We provide Wi-Fi access for all of our owners, so you can now sit back in your holiday home and make all your friends on social media jealous of your stunning surroundings.
There are many fantastic reasons to be based here in this beautiful part of Hampshire and Dorset, with the New Forest and stunning South Coast beaches being just two of them, however, the lack of a strong 4G/5G signal is one of the challenges of being in such a beautiful location.
As a Holiday Home Owner, you will either have access to our VIP wireless network or your own dedicated Private Network. Please check with your park's ownership team if you are unsure which wireless network to connect to.
You can find more information about our networks, how to contact us if you are experiencing issues and what you can expect from our networks below.
Quick start guide to your Shorefield Private Network
Much like a home connection, our personal wireless network is a cabled access point directly to your holiday home, which you can use to access the internet.
Currently available at some areas of Shorefield Country Park & Oakdene Forest Park as well as all of New Forest Lodge Retreat.
The access details to your personal, private network will have been provided to you, but if you would like us to resend them, please email wifi.support@shorefield.co.uk including your park and unit details. Alternatively, you can speak to our reception or ownership team.
To connect your wireless-ready device to your personal network' please follow the below steps:
On your device, check for an Internet Connection or Wi-Fi icon within the device settings.
Click this icon to see the available networks.
Select your Wi-Fi network (Your pitch/holiday home number e.g. M003, this will have been provided in your welcome letter) and click Connect.
Enter your password when prompted
When the display shows "Connected", you can browse the internet.
To review our full terms and conditions please visit our website at the following web address:Terms of Service
Our full private Network service expectations can be found below
Our Private Network Service Expectations
Wi-Fi service expectations for holiday home owners using our private network.
1. Service Coverage Expectations:
Your Private Network Wi-Fi coverage is available within your holiday home (for internet access in our facilities, please use the Guest@”YourPark” Wi-Fi service).
Coverage is intended for a minimum of 50% of your Holiday Home
Coverage can be impacted by wall density, the insulation of your holiday home and certain materials used in construction. Although best endeavours will be made, 100% coverage throughout the season is not guaranteed & should not be expected.
2. Speed / Usage
By providing Wi-Fi to Holiday Home Owners we always prioritize your connection and speed above our Guest network for Holiday Makers. Therefore, you can expect the following:
At least 10Mbps Upload and Download and limited to 40Mbs per holiday home, which is adequate for streaming music and standard definition video.
Enough bandwidth for internet browsing and email access (among other low bandwidth internet services).
Device intercommunication is allowed. For example, printing to a wireless printer or using a Chromecast (or equivalent) to cast media to a Smart TV.
However, you should not expect the following as they are not supported:
Guarantees of consistent speed during peak times. Although you should always have a stable connection from within core facilities & receptions.
Increased Mobile Phone signal.
A reliable and consistent Online Gaming or Media Streaming experience.
Warranties or service level assurances.
Ethernet Port connectivity – Our devices are configured to provide Wireless connectivity only.
3. Guest Network
There is an alternative Guest wireless network for guests using your Holiday Home. You may ask them to use this network rather than use your own account. Please find assistance with connecting here: www.shorefield.co.uk/about-us/guest-Wi-Fi
The Guest network is throttled to a maximum upload and download speed of 5Mbs.
4. Service Support
Shorefield Holidays Ltd employees are not permitted to configure your devices; however, advice and assistance may be given and a quick start guide is available above.
Service black spots will be investigated with Shorefield owned equipment to confirm if the network is within original working parameters.
Best endeavours will be made to resolve black spots without additional cost to owners.
If 50% coverage is achieved, Shorefield Team are not obliged to take further steps. Additional works or equipment would be chargeable to the owner with a quote being arranged with our Sales Team.
To request assistance with the Wi-Fi service, please first contact your parks Reception team. Alternatively, or for further troubleshooting assistance please raise a support request via our portal. Our Wi-Fi support team will respond within 2 working days between 08:30-17:30 Mon-Fri & between 8:30-13:00 Saturday.
