Escape to the great outdoors and discover nature on your holiday
For many, having something to look forward to is a haven from all the uncertainty around right now.
With the many updates in Government guidance and advice, we have made some considerable changes to our usual breaks. Our ‘Shorefield Getaways’ let you escape and relax in the great outdoors and make treasured family memories, without all our usual facilities. Discover nature along the miles of beaches right on our doorstep or explore the vast open spaces of the New Forest. Our parks are ideally located for making the most of the outdoors, wherever you choose to experience them on your staycation.
We were delighted to have safely opened many of our fantastic facilities across our parks after the first lockdown, all with new social distancing measures in place. We have put together this handy guide, with what we may be able to reopen and when, to help you plan your staycation.
For our camping and touring holidays, please note that the government's current roadmap outlines that our shared shower facilities can reopen from the 17th May at the earliest. Please ensure your tent, tourer or camper has its own 'on-board' wash facilities for holidays arriving before this date. Our shared toilet blocks at our campsites will be open without showers from the 14th April, in line with government guidelines.
Some facilities may remain closed for 2021 'Shorefield Getaways', for your safety. Our ‘Shorefield Getaways’ experience will apply for all new bookings arriving in 2021 until further notice.
We can't wait to welcome you for an incredible getaway. With fantastic offers on holidays throughout the year, why not treat yourself and the family to a last-minute staycation?All our special offers
To comply with Government guidelines, Shorefield Getaways let you experience the great outdoors and make unforgettable family memories, without all our usual facilities.
We've also been awarded the Visit Britain 'We're Good To Go' industry standard, with a range of new procedures and clear processes in place to ensure your safety and reassurance. All new bookings for the 2021 season will be taken on the basis of reduced facilities until further notice.
Breath in the fresh Dorset sea air or unwind in the leafy surroundings of the New Forest. Wherever you choose to take your Shorefield Getaway, you’ll be spoilt for choice with open spaces to explore and discover.
We’ve introduced contactless check-in for all our Shorefield Getaways, so you don’t need to worry about key handovers or queueing at Reception.
We want to make things as safe and easy for you as possible. Our contactless check-in removes the need for face-to-face contact with any of our friendly team. Simply head straight to your accommodation and your key will be waiting for you in a secure location! Due to our enhanced cleaning regimes, your accommodation may take a little longer to be ready. Our check-in times for self-catering accommodation are from 4pm for holidays booked directly with us. Whilst we aim to have your accommodation ready as soon as possible, due to our enhanced cleaning regimes this may take a little longer.
We were delighted to have safely reopened a range of our fantastic facilities after the first lockdown, all with new social distancing measures in place, and hope to do so again as soon as possible when our parks reopen.
Please note that what facilities will be available will depend on the date of your stay, as well as subject to government review. We've put together our handy guide with what we hope to reopen and when, to give you an idea of what we might be able to offer. Currently, the government's roadmap outlines that the following facilities will be able to open no earlier than 12th April:
Swimming pools, gyms and the outdoor sports courts will just need to be booked in advance to ensure social distancing and help keep you safe. Simply book online or using our app up to 48 hours in advance... You can even do it whilst you're on park!
We've made some significant changes to our cleaning procedures and increased our sanitation routine, meaning every single holiday home is cleaned to an exceptionally high standard.
With increased sanitation procedures throughout our accommodation, our cleaning teams focus on high-touch areas such as door handles, TV remote controls, kitchen fittings and tabletops to ensure the utmost standards of cleanliness and give you added reassurance.
We have also reduced our inventory and the amount of non-essential items in our self-catering accommodation, to minimise the risk to you through high-touch areas.
Our shared shower and toilet facilities at our camping and touring parks also have more frequent and enhanced cleaning schedules, alongside our focus on touch points here too.
We're here to keep you and your family safe... That's why all our teams across our South Coast parks are required to wear face coverings at all times* in any indoor public areas.
We ask that all guests wear face coverings when entering or moving around any of our facilities, as required by Government, to help prevent the spread of the virus. This includes within our arcades, receptions and our restaurants until you are seated at your table. Excludes children under 11 years of age and those with health conditions/exemptions. As a handy guide, we are therefore asking guests to wear face coverings in the following areas at our parks:
*Exceptions apply for our entertainers whilst performing on stage, in addition to our lifeguard teams in the pool areas or any team behind a protective separator screen.
