Uneasy about travelling? We'd be more than happy to move your booking to any alternative date.† We just ask that you give us at least 2 weeks' notice.
If there is an increase of tariff on your new chosen dates the additional holiday premium can be paid.
Should our parks be forced to close or the Government restrictions prevent you arriving for your holiday, we'll either move your holiday to an alternative date or, if you'd prefer, give you a full no-quibble refund. We'll also cover you if you need to self-isolate. This option is available no more than 4 weeks ahead of your arrival date.
If you have to move your dates, but you're not yet sure when you would want to visit us, we'll hold the amount you've paid in credit to be used against any future holiday.
Letting you rest easy until you have a clearer idea of when you may wish to enjoy your staycation.
All bookings are covered by our Booking Guarantee, which means you can book your getaway safe in the knowledge that you are covered if the Coronavirus Pandemic impacts your stay. Please ensure you read and understand the following.
The Booking Guarantee covers all holidays with us, both existing and new.
- If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.
- If Government restrictions prevent you from arriving for your holiday, our Booking Guarantee covers you and allows you to move your booking free of charge to an equivalent date† (as shown in the table below), or receive a full no-quibble refund. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†. We will happily action this within 4 weeks of your arrival**.
- If you are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date† (as shown in the table below) or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†
- Any holiday with us can be moved for any reason outside of the above, provided you give us at least 2 weeks' notice. (Please note, charges apply if there is an increase in tariff on your new chosen dates). You can move your holiday to any date up until the end of the year of the bookings arrival date and we will waive the usual £25 change fee. This applies to any holiday where our parks can remain open.
- Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs. Please refer here for your rights to cancel or receive a refund under any other circumstances.
If travelling from abroad, you are welcome to stay at our parks however must follow the current testing and isolation rules that are in place:
- If arriving at our parks immediately after your arrival into the UK, you must self-isolate IN YOUR ACCOMMODATION for the first two days, or until you receive a negative PCR result after your arrival within the UK. You may not visit or make use of any of our facilities on park during this self-isolation period and must stay in your accommodation until a negative PCR result is received.
- If you receive a positive PCR test result whilst self-isolating on park, you will be liable for the cost of your accommodation and must continue to quarantine in your accommodation for a further 10 days from the date of receiving your positive result. The cost of your accommodation will be charged at our standard tariff price, which will vary depending on your accommodation type.
To be covered by our Booking Guarantee you must pay your balance when due and follow our payment terms. If you fail to make payment when your balance is due you will not be covered.
*We require a minimum of 2 weeks’ notice to move your booking, except under the above circumstances.
**Under the above circumstances where the Government restrictions prevent you from arriving for your holiday, refunds or free of charge moves are available 4 weeks prior to your arrival only. (For example, a holiday arriving in 5 weeks will not yet be eligible for this option until closer to the time). You may still however move your holiday to any alternative date and pay the additional premium if there is a change in tariff on your new chosen dates.
Holidays arriving within 3 days are not covered under self-isolation or a positive test result.
†Please see the chart below for available alternative 2022 dates. If you wish to move your holiday to a date outside the below, the additional holiday premium can be paid. For equivalent 2023 date moves please speak with us on 01590 648333.
We would like to thank you for your continued support and hope to welcome you at one of our holiday parks soon.
Our Booking Guarantee is in addition to item 16. within our full Holiday Terms and Conditions.