Terms and Conditions
On occasions, for technical, legal or operational reasons, the service may not be available. We will also control the types of material that can be sent or received over the Wi-Fi service. You must not rely on the Wi-Fi service for emergency calling or work purposes. If necessary, we can also suspend your access at any time at our sole discretion without responsibility to you. Your use of the Wi-Fi service is at your own risk, we are not responsible to you for any damages, losses, costs or expenses you suffer because the Wi-Fi service is unavailable, does not operate as expected or causes loss or damage to any data.
The Network may not be used in a manner that damages Shorefield Holidays Limited's reputation or goodwill; violates another ISP's acceptable use policy and/or terms of service; or interferes with another's use of the network.
Full Terms and Conditions of the service are available here.
Quick start guide to our VIP Wi-Fi Network
If you have not been set up with a private network yet, you can access the internet using our dedicated VIP wireless network. Available at all of our parks.
Connect your Wi-Fi enabled devices to our park network with limited bandwidth and reduced speed as more devices are connected to the same Wi-Fi network.
You have been granted access to the VIP wireless network, which you can use to access both the World Wide Web and Internet and to check your personal email. Please review our full service expectations below.
Your VIP account details have been provided to you, but if you would like us to resend them, please email wifi.support@shorefield.co.uk including your unit details and account number.
To connect your wireless-ready device to your VIP network please follow the below steps:
Before you start, please review the following requirements:
Requirements
A wireless-network-ready device
Your account number and password
Connecting
Using your guest pass to connect requires a series of two procedures: (1) connecting your device to the VIP@[your park] network and then (2) logging in as a qualified Ambassador.
Finding the Wireless VIP Network (Devices Vary)
On your PC/Windows desktop, check the system tray for a Wireless Connection icon (the tool tip reads "Wireless Network Connection/[name]").
Right-click this icon and choose View Available Wireless Networks.
When the Wireless Network Connection window appears, the VIP@[your park] WLAN will be listed.
Select the WLAN VIP@[your park] network (various other networks may also be listed) and click Connect.
If a Wireless Network Connection confirmation dialog box asks you to confirm "connecting to an unsecured network", click Connect Anyway. The network is secured and client separation is in place across all parks.
A connection status dialog appears, while a network address is obtained and initial connection established.
When the Wireless Network Connection window displays "Connected", you can close this window and proceed to the next procedure.
Logging into the Network (first time only for each device)
Start a web browser and try to connect toneverssl.com. The wireless network login page automatically appears.
Enter your Customer Account Number & Password into the login screen (as shown below)
There is also an option to manually log off a device from the network by browsing to the webpages listed below by park and selecting the log off option. You will then be able to immediately connect a replacement device.
Important: When connected to the VIP network, you have access to the internet and World Wide Web, but you cannot use any services such as file sharing, intranets, or printers. To review our full terms and conditions please visit our website at the following web address: Terms of Service
VIP Network Service Expectations
Wi-Fi service expectations for holiday home owners using our VIP network.
Our intention of service is to provide reasonable and reliable connection throughout the accommodation and facilities areas of the park for the purposes of light internet browsing and checking emails.
1. VIP Service Coverage Expectations:
Wi-Fi coverage is available throughout the accommodation and facilities areas of the park.
Coverage is intended for a minimum of 50% of your Holiday Home.
Coverage can be impacted by seasonal foliage or the insulation of your holiday home. 100% coverage throughout the season is not guaranteed & should not be expected.
2. Speed / Usage
By providing VIP wireless to Holiday Home Owners we always prioritise your connection and speed above our Guest network for Holiday Makers. Therefore, you can expect the following:
3Mbps Upload and Download per device connection, which is adequate for streaming music and standard definition video per device.
Internet browsing and email access (low bandwidth internet services).
7 registered device connections (see devices section below for guide): 5 Mobile Devices (e.g. laptop, smartphone, tablet) 2 Static Devices (e.g. Smart TV, Games Console, Media Streaming device). Please complete our online Ambassadors Mac Address form to have your devices added.
However, you should not expect the following as they are not supported:
Guarantees of consistent speed during peak times. Although you should always have a stable connection from within core facilities & receptions.
Setting up your own network as devices are hidden from each other for security reasons.
Increased Mobile Phone signal.
A reliable and consistent Online Gaming or Media Streaming experience.
Warranties or service level assurances.
Devices that need inter-communication on the local network will not be supported i.e. Chromecast and printers.
