Camping and Touring Frequently Asked Questions
How do I book ?Read More
What is included in the pitch price?Read More
At Shorefield Holidays we have a simplified pricing structure for touring and camping. Pitch price includes up to 6 people; car; tent, caravan or motorhome with awning and all the leisure and entertainment facilities at any of our parks. Additional charges are for pets, extra cars, pup tents and gazebos. We do not charge extra for the unlimited hot water in the showers.
What is included in the price of my Shorefield holiday?Read More
Use of the bars, restaurants, pool(s), leisure and entertainment facilities are included for all members of your party, including access to our other parks' facilities as required. There are small additional charges for some activities such as crazy golf and the all-weather courts. Treatments at Reflections Day Spa are chargeable as are the VRoom and Go Active activities at Oakdene Forest Park.
Check in and check out times?Read More
Check-in is from 12 NOON on the day of arrival, and Check out is at 10AM on the day of departure.
What is the difference between touring pitch types?Read More
Standard pitches do not have any electric hook up (Coastal Heights at Swanage);
Serviced pitches are on grass with hook up (Lytton Lawn Touring Park/ Merley Court Holiday Park / Wilksworth Caravan Park & Swanage)
Hard standing pitches can be just with hook-up (Merley Court Holiday Park Wilksworth Caravan Park)
Premier (Lytton Lawn Touring Park) and Executive (Merley Court Holiday Park / Wilksworth Caravan Park) with hook-up, water and drainage.
What is “electric hook-up”?Read More
An electric hook-up allows access to electricity on a serviced pitch. It is a specialist unit available from most reputable camping and caravan outlets for around £50 – £70 and is not a standard domestic extension lead. The voltage at our parks is generally 16 amp on hardstanding and 10 amp on grass but please check the individual park pages.
Can I park on or nearby to my pitch?Read More
Yes, the pitch price allows for one vehicle so please allow for this when calculating the pitch size required. Additional vehicles are chargeable at £4 per night and will usually have to be kept in the car park. We regret that commercial vehicles are not allowed on our parks.
Are BBQs allowed, what about Fire Pits?Read More
Yes BBQ's can be used as long as they are raised well off the ground on a fixed stand and all safety rules are observed. Please note that open or camp fires are not allowed at any of our parks at any time.
What can I expect “out of season”?Read More
The locations of our parks make them the ideal choice for a holiday outside of the main summer holiday months. The area is beautiful at all times of year with many local tourist attractions staying open for a large part of the year and at Shorefield Country Park and Oakdene Forest Park, leisure facilities remain open whilst the parks are open.
Entertainment at Shorefield Country Park and Oakdene Forest Park will be less frequent outside of peak holiday.
Is there WiFi? What is the phone reception like?Read More
Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time. There is usually no problem at Swanage Coastal Park, Wilksworth Caravan Park and Merley Court Holiday Park.
Complimentary WiFi is available throughout the accommodation areas of Swanage Coastal Park, Forest Edge Holiday Park and Merley Court Holiday Park.
At Lytton Lawn, Touring Park complimentary WiFi is currently only available from the Reception/shop area, whilst we wait for BT/Openreach to upgrade the local infrastructure.
At Wilksworth Caravan Park there is limited WiFi on the park, please note charges apply, details with reception.
Please note, there may be some limited WiFi connectivity in the seasonal Coastal Heights camping field at Swanage Coastal Park.
Which of the parks have a cash point?Read More
Shorefield Country Park and Oakdene Forest Park have cash points in the Reception area.
What do I do if I have a complaint?Read More
If you are unhappy about any aspect of your stay, please go to Reception and we will do our best to help you. It is always easier to deal with concerns at the time rather than when you return home. Please also review our complaints policy for further details of how we handle customer complaints
Do you accept organised Rallies?Read More
These are welcome at our parks and recently we have had groups from sports, church and business organisations among others.
We warmly welcome Rallies and offer specific discounts and special offers please call us on 01590 648333 to discuss your requirements.
Large single sex and young mixed groups will need to seek prior approval from Shorefield Holidays and we will usually ask for a returnable security deposit.
Caravan Storage at Merley Court:Read More
The Merley Court storage is ideal for anyone who is a frequent visitor to our parks or just for someone who needs a half way point to save towing for long journeys. We offer our storage service 365 days a year, allowing you to access your caravan whenever you need it.
To contact us about caravan & motorhome storage at Merley Court please call the main park reception on 01202 881484 and the team will be delighted to help.
Seasonal Pitches at Lytton Lawn:Read More
Lytton Lawn, near Lymington offers a range of seasonal pitches with variable lengths of usage, from 3 months on electric hook up pitches. The park is close to the New Forest and the coast at Milford on Sea so this is an ideal base for a seasonal pitch.
To contact us about our seasonal pitches at Lytton Lawn please call the main park reception on 01590 643339 and the team will be delighted to help.