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Our Booking Guarantee Your Holiday Peace of Mind

Booking Guarantee

Coronavirus, COVID-19

We understand the need to be flexible as it's hard to plan your usual holiday with the uncertainty at the moment. That's why we're offering our Booking Guarantee with every 2021 holiday, giving you the following options:
Move your holiday

Uneasy about travelling? We'd be more than happy to move your booking to any alternative date† in 2021 or 2022. We just ask that you give us at least 2 weeks' notice.

If there is an increase of tariff on your new chosen dates the additional holiday premium can be paid.

£
No-quibble refund

Should our parks be forced to close or the Government restrictions prevent you arriving for your holiday, we'll either move your holiday to an alternative date or, if you'd prefer, give you a full no-quibble refund. We'll also cover you if you need to self-isolate. This option is available no more than 4 weeks ahead of your arrival date.

Redeem your credit at a later date

If you're not yet sure when you would want to visit us, we'll hold the amount you've paid in credit to be used against any future holiday.

Letting you rest easy until you have a clearer idea of when you may wish to enjoy your staycation.

Frequently Asked Questions

I booked my holiday through Hoseasons, who do I need to speak to?

You will need to call Hoseasons directly, as your booking will be bound by their T&C’s which may be different to ours.

Are your holiday homes close together?

Our holiday homes are no closer than 5 metres to each other, meaning there is plenty of open space between you and your neighbour.

Due to COVID-19, what facilities will be open?

Last updated 7th April 2021: We were delighted to be able to safely reopen many of our fantastic facilities following the first lockdown, all with new social distancing measures in place. What we will be able to offer will depend on the date of your arrival, as well as the latest announcements as a result of the government's reviews.

Currently, this roadmap outlines that the following facilities will be able to open no earlier than 12th April:

  • Indoor swimming pools at all parks (with reduced capacity, pre-booking required)
  • Outdoor dining and food delivery service to your accommodation at Oakdene Forest Park and Shorefield Country Park
  • On-site shops across all parks
  • Gyms at Oakdene Forest Park and Shorefield Country Park (with reduced capacity, pre-booking required)
  • Go Active+ Activities at Oakdene Forest Park (pre-booking required)
  • Adventure Golf at Oakdene Forest Park
  • Outdoor play areas
  • Outdoor sports courts at Shorefield Country Park (pre-booking required)
  • Reflections Day Spa at Shorefield Country Park (open from 13th April)

Whilst we’d love to be able to open all our usual facilities, some will remain closed for your safety until any changes are announced by the Government. We've put together our handy guide with what we hope to reopen and when, following the government's roadmap.

We regret that we are not yet able to reopen saunas and steam rooms, entertainment, indoor bars and restaurants, Reflections Day Spa, arcades or Oakdene's Escape Rooms until further notice. Unfortunately the Retreat Bar and Gym at Merley Court also remain closed until further notice. You can still get away and enjoy the stunning open spaces, miles of beaches and scenic woodlands on one of our 'Shorefield Getaways'.

Rest assured we are working hard to ensure we can offer you as much of the Shorefield Holidays Experience as possible on your staycation.

We will keep you updated if the Government make any announcements that indicate whether we will be permitted to re-open our facilities and any changes that may take place.

Due to Coronavirus, if I don’t want to arrive for my holiday can I get a refund?

All 2021 holidays booked with us are covered by our Booking Guarantee.

If our parks are forced to close, any holiday arriving during our closed period can be moved† or receive a no-quibble refund.

If your home region is locked down further by the Government or Government restrictions prevent you from arriving for your holiday, you can move your booking to an equivalent date free of charge† or receive a full no-quibble refund. We will happily action this within 4 weeks of your arrival**.

If you are contacted by Track and Trace and are required to self-isolate or test positive for COVID-19, you can move your booking free of charge to an equivalent date†, or receive a full no-quibble refund, provided you give us between 4 weeks’ notice and up until 3 days prior to your arrival. Alternatively, you may move to any alternative date and pay any additional holiday premium where applicable†

You also have the option to redeem your credit at a later date against any future holiday if you're not yet sure when you would want to visit us.

†Charges may apply if your holiday is moved to a date with an increased tariff period. Please check our Booking Guarantee page for full details and alternative dates available. Outside of the above, any holidays arriving within 2 weeks of arrival are bound by our normal T&Cs.

Due to COVID-19, will your shared shower and toilet facilities at your camping and touring parks be open?

Our shared toilet blocks at our campsites will be open without showers from the 14th April, in line with government guidelines. The government guidance currently outlines that shared shower blocks may reopen from the 17th May at the earliest, therefore these facilities will remain closed for any camping or touring holidays arriving before this date.

As we will be unable to reopen shower facilities until at least the 17th May, we ask that you ensure your camper, tent or tourer has its own 'on-board' wash facilities when booking pitches with an arrival before the 17th May 2021.

We do however advise that you make use of your own 'on board' facilities in your motorhome or tourer as much as possible where available.

What should I do if I feel unwell whilst on park?

If you or one of your guests feel unwell whilst staying with us or suspect that you have contracted Coronavirus we advise that you seek medical advice and return home immediately.

Please call our Customer Experience Team on 01590 648 369 to inform us that you have departed, as this will allow us to ensure that your holiday home is isolated in line with current guidelines.

We would encourage you not to visit our reception or engage with any of our staff in person, but instead give us a call or use our app to let us know that you have left. Simply tell us your holiday home's location and number and we'll do the rest.

The safety of our guests and teams are our number one priority. We are doing everything we can in line with Government guidance to keep our parks safe for everyone and we must ask that you do the same.

More frequently asked questions

Great reasons to book...

Why Holiday With Shorefield?