We would like to take this opportunity to remind you of SOME of our Terms & Conditions

For full terms and conditions, please refer to our brochure.

Shorefield Holidays Ltd
Address of Registered Office:  Shorefield Road, Milford on Sea, Lymington, Hampshire SO41 0LH
Registered Number:                   607997
Place of Registration:                England


Cancellation Protection Scheme

The cover is effective from the date payment is received and covers against cancellation providing that the reason for cancellation falls within the terms and conditions of the policy. Unless you tell us otherwise we have arranged for you to automatically receive the Shorefield Holiday Cancellation Protection Scheme, which is charged as follows (per week or break):

Our cover is effective from the date payment is received and covers against cancellation providing that the reason for cancellation falls within the terms and conditions of the policy.

If you do not pay a deposit but pay the whole balance of your holiday the deposit will be deemed as follows:

The cancellation protection scheme is designed to protect you and your family if you have to cancel your holiday. Cover is provided to relieve you of the responsibility for payment of your balance of hire if you have to cancel for the following reasons:

Please note that the Cancellation Protection Scheme does not cover holidays that have to be cancelled for any other reason or curtailed once you have arrived.

Should an unforeseen event occur and you wish to claim under the cancellation protection scheme, you must first contact our Central Reservations by phone and confirm this in writing, signed by the party leader. If you have to cancel your holiday for medical reasons we require written confirmation from a Medical Practitioner. The refund (if applicable) will be calculated as detailed below from the date we receive your cancellation letter. You will then be sent written details of the charges.

Up to 12 weeks before your holiday start date 100% of all amounts received in respect of your holiday (excluding the cancellation protection scheme premium)

4-12 weeks before your holiday start date, we shall refund the balance of hire if received and the deposit, provided the Company is able to re-let the holiday (excluding the cancellation protection scheme premium)

Less than 4 weeks before your holiday start date, we shall refund your balance of hire but not your deposit, nor the cancellation protection scheme premium.

If you do not subscribe to the cancellation protection scheme all monies paid will automatically be lost. The full balance of hire is due within 7 days to confirm your holiday if you do not subscribe to the cancellation protection scheme.

Paying For Your Holiday.

We accept payment by debit and credit cards – (Visa, MasterCard, Visa Delta, Switch, Connect or Solo).  We make a charge of 1.5% for credit card payment, there is no charge for payment made by debit card.  Bank or Building Society draft, Postal Order and Cheques should be made payable to Shorefield Holidays Ltd. Please do not send cash.

Please note that if you are paying by cheque that we use Certegy/Transax Ltd to guarantee your cheque. We will pass them details of your cheque. If your cheque is subsequently returned unpaid, we will inform Certegy/Transax Ltd and also provide them with your name and address. Certegy/Transax Ltd will record this information and use it to decide whether to guarantee your present and future cheques. Certegy/Transax Ltd may share their information with their Credit Reference division and the subscribers to their Credit Reference division in order to:

Certegy/Transax Ltd will charge you a fee if your cheque is dishonoured.

Booking Confirmation.

On receipt of your booking form/payment we’ll forward your Booking Confirmation this also gives details of the cover you have under the cancellation protection scheme, the cost of which is added automatically to your Confirmation (unless you tell us that you do not require it). If any of the information contained on the Booking Confirmation is wrong, please telephone Central Reservations immediately, as we may be unable to change it at a later date.

Our Agreement with You.

When a deposit has been paid and a booking confirmed a contract exists between yourself and Shorefield Holidays Limited. The person making the booking is liable for the total hire charge, even if you are unable to take your holiday. We strongly recommend a holiday cancellation protection scheme.

Changing or Cancelling your Booking.

You can change your booking with us provided the change is made no less than 8 weeks before your holiday start date. There will be a charge of £10 for this, which is also subject to availability. Only one change to a holiday is allowed. All changes must be made with Central Reservations. If you are prevented from taking your holiday for some unforeseen reason, we shall do our best to assist you. Please contact Central Reservations as soon as possible and also read the section on the cancellation protection scheme, which gives protection against cancellation in certain circumstances. You may cancel your holiday at any time, and the refunds due to you will be as in the Terms and Conditions.