3. Device Registration
You will be provided with 1 VIP Pass code per Holiday Home.
This code can be used to connect 5 devices to the wireless network at any one time.
To register up to 2 static devices, please contact our Reception team or complete our online Ambassadors Mac Address form, which will be added within 2 working days, 08:30-17:30 Mon-Fri. You will receive email confirmation when your MAC address has been added.
There is an alternative Guest wireless network for guests using your Holiday Home. It is recommended you ask them to use this network rather than use your own account. Please find assistance with here: www.shorefield.co.uk/about-us/guest-wifi
Your VIP Network is given priority over the Guest wireless network and has a higher download/upload speed.
Ethernet Port connectivity – Our devices are configured to provide Wireless connectivity only.
4. Service Support
Shorefield Holidays Ltd employees are not permitted to configure your devices; however, advice and assistance may be given. A quick start guide is available above.
Service black spots will be investigated with Shorefield owned equipment to confirm if the network is within original working parameters.
Best endeavors will be made to resolve black spots without additional cost to owners.
If 50% coverage is achieved, Shorefield Team are not obliged to take further steps. Additional works or equipment would be chargeable to the owner with a quote being arranged with our Sales Team.
To request assistance with the Wi-Fi service, please first contact your parks Reception team. Alternatively, or for further troubleshooting assistance please raise a support request via our portal. Our Wi-Fi support team will respond within 2 working days between 08:30-17:30 Mon-Fri & between 8:30-13:00 Saturday.
Terms and Conditions
On occasions, for technical, legal or operational reasons, the service may not be available. We will also control the types of material that can be sent or received over the Wi-Fi service. You must not rely on the Wi-Fi service for emergency calling or work purposes. If necessary, we can also suspend your access at any time at our sole discretion without responsibility to you. Your use of the Wi-Fi service is at your own risk, we are not responsible to you for any damages, losses, costs or expenses you suffer because the Wi-Fi service is unavailable, does not operate as expected or causes loss or damage to any data.
The Network may not be used in a manner that damages Shorefield Holidays Limited's reputation or goodwill; violates another ISP's acceptable use policy and/or terms of service; or interferes with another's use of the network.
Full Terms and Conditions of the service are available here.
Connecting a smart device with a MAC address
As a holiday home owner with us you have access to our dedicated VIP wireless network, where you will be able to connect multiple devices at the same time.
In addition to mobile devices, you can also connect up to 2 static devices, such as smart TV’s and games consoles. In order to connect these devices, you will need to provide us with the MAC address of any device(s) you wish to be added to the network. These can usually be found:
Affixed to the back of the device
Within the network settings of the device
MAC addresses will appear as a combination of letters & numbers, in sets of two, each separated by a dash or sometimes a colon.
For example: 00-50-5E-C0-00-01 or 00:50:5E:C0:00:01
Q.I can't find my MAC address.
If you are struggling to find the MAC address of a specific device or piece of equipment, please follow this link where you will find specific information on how to locate it by device.
You can register your device(s) by filling out our short form using the link below. You will need to have the following details to hand:
Your Shorefield Holidays Account No: (e.g. SMI1234)
Your Park
Your Pitch No.
MAC Address of Device 1
MAC Address of Device 2
Your Email Address For Verification
In order to connect your 2 static smart devices, you will need to provide us with the MAC address of any device(s) you wish to be added to the network.
We are always considering ways to improve your experience of our wireless network and have made the decision to block access to unauthorised VPNs as they are detected by UK streaming services and we risk these services being blocked for our Owners. It is our belief the majority of owners wish to stream UK TV on our wireless network and we do not want the few to impact the many.
However, if you occasionally use a VPN for remote working, please can you kindly complete this form to request a VPN for remote working purposes. Our team will then be able to consider your request and you can avoid any interruption.
Whilst you are welcome to use a VPN for occasional remote working, may we remind you that you may not conduct a business from your Holiday Home.
Need further assistance?
If you experience any difficulties connecting, please call or visit our Reception Teams who can assist with most issues. Our Receptions will liaise with our ICT Team for more technical issues.Contact Reception
Owners benefits & discounts
FCA authorised and regulated
British Holiday & Home Parks Association Member
Flexible finance options available
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