Frequently Asked Questions

Shorefield Country Park FAQ

What time can I take my accommodation on my day of arrival?

New England Lodges – guests can arrive from 2pm

Lodges – guests can arrive from 3pm

All other units can be occupied from 4pm

We ask all guests to arrive before 9pm in case they need assistance on arrival; however Reception closes at 10pm. We ask that guests vacate their accommodation on their day of departure by 10am

What time does the pool open?

Monday to Friday 7.30am - 9am for adults

Monday to Friday 9am -9pm the pool is open for families.

Saturday & Sunday the swimming pool is open from 7.30am - 9pm for families

Adult only swim time is available every evening from 9pm till 9.45pm

How do we get into the changing rooms and swimming pool?

Entrance to the changing rooms is through the wooden gate in Reception.

How much does it cost to hire the courts?

A tennis court is bookable at Reception at a cost of £5.50 per hour and £1 per racket if required.
The astro turf court is also bookable at Reception at a cost of £16.00 for regular players or for when a block booking of four sessions is paid for up front. For those who wish to use the court for an evening’s hire it is £16.50 or £17.50 in hours of darkness for use of the floodlights. Before 4pm or during school holiday daytime, the cost is £7.50 with additional evening lighting costing £10.00.

Where is the Crazy Golf and how much does a round cost?

Crazy golf is situated at the outdoor pool play area. You can collect your clubs from Reception for £1 per club for a child and £1.50 per club for an adult. A small returnable deposit is required.

Is there a local bus service?

Wilts and Dorset Bus Company operate the local service; please pick up the latest timetable in Reception.

How close is the beach?

The beach at Milford on Sea is 5 minutes in the car or 20 minutes on foot to the cliff top. The closest sandy beach is located at Highcliffe on Sea and is approximately 10 minutes in the car.

Do you offer a Wi-Fi service?

Wi-Fi is offered at a cost of £5 for a short break and £7.50 for a week and the signal is available in the Clubhouse.
General Reservations FAQ

How can I get a brochure?

Either click here or phone 01590 648331

How do I book ?

Please use our online bookings feature, or alternatively call our Reservations team on 01590 648331 or book a call back from our team.

What is included in the price of my Shorefield holiday?

The vast majority of leisure and entertainment facilities are included for all members of your party. There are small additional charges for some activities such as crazy golf. Treatments at Reflections Elemis Day Spa are chargeable as are the Go Active activities at Oakdene Forest Park.

There are no additional charges for gas, electricity or bed linen (except most units at Swanage Coastal Park) in self catering accommodation.

What can I expect “out of season”?

The locations of our parks make them the ideal choice for a holiday outside of the main summer holiday months. The area is beautiful at all times of year with many local tourist attractions staying open for a large part of the year and at Shorefield Country Park and Oakdene Forest Park, leisure facilities remain open whilst the parks are open.

Entertainment at Shorefield Country Park and Oakdene Forest Park will be less frequent outside of peak holiday times.

Is there WiFi? What is the phone reception like?

Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time. There is usually no problem at Swanage Coastal Park or Merley Court Holiday Park.

WiFi is available in the club area at Shorefield Country Park and Oakdene Forest Park and is chargeable.

There are a few lodges at Shorefield with WiFi – please enquire if you are interested.

Lytton Lawn Touring Park also has an internet station

Which of the parks have a cash point?

Shorefield Country Park and Oakdene Forest Park have cash points in the Reception area.

Can guests use the facilities at any of the parks?

Holiday makers may have day guests visit them at the parks.

With the exception of the Reflections Elemis Day Spa and the football and tennis courts at Shorefield Country Park, we regret that the leisure and entertainment facilities at the parks are not open to members of the general public.

What do I do if I have a complaint?

If you are unhappy about any aspect of your stay, please go to Reception and we will do our best to help you. It is always easier to deal with concerns at the time rather than when you return home.

I would like to work for Shorefield Holidays. How do I find out more?

Please take a look at our Careers page.
Guest Accommodation FAQ

Do I need to bring an iron/hairdryer?

Irons are now provided in all lodges. You can also hire irons from reception, a £10 deposit is required and then it is a £3.10 per day charge.

There are no hairdryers in any of the units.

Do you accept large parties of guests?

These are welcome at our parks and recently we have had groups from sports, church and business organisations among others. Please speak initially to a member of our Reservations team if you are interested in this. There may be a small discount depending on the time of year.

Large single sex and young mixed groups will need to seek prior approval from Shorefield Holidays and we will usually ask for a returnable security deposit.

Can I change a promotional holiday?

Shorefield Holidays participate in the Sun Newspaper £9.50 holidays promotion several times a year. If you are coming to us on one of these there will be extras to pay for and bed linen, services and leisure passes are not included. We regret that we are unable to change dates but you are able to upgrade accommodation or if you are unable to take the holiday yourself, you can pass it on to someone else as long as you let us know.

Are prices per person or per unit?

Prices are per unit, but there is a limit to how many people can stay in each type of accommodation. Please take into account all people over the age of two when calculating accommodation berth.

Is linen provided in my accommodation?

Yes, we provide the bed linen in all units except the caravans at Swanage Coastal Park. You will need to bring towels and tea towels, however some towels are provided in the New England lodges at Shorefield Country Park. Linen is not provided on newspaper promotion holidays.

Is the accommodation pet friendly?

A selection of units across all accommodation types welcome pets at a charge so we ask that you indicate that you want to bring a pet at the time of booking. Similarly if you have allergies or would prefer to stay in a pet free unit, please let us know and we will do our best to meet this request.

Can I hire a cot?

Yes we can provide cots, high chairs and bed guards for £12 per holiday. Please note that it is unlikely that a cot will fit into any of the bedrooms in a caravan holiday home.

Is any of the accommodation adapted for disabled guests?

Yes, we have a caravan and a lodge at Shorefield Country Park and Oakdene Forest Park that are specially adapted for wheelchair users. To find out more please see the accommodation page and access statement.

Some of our other units are suitable for those with limited mobility, if you require accommodation with level access or near to the facilities please state at the time of booking and we will do our best to help you. Wheelchairs are available to hire at Shorefield Country Park and Oakdene Forest Park, please let us know as soon as possible before your holiday and we will arrange this for you.