Terms and Conditions of Your Booking Contract

1. These terms and conditions are in addition to those stated in the Booking Your Holiday section.
2. Young single sex or young mixed parties must seek prior approval from Shorefield Holidays Ltd before a booking is accepted and may be charged a security deposit. The Management reserve the right to refuse admission to any party that does not comply with the terms and conditions
3. The number of persons permitted to stay in self-catering units/touring units must not exceed that for which they are designed. Infants under two are not required to be counted as members of the party.
4. The balance of hire on your holiday is due not less than 8 weeks before the start of your holiday or the booking will be cancelled. No refund of the deposit will be made.
5. The period of your stay is as follows: Arrival from 2pm for Lodges and from 4pm for Caravan Holiday Homes & Chalets & Eurotent style tents. Departure by 10.00am. Please collect and deliver keys to reception. Your touring pitch is available from 12 noon on the day of arrival, departure by 10am.
6. Shorefield Holidays Ltd will not be liable for any personal injury, loss or damage, direct or indirect, loss or damage to any property, however caused, sustained by or occasioned to any person (including persons under 18 years).
7. Shorefield Holidays Ltd reserves the right to refuse to hand over accommodation to any person/s, who, in their opinion, is/are not suitable to take charge. Any refund will be at the discretion of the Directors of Shorefield Holidays Ltd
8. If, in the opinion of Shorefield Holidays Ltd, any person/s is/are not suitable to continue the holiday because of unreasonable behaviour, damage to property or annoyance to other holidaymakers, the Contract may be discharged. In this event, the hirer shall remain liable to pay the hire price and no refund shall be due. The hirer shall also be liable for any damage caused in the holiday home. The owner also reserves the right to enter any accommodation under special circumstances or emergencies. Excessive noise levels will not be tolerated after 10pm or before 9am
9. Non-swimmers and children under the age of 10 must be accompanied by a responsible adult in the Leisure Club and outside pools. Children under 14 are not permitted in some licensed areas of the club. Some of the Leisure Club facilities are not available to children under 16. Please note that under 7’s must be accompanied by an adult when attending Cyril and Cybil entertainment and children’s club.
10. During busy periods, there may be a restriction on the time you can spend in/at the swimming pools. A £1 deposit will be charged for wristbands. Please make sure that all babies and non toilet trained toddlers wear swim nappies. Please note that all our parks have open water features and therefore children should be supervised at all times.
11. Mail and messages by phone will be held for you at reception. They will not be delivered to your holiday home unless in an emergency. Please make sure that you tell your friends and relatives your holiday home reference number. It is up to holidaymakers to check with reception for any mail or messages.
12. We are unable to accept liability if we are prevented from supplying a service to you due to a Force Majeure, an event which we cannot avoid, such as act of God, civil commotion, riot, war, explosion, accident, flooding, hurricane, earthquake, terrorism and any similar events which are outside of our control.
13. We request that cycle helmets be worn at all times when cycling. Please bring them with you or hire them with your bicycles when you arrive.
14. Please try to arrive before 8pm. We regret that we cannot accept arrivals after 10pm.
15. All details in this brochure are as accurate as possible at the time of going to press. As we print the brochure many months in advance of your holiday date, we cannot guarantee that any amenity, service or facility will be available for your holiday. We reserve the right to make unavoidable changes and will advise you of any changes affecting your holiday where those changes occur prior to our acceptance of your booking.
16. The Bye Laws and Conditions of the District Council must be observed, as must also the usual rules relating to good caravanning.
17. Complaints – Any complaint you have with any aspect of your holiday should be notified to us as soon as possible so that we can resolve the problem. For complaints regarding any department, please ask for the relevant manager. For any other problem please contact Reception. We will do our utmost to help you enjoy your stay.
18. Wherever possible, routine maintenance is carried out at night. However, we sometimes have to close facilities to carry out unavoidable routine maintenance during the day. We shall endeavour to keep such disruption to a minimum.
19. We charge VAT at 17.5%. If this changes during the course of the year we will re-invoice your holiday accordingly. If any new taxes or levies are introduced during the course of the year, we shall re-invoice your holiday accordingly.