Sea views from accommodation at Swanage Coastal Park

What will your 2021 staycation look like with current guidance?

An update of what we hope our opening roadmap will look like, including key dates and details on what facilities we hope to reopen across our holiday parks.

The government have now set out their roadmap for recovery out of lockdown, giving us some much-anticipated hope for reopening and an idea of what facilities may be available to you.

We understand that it can sometimes be hard to keep up to date with the regular changes as a result of government announcements. Many of you might have questions on what facilities might be open for your holiday, how the reintroduction of the 'Rule of 6' might impact your booking and more. We have therefore put together the following guide with dates and details on what facilities we hope to reopen across our parks, to answer some of your questions and help you plan your next staycation.

1 A Young Girl Riding The Flume At Oakdene Forest Park

Now open!

The below facilities are now now open!

Last updated 18th May 2021: We are delighted to be able to safely reopen many of our fantastic facilities, all with new social distancing measures in place. What we will be able to offer will depend on the date of your arrival, as well as the latest announcements as a result of the government's reviews. The following facilities have now all reopened across our parks:

  • Swimming pools with restricted capacity*
  • Gyms with restricted capacity
  • On-site shops
  • Go Active+ activities
  • Reflections Day Spa
  • Indoor bars with Sky Sports
  • Entertainment (seated)
  • Indoor arcades
  • Escape Rooms at Oakdene Forest Park

*Please note our changing rooms are unable to open, therefore we ask that guests come 'swim ready'.

Accommodation and who you can currently stay with

  • All self-catering accommodation, two households OR the rule of six
  • Camping and touring pitches accommodating two households or six guests
Family splashing mum in hot tub at Shorefield Holidays

    As of the 17th May, you can get away with another household/support bubble OR up to six guests in total (for example, two households with a total of seven or more people would be permitted or up to six people from six different households would be permitted, however seven people from three or more households would not be acceptable under the regulations).

      For camping and touring getaways, our pitches will be open and we look forward to welcoming you! Our shared shower and toilet blocks at our campsites will be reopening in line with government guidelines, however we do advise that you make use of your own 'on board' facilities in your motorhome or tourer as much as possible where available. When camping with us the rule of one household per tent or tourer still applies.

      Couple camping with picnic

      No earlier than 21st June

      Facilities

      • Dancefloors in our Showbars

      Accommodation and who you can stay with

      • No limit on domestic stays

      Following the government's current roadmap, our dancefloors are set to reopen from the 21st June at the earliest... Meaning you can look forward to busting some moves and boogieing the night away. The plans also aim to have no limits on social restrictions for UK holidays, giving hope to anyone looking to stay with the extended family or larger groups

      Nightly-performances-from-our-team-are-sure-to-entertain-you

      Rest assured, we are doing all that we can to provide as much of the 'Shorefield experience' as possible for your holiday and we are ready to open many of our facilities as soon as permitted by the government.

      As a reminder, the above are all dependent on government guidance, therefore may change depending on the outcome of the government's reviews.

      Select plus lodges at Shorefield Country Park in Milford on Sea

      Don't forget, all our 2021 holidays are covered by our Booking Guarantee too, giving you flexibility to reschedule or change your plans if your holiday is affected as a result of government restrictions.

      What are you most looking forward to? Quality time with family, making a splash in the pool or simply getting away from it all? Whatever you're excited for, we have certainly missed seeing you all and can't wait to welcome you back to our Dorset and New Forest holiday parks!

      Frequently Asked Questions

      Due to Coronavirus, if I don’t want to arrive for my holiday can I get a refund?

      All 2021 holidays booked with us are covered by our Booking Guarantee.

      If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.

      If your home region is locked down further by the Government or Government restrictions prevent you from arriving for your holiday, you can move your booking to an equivalent date free of charge† or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.

      If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†

      You also have the option to redeem your credit at a later date against any future holiday if you're not yet sure when you would want to visit us.

      †Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for full details and alternative dates available. Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs. Please refer here for your rights to cancel and receive a refund under any other circumstances.

      Are your holiday homes close together?

      Our holiday homes are no closer than 5 metres to each other, meaning there is plenty of open space between you and your neighbour.

      Our treehouses are set within a secluded gated area of our Milford on Sea park, exclusive to treehouse guests, meaning you'll feel a million miles away.

      What is contactless check-in?

      As an added safety measure following Government guidance and social distancing advice, all our accommodation now feature 'contactless check-in' as standard. This means you don't have to pick up your key from reception, instead it will be ready and securely waiting for you at your accommodation at your designated check-in time. We'll even provide directions to your accommodation, where everything will be waiting for you so you can make the most of every moment on park.

      Shortly before your holiday starts you will receive our pre-arrival email, where you can register all your details and begin the online check-in process.

      Do I need to wear a face mask/face covering?

      Following latest advice, face coverings must be worn AT ALL TIMES when entering or walking through any of our facilities. You may remove your face mask once seated at your table within our bars and restaurants, however you must replace your face mask when leaving your table at any time. We also request that all guests wear a face covering when visiting our swimming pool facilities and only remove this when entering the pool area.

      Children under 11 years of age and those with health conditions or other physical or mental illness, impairment or disability are exempt from wearing face coverings as stated by the Government.

      We are also ensuring that all team members across our parks wear a face covering at all times in public areas for your safety and peace of mind. This includes within our restaurants and bars, receptions, shops and walking between any of these areas indoors. Exceptions apply for our lifeguard teams in the pool areas.

      As a handy guide, we are therefore asking gusts to wear face coverings in the following areas at our parks:

      • Arcades
      • Receptions
      • Sales Offices
      • Shops
      • Bars and Restaurants - If you're moving around our bar and restaurant areas you must be wearing a face mask until you are seated. You may then take it off to eat/drink. Should you need to leave your table for any reason, you will need to replace your face covering.
      Can I have guests who aren’t staying on park visit for the day?

      Whilst we would normally welcome guests who aren't staying on park to visit you during your stay with us, this will depend on the latest government guidance at the time of your holiday.

      We kindly request that social distancing is adhered to, leaving at least 2 metres between you and anyone not from your household or support bubble, including when using any of our facilities or restaurants*.

      All visitors will also need to check into the NHS Track and Trace app when visiting any of our parks.

      *Some facilities may have limited numbers or remain closed dependent on government requirements.

      I am looking to book but am unsure of who I can stay with, according to government guidance?

      The Government's current roadmap advises the following for mixing households in the same accommodation, tent or holiday home:

      • No more than two households OR the rule of 6 for arrivals between the 17th May – 19th July 2021 (subject to review).

      For any holiday arriving between the 17th May and 19th July, bookings sharing the same accommodation will be limited to either two households or six people.

      If you have already booked a holiday with us and are due to arrive between the 21st June and 19th July, but your booking has more than two households or six guests due to stay in the same accommodation, please contact our Reservations Team as soon as possible on 01590 648 333 to discuss your options. This applies to both our self-catering accommodation and our camping/touring pitches.

      Please note that this is dependent on government advice and reviews, therefore may be subject to change.

      Last updated 15.06.2021 following the government's announcement on the14.06.2021

      More frequently asked questions

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