If you or your party test positive for COVID-19
You can move your booking right up the date of arrival, proof of a positive Covid test result will be required
If you have to move your dates, but you're not yet sure when you would want to visit us
We'll hold the amount you've paid in credit to be used against any future holiday.
Our friends at Compass Insurance offer marketing leading cover for your UK holiday.
Offering you peace of mind should you need to cancel for other unforeseen reasons'
All new and existing bookings are covered by our Covid Booking Guarantee, which means you can book your getaway safe in the knowledge that you are covered if the Coronavirus Pandemic impacts your stay. Please ensure you read and understand the following:
Move or hold your holiday: If you test positive for COVID-19, you can move your booking right up the date of arrival to an alternative date with no admin fee. If there is an increase of tariff on your new chosen dates the additional holiday premium can be paid. (In order for us to move your holiday, proof of a positive Covid test result will be required).
If you have to move your dates, but you're not yet sure when you would want to visit us, we'll hold the amount you've paid in credit to be used against any future holiday. Letting you rest easy until you have a clearer idea of when you may wish to enjoy your staycation.
Our Covid Booking Guarantee is in addition to item 16 within our holiday terms and conditions, any holidays arriving within 8 weeks of arrival are bound by these terms. Please refer here for your rights to cancel or receive a refund under any other circumstances.
Holiday peace of mind: UK travel insurance cover from just £25. Our friends at Compass Insurance offer marketing leading cover for your UK holiday. Offering you peace of mind should you need to cancel due to unforeseen illness or injury, require medical or emergency assistance or suffer travel disruption. Find out more or get a quick quote here. Other providers are available.
To be covered by our Covid Booking Guarantee you must pay your balance when due and follow our payment terms. If you fail to make payment when your balance is due you will not be covered.
You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.
Do you offer holiday insurance if I need to cancel?
When you book direct with us you are covered by our Covid-19 booking guarantee, should you or anyone in your party be affected by Covid-19.
Should you need to cancel due to any unforeseen illness or injury, require medical or emergency assistance while on holiday or suffer travel disruption, you are bound by our standard holiday terms and conditions. But our friends at Compass Insurance can offer market leading cover and peace of mind for any UK holiday from just £25. Find out more or get a quick quote here. Other providers are available.
For you to be able to make a claim you will need confirmation of cancellation from us at Shorefield Holidays. Without this you will not be able to submit a claim.
Please contact the Reservations Team on 01590 648333 in order to cancel your holiday, upon which you will receive our cancelation email, you will need this to proceed with your claim with Compass Insurance.
You can contact the Compass Insurance claims team on 0344 274 0277, prior to cancelling your holiday if you wish, explain the circumstances and their team can advise if a claim is likely to be possible.
All holidays booked with us are covered by our Booking Guarantee.
If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.
If your home region is locked down further by the Government or Government restrictions prevent you from arriving for your holiday, you can move your booking to an equivalent date free of charge† or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.
If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†
You also have the option to redeem your credit at a later date against any future holiday if you're not yet sure when you would want to visit us.
†Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for full details and alternative dates available. Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs. Please refer here for your rights to cancel and receive a refund under any other circumstances.