FAQ

• General Reservations FAQ

  How can I get a brochure?

  Either click here or phone 01590 648331

  How do I book ?

  Please use our online bookings feature, or alternatively call our Reservations team on 01590 648331 or book a call back from our team.

  What is included in the price of my Shorefield holiday?

  The vast majority of leisure and entertainment facilities are included for all members of your party. There are small additional charges for some activities such as crazy golf. Treatments at Reflections Elemis Day Spa are chargeable as are the Go Active activities at Oakdene Forest Park. 

  There are no additional charges for gas, electricity or bed linen (except most units at Swanage Coastal Park) in self catering accommodation.

  What can I expect “out of season”?

  The locations of our parks make them the ideal choice for a holiday outside of the main summer holiday months. The area is beautiful at all times of year with many local tourist attractions staying open for a large part of the year and at Shorefield Country Park and Oakdene Forest Park, leisure facilities remain open whilst the parks are open.

  Entertainment at Shorefield Country Park and Oakdene Forest Park will be less frequent outside of peak holiday times.

  Is there WiFi? What is the phone reception like?

  Mobile phone reception in the New Forest area can sometimes be patchy on some networks but is generally improving over time.  There is usually no problem at Swanage Coastal Park or Merley Court Holiday Park.

  WiFi is available in the club area at Shorefield Country Park and Oakdene Forest Park and is chargeable. 

  There are a few lodges at Shorefield with WiFi – please enquire if you are interested.

  Lytton Lawn Touring Park  also has an internet station

  Which of the parks have a cash point?

  Shorefield Country Park  and Oakdene Forest Park have cash points in the Reception area.

  Can guests use the facilities at any of the parks?

  Holiday makers may have day guests visit them at the parks.  

  With the exception of the Reflections Elemis Day Spa and the football and tennis courts at Shorefield Country Park, we regret that the leisure and entertainment facilities at the parks are not open to members of the general public.

  What do I do if I have a complaint?

  If you are unhappy about any aspect of your stay, please go to Reception and we will do our best to help you.  It is always easier to deal with concerns at the time rather than when you return home.

  I would like to work for Shorefield Holidays. How do I find out more?

  Please take a look at our Careers page.

• Holiday Home Ownership

  Can I finance the purchase of my holiday home?

  Many customers decide to spread the costs of purchasing their holiday home and we have a variety of finance providers specialising in holiday homes in the UK that offer the most competitive loan rates with affordable monthly payments.

  How long can we stay in our holiday home for?

  Holiday homes are not for permanent residence and are designed for holiday use only. Owners at Shorefield Country Park, Oakdene Forest Park, Merley Court Holiday Park and Swanage Coastal Park can holiday for a maximum of 56 days during any one stay. Forest Edge Holiday Park allows 11 months of continuous use.

  How much deposit will I need to pay?

  Used and new holiday homes will require a deposit of £500. A larger deposit may be required on special orders or when finance is required.

  Do holiday homes come with a warranty?

  Yes, with brand new holiday homes a warranty is included.  It differs between manufacturers but you can expect to receive between 1 and 3 years warranty.

  Are pets welcome on your parks?

  Yes

  When are the payments for site fees, rates and insurance due?

  Site fees are due from 1^st November each year. Payment options are available and please ask the Sales Office for further details.  Rates are fully paid in advance and are due by 1^st April. Insurance policies are fully paid in advance and are due by 1^st July.  Gas and electricity are metered and billed in November and May.

  Is it possible to let my holiday home?

  Subletting your holiday home when you’re not using it can be a great way to earn extra income to offset your running costs.

  As a leading holiday operator we invest in extensive national and online marketing campaigns, as well as working closely with tour operators such as Hoseasons to ensure that we attract thousands of holiday makers each year. Our fully managed letting service will allow you to remain in control at all times and we can simply take the hassle away by dealing with every aspect of letting your holiday home.

  For more information about subletting and a breakdown of the costs involved contact a member of the Holiday Home Sales team.

  How does the licence work?

  On all new 12 ft wide holiday homes you have a 12 year licence with an extra option of 3 years, subject to inspection,  totalling a 15 year licence.  When you buy second hand home you will inherit the remainder of the current licence. New lodges vary.

  Can I upgrade my holiday home in the future?

  You can choose to upgrade your holiday home at any time. Our experienced staff on park are there to help you make a decision that’s right for you. Any existing finance on your current holiday home would be settled and a new finance agreement would be made for your new holiday home, making it much more affordable and convenient.

  When are the parks open?

  It varies slightly from park to park.

  Shorefield Country Park is open from 10^th February to 5^th January

  Oakdene Forest Park is open from 1^st February to 1^st January

  Merley Court Holiday Park is open from 7^th February to 7^th January

  Swanage Coastal Park is open from 1^st March to 5^th January

  Forest Edge Holiday Park is open from 5^th February to 5^th January