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Less contact, check-in straight away So you can relax and enjoy your holiday

Contactless Check-In

How does it work? Find out all you need to know here...

All our holidays feature contactless check-in, so you don't need to head to reception on arrival to pick up your key. We've put together all the information you might need on our contactless check-in process.
  • Head straight to your accommodation
  • Your key is securely waiting in a key box on your accommodation
  • Access your key box using the last four digits of your reservation number
  • No need for visiting reception!
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Contactless Check-in What to expect

Contactless Check-in

We want to make things as safe and easy for you as possible. Our contactless check-in removes the need for face-to-face contact with any of our friendly team.

The code to access your key will be the last four digits of your reservation number. Simply enter these four numbers on the combination, then turn the knob at the top of the key box to the right to access your key! Check out our video to see for yourself just how easy it is...

We’ve introduced contactless check-in for all our getaways, so you don’t need to worry about key handovers or queueing at Reception. Simply head straight to your accommodation and your key will be waiting for you in a secure location!

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  • Access your key using the last four digits of your reservation number
  • Turn the knob at the top of the key box to open
  • Zero contact needed
  • No queuing at reception
  • See more Hide

How does it work? Take a look!

Frequently Asked Questions

What is contactless check-in?

As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.

Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.

What are your check-in and check-out times for self-catering accommodation?

Check-in will vary depending on the accommodation you have booked.

  • All our Signature lodges, Treehouses, Lavender House, Wisteria House and Honeysuckle Cottage have check-in from 2pm
  • All other lodges (Select, Select +, Superior and Superior +) plus The Burrow, Tudor Rose House and Sublime Hot Tub Caravans have check-in from 3pm
  • All remaining accommodation (Forest, Supreme, Serene, Sensation, Seaside and Statement Caravans) have check-in from 4pm

Check-out is by 10am on the day of departure. Note: Sunday departures for two night breaks are by 7pm.

You are welcome to arrive earlier and make use of any of the parks facilities, but please do not head to your accommodation until you have received your text confirming that it is all ready for you.

Due to Coronavirus, if I don’t want to arrive for my holiday can I get a refund?

All holidays booked with us are covered by our Booking Guarantee.

If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.

If your home region is locked down further by the Government or Government restrictions prevent you from arriving for your holiday, you can move your booking to an equivalent date free of charge† or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.

If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†

You also have the option to redeem your credit at a later date against any future holiday if you're not yet sure when you would want to visit us.

†Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for full details and alternative dates available. Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs. Please refer here for your rights to cancel and receive a refund under any other circumstances.

If we arrived early would we be able to use the facilities before we check-in?

Yes, you're welcome to use the facilities on the day of your arrival before checking into your accommodation.

Please note that sessions in certain facilities will need to be pre-booked. You can book from here, no more than 48 hours in advance.

From Saturday 7th August, you no longer need to pre-book swimming sessions for our pools at Oakdene Forest Park or Shorefield Country Park.

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