Save over 50% in our fantastic anniversary sale

Guest Promise

We are here to help you create holiday memories that will last a lifetime

Our promise to you

  1. We will do our very best to deliver to you the best holiday experience, regardless of when you come or which park you are staying at, we want a Shorefield Holiday to inspire you to want to keep coming back.
  2. We will try to keep everything simple, from booking with us, to check in, to informing you of what’s going on during your stay, so you just need to concentrate on relaxing and having fun.
  3. We will do everything before you arrive to ensure you have a great stay with us, but if something isn’t quite right we will work quickly to sort it out.
  4. We promise the Shorefield Holidays staff will make you welcome and do everything to help you to enjoy your stay by being courteous, highly trained and happy to assist you at all times.

We want everyone to have the same great holiday experience, to ensure we deliver our promises to you we expect the following in return:

Your promise to us

  1. You will look after and respect our facilities and accommodation so that everyone can enjoy them after your holiday. If there are any issues or damage you will notify our reception teams as soon as possible so they can fix it.
  2. Most importantly, you have a wonderful, fun filled stay with us, and become loyal ambassadors for Shorefield Holidays. You promise to tell all your friends through Facebook, TripAdvisor or Instagram how wonderful your holiday has been so they can join you next time.