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Our Booking Guarantee Your Holiday Peace of Mind

Booking Guarantee

Coronavirus, COVID-19

We will provide updates here, should any changes occur to any of our breaks and holidays.

As we continue to monitor the ongoing situation with Covid-19 and in line with Government guidance, we have taken the very difficult decision to extend the temporary closure of our parks until Saturday 4th July 2020.

Our Booking Guarantee means you can book your holiday safe in the knowledge that you are covered if the Coronavirus Pandemic results in the closure of our parks during your stay. It also covers you if your home region is locked down further by the Government, giving you peace of mind in knowing your holiday & money are safe.

The Booking Guarantee covers all 2020 holidays with us, both existing & new.

  • Any holiday during our closed period (4th July) can be moved free of charge* (as shown in the below chart)
  • Any 2020 holiday arriving outside of our closure date can be moved free of charge*, provided you give us 4 weeks notice. You can move your holiday to any date up until the end of 2021 and the £25 change fee will be waived. (Charges apply if there is an increase in tariff on chosen dates, as shown in the table below)
  • If your home region is locked down further by the Government from the 4th July, our booking guarantee covers you and allows you to move your booking to an alternative date in the future*. Should this be the case, we ask that you stay at home and do not travel to our parks, as taking your holiday with us would be breaking the law. Under these circumstances you are able to move your booking free of charge, even if your arrival is within 4 weeks.
  • Any holidays arriving within 4 weeks of arrival are bound by our normal T&Cs, with the exception of a further lockdown by the Government in your home region.
  • To be covered by our booking guarantee you must pay your balance when due & follow our payment terms. If you fail to make payment when your balance is due you would not be covered.

I have a booking with you & now you are closed/I want to make a booking but I’m worried

If you have an existing booking with us with an arrival date during our closed period (currently 4th July) then a member of our Reservations Team will be in contact with you. There is no need to contact us.

You will have the following options:

  1. Transfer your holiday to new dates in 2020 or 2021 free of charge*
  2. If you don't know what dates you would like to move your booking to, the money you have spent can simply be held in credit & redeemed against a future holiday, again free of charge.
  3. Cancel your booking and receive a full no quibble refund.

* New bookings will be accepted with an arrival date on or after 4th July. Our Booking Guarantee will cover any new bookings due to arrive after this date.
* If you wish to move your holiday to a date outside the below, the additional holiday premium can be paid.

COVID 19 Booking Chanages Dates June

We would like to thank you for your continued support and hope to welcome you at one of our holiday parks soon.

This new Booking Guarantee is in addition to item 16. within our full Holiday Terms and Conditions

Frequently Asked Questions

Due to Coronavirus, if I don’t want to arrive for my holiday can I get a refund?

If your arrival date is before the 4th July 2020, a member of our team will be in touch with you directly to discuss your options.

Any holiday arriving before 4th July can be moved to a future date free of charge*.

All 2020 holidays booked with us are covered by our Booking Guarantee, letting you move your booking free of charge, provided you give us 4 weeks notice. You can move your holiday to any date up until the end of 2021*.

(*Charges may apply if your holiday is moved to a date with an increased tariff period). Please check our Booking Guarantee page for details of alternative dates available. Any holidays outside 4 weeks of arrival are bound by our normal T&Cs.

Will your parks be shut due to COVID-19?

Our parks will be reopening on the 4th July and we can't wait to welcome you back after just over three months of being closed!

We will be directly contacting all guests booked to arrive before 4th July. We kindly ask that due to the high number of calls and increased demand, that you wait for a member of our team to call you rather than phoning us.

Are your holiday homes close together?

Our holiday homes are no closer than 5 metres to each other, meaning there is plenty of open space between you and your neighbour.

What should I do if I feel unwell whilst on park?

If you or one of your guests feel unwell whilst staying with us or suspect that you have contracted Coronavirus we advise that you seek medical advice and return home immediately.

Please call our Customer Experience Team on 01590 648 369 to inform us that you have departed, as this will allow us to ensure that your holiday home is isolated in line with current guidelines.

We would encourage you not to visit our reception or engage with any of our staff in person, but instead give us a call or use our app to let us know that you have left. Simply tell us your holiday home's location and number and we'll do the rest.

The safety of our guests and teams are our number one priority. We are doing everything we can in line with Government guidance to keep our parks safe for everyone and we must ask that you do the same.

I booked my holiday through Hoseasons, who do I need to speak to?

You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.

More frequently asked questions

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