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Shorefield Getaways in 2020 children at New Forest beach
Discover open spaces Picturesque locations and fresh countryside air

Shorefield Getaways in 2020

Escape to the great outdoors and discover nature on your holiday

For many, having something to look forward to is a haven from all the uncertainty around right now.

We are delighted to be welcoming guests back to our parks, whilst ensuring we comply with the Coronavirus restrictions and social distancing guidelines. With the many updates in Government guidance and advice, we have made some considerable changes to our usual breaks. Our ‘Shorefield Getaways’ for 2020 let you escape and relax in the great outdoors, without all our usual facilities.

Discover nature along the miles of beaches right on our doorstep or explore the vast open spaces of the New Forest. Our parks are ideally located for making the most of the outdoors, wherever you choose to experience them.

Following the latest Government announcement, we are thrilled that our entertainment venues are now open! Whilst we can't yet offer our usual jam-packed range of acts, there is plenty of family fun from 6-10pm every night. Our swimming pools and many of our leisure facilities are also already open for 2020 Getaways!

Unfortunately, we are not yet able to reopen our saunas and steam rooms, Go Active+ or Oakdene Escape Rooms until further notice. We regret that the Retreat Bar at Merley Court also remains closed for 2020 Getaways until further notice.

Our brand-new experience, ‘Shorefield Getaways’ will apply for all new bookings arriving in 2020 until further notice. We anticipate being able to offer our usual facilities for any 2021 ‘Shorefield Holiday’.

As an added precautionary measure, we will no longer provide towels in our accommodation in order to minimise the risk to you as guests. We therefore recommend that you bring your own towels and tea towels.

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  • Self-contained accommodation
  • Stunning coastal walks
  • Woodland settings
  • Miles of local beaches
  • Indoor swimming pools
  • Pet-friendly parks
  • Hot tub retreats
  • Outdoor dining & food delivery service at Oakdene & Shorefield
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Shorefield Getaways

Shorefield Getaways

To comply with Government guidelines, Shorefield Getaways let you experience the great outdoors and make unforgettable family memories, without all our usual facilities.

All new bookings for the 2020 season will be taken on this basis until further notice.

Breath in the fresh Dorset sea air or unwind in the leafy surroundings of the New Forest. Wherever you choose to take your Shorefield Getaway, you’ll be spoilt for choice with open spaces to explore and discover.

You can take a look at all the changes we're making across our parks to safely welcome you back in our latest blog too.

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  • Wide open beaches
  • Social distancing
  • Food delivery service to your accommodation
  • Self-contained luxury lodges and modern caravans
  • Outdoor dining
  • Free Wi-Fi across all our parks
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Discover our stunning coastal and New Forest getaways

Contactless Check-in

Contactless Check-in

We’ve introduced contactless check-in for all our Shorefield Getaways, so you don’t need to worry about key handovers or queueing at Reception.

We want to make things as safe and easy for you as possible. Our new contactless check-in removes the need for face-to-face contact with any of our friendly team. Simply head straight to your accommodation and your key will be waiting for you in a secure location! Due to our enhanced cleaning regimes, your accommodation may take a little longer to be ready. Our check-in times for self-catering accommodation are from 5pm for holidays booked directly with us. Whilst we aim to have your accommodation ready as soon as possible, due to our enhanced cleaning regimes this may take a little longer.

  • Zero contact needed
  • Head straight to your accommodation
  • No queuing at reception
  • Check-in from 5pm
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How does it work? Take a look!

Contactless check in at Shorefield Holiday Parks in Dorset and the New Forest

Contactless check-in for all our accommodation

What facilities will be open?

What facilities will be open?

We're delighted to have safely reopened a range of our fantastic facilities, all with new social distancing measures in place.

