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Covid Booking Guarantee
Your Holiday Peace of Mind In all the uncertainty

Covid Booking Guarantee

Your Holiday Peace of Mind

We understand the need to be flexible as it's hard to plan your usual holiday with the uncertainty at the moment. That's why every Shorefield holiday booked direct with us, gives you the following options:
Move your holiday

If you or your party test positive for COVID-19

You can move your booking right up the date of arrival, proof of a positive Covid test result will be required

Redeem your credit later

If you have to move your dates, but you're not yet sure when you would want to visit us

We'll hold the amount you've paid in credit to be used against any future holiday.

£
Travel Insurance

Our friends at Compass Insurance offer marketing leading cover for your UK holiday.

Offering you peace of mind should you need to cancel for other unforeseen reasons'

Frequently Asked Questions

I booked my holiday through Hoseasons, who do I need to speak to?

You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.

Is my holiday protected if I can't make it?

Do you offer holiday insurance if I need to cancel?

When you book direct with us you are covered by our Covid-19 booking guarantee, should you or anyone in your party be affected by Covid-19.

Should you need to cancel due to any unforeseen illness or injury, require medical or emergency assistance while on holiday or suffer travel disruption, you are bound by our standard holiday terms and conditions. But our friends at Compass Insurance can offer market leading cover and peace of mind for any UK holiday from just £25. Find out more or get a quick quote here. Other providers are available.

I’ve got Compass Travel Insurance how do I cancel?

For you to be able to make a claim you will need confirmation of cancellation from us at Shorefield Holidays. Without this you will not be able to submit a claim.

Please contact the Reservations Team on 01590 648333 in order to cancel your holiday, upon which you will receive our cancelation email, you will need this to proceed with your claim with Compass Insurance.

You can contact the Compass Insurance claims team on 0344 274 0277, prior to cancelling your holiday if you wish, explain the circumstances and their team can advise if a claim is likely to be possible.

Due to Coronavirus, if I don’t want to arrive for my holiday can I get a refund?

All holidays booked with us are covered by our Booking Guarantee.

If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.

If your home region is locked down further by the Government or Government restrictions prevent you from arriving for your holiday, you can move your booking to an equivalent date free of charge† or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.

If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†

You also have the option to redeem your credit at a later date against any future holiday if you're not yet sure when you would want to visit us.

†Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for full details and alternative dates available. Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs. Please refer here for your rights to cancel and receive a refund under any other circumstances.

More frequently asked questions

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