Sea views from accommodation at Swanage Coastal Park

What will your 2021 staycation look like with current guidance?

An update of what we hope our opening roadmap will look like, including key dates and details on what facilities we hope to reopen across our holiday parks.

The government have now set out their roadmap for recovery out of lockdown, giving us some much-anticipated hope for reopening and an idea of what facilities may be available to you.

We understand that it can sometimes be hard to keep up to date with the regular changes as a result of government announcements. Many of you might have questions on what facilities might be open for your holiday, how the reintroduction of the 'Rule of 6' might impact your booking and more. We have therefore put together the following guide with dates and details on what facilities we hope to reopen across our parks, to answer some of your questions and help you plan your next staycation.

Facility reopening dates for holidaymakers updated apr2021 Shorefield Holidays

No earlier than 12th April


We successfully reopened many of our facilities following the first lockdown, all with new social distancing measures and pre-booking systems in place. We are ready to reopen our facilities as soon as we are permitted by the government and therefore hope to reopen the following from the 12th April:

  • Swimming pools with restricted capacity*
  • Gyms with restricted capacity
  • On-site shops
  • Go Active+ activities
  • Reflections Day Spa (opening 13th April)

*Please note our changing rooms are unable to open, therefore we ask that guests come 'swim ready'.

1 A Young Girl Riding The Flume At Oakdene Forest Park

Accommodation and who you can stay with

  • All self-catering accommodation, only one household per accommodation
  • Camping and touring pitches accommodating one household (Shared shower facilities must remain closed. Our shared toilet facilities will be open without showers from the 14th April, in line with government guidance)

From the earliest of the 12th April, holidays in our self-contained accommodation will be permitted with ONE household or support bubble only. You can therefore enjoy a getaway in our cosy self-catering caravans, lodges, houses and treehouses with members of your household form this date!


For camping and touring getaways, our pitches will be open however the government have outlined that our shared shower and toilet facilities must remain closed until at least the 17th May. We would be more than happy to welcome you to our camping parks, however if you are arriving before the 17th May (subject to review) you must have your own self-contained 'on-board' wash and toilet facilities in your camper, motorhome or tent. When camping with us the rule of one household per tent or tourer still applies.

Grass pitches with electric hookup on the touring field at Wilksworth Caravan Park

No earlier than 17th May


  • Indoor bars with Sky Sports
  • Entertainment (seated)
  • Indoor arcades
  • Escape Rooms at Oakdene Forest Park
  • Shared shower and toilet facilities at our camping and touring parks
Family Playing Arcade Games

Accommodation and who you can stay with

  • Two households or rule of 6

From the 17th May at the earliest, you can get away with another household/support bubble OR up to six guests in total (for example, two households with a total of seven or more people would be permitted or up to six people from six different households would be permitted, however seven people from three or more households would not be acceptable under the regulations).


The current roadmap also outlines that our shared shower and toilet facilities at our campsites will also reopen from the earliest of 17th May. We therefore hope to be able to offer these from this date, all being well.

Couple camping with picnic

No earlier than 21st June


  • Dancefloors in our Showbars

Accommodation and who you can stay with

  • No limit on domestic stays

Following the government's current roadmap, our dancefloors are set to reopen from the 21st June at the earliest... Meaning you can look forward to busting some moves and boogieing the night away. The plans also aim to have no limits on social restrictions for UK holidays, giving hope to anyone looking to stay with the extended family or larger groups


Rest assured, we are doing all that we can to provide as much of the 'Shorefield experience' as possible for your holiday and we are ready to open many of our facilities as soon as permitted by the government.

As a reminder, the above are all dependent on government guidance, therefore may change depending on the outcome of the government's reviews.

Select plus lodges at Shorefield Country Park in Milford on Sea

Don't forget, all our 2021 holidays are covered by our Booking Guarantee too, giving you flexibility to reschedule or change your plans if your holiday is affected as a result of government restrictions.

What are you most looking forward to? Quality time with family, making a splash in the pool or simply getting away from it all? Whatever you're excited for, we have certainly missed seeing you all and can't wait to welcome you back to our Dorset and New Forest holiday parks!

Frequently Asked Questions

Due to Coronavirus, if I don’t want to arrive for my holiday can I get a refund?

All 2021 holidays booked with us are covered by our Booking Guarantee.

If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.

If your home region is locked down further by the Government or Government restrictions prevent you from arriving for your holiday, you can move your booking to an equivalent date free of charge† or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.

If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†

You also have the option to redeem your credit at a later date against any future holiday if you're not yet sure when you would want to visit us.

†Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for full details and alternative dates available. Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs.

Are your holiday homes close together?

Our holiday homes are no closer than 5 metres to each other, meaning there is plenty of open space between you and your neighbour.

What is contactless check-in?

As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.

Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.

Do I need to wear a face mask/face covering?

Following latest advice, face coverings must be worn AT ALL TIMES when entering or walking through any of our facilities. You may remove your face mask once seated at your table within our bars and restaurants, however you must replace your face mask when leaving your table at any time. We also request that all guests wear a face covering when visiting our swimming pool facilities and only remove this when entering the pool area.

Children under 11 years of age and those with health conditions or other physical or mental illness, impairment or disability are exempt from wearing face coverings as stated by the Government.

We are also ensuring that all team members across our parks wear a face covering at all times in public areas for your safety and peace of mind. This includes within our restaurants and bars, receptions, shops and walking between any of these areas indoors. Exceptions apply for our lifeguard teams in the pool areas.

As a handy guide, we are therefore asking gusts to wear face coverings in the following areas at our parks:

  • Arcades
  • Receptions
  • Sales Offices
  • Shops
  • Bars and Restaurants - If you're moving around our bar and restaurant areas you must be wearing a face mask until you are seated. You may then take it off to eat/drink. Should you need to leave your table for any reason, you will need to replace your face covering.
Can I have guests who aren’t staying on park visit for the day?

Whilst we would normally welcome guests who aren't staying on park to visit you during your stay with us, this will depend on the latest government guidance at the time of your holiday.

We kindly request that social distancing is adhered to, leaving at least 2 metres between you and anyone not from your household or support bubble, including when using any of our facilities or restaurants*.

All visitors will also need to check into the NHS Track and Trace app when visiting any of our parks.

*Some facilities may have limited numbers or remain closed dependent on government requirements.

I am looking to book but am unsure of who I can stay with, according to government guidance?

The Government's current roadmap advises the following for mixing households in the same accommodation, tent or holiday home:

  • One household or support bubble only for arrivals before the 17th May 2021.
  • No more than two households OR the rule of 6 for arrivals between the 17th May – 21st June 2021 (subject to review).

Therefore, you can enjoy a staycation with just your household or support bubble only for holidays arriving before the 17th May.

For any holiday arriving between the 17th May and 21st June, bookings sharing the same accommodation will be limited to either two households or six people.

Please note that this is dependent on government advice and reviews, therefore may be subject to change.

Last updated 25.02.2021 following the government announcement on 22.02.2021.

More frequently asked questions

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