We want to make things as safe and easy for you as possible. Our new contactless check-in removes the need for face-to-face contact with any of our friendly team. Simply head straight to your accommodation and your key will be waiting for you in a secure location! Due to our enhanced cleaning regimes, your accommodation may take a little longer to be ready. Our check-in times for self-catering accommodation are from 5pm for holidays booked directly with us. Whilst we aim to have your accommodation ready as soon as possible, due to our enhanced cleaning regimes this may take a little longer.
Swimming pools, gyms and the outdoor sports courts will just need to be booked in advance to ensure social distancing and help keep you safe. Simply book online or using our app up to 48 hours in advance... You can even do it whilst you're on park! As a handy guide, the following facilities are now open across our holiday parks:
There’s plenty for you and friends or family to explore, right on our doorstep. Discover miles of beautiful beaches or leafy forest landscapes – the choice is yours! The hardest thing will be not falling in love with the area!
Find more details on our Booking Guarantee page.
The following facilities are currently open across our parks, all with new social distancing measures in place:
*Please note that our entertainment venues will be open every evening from 6pm - 10pm with safely distanced family fun.
For your safety we regret that closures will therefore still apply for our saunas and steam rooms, Oakdene's Escape Rooms and Go Active+ until further notice. Unfortunately the Retreat Bar and Gym at Merley Court also remain closed for 2020 Getaways until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways' in 2020.
We will keep you updated if the Government make any announcements that allow us to open our remaining facilities sooner.
As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.
Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.
As an added precautionary measure, we will no longer provide towels, tea towels or oven gloves in our accommodation in order to minimise the risk to you as guests. We therefore recommend that you bring your own towels, tea towels and possibly oven gloves for your holiday.
Please note that we also ask that you bring your own toiletries including soap, shower gel shampoo and other bathroom necessities.
Whilst it is not compulsory for businesses to pass on the 15% off, we're passing the savings on to you! To save 15% on any holiday booked before the 12th January 2021, use the discount code VAT15 when booking and we'll take off the extra 15%!
The balance of your holiday must be paid in full by 12th January 2021 to receive the full 15% off.
Any new booking with an outstanding balance after this date will be increased by 15%, back to the original VAT rate, unless you choose to pay the balance of your holiday before the 12th January. In this case, the VAT saving will still apply.
If you booked your holiday before the 15th July 2020 with a just deposit and therefore have an outstanding balance, your outstanding balance will be reduced by 15% in line with the reduction in tourism VAT.
The balance of your holiday must be paid before 12th January 2021 to receive the full 15% off. Any outstanding amount due after the 12th January 2021 will have the balance increased by 15%, back to the original VAT rate.
Unfortunately we regret that any holiday paid in full before the 15th July 2020 does not qualify for any saving.
All 2020 holidays booked with us are covered by our Booking Guarantee, letting you move your booking free of charge, provided you give us 4 weeks notice. You can move your holiday to any date up until the end of 2021*.
Should the Government issue a local lock-down in your area, meaning you cannot travel to our holiday parks, you can move your booking to an alternative date free of charge* even if you are within the 4 weeks' notice period.
(*Charges may apply if your holiday is moved to a date with an increased tariff period). Please check our Booking Guarantee page for details of alternative dates available. Any holidays outside 4 weeks of arrival are bound by our normal T&Cs.
