Uneasy about travelling? We'd be more than happy to move your booking to any alternative date† in 2021 or 2022. We just ask that you give us at least 2 weeks' notice.
If there is an increase of tariff on your new chosen dates the additional holiday premium can be paid.
Should our parks be forced to close or the Government restrictions prevent you arriving for your holiday, we'll either move your holiday to an alternative date or, if you'd prefer, give you a full no-quibble refund. We'll also cover you if you need to self-isolate. This option is available no more than 4 weeks ahead of your arrival date.
If you're not yet sure when you would want to visit us, we'll hold the amount you've paid in credit to be used against any future holiday.
Letting you rest easy until you have a clearer idea of when you may wish to enjoy your staycation.
Following the latest government announcement on 22nd February, the Government’s roadmap has outlined that self-contained accommodation will reopen from the 12th April at the earliest and guests can stay with their household or support bubble only.
If you have a holiday booked with us arriving between the 12th April and 17th May, but your booking has more than one support bubble due to stay in the same accommodation or individuals not in your household, you have the option to either move your booking to an alternative date or receive a full refund. This applies to both our self-catering accommodation and our camping/touring pitches.
You can remind yourself of how your holiday with us is protected with our Booking Guarantee and any alternative date options available to you below.
All 2021 bookings are covered by our Booking Guarantee, which means you can book your getaway safe in the knowledge that you are covered if the Coronavirus Pandemic impacts your stay.
The Booking Guarantee covers all 2021 holidays with us, both existing and new.
To be covered by our Booking Guarantee you must pay your balance when due & follow our payment terms. If you fail to make payment when your balance is due you will not be covered.
*We require a minimum of 2 weeks’ notice to move your booking, except under the above circumstances.
**Under the above circumstances where the Government restrictions prevent you from arriving for your holiday, refunds or free of charge moves are available 4 weeks prior to your arrival only. (For example, a holiday arriving in 5 weeks will not yet be eligible for this option until closer to the time). You may still however move your holiday to any alternative date and pay the additional premium if there is a change in tariff on your new chosen dates.
Holidays arriving within 3 days are not covered under self-isolation or a positive test result.
†Please see the chart below for available alternative dates. If you wish to move your holiday to a date outside the below, the additional holiday premium can be paid.
We would like to thank you for your continued support and hope to welcome you at one of our holiday parks soon.
This new Booking Guarantee is in addition to item 16. within our full Holiday Terms and Conditions.
You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.
Our holiday homes are no closer than 5 metres to each other, meaning there is plenty of open space between you and your neighbour.
Last updated 7th April 2021: We were delighted to be able to safely reopen many of our fantastic facilities following the first lockdown, all with new social distancing measures in place. What we will be able to offer will depend on the date of your arrival, as well as the latest announcements as a result of the government's reviews.
Currently, this roadmap outlines that the following facilities will be able to open no earlier than 12th April:
Whilst we’d love to be able to open all our usual facilities, some will remain closed for your safety until any changes are announced by the Government. We've put together our handy guide with what we hope to reopen and when, following the government's roadmap.
We regret that we are not yet able to reopen saunas and steam rooms, entertainment, indoor bars and restaurants, Reflections Day Spa, arcades or Oakdene's Escape Rooms until further notice. Unfortunately the Retreat Bar and Gym at Merley Court also remain closed until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways'.
Rest assured we are working hard to ensure we can offer you as much of the Shorefield Holidays Experience as possible on your staycation.
We will keep you updated if the Government make any announcements that indicate whether we will be permitted to re-open our facilities and any changes that may take place.
All 2021 holidays booked with us are covered by our Booking Guarantee.
If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.
If your home region is locked down further by the Government or Government restrictions prevent you from arriving for your holiday, you can move your booking to an equivalent date free of charge† or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.
If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†
You also have the option to redeem your credit at a later date against any future holiday if you're not yet sure when you would want to visit us.
†Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for full details and alternative dates available. Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs.
Our shared toilet blocks at our campsites will be open without showers from the 14th April, in line with government guidelines. The government guidance currently outlines that shared shower blocks may reopen from the 17th May at the earliest, therefore these facilities will remain closed for any camping or touring holidays arriving before this date.
As we will be unable to reopen shower facilities until at least the 17th May, we ask that you ensure your camper, tent or tourer has its own 'on-board' wash facilities when booking pitches with an arrival before the 17th May 2021.
We do however advise that you make use of your own 'on board' facilities in your motorhome or tourer as much as possible where available.
If you or one of your guests feel unwell whilst staying with us or suspect that you have contracted Coronavirus we advise that you seek medical advice and return home immediately.
Please call our Customer Experience Team on 01590 648 369 to inform us that you have departed, as this will allow us to ensure that your holiday home is isolated in line with current guidelines.
We would encourage you not to visit our reception or engage with any of our staff in person, but instead give us a call or use our app to let us know that you have left. Simply tell us your holiday home's location and number and we'll do the rest.
The safety of our guests and teams are our number one priority. We are doing everything we can in line with Government guidance to keep our parks safe for everyone and we must ask that you do the same.