Swimming pools, gyms and the outdoor sports courts will just need to be booked in advance to ensure social distancing and help keep you safe. Simply book online or using our app up to 48 hours in advance... You can even do it whilst you're on park! As a handy guide, the following facilities are now open across our holiday parks:

  • Indoor swimming pools
  • Bars and restaurants with table service*
  • Safely distanced entertainment 6pm-10pm every night*
  • Our outdoor play parks
  • Adventure Golf at Oakdene Forest Park
  • Outdoor tennis court and football court at Shorefield Country Park
  • Indoor arcades*
  • Food delivery service straight to your accommodation*
  • Gyms*
  • Reflections Day Spa at Shorefield Country Park
  • *at Oakdene and Shorefield only
  • Our saunas, steam rooms, Go Active+ and Oakdene Escape Rooms remain closed until further notice
  • Please note the Retreat Bar and Gym at Merley remain closed for 2020 Getaways until further notice
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1 Indoor Flume Swimming

Pre-book your swimming session from our app

Tides acorn food ordering app

Order food from your table or directly to your accommodation

2 Child Slide Play Park

Explore our outdoor play parks


Adventure Golf at Oakdene Forest Park

Tennis Court Shorefield

Outdoor tennis court at Shorefield Country Park

New Cleaning Procedures

New Cleaning Procedures

We've made some significant changes to our cleaning procedures and increased our sanitation routine, meaning every single holiday home is cleaned to an exceptionally high standard.

Our cleaning teams focus on high-touch areas such as door handles, TV remote controls, kitchen fittings and tabletops. Alongside increased sanitation, we’ve also introduced a brand-new swab test system which randomly tests four areas within each holiday home, to ensure the utmost standards of cleanliness and give you added reassurance.

Our shared shower and toilet facilities at our camping and touring parks also have more frequent and enhanced cleaning schedules, alongside our focus on touch points here too.

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Changes we've made across our parks

Increased sanitation and cleaning procedures Shorefield Holidays

Increased sanitation and a focus on touch points

Socially Distanced Holidays

Socially Distanced Holidays

All our self-contained holiday homes across our parks are at least 5 metres apart, giving you plenty of space between your closest neighbour and making them the perfect choice for a socially distanced getaway.

If you do need to pick up some essentials from our on-site shops, visit our holiday home ownership offices or simply pop to reception for any reason, that’s no problem! We’ve introduced clear floor markings, protective separator screens and one-way systems to help you stay socially distant and give you peace of mind.

We’ll also have plenty of sanitising stations situated throughout our main facility buildings.

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  • All holiday homes are at least 5 metres apart
  • Sanitising stations situated throughout our main facilities
  • Protective separator screens installed
  • Social distancing floor markings for ease and reassurance
  • Self-contained accommodation
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Holiday park entrace with social distancing

Social distancing measures in place throughout our holiday parks

The Great Outdoors

The Great Outdoors

You’ll find all our parks in idyllic locations along some of the most stunning parts of the UK’s South Coast.

There’s plenty for you and friends or family to explore, right on our doorstep. Discover miles of beautiful beaches or leafy forest landscapes – the choice is yours! The hardest thing will be not falling in love with the area!

  • Coastal landscapes
  • Award-winning local beaches
  • Vast open spaces of the New Forest
  • Fresh sea air
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Family Walking Dog Through Woodland

Open spaces and forest landscapes

Mother and child on beach at sunset

Miles of beaches

New Forest Pony In Colourful New Forest Heathland

Plenty to explore in the New Forest

1 Bournemouth Beach

Sandy beaches of Bournemouth

Young girl on Milford on Sea beach in summer

Enjoy socially distanced days on our local coastline

Couple Cycle Through A Leafy Forest Canopyt

Scenic cycle routes

Coronavirus Booking Guarantee

Coronavirus Booking Guarantee

We've got you covered. All our 2020 Shorefield Getaways are covered by our Booking Guarantee, meaning you can rest safe in the knowledge that your booking is secure if the Coronavirus pandemic affects your holiday.

Find more details on our Booking Guarantee page.

