The code to access your key will be the last four digits of your reservation number. Simply enter these four numbers on the combination, then turn the knob at the top of the key box to the right to access your key! Check out our video to see for yourself just how easy it is...
We’ve introduced contactless check-in for all our getaways, so you don’t need to worry about key handovers or queueing at Reception. Simply head straight to your accommodation and your key will be waiting for you in a secure location!
As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.
Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
Check-in will vary depending on the accommodation you have booked.
Check-out is by 10am on the day of departure. Note: Sunday departures for two night breaks are by 7pm.
In order to maintain social distancing and to ensure your accommodation is ready, we kindly ask that you DO NOT arrive any earlier than the assigned check-in time.
All 2021 and 2022 holidays booked with us are covered by our Booking Guarantee.
If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.
If your home region is locked down further by the Government or Government restrictions prevent you from arriving for your holiday, you can move your booking to an equivalent date free of charge† or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.
If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†
You also have the option to redeem your credit at a later date against any future holiday if you're not yet sure when you would want to visit us.
†Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for full details and alternative dates available. Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs. Please refer here for your rights to cancel and receive a refund under any other circumstances.
Please note that the restrictions on wearing face coverings have now tightened, therefore face coverings are compulsory when visiting our on-site shops, sales offices or Reflections Day Spa.
We continue to encourage the use of face coverings when visiting any of our indoor facilities or moving through busy areas in which there are people you would not normally socialise with, even though masks and face coverings in these areas are no longer compulsory. Our staff and team members will continue to wear masks in public areas where divider screens aren't present and our spa team will wear face coverings for your treatment.
As a handy guide, we are therefore currently advising guests wear face coverings in the following areas at our parks:
Thank you for helping us keep everyone safe.
Yes, you're welcome to use the facilities on the day of your arrival before checking into your accommodation.
Please note that sessions in certain facilities will need to be pre-booked. You can book from here, no more than 48 hours in advance.
From Saturday 7th August, you no longer need to pre-book swimming sessions for our pools at Oakdene Forest Park or Shorefield Country Park.