Changes we’re making to our parks to safely welcome you back
A Shorefield getaway is perfect for anyone looking to enjoy a UK holiday in some of the South Coast's most stunning locations. Our self-contained accommodation is well distanced with plenty of space between one another and some of the most scenic outdoor spaces right on our doorstep.
The wellbeing of our guests, owners and staff is our top priority, therefore we are taking new steps for added safety to ensure fantastic holidays for everyone.
Our safer Shorefield Holidays feature six key focuses:
- Contactless check-in and check-out
- New Cleaning Procedures
- The Shorefield App
- Outside Dining and Food Delivery Service
- What facilities will be open?
- Social Distancing Measures
1. Contactless Check-in & Check-out
All our holidays now feature contactless check-in, meaning you don’t need to visit Reception to collect your key!
For our self-catering accommodation, on the day of your arrival we’ll send you a text to let you know your holiday home number as well as details of how to find our accommodation on park. You can then simply head straight to your accommodation where your key will be securely waiting for you in a safe location, letting you make the most of every moment.
There’s no need to pop to Reception to check out or return your key either! Simply use our Online Portal to let us know when you have checked out.
2. New Cleaning Procedures
Our cleaning procedures have had a complete overhaul too, meaning every single holiday home is cleaned to exceptionally high standards.
Our cleaning teams will focus on high touch areas such as door handles, TV remote controls, kitchen fittings and tabletops. Alongside increased sanitation, we’ve also introduced a brand-new swab test system which randomly tests four areas within each holiday home, to ensure the utmost standards of cleanliness and give you added reassurance.
If you're camping with us, our shared shower and toilet facilities will also have more frequent and enhanced cleaning schedules. We will be focusing on touch points in these facilities too, with increased sanitation in these areas.
3. The Shorefield App
If, for any reason, you need to chat to our Customer Experience Team you can use our app to chat directly and let us know straight away. We’re hoping this will make it easy and hassle free for you to reach us and help us resolve anything not quite right.
Not only that, but our app is full of handy tips for making the most of our holiday parks and local area too!
Download it from the App Store or Google Play before you arrive.
4. Outside Dining & Food Delivery Service
After a day of exploring (or indeed a day of relaxing!) the last thing you want to do is to cook… We totally get it! Whilst we won’t be able to reopen our Tides Bar & Restaurant or Acorn Bar in the same way that you’re used to, you can still come on down to enjoy your favourite tipple alongside a delicious meal, without the hassle of cooking or washing up!
Following current guidance, face coverings must be worn when entering and moving around our bars and restaurants (excluding those with exemptions). You are welcome to remove your face mask once seated at your table.
We’ll also be offering a food delivery service from our restaurants at Shorefield Country Park and Oakdene Forest Park, directly to your holiday home!
All you need to do is visit our food delivery service page and have a look at our menus. Once you’ve found something that takes your fancy, place your order and our teams will start preparing your meal. When it’s ready, a member of the team will deliver your delicious feast to your door.
5. What facilities will be open?
We were delighted to be able to safely reopen many of our fantastic facilities following the first lockdown, all with new social distancing measures in place. Whilst it is not yet clear what we will be permitted to reopen in the new year, we remain hopeful. As a handy guide, the following were previously open across our parks:
- Indoor swimming pools at all parks (pre-booking required)
- Indoor restaurants, with table service and mobile ordering (Shorefield & Oakdene)
- Our on-site shops
- Indoor arcades
- Outdoor play parks
- Launderettes
- Food delivery service to your accommodation† (Shorefield & Oakdene)
- Adventure Golf (Oakdene)
- Tennis & Football Courts at Shorefield Country Park (pre-booking required)
- Gyms (Oakdene and Shorefield only, pre-booking required)
- Outdoor swimming pools at all parks
Whilst we’d love to be able to open all our usual facilities, some will remain closed for your safety until any changes are announced by the Government. We regret that we are not yet able to reopen saunas and steam rooms, changing facilities, Go Active+ activities or Oakdene's Escape Rooms until further notice. As we are unable to reopen our changing rooms, except for use when exiting the pools, we ask that guests come 'swim-ready'. Our lockers will also remain out of use and we therefore advise bringing a bag to store any of your belongings in whilst swimming.
We regret that the Retreat Bar and gym at Merley Court also remains closed for 2020 Getaways until further notice.
We cannot yet say for definite when each of these may re-open. As and when the Government allow us to re-open any additional facilities, we are ready to do so as soon as safely possible and cannot wait to be able to welcome you to enjoy these facilities when we can. We’ll be sure to keep this list regularly updated with any changes, or you can follow us on Facebook to stay in the know with any new announcements!
6. Social Distancing Measures
If you do need to pick up some essentials from our on-site shops, visit our holiday home ownership offices or simply pop to reception for any reason, that’s no problem! We’ve introduced clear floor markings, protective separator screens and one-way barriers at entrances to help you stay socially distant and give you peace of mind. We’ll also have sanitising stations situated throughout areas of our facility buildings.
What’s more, all our self-contained holiday homes across our parks are at least 5 metres apart, giving you plenty of space between your closest neighbour and making them the perfect choice for a socially distanced getaway in Dorset or the New Forest.
Enjoy Open Spaces
We’ve certainly missed having you all here with us and whilst your next getaway may look slightly different, there’s still lots to enjoy with all the open space you could need right on our doorstep.
It goes without saying that we can’t wait to welcome you back again soon to enjoy the rolling landscapes of the New Forest, vast coastlines and miles of sandy beaches.
