Camping and Touring Frequently Asked Questions

How do I book ?

Please use our online bookings feature, above and simply enter your dates, duration, pitch suitability and the size of pitch required, the search will return live availability and the price of your chosen pitch or alternatively call our Reservations team on 01590 648333 (during office hours).

What is included in the pitch price?

At Shorefield Holidays we have a simplified pricing structure for touring and camping.  Pitch price includes up to 6 people; car; tent, caravan or motorhome with awning and all the leisure and entertainment facilities at any of our parks. Additional charges are for pets, extra cars, pup tents and gazebos. We do not charge extra for the unlimited hot water in the showers.

What is included in the price of my Shorefield holiday? 

Use of the bars, restaurants, pool(s), leisure and entertainment facilities are included for all members of your party, including access to our other parks' facilities as required. There are small additional charges for some activities such as crazy golf and the all weather courts. Treatments at Reflections Day Spa are chargeable as are the VRoom and  Go Active activities at Oakdene Forest Park. 

What is the difference between touring pitch types?

Standard pitches do not have any electric hook up (Coastal Heights at Swanage);

Serviced pitches are on grass with hook up (Lytton Lawn Touring Park/ Merley Court Holiday Park / Wilksworth Caravan Park & Swanage)

Hard standing pitches can be just with hook-up (Merley Court Holiday Park Wilksworth Caravan Park)

Premier (Lytton Lawn Touring Park) and Executive (Merley Court Holiday Park / Wilksworth Caravan Park) with hook-up, water and drainage. 

What is “electric hook-up”?

An electric hook-up allows access to electricity on a serviced pitch. It is a specialist unit available from most reputable camping and caravan outlets for around £50 – £70 and is not a standard domestic extension lead. The voltage at our parks is generally 16 amp on hardstanding and 10 amp on grass but please check the individual park pages.

Can I park on or nearby to my pitch?

Yes, the pitch price allows for one vehicle so please allow for this when calculating the pitch size required. Additional vehicles are chargeable at £4 per night and will usually have to be kept in the car park. No additional parking is available at Forest Edge. We regret that commercial vehicles are not allowed on our parks.  

Are BBQs allowed, what about Fire Pits?

Yes BBQ's can be used as long as they are raised well off the ground on a fixed stand and all safety rules are observed. Please note that open or camp fires are not allowed at any of our parks at any time.

Do you accept organised Rallies?

These are welcome at our parks and recently we have had groups from sports, church and business organisations among others.

We warmly welcome Rallies and offer specific discounts and special offers please call us on 01590 648333 to discuss your requirements. 

Large single sex and young mixed groups will need to seek prior approval from Shorefield Holidays and we will usually ask for a returnable security deposit. 

What can I expect “out of season”?

The locations of our parks make them the ideal choice for a holiday outside of the main summer holiday months. The area is beautiful at all times of year with many local tourist attractions staying open for a large part of the year and at Shorefield Country Park and Oakdene Forest Park, leisure facilities remain open whilst the parks are open.

Entertainment at Shorefield Country Park and Oakdene Forest Park will be less frequent outside of peak holiday. 

Is there WiFi? What is the phone reception like?

Mobile phone reception in the New Forest area can sometimes be patchy on some networks, but is generally improving over time. There is usually no problem at Swanage Coastal Park, Wilksworth Caravan Park and Merley Court Holiday Park.

Complimentary WiFi is available throughout the accommodation areas of Swanage Coastal Park, Forest Edge Holiday Park and Merley Court Holiday Park.

At Lytton Lawn Touring Park complimentary WiFi is currently only available from the Reception / shop area, whilst we wait for BT/Openreach to upgrade the local infrastructure.

At Wilksworth Caravan Park there is limited WiFi on the park, please note charges apply, details with reception. 

Please note, there may be some limited WiFi connectivity in the seasonal Coastal Heights camping field at Swanage Coastal Park. 

Which of the parks have a cash point?

Shorefield Country Park and Oakdene Forest Park have cash points in the Reception area.

What do I do if I have a complaint?

If you are unhappy about any aspect of your stay, please go to Reception and we will do our best to help you. It is always easier to deal with concerns at the time rather than when you return home. Please also review our complaints policy for further details of how we handle customer complaints

How can I get a brochure? 

Either click here or phone 01590 648333.