Woman on Holiday Home decking overlooking Swanage Bay

Changes we’re making to our parks to safely welcome you back

In light of the Coronavirus challenges we are all facing, here at Shorefield Holidays we have been busy making lots of updates across our Dorset & New Forest holiday parks to safely welcome you back as soon as we can.

A Shorefield getaway is perfect for anyone looking to enjoy a UK holiday in some of the South Coast's most stunning locations. Our self-contained accommodation is well distanced with plenty of space between one another and some of the most scenic outdoor spaces right on our doorstep.

The wellbeing of our guests, owners and staff is our top priority, therefore we are taking new steps for added safety to ensure fantastic holidays for everyone.

Our safer Shorefield Holidays feature six key focuses:

  1. Contactless check-in and check-out
  2. New Cleaning Procedures
  3. The Shorefield App
  4. Outside Dining and Food Delivery Service
  5. What facilities will be open?
  6. Social Distancing Measures

1. Contactless Check-in & Check-out

All our holidays now feature contactless check-in, meaning you don’t need to visit Reception to collect your key!

Contactless check in at Shorefield Holiday Parks in Dorset and the New Forest

For our self-catering accommodation, on the day of your arrival we’ll send you a text to let you know your holiday home number as well as details of how to find our accommodation on park. You can then simply head straight to your accommodation where your key will be securely waiting for you in a safe location, letting you make the most of every moment.

There’s no need to pop to Reception to check out or return your key either! Simply use our Online Portal to let us know when you have checked out.

2. New Cleaning Procedures

Our cleaning procedures have had a complete overhaul too, meaning every single holiday home is cleaned to exceptionally high standards.

Increased sanitation and cleaning procedures Shorefield Holidays

Our cleaning teams will focus on high touch areas such as door handles, TV remote controls, kitchen fittings and tabletops. Alongside increased sanitation, we’ve also introduced a brand-new swab test system which randomly tests four areas within each holiday home, to ensure the utmost standards of cleanliness and give you added reassurance.

If you're camping with us, our shared shower and toilet facilities will also have more frequent and enhanced cleaning schedules. We will be focusing on touch points in these facilities too, with increased sanitation in these areas.

3. The Shorefield App

If, for any reason, you need to chat to our Customer Experience Team you can use our app to chat directly and let us know straight away. We’re hoping this will make it easy and hassle free for you to reach us and help us resolve anything not quite right.

Shorefield Holidays app

Not only that, but our app is full of handy tips for making the most of our holiday parks and local area too!

Download it from the App Store or Google Play before you arrive.

4. Outside Dining & Food Delivery Service

After a day of exploring (or indeed a day of relaxing!) the last thing you want to do is to cook… We totally get it! Whilst we won’t be able to reopen our Tides Bar & Restaurant or Acorn Bar in the same way that you’re used to, you can still come on down to enjoy your favourite tipple alongside a delicious meal, without the hassle of cooking or washing up!

1 Kids Burgers Eating Drinks

Following current guidance, face coverings must be worn when entering and moving around our bars and restaurants (excluding those with exemptions). You are welcome to remove your face mask once seated at your table.

We’ll also be offering a food delivery service from our restaurants at Shorefield Country Park and Oakdene Forest Park, directly to your holiday home!

All you need to do is visit our food delivery service page and have a look at our menus. Once you’ve found something that takes your fancy, place your order and our teams will start preparing your meal. When it’s ready, a member of the team will deliver your delicious feast to your door.

5. What facilities will be open?

We were delighted to be able to safely reopen many of our fantastic facilities following the first lockdown, all with new social distancing measures in place. Whilst it is not yet clear what we will be permitted to reopen in the new year, we remain hopeful. As a handy guide, the following were previously open across our parks:

  • Indoor swimming pools at all parks (pre-booking required)
  • Indoor restaurants, with table service and mobile ordering (Shorefield & Oakdene)
  • Our on-site shops
  • Indoor arcades
  • Outdoor play parks
  • Launderettes
  • Food delivery service to your accommodation† (Shorefield & Oakdene)
  • Adventure Golf (Oakdene)
  • Tennis & Football Courts at Shorefield Country Park (pre-booking required)
  • Gyms (Oakdene and Shorefield only, pre-booking required)
  • Outdoor swimming pools at all parks

Whilst we’d love to be able to open all our usual facilities, some will remain closed for your safety until any changes are announced by the Government. We regret that we are not yet able to reopen saunas and steam rooms, changing facilities, Go Active+ activities or Oakdene's Escape Rooms until further notice. As we are unable to reopen our changing rooms, except for use when exiting the pools, we ask that guests come 'swim-ready'. Our lockers will also remain out of use and we therefore advise bringing a bag to store any of your belongings in whilst swimming.

We regret that the Retreat Bar and gym at Merley Court also remains closed for 2020 Getaways until further notice.

