Sea views from accommodation at Swanage Coastal Park

What will your 2021 staycation look like with current guidance?

An update with key dates and details on what facilities will reopen across our holiday parks as a result of the latest government announcements.

We understand that it can sometimes be hard to keep up to date with the regular changes as a result of government announcements.. We have therefore put together the following guide to answer some of your questions and help you plan your next staycation.

Changes from the 19th July

The government has announced that the last phase of our roadmap to recovery will be going ahead on the 19th July! With this, many changes come into effect and we can finally reopen all our usual facilities and those that have so far remained closed.

Sea views to Milford on Sea from Shorefield Country Park

We will still be keeping some booking systems and continuing to follow safety precautions, so we've put together all the information on what will be happening across our parks below!

Booking Our Gyms and Sports Courts

We'll still be keeping our booking system in place for our gyms and sports courts across our parks. Sessions can be booked no more than 48 hours in advance and you can check availability or book from here.

Our Go Active+ activities and escape room at Oakdene Forest Park will remain pre-booked, as will our daytime entertainment activities and therefore you will still need to reserve your space in advance as usual!

Changing Rooms to Reopen

At long last, we can reveal that our changing facilities and lockers will reopen on the 19th July! This means you no longer need to arrive ‘swim-ready’ (though you can still do so if you wish!) and you will be able to get changed before heading back to your accommodation.

Entertainment

Get ready to bust a move, as our dancefloors will reopen on the 19th July! We hope you're ready to boogie the night away...

Nightly-performances-from-our-team-are-sure-to-entertain-you

As mentioned, our Woof’s Workshop daytime kids’ activities will still need to be booked in advance to help us ensure there are enough materials for everyone wishing to attend!

Our Bars, Restaurants, and Food Deliveries

Ready for your first pint at the bar? Well, we’re ready to welcome you! From the 19th July you are no longer required to remain seated at your table.

New food ordering and Deliver2 U

We will be keeping our Shorefield Eats app for anyone who wishes to order online within our bars and restaurants, as well as our popular food delivery service, delivering delicious meals straight to your accommodation! Table service will be available with card payments only.

Will you accept cash?

We will also be reintroducing cash payments at our bars. Please note however that card payment will remain for table service, therefore cash can only be taken at the bar or within our shops.

Masks and Face Coverings

We will continue to encourage the use of face coverings when visiting any of our indoor facilities or moving through busy areas in which there are people you would not normally socialise with. We appreciate these will no longer be a requirement, however sympathise that not everyone may feel comfortable removing these yet and therefore want to ensure everyone feels as safe as possible. Our staff and team members will continue to wear masks in public areas where divider screens aren't present and our spa team will wear face coverings for your treatment.

Arcade Family Games Kids Machines

Saunas and Steam Rooms

As of the 19th July our saunas and steam rooms will be open as usual! It’s been so long since we’ve been able to welcome you to unwind in our steam room or sauna and we hope you’ll head down for a relaxing visit.

Group Sizes/Who Can I Stay With?

The government have outlined that there will be no limit on the number of people who can socialise, either indoors or outdoors, from the 19th July.

Family splashing mum in hot tub at Shorefield Holidays

This means that you can stay in our accommodation or visit our bars and restaurants with any group size! That’s right, no more rule of six or two households, meaning even extended family and friends are welcome to join you.

Contactless check-in

Our contactless check-in will remain in place across all our accommodation and camping pitches.

Couple camping with picnic

Please note that these changes come into effect from Monday 19th July, therefore current restrictions remain in place for any holiday arriving before this date.

What are you most looking forward to? Quality time with family, making a splash in the pool or simply getting away from it all? Whatever you're excited for, we have certainly missed seeing you all and can't wait to welcome you to our Dorset and New Forest holiday parks!

Frequently Asked Questions

Due to Coronavirus, if I don’t want to arrive for my holiday can I get a refund?

All 2021 and 2022 holidays booked with us are covered by our Booking Guarantee.

If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.

If your home region is locked down further by the Government or Government restrictions prevent you from arriving for your holiday, you can move your booking to an equivalent date free of charge† or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.

If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†

You also have the option to redeem your credit at a later date against any future holiday if you're not yet sure when you would want to visit us.

†Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for full details and alternative dates available. Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs. Please refer here for your rights to cancel and receive a refund under any other circumstances.

Are your holiday homes close together?

Our holiday homes are no closer than 5 metres to each other, meaning there is plenty of open space between you and your neighbour.

Our treehouses are set within a secluded gated area of our Milford on Sea park, exclusive to treehouse guests, meaning you'll feel a million miles away.

What is contactless check-in?

As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.

Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.

Do I need to wear a face mask/face covering?

Please note that the restrictions on wearing face coverings have now tightened, therefore face coverings are compulsory when visiting our on-site shops, sales offices or Reflections Day Spa.

We continue to encourage the use of face coverings when visiting any of our indoor facilities or moving through busy areas in which there are people you would not normally socialise with, even though masks and face coverings in these areas are no longer compulsory. Our staff and team members will continue to wear masks in public areas where divider screens aren't present and our spa team will wear face coverings for your treatment.

As a handy guide, we are therefore currently advising guests wear face coverings in the following areas at our parks:

  • Arcades
  • Receptions
  • Sales Offices (face masks are compulsory)
  • Bars and Restaurants
  • Shops (face masks are compulsory)

Thank you for helping us keep everyone safe.

Can I have guests who aren’t staying on park visit for the day?

You are welcome to have day guests who aren't staying on park visit you during your stay with us.

We ask that you make the park reception aware of all visitors. In addition, we ask that any visitors or guests make use of the NHS Contact Tracing app whilst on park.

More frequently asked questions

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