  • Covers any 2020 holiday
  • Reassurance of your booking
  • Allows you to reschedule for another date
Woman in hot tub booking guarantee

Hot tub lodges

Family Piggyback on a caravan holiday in the New Forest

Self-containted holiday accommodation

5 Lodges Woodland Park Oakdene

Scenic woodland and coastal park locations

Frequently Asked Questions

Due to COVID-19, what facilities will be open?

The following facilities are currently open across our parks, all with new social distancing measures in place:

  • Entertainment venues at Oakdene Forest Park and Shorefield Country Park*
  • Indoor bars and restaurants with table service only, at Oakdene Forest Park and Shorefield Country Park
  • Outdoor Dining at Oakdene Forest Park and Shorefield Country Park
  • Indoor Swimming Pools at all parks
  • Outdoor Swimming Pools at all parks
  • Tennis & Football Courts at Shorefield Country Park
  • Indoor arcades at Oakdene Forest Park and Shorefield Country Park
  • Adventure Golf at Oakdene Forest Park
  • Food delivery service at Oakdene Forest Park & Shorefield Country Park
  • On-site shops across all parks
  • Launderettes at all of our holiday parks
  • Outdoor play parks at all parks
  • Gyms at Oakdene Forest Park and Shorefield Country Park
  • Reflections Day Spa at Shorefield Country Park

*Please note that our entertainment venues will be open every evening from 6pm - 10pm with safely distanced family fun.

For your safety we regret that closures will therefore still apply for our saunas and steam rooms, Oakdene's Escape Rooms and Go Active+ until further notice. Unfortunately the Retreat Bar and Gym at Merley Court also remain closed for 2020 Getaways until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways' in 2020.

We will keep you updated if the Government make any announcements that allow us to open our remaining facilities sooner.

What is contactless check-in?

As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.

Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.

Do you provide towels?

As an added precautionary measure, we will no longer provide towels, tea towels or oven gloves in our accommodation in order to minimise the risk to you as guests. We therefore recommend that you bring your own towels, tea towels and possibly oven gloves for your holiday.

Please note that we also ask that you bring your own toiletries including soap, shower gel shampoo and other bathroom necessities.

How do I get 15% off my holiday, in line with the new reduction in VAT?

Whilst it is not compulsory for businesses to pass on the 15% off, we're passing the savings on to you! To save 15% on any holiday booked before the 12th January 2021, use the discount code VAT15 when booking and we'll take off the extra 15%!

The balance of your holiday must be paid in full by 12th January 2021 to receive the full 15% off.

Any new booking with an outstanding balance after this date will be increased by 15%, back to the original VAT rate, unless you choose to pay the balance of your holiday before the 12th January. In this case, the VAT saving will still apply.

I have booked my holiday before the 15% reduction in VAT came into effect, will I receive the saving too?

If you booked your holiday before the 15th July 2020 with a just deposit and therefore have an outstanding balance, your outstanding balance will be reduced by 15% in line with the reduction in tourism VAT.

The balance of your holiday must be paid before 12th January 2021 to receive the full 15% off. Any outstanding amount due after the 12th January 2021 will have the balance increased by 15%, back to the original VAT rate.

Unfortunately we regret that any holiday paid in full before the 15th July 2020 does not qualify for any saving.

Due to Coronavirus, if I don’t want to arrive for my holiday can I get a refund?

All 2020 holidays booked with us are covered by our Booking Guarantee, letting you move your booking free of charge, provided you give us 4 weeks notice. You can move your holiday to any date up until the end of 2021*.

Should the Government issue a local lock-down in your area, meaning you cannot travel to our holiday parks, you can move your booking to an alternative date free of charge* even if you are within the 4 weeks' notice period.

(*Charges may apply if your holiday is moved to a date with an increased tariff period). Please check our Booking Guarantee page for details of alternative dates available. Any holidays outside 4 weeks of arrival are bound by our normal T&Cs.

More frequently asked questions

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Applies to all our 2020 holidays

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