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Less contact, check-in straight away So you can relax and enjoy your holiday

Contactless Check-In

How does it work? Find out all you need to know here...

All our holidays feature contactless check-in, so you don't need to head to reception on arrival to pick up your key. We've put together all the information you might need on our contactless check-in process.
  • Head straight to your accommodation
  • Your key is securely waiting in a key box on your accommodation
  • Access your key box using the last four digits of your reservation number
  • No need for visiting reception!
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Contactless Check-in What to expect

Contactless Check-in

We want to make things as safe and easy for you as possible. Our contactless check-in removes the need for face-to-face contact with any of our friendly team.

The code to access your key will be the last four digits of your reservation number. Simply enter these four numbers on the combination, then turn the knob at the top of the key box to the right to access your key! Check out our video to see for yourself just how easy it is...

We’ve introduced contactless check-in for all our getaways, so you don’t need to worry about key handovers or queueing at Reception. Simply head straight to your accommodation and your key will be waiting for you in a secure location!

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  • Access your key using the last four digits of your reservation number
  • Turn the knob at the top of the key box to open
  • Zero contact needed
  • No queuing at reception
  • See more Hide

How does it work? Take a look!

Frequently Asked Questions

How do I check in at Merley Court?

Check-in less and holiday more. We no longer operate a reception at Merley Court Holiday Park. All our wonderful accommodation features online check-in with your keys waiting for you securely upon arrival. Here's what you can expect:

  • Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
  • On the day of your arrival, we’ll send you a text (and an email) when your holiday home is ready and to let you know your accommodation number, as well as details of how to find your accommodation on park.
  • Simply head to our woodland lodges, approach the barrier and use the button to call our team, who will let you in. Your accommodations keys will be waiting for you in our secure key box. Attached to the keys will be a barrier fob, so that you can come and go as you please during your stay.
  • Please do not head to your accommodation until you have received your text confirming that it is all ready for you. Once you have settled in, you will be prompted to check-in via our online portal.
  • In the unlikely event of experiencing any difficulties or something’s not quite right, our onsite Warden is on hand throughout your stay.
What are your check-in and check-out times for self-catering accommodation?

Check-in will vary depending on the accommodation you have booked.

  • All our Signature lodges, Treehouses, Lavender House, Wisteria House and Honeysuckle Cottage have check-in from 2pm
  • All other lodges (Select, Select +, Superior and Superior +) plus The Burrow, Tudor Rose House and Sublime Hot Tub Caravans have check-in from 3pm
  • All remaining accommodation (Forest, Supreme, Serene, Sensation, Seaside and Statement Caravans) have check-in from 4pm

Check-out is by 10am on the day of departure. Note: Sunday departures for two night breaks are by 7pm.

You are welcome to arrive earlier and make use of any of the parks facilities, but please do not head to your accommodation until you have received your text confirming that it is all ready for you.

Can I move my current holiday home to one of your holiday parks?

Yes of course. You can choose to move your current holiday home from anywhere in the UK to either Shorefield Country Park or Oakdene Forest Park, on selected pitches that are suitable.

  • Your holiday home must be 2015 or newer.
  • £10,000 one off premium to be paid upon joining.
  • Pro-rata site fees & rates to be paid upon joining.
  • Anyone choosing to join us after 31 August will be required to pay the first half of site fees for the next season by 31 October.
  • Any transport, siting, connection and safety costs are to be paid upon joining.
  • Options to bring your holiday home to Shorefield Country Park & Oakdene Forest Park only.
  • External and internal photos will be required before a bring on is agreed.
  • We may ask your current park for a reference on you as a holiday home owner.
  • Any decking can NOT be moved across.
  • All steps must be UPVC and of good condition.
  • No warranty will be offered for siting the holiday home.
  • Pitches are subject to limited availability and vairy in size.

Our ownership team can go through the process in detail with you. Get in touch with them today.

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