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Reassurance of your holiday with us with our COVID-19 Booking Guarantee
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  • Infants do not count towards occupancy.
  • By adding your pet(s), only our pet-friendly accommodation will show.
  • Pet Go Free! When you book before 31st March
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  • Infants do not count towards occupancy.
  • Note: Silvertree, Coppertree and Wisteria House do not accept pets.
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  • Pets Go Free! When you book before 31st March

Booking Guarantee

Coronavirus, COVID-19

We will provide updates here, should any changes occur to any of our breaks and holidays.

We recognise that the current situation surrounding the UK is potentially unsettling and we would like to reassure you that we are closely monitoring the developing situation on a daily basis and following Government guidance to ensure you can enjoy the holiday you deserve.

Updated 01/04/2020

  • We regret to announce that we have taken the difficult decision to close our holiday parks and their facilities for all our holiday guests and owners until at least Thursday 30th April 2020.
  • If you have a holiday booked with us and due to arrive prior to Thursday 30th April, a member of our Reservations Team will be in contact with you as soon as possible to discuss your options.
  • Due to a very high demand, we ask that you please wait for our team to call you.
  • New bookings will be accepted with an arrival date on or after 15th June. Our booking guarantee below will cover any new bookings after this date.

This decision has not been an easy one, but we feel is in the best interests of safety for you as a guest as well as for our staff.

    Our Booking Guarantee

    All bookings made from 11th March 2020, along with bookings made prior to this date arriving before 22nd May 2020 will now be covered in our Booking Guarantee:

    1. The ‘Booking Guarantee’ covers any bookings with an arrival date before 22nd May 2020.
    2. The ‘Booking Guarantee’ covers you for the value of your holiday to be taken at an alternative arrival date in 2020.
    3.     If you choose a future holiday date that is cheaper than your initial booking no refund of the difference will be given.
    4.     You may also upgrade your future holiday by paying the difference from what you have paid and the upgraded holiday price.
    5. Our standard booking T&C 6.4 (a) balance payments due no later than 8 weeks from your arrival date, will now be reduced to 6 weeks.

              This new Booking Guarantee is in addition to item 16. within our full Holiday Terms and Conditions

              Our team is available seven days a week, 9am to 5pm. We will of course be constantly reviewing the situation along with our booking guarantee terms and conditions above to reflect the current government guidelines.

              We would like to thank you for your continued support and hope to welcome you at one of our holiday parks soon.

                Frequently Asked Questions

                Due to COVID-19, if I don’t want to arrive for my holiday can I get a refund?

                If your arrival date is before the 30th April 2020, a member of our team will be in touch with you directly to discuss your options.

                If your arrival date is before 22nd May 2020 you can move your holiday to a future date in 2020 of the same value.

                Due to COVID-19, if your facilities shut will the park still be open for my holiday?

                As of 22nd March, we have taken the difficult decision to close all our parks for holiday guests until at least 30th April 2020.

                We will be contacting all guests booked to arrive between Monday 23rd March to Thursday 30th April. We kindly ask that due to the high number of calls and increased demand, that you wait for a member of our team to call you rather than phoning us.

                Are your holiday homes close together?

                No our holiday homes will be no closer than 5 metres to each other, meaning there is plenty of space between holiday homes to give you confidence that there is sufficient open space between you and your neighbour.

                I booked my holiday through Hoseasons, who do I need to speak to?

                You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.

                More frequently asked questions

                Why Holiday With Shorefield?

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