Following the latest Government announcement on 31st October, we regret that our parks are now closed to holidaymakers and we will not be accepting holiday guests until Wednesday 2nd December, in support of the Government efforts to control the spread of COVID-19 in the United Kingdom.
If you have a reservation with us, there is no need to call. We will be contacting all guests due to arrive with us during this period to rearrange travel plans and discuss your options. We kindly ask that due to the high number of calls and increased demand, that you wait for a member of our team to get in touch with you rather than phoning us. Please bear with us as we work through these bookings on a consecutive basis, starting with those due to arrive with us soonest. You can remind yourself of how your holiday with us is protected with our Booking Guarantee here.
For our owners, the Government website currently stipulates that overnight stays and visits to a second home are not permitted throughout this second lockdown. We therefore ask that you prepare to return to your primary residence no later than 5pm on Wednesday 4th November as you will be unable to stay in your holiday home over this time. More tips on what to do in preparation of the closure of our parks or who to contact can be found on your Ambassador's Portal.
We will be contacting all our leisure members accordingly.
We would like to thank everyone for what we have seen as a successful and safe re-opening since the first lockdown and we are very hopeful that as we were in the lower ‘Medium’ tier of the Government’s Three Tier System that our regions will hopefully be one of the first areas to re-open.
In the meantime, please stay safe and follow all Government guidelines so we can look forward to welcoming you back to our parks as soon as we can.
The Shorefield Holidays Family