Booking Guarantee

We understand the need to be flexible as it's hard to plan your usual holiday with the uncertainty around at the moment. That's why we are offering our Booking Guarantee with every 2020 and 2021 holiday.

Following the latest Government announcement on 31st October, we regret that our parks are now closed to holidaymakers and we will not be accepting holiday guests until Thursday 3rd December, in support of the Government efforts to control the spread of COVID-19 in the United Kingdom.

If you have a reservation with us, there is no need to call. We will be contacting all guests due to arrive with us during this period to rearrange travel plans and discuss your options. We kindly ask that due to the high number of calls and increased demand, that you wait for a member of our team to get in touch with you rather than phoning us. Please bear with us as we work through these bookings on a consecutive basis, starting with those due to arrive with us soonest.

Our new-look getaways let you escape to the South Coast, but without all our usual facilities. All 2020 and 2021 bookings are covered by our Booking Guarantee, which means you can book your getaway safe in the knowledge that you are covered if the Coronavirus Pandemic results in the closure of our parks prior to or during your stay. It also covers you if your home region is locked down further by the Government, giving you peace of mind in knowing your holiday and money are secure.

The Booking Guarantee covers all 2020 and 2021 holidays with us, both existing & new.

• Any holiday during our closed period can be moved free of charge* (as shown in the below chart)
• Any 2020 or 2021 holiday arriving outside of our closure date can be moved free of charge*, provided you give us 4 weeks notice. You can move your holiday to any date up until the end of 2021 and the £25 change fee will be waived. (Charges apply if there is an increase in tariff on chosen dates, as shown in the table below)
• If your home region is locked down further by the Government, our Booking Guarantee covers you and allows you to move your booking to an alternative date in the future*. Should this be the case, we ask that you stay at home and do not travel to our parks, as taking your holiday with us would be breaking the law. Under these circumstances you are able to move your booking free of charge, even if your arrival is within 4 weeks.
• Any holidays arriving within 4 weeks of arrival are bound by our normal T&Cs, with the exception of a further lockdown by the Government in your home region.
• Groups larger than six, due to stay in the same accommodation are no longer permitted as of Monday 14th September 2020. If your booking is affected, you can either move your holiday to an alternative date free of charge*, split your group into two properties with the additional accommodation or pitch free of charge* (dependent on availability) or reduce the number of guests in your party to six or fewer.
• To be covered by our Booking Guarantee you must pay your balance when due & follow our payment terms. If you fail to make payment when your balance is due you will not be covered.

Please note we do not cover for self-isolation, symptoms or diagnosis of Covid- 19.

Groups larger than six

• The Government announced that as of Monday 14th September 2020, groups larger than six are no longer permitted to meet up socially, neither indoors nor outdoors. If you have booked a holiday with us that has more than six guests due to stay in the same accommodation, please contact our Reservations Team on 01590 648 333 to discuss your options.
• Please note, households and support bubbles bigger than six people are unaffected, for example a family of eight who all live together.
• Please do not travel to our parks if your booking has more than six people from different households staying in the same accommodation. In doing so you will be breaking the law and may be subject to a fine.
  

I want to make a booking but I’m worried…

All new and existing 2020 or 2021 arrivals with us have the following options:

1. Transfer your holiday to new dates in 2020 or 2021 free of charge*
2. If you don't know what dates you would like to move your booking to, the money you have spent can simply be held in credit & redeemed against a future holiday, again free of charge.

*Please see the chart below for available alternative dates

If our parks are forced to close, which therefore affects your booking, you will have the following options:

1. Transfer your holiday to new dates in 2020 or 2021 free of charge*
2. If you don't know what dates you would like to move your booking to, the money you have spent can simply be held in credit & redeemed against a future holiday, again free of charge.
3. Cancel your booking and receive a full no quibble refund.

* If you wish to move your holiday to a date outside the below, the additional holiday premium can be paid.

We would like to thank you for your continued support and hope to welcome you at one of our holiday parks soon.

This new Booking Guarantee is in addition to item 16. within our full Holiday Terms and Conditions