Booking Information

Thank you for booking with us

Here you find lots of useful information about your upcoming holiday, along with some frequently asked questions.

Our 'My Booking' Portal

You can use our Portal to check the current status of your booking, pay balances and add your group's details for contactless check-in.

  • In order to access our 'My Booking' portal you will require your 'booking confirmation number' or email followed by your surname and arrival date associated with the booking.
  • Providing your mobile number will enable us to send you a text when your holiday is ready on the day of your arrival.

Checking In

Contactless check-in

Your holiday accommodation features contactless check-in, meaning there’s no need to pop into reception to pick up your key. Simply head straight to your accommodation and your key will be securely waiting for you in a safe location.

On the day of your arrival, we’ll send you a text when your holiday home is ready and to let you know your accommodation number, as well as details of how to find your accommodation on park.

Your code to access the key to your holiday accommodation will be the last four digits of your Reservation Number.

We will do our very best to try and get your unit ready for your designated check-in time, but please bear with us if there is a slight delay in your holiday home being ready, we want to ensure your safety is our top priority so our cleaning procedures may take longer than usual. We will send you a text when your holiday home is ready.

You're welcome to use the facilities on the day of your arrival before checking into your accommodation.

Please ensure that you use our Guest Portal to check-in after you have arrived and settled into your accommodation to notify us that you are on park.

Checking Out

Upon departure, please leave your keys in the key box outside your holiday home.

  • We also kindly ask that if the weather is good you open all windows of your holiday home and leave them on the latch, in order to help ventilate your accommodation.

There’s no need to visit Reception to check out or return your key! As a reminder, the check-out time is 10am for all our self-catering accommodation.

In your Accommodation

What you can expect:

  • All beds are made, ready for your arrival.
  • Towels are provided in all our hot tub accommodation and Select+ lodges.
    We supply one hand towel and one bath towel per person. We therefore do not provide towels in our Select lodges or our range of caravan accommodation (with the exception of our Sublime Hot Tub Caravans) and therefore advise that you bring your own.
  • We also recommend bringing your own toiletries including soap, shower gel, shampoo and other bathroom necessities.
  • There are no hair dryers in any of our caravans or lodges.
  • Please note that cot linen is not supplied.
  • All our accommodation is non-smoking, we ask that you do not smoke whilst in your holiday home.
  • Pet owners, we kindly ask that pets are always kept on a lead whilst on park.
  • If you have booked pet friendly accommodation, we politely request that you do not allow them in the bedrooms.

Hot Tub Accommodation

If you have booked accommodation with a hot tub:

  • The hot tub facility is not operational before 9.00am in the morning and after 10.00pm at night as this will disturb other guests.
  • We change the water ready for your arrival. As it takes time to heat up, the water may not be up to the desired temperature on the day of your arrival.
  • On your departure day, the hot tub will be emptied from 8.00am. Information about operating the hot tub can be found in your accommodation.
  • To ensure you enjoy the best possible hot tub experience please read the information regarding its operation and safe usage displayed by your hot tub.

Car Parking

There is usually room for one car next to your accommodation, however this is not guaranteed.

There are additional car parks, usually near reception, where you can park any additional cars.

Wi-Fi

Our self-catering parks feature free Wi-Fi. Please be aware that this service is suitable for light browsing and checking emails from your accommodation, but during peak times may be limited. Streaming/gaming/video conferencing is not guaranteed. For a more consistent Wi-Fi experience please visit the park's main complex.

  • Please note that Downton caravans DO NOT have Wi-Fi, if you are staying in a Downton caravan you can visit the main complex at Shorefield Country Park for complimentary Wi-Fi.

Park Facilities

You're welcome to use the facilities on the day of your arrival before checking into your accommodation.