All our self-contained holiday homes across our parks are at least 5 metres apart, giving you plenty of space between your closest neighbour and making them the perfect choice for a socially distanced staycation.
If you do need to pick up some essentials from our on-site shops, visit our holiday home ownership offices or simply pop to reception for any reason, that’s no problem! We’ve introduced clear floor markings, protective separator screens and one-way systems to help you stay socially distant and give you peace of mind.
Please note that we are asking all guests and staff to wear face coverings when entering any of our indoor facilities. We’ll also have plenty of sanitising stations situated throughout our main facility buildings.
You’ll find all our parks in idyllic locations along some of the most stunning parts of the UK’s South Coast.
There’s plenty for you and friends or family to explore, right on our doorstep. Discover miles of beautiful beaches or leafy forest landscapes – the choice is yours! The hardest thing will be not falling in love with the area!
Coastal landscapes
Award-winning local beaches
Vast open spaces of the New Forest
Fresh sea air
Enjoy a staycation in the some of the UK's most beautiful regions
We've got you covered. All our 2021 Shorefield Getaways are covered by our Booking Guarantee, meaning you can rest safe in the knowledge that your booking is secure if the Coronavirus pandemic affects your holiday.
We understand the need to be flexible in the current situation. That's why all 2021 holiday bookings are covered by our 'Booking Guarantee' to help you in as many ways as possible.Booking Guarantee
Frequently Asked Questions
What is contactless check-in?
As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.
Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
Due to COVID-19, what facilities will be open?
Last updated 7th April 2021: We were delighted to be able to safely reopen many of our fantastic facilities following the first lockdown, all with new social distancing measures in place. What we will be able to offer will depend on the date of your arrival, as well as the latest announcements as a result of the government's reviews.
Currently, this roadmap outlines that the following facilities will be able to open no earlier than 12th April:
Indoor swimming pools at all parks (with reduced capacity, pre-booking required)
Outdoor dining and food delivery service to your accommodation at Oakdene Forest Park and Shorefield Country Park
On-site shops across all parks
Gyms at Oakdene Forest Park and Shorefield Country Park (with reduced capacity, pre-booking required)
Go Active+ Activities atOakdene Forest Park (pre-booking required)
Adventure Golf at Oakdene Forest Park
Outdoor play areas
Outdoor sports courts at Shorefield Country Park (pre-booking required)
Reflections Day Spa at Shorefield Country Park (open from 13th April)
Whilst we’d love to be able to open all our usual facilities, some will remain closed for your safety until any changes are announced by the Government. We've put together our handy guide with what we hope to reopen and when, following the government's roadmap.
We regret that we are not yet able to reopen saunas and steam rooms, entertainment, indoor bars and restaurants, Reflections Day Spa, arcades or Oakdene's Escape Rooms until further notice. Unfortunately the Retreat Bar and Gym at Merley Court also remain closed until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways'.
Rest assured we are working hard to ensure we can offer you as much of the Shorefield Holidays Experience as possible on your staycation.
We will keep you updated if the Government make any announcements that indicate whether we will be permitted to re-open our facilities and any changes that may take place.
Due to Coronavirus, if I don’t want to arrive for my holiday can I get a refund?
All 2021 holidays booked with us are covered by our Booking Guarantee.
If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.
If your home region is locked down further by the Government or Government restrictions prevent you from arriving for your holiday, you can move your booking to an equivalent date free of charge† or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.
If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†
You also have the option to redeem your credit at a later date against any future holiday if you're not yet sure when you would want to visit us.
†Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for full details and alternative dates available. Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs.
Due to COVID-19, will your shared shower and toilet facilities at your camping and touring parks be open?
Our shared toilet blocks at our campsites will be open without showers from the 14th April, in line with government guidelines. The government guidance currently outlines that shared shower blocks may reopen from the 17th May at the earliest, therefore these facilities will remain closed for any camping or touring holidays arriving before this date.
As we will be unable to reopen shower facilities until at least the 17th May, we ask that you ensure your camper, tent or tourer has its own 'on-board' wash facilities when booking pitches with an arrival before the 17th May 2021.
We do however advise that you make use of your own 'on board' facilities in your motorhome or tourer as much as possible where available.
Do I need to wear a face mask/face covering?
Following latest advice, face coverings must be worn AT ALL TIMES when entering or walking through any of our facilities. You may remove your face mask once seated at your table within our bars and restaurants, however you must replace your face mask when leaving your table at any time. We also request that all guests wear a face covering when visiting our swimming pool facilities and only remove this when entering the pool area.