Family enjoying meal on decking of hot tub lodge

We cannot yet say for definite when each of these may re-open. As and when the Government allow us to re-open any additional facilities, we are ready to do so as soon as safely possible and cannot wait to be able to welcome you to enjoy these facilities when we can. We’ll be sure to keep this list regularly updated with any changes, or you can follow us on Facebook to stay in the know with any new announcements!

6. Social Distancing Measures

If you do need to pick up some essentials from our on-site shops, visit our holiday home ownership offices or simply pop to reception for any reason, that’s no problem! We’ve introduced clear floor markings, protective separator screens and one-way barriers at entrances to help you stay socially distant and give you peace of mind. We’ll also have sanitising stations situated throughout areas of our facility buildings.

Holiday park entrace with social distancing

What’s more, all our self-contained holiday homes across our parks are at least 5 metres apart, giving you plenty of space between your closest neighbour and making them the perfect choice for a socially distanced getaway in Dorset or the New Forest.

Enjoy Open Spaces

We’ve certainly missed having you all here with us and whilst your next getaway may look slightly different, there’s still lots to enjoy with all the open space you could need right on our doorstep.

Mother and child on beach at sunset

It goes without saying that we can’t wait to welcome you back again soon to enjoy the rolling landscapes of the New Forest, vast coastlines and miles of sandy beaches.

Frequently Asked Questions

Due to COVID-19, what facilities will be open?

We were delighted to safely open the following facilities across our parks after the first lockdown, all with new social distancing measures in place. Unfortunately, due to the regularly changing tier system, it is not yet clear whether we will be permitted to open all of these immediately once our parks reopen for the new season in 2021, however we remain hopeful:

  • Entertainment venues at Oakdene Forest Park and Shorefield Country Park*
  • Indoor bars and restaurants with table service only, at Oakdene Forest Park and Shorefield Country Park
  • Outdoor Dining at Oakdene Forest Park and Shorefield Country Park
  • Indoor Swimming Pools at all parks
  • Outdoor Swimming Pools at all parks
  • Tennis & Football Courts at Shorefield Country Park
  • Indoor arcades at Oakdene Forest Park and Shorefield Country Park
  • Adventure Golf at Oakdene Forest Park
  • Food delivery service at Oakdene Forest Park & Shorefield Country Park
  • On-site shops across all parks
  • Launderettes at all of our holiday parks
  • Outdoor play parks at all parks
  • Gyms at Oakdene Forest Park and Shorefield Country Park
  • Reflections Day Spa at Shorefield Country Park

Please note that the above are all subject to the Government's tiering system assigned to each individual park.

For your safety we regret that closures will therefore still apply for our saunas and steam rooms, Oakdene's Escape Rooms and Go Active+ until further notice. Unfortunately the Retreat Bar and Gym at Merley Court also remain closed until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways'.

We will keep you updated if the Government make any announcements that indicate whether we will be permitted to re-open our facilities and any changes that may take place.

Are your holiday homes close together?

Our holiday homes are no closer than 5 metres to each other, meaning there is plenty of open space between you and your neighbour.

What should I do if I feel unwell whilst on park?

If you or one of your guests feel unwell whilst staying with us or suspect that you have contracted Coronavirus we advise that you seek medical advice and return home immediately.

Please call our Customer Experience Team on 01590 648 369 to inform us that you have departed, as this will allow us to ensure that your holiday home is isolated in line with current guidelines.

We would encourage you not to visit our reception or engage with any of our staff in person, but instead give us a call or use our app to let us know that you have left. Simply tell us your holiday home's location and number and we'll do the rest.

The safety of our guests and teams are our number one priority. We are doing everything we can in line with Government guidance to keep our parks safe for everyone and we must ask that you do the same.

Due to Coronavirus, if I don’t want to arrive for my holiday can I get a refund?

All 2020 and 2021 holidays booked with us are covered by our Booking Guarantee.

If our parks are forced to close, any holiday arriving during our closed period can be moved free of charge or receive a no-quibble refund.

Should the Government issue a local lock-down in your area, meaning you cannot travel to our holiday parks, you can move your booking to an alternative date free of charge* or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.

If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†

†Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for details of alternative dates available. Any holidays outside 4 weeks of arrival are bound by our normal T&Cs.

Can I have guests who aren’t staying on park visit for the day?

Last updated: 27th November 2020. Holidaymakers may have day guests visit them at the parks, provided any visitors are living in Tier 1 or Tier 2, your group size does not exceed more than six people in total and that you do not mix with other households indoors at any time. This includes when visiting our restaurants or leisure facilities, as well as within your accommodation.

Anyone living in a Tier 3 or Tier 4 area should not travel to our parks.

We kindly request that social distancing advice is adhered to, leaving at least 2 metres between you and anyone not from your household or support bubble.

All visitors will also need to complete our short track and trace form or the NHS Track and Trace app when visiting any of our parks.

The above is subject to the parks' reopening. Any of our parks in Tier 3 and Tier 4 areas will remain closed. Please check with each individual park which tier it is placed in.

More frequently asked questions

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