  • Booking our Gyms and Outdoor Courts – You will need to pre-book sessions for our gyms and outdoor sports courts which can be done here. Sessions are available no more than 48 hours in advance in the interest of fairness to all guests. If you no longer require your swimming session please ensure you cancel your slot to make your space available to other guests.
  • Woof's Workshop daytime activities - We've introduced a range of new daytime activities to keep the little ones entertained at Shorefield Country Park and Oakdene Forest Park. Be sure to reserve a session to secure your space! These can be booked here.
  • Dining and Food Delivery Service – Our bars and restaurants (at Oakdene Forest Park and Shorefield Country Park) are offering both inside & outside dining. Check out the signage on park or download our Shorefield Eat app to browse the menu and to order.
  • Go Active+ at Oakdene Forest Park – Sessions will need to be booked in advance and you can book here.

Swimming Pools

You do not need to pre-book a session for our swimming pools. Instead, simply head to your swimming pool of choice. We will be operating a band system for our pools and entry will be staggered in 15-minute intervals.

  • Sessions in all our pools are 60 minutes long and we request that you come ‘swim-ready’ where possible.

This applies to all our self-catering parks, with the exception of Merley Court Holiday Park. Guests staying at Merley will still need to pre-book a session in the pool here. Sessions cannot be booked more than 48 hours in advance.

EV Charging

EV charging points are available on some Signature hot tub lodges. We also have charging points located near our main complexes.

  • If you have any questions relating to EV chargers, please contact our Reservations Team directly on 01590 648 333.

Track and Trace

We kindly ask that you make use of the NHS Test and Trace app throughout your stay and check in using the QR codes and signage provided when visiting any of our facilities, such as our indoor pools.

Frequently Asked Questions

Can we arrange a supermarket delivery to our accommodation?

Yes, you are more than welcome to have supermarket deliveries once you have checked in. Please ensure you are available and at your accommodation at the time of delivery to accept your order. You will also need to provide the delivery driver with your holiday home number and directions to your accommodation.

What are your check-in and check-out times for self-catering accommodation?

Check-in will vary depending on the accommodation you have booked.

  • All our Signature lodges, Treehouses, Lavender House, Wisteria House and Honeysuckle Cottage have check-in from 2pm
  • All other lodges (Select, Select +, Superior and Superior +) plus The Burrow, Tudor Rose House and Sublime Hot Tub Caravans have check-in from 3pm
  • All remaining accommodation (Supersaver, Budget, Economy, Forest, Supreme, Serene, Sensation, Seaside and Statement Caravans) have check-in from 4pm

Check-out is by 10am on the day of departure. Note: Sunday departures for two night breaks are by 7pm.

In order to maintain social distancing and to ensure your accommodation is ready, we kindly ask that you DO NOT arrive any earlier than the assigned check-in time.

Can I use the facilities at another park?

Yes, guests and owners staying at any of our parks can make use of any of the facilities across all our locations.

Please note that sessions for certain facilities will need to be pre-booked from here, no more than 48 hours in advance. You will also need to provide proof of your stay (such as your holiday booking confirmation, Ambassador Card or a message from the owner of the holiday home you are staying in) upon arrival to the facilities to gain access.

Are BBQs allowed at your self-catering parks?

BBQ stands are fitted to the decking of our Sublime caravans, Select+ lodges, Superior lodges, Superior+ lodges and Signature lodges (therefore these are not available on Statement caravans, Sensation caravans, Seaside caravans, Serene caravans, or Select lodges). These are for use with disposable BBQs.

You may make use of your own BBQs at our self-catering parks with caution. We recommend that they are not used in the separation distance between holiday homes as this poses a fire risk.

If using a disposable BBQ, these must be raised off the ground and should not be used on any surface that poses a fire risk or risk of scorching, such as decking or grass.

Do I need to wear a face mask/face covering?

We continue to encourage the use of face coverings when visiting any of our indoor facilities or moving through busy areas in which there are people you would not normally socialise with, even though masks and face coverings are no longer compulsory. Our staff and team members will continue to wear masks in public areas where divider screens aren't present and our spa team will wear face coverings for your treatment.

As a handy guide, we are therefore currently advising guests wear face coverings in the following areas at our parks:

  • Arcades
  • Receptions
  • Sales Offices
  • Shops
  • Bars and Restaurants

Thank you for helping us keep everyone safe.

What is contactless check-in?

As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.

Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.

More frequently asked questions

Why Holiday With Shorefield?