth Caravan Park
We find that more and more purchasers now are not just only thinking of how the holiday park could work for them but also for their children, grandkids and friends. You will receive Ownership passes that can be allocated to these so they can either come and visit you when you are at your holiday home or use it when you are busy and cannot make it down.
Yes; when it comes to brand new holiday homes, a warranty is always included. There is some variation between manufacturers, but you can expect to receive between 1 and 5 years warranty
Absolutely, please visit our enquiry page or call 0800 214080
No, we don't offer residential accommodation as we are licenced as a holiday park and therefore must adhere to the conditions of our licences.
Our parks are temporarily closed to help prevent the spread of Coronavirus, however we still have a small team working who would be more than happy to answer any questions or send you a personalised tour! Simply fill out this form letting us know what you would like to see.
We offer pre-owned caravans at all our parks, please fill out our contact form, or give us a call to speak to a member of our ownership team.
It is possible to visit all our parks in a day, so how you want to view them is your decision. To help narrow down your choice please visit our holiday home ownership locations page, where you can see what each park has to offer, or get in touch using our quick enquiry form.
Some of our parks are walking distance from the sea, some are a short drive! Please visit our ownership locations page for further details or give our ownership team a call.
At any point you can upgrade your holiday home, or sell it if you no longer wish to be an owner. We can assist you with the sale, or viewings you may have, or even offer to buy it from you.
Well behaved dogs are welcome in 'The Milford Room' in the main complex at Shorefield Country Park, as well as in 'The Atrium' at Oakdene Forest Park. Here, you can enjoy a refreshing drink or a bite to eat in the company of your canine companion. Dogs are also welcome in 'The Atrium at Merley Court Holiday Park. We do ask that dogs are kept on a lead at all times whilst on park and that pet owners are responsible for their dogs at all times.
Most of our holiday parks are open for 11 months of the year, however this can vary depending on the park. All of our parks are closed from early January until early February. Specific opening dates for each of our parks are:
The following facilities are currently open across our parks, all with new social distancing measures in place:
Unfortunately, following the latest Government announcement on Friday 31st July, we are not yet able to reopen our entertainment venues.
For your safety we regret that closures will therefore still apply for our saunas and steam rooms, Oakdene's Escape Rooms and Go Active+ until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways' in 2020.
We will keep you updated if the Government make any announcements that allow us to open our remaining facilities sooner.
If you see another plot on park that you, and thinking about possibly upgrading, please speak to your on park holiday home ownership team who can give you details on how upgrading your holiday home can also give you options on relocating plot.
We know how important our holiday home owners are and understand that many of you have had concerns as a result of not being able to make use of your holiday home whilst the parks are closed. We have sent further details on what we will be offering to you via email. For any questions or more details in relation to these, please contact our Customer Experience Team on 01590 648 369 or emailing customer.experience@shorefield.co.uk
We appreciate your patience and support during these unsettling times and hope to welcome you back to your happy place as soon as we can.
We have many of our Ambassadors enquire about moving holiday parks within our group for various reasons, please contact your on-park ownership team to help.
We have a fully managed sublet service that can help with this, we cannot guarantee with how often we can sublet your holiday home out, but your best chances to help with this would be to give us as many peak periods like Easter, school summer holidays to give you the best chance. Our charge for this is 25% of the holiday price, plus VAT. Our Reservations team will be happy to help you can contact them on 01590 648333.
You have various options to you, the best option to get the most back will be to sell your holiday home privately, this may take longer but will get you back the highest value for your holiday home as customers like yourself are buying not only the holiday home but also the lifestyle you brought into, we do have first refusal on the sale price to match your figure after the transfer fee, so please bear this in mind. the 2nd option is to look at selling your holiday home offsite, there are many traders out there that you can arrange to visit your holiday home and quote you a price, you then need to let the park know who can arrange to send you out a ‘Owner removal form’ and give you an idea of disconnection costs, which can vary depending on if you have a veranda. Lastly, we could look to offer you a buy-in price, which will not involve any disconnection costs or commission, we will just arrange with the accounts team to raise any final bills that are due.
Most of our holiday parks are open for 11 months of the year, however this can vary depending on the park. All of our parks are closed from early January until early February. Specific opening dates for each of our parks are:
All our hot tubs are emptied, cleaned and refilled with every departure/new arrival. We do endeavour to make sure these are up to temperature when you arrive, however this is not always a guarantee, especially in colder months as this will naturally take longer.
Yes! We're delighted that Government guidance states that all our hot tubs on our self-catering accommodation are once again available for guests to use. So you can relax, unwind and melt all your worries away in your very own hot tub whilst staying with us.
Only our Sublime, Superior, Superior+ and Signature accommodation have hot tubs.
However, you can enjoy the communal hot tubs in our indoor pool areas at Oakdene and Shorefield.
Your very own hot tub is located on the outside decking of your caravan or lodge. For our houses, the hot tubs are located either on the outdoor decking or within the private garden. For all our accommodation the hot tubs are easily reachable from the entrance to your holiday home and just a short walk to the door.
You can spend as long as you like in the hot tub, but we recommend that you stay no longer than 15 minutes a time. We recommend that children over 8 stay in for a maximum of 10 minutes.
Remember, you can always get back in your hot tub again later after you’ve cooled off!