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Our holiday parks are now closed to holidaymakers until Wednesday 2nd December
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Our Booking Guarantee Your Holiday Peace of Mind

Booking Guarantee

Coronavirus, COVID-19

We will provide updates here, should any changes occur to any of our breaks and holidays.

We understand the need to be flexible as it's hard to plan your usual holiday with the uncertainty around at the moment. That's why we are offering our Booking Guarantee with every 2020 and 2021 holiday.

Following the latest Government announcement on 31st October, we regret that our parks are now closed to holidaymakers and we will not be accepting holiday guests until Thursday 3rd December, in support of the Government efforts to control the spread of COVID-19 in the United Kingdom.

If you have a reservation with us, there is no need to call. We will be contacting all guests due to arrive with us during this period to rearrange travel plans and discuss your options. We kindly ask that due to the high number of calls and increased demand, that you wait for a member of our team to get in touch with you rather than phoning us. Please bear with us as we work through these bookings on a consecutive basis, starting with those due to arrive with us soonest.

Our new-look getaways let you escape to the South Coast, but without all our usual facilities. All 2020 and 2021 bookings are covered by our Booking Guarantee, which means you can book your getaway safe in the knowledge that you are covered if the Coronavirus Pandemic results in the closure of our parks prior to or during your stay. It also covers you if your home region is locked down further by the Government, giving you peace of mind in knowing your holiday and money are secure.

The Booking Guarantee covers all 2020 and 2021 holidays with us, both existing & new.

  • Any holiday during our closed period can be moved free of charge* (as shown in the below chart)
  • Any 2020 or 2021 holiday arriving outside of our closure date can be moved free of charge*, provided you give us 4 weeks notice. You can move your holiday to any date up until the end of 2021 and the £25 change fee will be waived. (Charges apply if there is an increase in tariff on chosen dates, as shown in the table below)
  • If your home region is locked down further by the Government, our Booking Guarantee covers you and allows you to move your booking to an alternative date in the future*. Should this be the case, we ask that you stay at home and do not travel to our parks, as taking your holiday with us would be breaking the law. Under these circumstances you are able to move your booking free of charge, even if your arrival is within 4 weeks.
  • Any holidays arriving within 4 weeks of arrival are bound by our normal T&Cs, with the exception of a further lockdown by the Government in your home region.
  • Groups larger than six, due to stay in the same accommodation are no longer permitted as of Monday 14th September 2020. If your booking is affected, you can either move your holiday to an alternative date free of charge*, split your group into two properties with the additional accommodation or pitch free of charge* (dependent on availability) or reduce the number of guests in your party to six or fewer.
  • To be covered by our Booking Guarantee you must pay your balance when due & follow our payment terms. If you fail to make payment when your balance is due you will not be covered.

Please note we do not cover for self-isolation, symptoms or diagnosis of Covid- 19.

Groups larger than six

  • The Government announced that as of Monday 14th September 2020, groups larger than six are no longer permitted to meet up socially, neither indoors nor outdoors. If you have booked a holiday with us that has more than six guests due to stay in the same accommodation, please contact our Reservations Team on 01590 648 333 to discuss your options.
  • Please note, households and support bubbles bigger than six people are unaffected, for example a family of eight who all live together.
  • Please do not travel to our parks if your booking has more than six people from different households staying in the same accommodation. In doing so you will be breaking the law and may be subject to a fine.

I want to make a booking but I’m worried…

All new and existing 2020 or 2021 arrivals with us have the following options:

  1. Transfer your holiday to new dates in 2020 or 2021 free of charge*
  2. If you don't know what dates you would like to move your booking to, the money you have spent can simply be held in credit & redeemed against a future holiday, again free of charge.

*Please see the chart below for available alternative dates

If our parks are forced to close, which therefore affects your booking, you will have the following options:

  1. Transfer your holiday to new dates in 2020 or 2021 free of charge*
  2. If you don't know what dates you would like to move your booking to, the money you have spent can simply be held in credit & redeemed against a future holiday, again free of charge.
  3. Cancel your booking and receive a full no quibble refund.

* If you wish to move your holiday to a date outside the below, the additional holiday premium can be paid.

COVID 19 Booking Chanages Dates Template 2021

We would like to thank you for your continued support and hope to welcome you at one of our holiday parks soon.

This new Booking Guarantee is in addition to item 16. within our full Holiday Terms and Conditions

Frequently Asked Questions

Will your parks be shut due to COVID-19?

We are saddened to say that following the recent decision by the Government, our parks will be closed from 5pm on Wednesday 4th November until at least Wednesday 2nd December.

We will be directly contacting all guests booked to arrive before 2rd December to discuss your options, as covered by our Booking Guarantee. We kindly ask that due to the high number of calls and increased demand, that you wait for a member of our team to call you rather than phoning us.

I booked my holiday through Hoseasons, who do I need to speak to?

You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.

Are your holiday homes close together?

Our holiday homes are no closer than 5 metres to each other, meaning there is plenty of open space between you and your neighbour.

Due to Coronavirus, if I don’t want to arrive for my holiday can I get a refund?

All 2020 and 2021 holidays booked with us are covered by our Booking Guarantee, letting you move your booking free of charge, provided you give us 4 weeks notice. You can move your holiday to any date up until the end of 2021*.

Should the Government issue a local lock-down in your area, meaning you cannot travel to our holiday parks, you can move your booking to an alternative date free of charge* even if you are within the 4 weeks' notice period.

*Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for details of alternative dates available. Any holidays outside 4 weeks of arrival are bound by our normal T&Cs.

What should I do if I feel unwell whilst on park?

If you or one of your guests feel unwell whilst staying with us or suspect that you have contracted Coronavirus we advise that you seek medical advice and return home immediately.

Please call our Customer Experience Team on 01590 648 369 to inform us that you have departed, as this will allow us to ensure that your holiday home is isolated in line with current guidelines.

We would encourage you not to visit our reception or engage with any of our staff in person, but instead give us a call or use our app to let us know that you have left. Simply tell us your holiday home's location and number and we'll do the rest.

The safety of our guests and teams are our number one priority. We are doing everything we can in line with Government guidance to keep our parks safe for everyone and we must ask that you do the same.

My booking has more than six people, what should I do?

If you have a booking with us that has more than six people due to stay in the same accommodation or pitch and you are worried about your booking, please contact our Reservations Team as soon as possible on 01590 648 333.

As of Monday 14th September, the Government has stated that it is illegal for groups larger than six to gather socially. This includes both indoors and outdoors. By travelling to our parks and staying in the same accommodation in a group larger than six, you will be breaking the law and may be subject to a fine.

Please note, households and support bubbles bigger than six people are unaffected, for example a family of eight who all live together.

More frequently asked questions

Why Holiday With Shorefield?