Access Statement

General Information 

The reservations team are happy to accept type-talk calls or can answer detailed queries by email if preferred. Holidays can be booked online. On arrival at Shorefield and Oakdene there are lower desk areas at Receptions for checking in. Disabled parking is available in close proximity to the Receptions at all parks.

Mobile coverage in the area, particularly throughout the New Forest, can be patchy on some networks but is generally improving over time. Internet services are available at Shorefield, Lytton Lawn and Oakdene. We do not provide any signs in Braille. A few members of staff at some of our parks have been trained in Deaf Awareness.

Assistance dogs are welcome on the parks in selected pet friendly units plus they are allowed in the Clubs and shops. The nearest mobility shops, for wheelchair hire etc, are in New Milton (3 miles from Shorefield), Ringwood (2 miles from Oakdene and Forest Edge), Wimborne (1 mile from Merley Court) and several in the Bournemouth/Poole area, and we can provide details as required.  The area is well served with doctors and hospitals - our staff are always happy to advise which is the nearest one.

 
Access Information Regarding our Parks 

Shorefield Country Park: we offer both a purpose built 6 berth lodge and a 4 berth luxury caravan designed for wheelchair users. Both have a level access shower and lowered oven, sink, worktops and mirrors. The access is a ramp and the doors have been widened. There is a dedicated parking area. The park has different types of terrain - there are some steep inclines although large areas of the park are flat.

The couches used for treatments at Reflections Day Spa are electronic so can be lowered for access.

Oakdene Forest Park: we offer a 4 berth luxury caravan designed for wheelchair users. It has a level access shower and lowered oven, sink, worktops and mirrors. The access is a ramp and the doors have been widened. There is a dedicated parking area. Most of the park is flat parkland.

We have other types of accommodation that whilst not specially adapted may still be suitable for your needs. Reservations staff are always happy to advise the most suitable accommodation to suit individual circumstances.

• There are dedicated disabled parking bays within the clubs and leisure car parks.

• There are dropped kerbs throughout Shorefield and Oakdene Parks.

• There is a disabled access toilet in both clubhouses and this is accessed by a RADA key available from reception or a duty manager. A returnable deposit is required.

To access the swimming pools at Shorefield and Oakdene a guest is given access to the changing rooms through a small gate rather than the turnstile. There is a disabled access changing area and toilet. To enter the indoor swimming pool there is a beached area then steps with a handrail. There is only limited access to other facilities within the pool area.

Lytton Lawn Touring Park: has a disabled access toilet and shower. The Park is largely flat, level parkland though some of the grass pitches have a slight incline.

Forest Edge Holiday Park: has no disabled toilet or shower facilities. There are steps to access all the static caravans and none are adapted for wheelchair users. The park is mainly flat, level parkland.

Swanage Coastal Park: has access to reception via a ramp. There are steps to access all the static caravans and lodges and none are adapted for wheelchair users. Large areas of the Park are on a steep incline and the Coastal Heights touring area is very steep.

Merley Court Holiday Park: For Touring and Camping there is a purpose built disabled suite including shower, toilet and wash basin. The Park is mainly flat, level parkland. The Merley lodges have some steps.

Wilksworth Caravan Park: There are disabled washing facilities on the park, and the park is mainly flat level parkland.

Cars can be parked on or near the pitch at all our touring parks.

All our Parks have staff with First Aid training. Should you require any further assistance at any time during your stay with us, please ask any member of staff and they will do their utmost to help. We would also welcome any comments from you on how we may be able to improve our parks to ensure a relaxed and happy environment for all of our guests.

 

Shorefield Holidays Green Statement

Shorefield Holidays continually invests in exploring and adopting innovative sustainable practices with a focus on sustainability across the company, we are committed to developing a culture of sustainability  that also delivers economic benefits.

  • Shorefield Holidays actively encourages staff and holidaymakers to recycle on park and our team goes a step further by also recycling the hardcore materials used to build hard standings for the holiday home pitches – something unique within our industry.
  • Shorefield Holidays endeavours to support local causes and businesses. One example is the company’s recent partnership with the New Forest Tour Bus, an organisation which supports sustainable transport encouraging car free tourism.
  • Shorefield Holidays is a member of the New Forest Marque, which celebrates all farming and produce in the locale of the national park.
  • Shorefield Country Park has recently installed a biomass boiler in our continued efforts to further reduce our carbon footprint. Shorefield Holidays works with holiday home manufacturers that deliver sustainable lodges and caravans in both their build and potential to be recycled longer term. These come with energy saving technologies, dual flush toilets and modern heating systems to improve efficiencies.
  • One of the holiday park industries trade associations, the British Holiday and Home Parks Association (BH&HPA), started the David Bellamy Conservation Award Scheme in 1996 with the assistance of Professor David Bellamy OBE. Shorefield Country Park is one of the few parks that have received a Gold accreditation since the launch of the scheme. The David Bellamy Conservation Award Scheme aims to do three main things: publicise and celebrate the important environmental work being done on holiday, touring and residential parks in the UK encourage all parks to do their bit and support them as they improve their environmental performance. 
  • Shorefield Country Parks involvement with the David Bellamy Conservation Award Scheme has given the park an incentive to assess the park’s environmental performance with a series of environmental targets and goals to aim for. Accreditation also helps engage park customers with our environment and the conservation work that is on-going throughout the business.
  • Of particular interest to the David Bellamy assessor is the work Shorefield do with beekeeping and the positive impact this has on the biodiversity value of the site. The founder of Shorefield Holidays, Dr Robert Pollock, was an avid beekeeper who passed this love and skill to the next generation, who are likewise keen to instill the same interest in the following generations. The company and the honey bee have a long standing history and it seemed obvious to our current crop of beekeepers – Simon Pollock (Managing Director & Chairman) and Ian Colverson (Park Supervisor) – that Shorefield should be involved in helping to reverse the terrible decline in the numbers of British bees. If bee numbers continue to fall, this could destroy the British countryside as important plants would die without the pollination that the bees provide. Fruits, vegetables, plants and flowers could all suffer. Shorefield Country Park is proud to be doing our bit to help reverse the decline of the British Bee and of all our efforts in sustainability.