Children under 11 years of age and those with health conditions or other physical or mental illness, impairment or disability are exempt from wearing face coverings as stated by the Government.
We are also ensuring that all team members across our parks wear a face covering at all times in public areas for your safety and peace of mind. This includes within our restaurants and bars, receptions, shops and walking between any of these areas indoors. Exceptions apply for our lifeguard teams in the pool areas.
As a handy guide, we are therefore asking gusts to wear face coverings in the following areas at our parks:
Arcades
Receptions
Sales Offices
Shops
Bars and Restaurants - If you're moving around our bar and restaurant areas you must be wearing a face mask until you are seated. You may then take it off to eat/drink. Should you need to leave your table for any reason, you will need to replace your face covering.
Do you provide towels?
Towels are provided in our hot tub accommodation, all our houses and Select+ lodges, however we recommend bringing a spare as you never know when it may come in handy (trips to the beach or having a separate towel for use in the hot tub is ideal!) We supply one hand towel and one bath towel per person. Please bring your own tea towels.
We therefore do not provide towels or tea towels in our Select lodges or our range of caravan accommodation (with the exception of our Sublime Hot Tub Caravans) and therefore advise that you bring your own.
We also recommend bringing your own toiletries including soap, shower gel, shampoo and other bathroom necessities.
An update of what we hope our opening roadmap will look like, including key dates and details on what facilities we hope to reopen across our holiday parks.
In light of the Coronavirus challenges we are all facing, here at Shorefield Holidays we have been busy making lots of updates across our Dorset & New Forest holiday parks to safely welcome you back as soon as we can.
We're constantly investing into our parks to make your stay the best it can be, and 2020 is no exception as we're introducing a range of brand new caravans at Oakdene Forest Park alone.
Loved this place! Great location, spotless modern caravan with amazing shower and very friendly helpful staff. Restaurant was well organised and felt Covid safe, kids loved the amusements.
Roisin Burns – Sep 2020
Oakdene Forest Park
St. Leonards, Dorset
Great holiday
Nothing could be improved. Had a great holiday. We will definitely be returning at some point in the future.
Mr King – Nov 2020
Forest Edge Holiday Park
St. Leonards, Dorset
Family Weekend Away
We were lucky enough to stay during a heatwave & had a fantastic weekend. We were really impressed with the way Shorefield have approached the current Covid limitations. The caravan was spotless & a card had been left detailing which frequently touched areas had been Covid tested before arrival.
nicolagR9900TI – Aug 2020
Shorefield Country Park
Milford-on-Sea, Hampshire
Excellent social distancing
Excellent social distancing measures in place. Food was brilliant, used the app to order food and drinks and everything came in good time. Will probably go again.
Bryan O'Neill – Aug 2020
Oakdene Forest Park
St. Leonards, Dorset
Clean and Safe
Perfect location for exploring all the area has to offer, trips to Country Parks, driving through the New Forest and seaside towns. We stayed in a Sensation 2 caravan and it was clean and modern. Just a perfect getaway, lots of family fun and great facilities, everything felt clean and safe too.
Charlie T – Aug 2020
Oakdene Forest Park
St. Leonards, Dorset
Outstanding
Upon arrival, I was impressed by the cleanliness of a lodge. It was immaculate, inside and out. The staff were outstanding. I was always greeted with a friendly smile & they offered me recommendations on local activities. I can’t say enough about this park, the staff and cleanliness of the lodge.
Cheeseaddict1 – Sep 2020
Swanage Coastal Park
Swanage, Dorset
A great experience
As a family of 6 we had a great experience. Our second time with you, excellent staff, very helpful and polite. Thanks for the safe entertainment. All food and drinks were great. Accommodation was very clean and comfy. Overall I think you have done a great job in these times. Well done.
Mrs Wellham – Nov 2020
Oakdene Forest Park
St. Leonards, Dorset
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Oakdene Forest Park St. Leonards, Dorset
Forest Edge Holiday Park St. Leonards, Dorset
Shorefield Country Park Milford-on-Sea, Hampshire
Oakdene Forest Park St. Leonards, Dorset
Oakdene Forest Park St. Leonards, Dorset
Swanage Coastal Park Swanage, Dorset
Oakdene Forest Park St. Leonards, Dorset
