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All bookings for 2020 are for our new look Getaways. Parks remain closed until 4th July 2020
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Our Booking Guarantee Your Holiday Peace of Mind

Booking Guarantee

Coronavirus, COVID-19

We will provide updates here, should any changes occur to any of our breaks and holidays.

As we continue to monitor the ongoing situation with Covid-19 and in line with Government guidance, we have taken the very difficult decision to extend the temporary closure of our parks until Sunday 4th July 2020.

Our Booking Guarantee means you can book your holiday safe in the knowledge that you are covered if the Coronavirus Pandemic results in the closure of our parks during your stay. It also allows peace of mind to those who have already booked, in knowing your holiday & money are safe.

The Booking Guarantee covers all holidays with us, both existing & new.

  • Any holiday during our closed period can be moved free of charge* (as shown in the below chart)
  • Any holiday arriving before 4th July can be moved to a future date. The £25 move fee will be waived for this. (Charges apply if an increase in tariff on chosen dates, as shown below)
  • Any holidays outside 4 weeks of arrival are bound by our normal T&Cs.
  • To be covered by our booking guarantee you must pay your balance when due & follow our payment terms. If you fail to make payment when your balance is due you would not be covered.

I have a booking with you & now you are closed/I want to make a booking but I’m worried

If you have an existing booking with us with an arrival date during our closed period (currently 4th July) then a member of our Reservations Team will be in contact with you. There is no need to contact us.

You will have the following options:

  1. Transfer your holiday to new dates in 2020 or 2021 free of charge* You will also receive a £50 voucher to spend in our clubs (issued on arrival).
  2. If you don't know what dates you would like to move your booking to, the money you have spent can simply be held in credit & redeemed against a future holiday, again free of charge.
  3. Cancel your booking and receive a full no quibble refund.

* New bookings will be accepted with an arrival date on or after 4th July. Our Booking Guarantee will cover any new bookings due to arrive after this date.
* If you wish to move your holiday to a date outside the below, the additional holiday premium can be paid.

COVID 19 Booking Chanages Dates June

We would like to thank you for your continued support and hope to welcome you at one of our holiday parks soon.

This new Booking Guarantee is in addition to item 16. within our full Holiday Terms and Conditions

Frequently Asked Questions

Due to Coronavirus, if I don’t want to arrive for my holiday can I get a refund?

If your arrival date is before the 14th June 2020, a member of our team will be in touch with you directly to discuss your options.

Any holiday arriving before 28th June can be moved to a future date free of charge*. Please check our Booking Guarantee for details of alternative dates available. (Charges may apply if your holiday is moved to a date with an increased tariff period). Any holidays outside 6 weeks of arrival are bound by our normal T&Cs.

Will your parks be shut due to COVID-19?

As of 22nd March, we have taken the difficult decision to close all our parks. Our parks will remain closed to holiday guests until at least 4th July 2020.

We will be directly contacting all guests booked to arrive before 4th July. We kindly ask that due to the high number of calls and increased demand, that you wait for a member of our team to call you rather than phoning us.

Are your holiday homes close together?

Our holiday homes will be no closer than 5 metres to each other, meaning there is plenty of open space between you and your neighbour.

I booked my holiday through Hoseasons, who do I need to speak to?

You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.

More frequently asked questions

Why Holiday With Shorefield?